Registration form - Hawai'i Rural Water Association
Transcription
Registration form - Hawai'i Rural Water Association
Sustainable Management of Rural and Small Systems Workshop You are invited to participate in a workshop about the sustainable management of rural and small utilities for Water and Wastewater systems. This particular workshop will focus on Wastewater systems but can benefit both Wastewater and Water utilities. Positions that may find this training beneficial include Management, Administration and Finance/Billing personnel. At the workshop, you will conduct a guided self assessment of your system and identify areas for improvement that are critical to success at your utility. This self assessment will help you prioritize actions when resources are limited. You will also learn from other utilities that have faced similar challenges. This 6-hour interactive workshop will focus on ten key management areas of effectively managed utilities, which make up a framework for a complete and well-rounded management approach. By making operational improvements in any of these areas, your utility will be able to deliver increasingly efficient, higher quality services to your community. Please see the attached Registration Form. If you have any questions about this workshop, please contact our office at 808-495-0264 or e-mail at [email protected]. We look forward to seeing you there! Sincerely, Mahana Gomes Mahana Gomes Executive Director Hawai‘i Rural Water Association Sustainable Management of Rural and Small Systems Workshop Registration Form The Hawai’i Rural Water Association is holding a workshop designed for Wastewater personnel involved with Management, Finance and Administration, to conduct a guided self assessment of your system, but can benefit both Wastewater and Water utilities. Possible areas for improvement will be identified that could be critical to the success of your utility. This interactive workshop will focus on ten key management areas of effectively managed utilities, making up a framework for a complete and well-rounded management approach. Give you a simple and objective way to evaluate your system’s strengths and areas for improvement Help you develop an easy to follow plan for improving your operations based on your assessment Help you better communicate internally and with board members and customers about your system and challenges Help build the necessary support for improving your system over time 10 Key Management Areas: Product Quality Customer Satisfaction Employee & Leadership Development Operational Optimization Financial Viability Infrastructure Stability Operational Resiliency Community Sustainability & Economic Development Water Resource Adequacy Stakeholder Understanding & Support Registration forms must be submitted no later than two weeks prior to the class. Please complete Registration form on Page 2. Date / Island Time Address January 20, Tuesday Kauai 9:30 AM – 4:30 PM EOC Civil Defense 3990 Kaana Street, Suite 100 Lihue, Kauai, Hawai’i January 22, Thursday Maui 8:00 AM – 3:00 PM The Maui Country Club South Ballroom 48 Nonohe Street Spreckelsville, Maui, Hawai’i 96779 January 27, Tuesday West Hawaii 9:30 AM – 4:30 PM NELHA Hawaii Gateway Energy Center 73-4485 Kahilihili Street Kailua-Kona, Big Island, Hawai‘i Email Registration to: [email protected] Mail registration to: Hawai'i Rural Water Association 1325 S. Kihei Rd., Suite 200 Kihei, HI 96753 Contact our office at 808-495-0264 or [email protected] for further information. Hawai'i Rural Water Association www.hrwa.net Sustainable Management of Rural and Small Systems Workshop Please complete this page of the Registration form and return to the Hawai‘i Rural Water Association by a method listed below. There is no cost for this training. Select Location Kauai Maui West Hawaii Primary Contact Name __________________________________Company Name______________________ Address_________________________________________________________________________________ City ________________________________ State __________ Zip ___________ County________________________ Telephone ________________________________________ Position__________________________________ E-mail _________________________________________ If the Primary Contact is attending, please list yourself below with other attendees. Name of Attendee Position Water or Wastewater (circle one) 1. Water or WW 2. Water or WW 3. Water or WW 4. Water or WW 5. Water or WW Email Registration to: [email protected] Mail registration to: Hawai'i Rural Water Association 1325 S. Kihei Rd., Suite 200 Kihei, HI 96753 Contact our office at 808-495-0264 or [email protected] for further information. Hawai'i Rural Water Association www.hrwa.net Sustainable Management of Rural and Small Systems Workshop AGENDA MAUI 8 AM - 3 PM Time Session 07:30 Sign-in/Registration (30 minutes) 08:00 Introductions and Workshop Objectives (15 minutes) 08:15 Session 1: Overview of Key Management Areas – Presentation (30 minutes) • • 08:45 Presentation of Key Management Areas Group Discussion: Other Important Management Areas for Sustainability Session 2: Utility ‘Self Assessment’ Exercise (55 minutes) • • • Explain “Sustainable Management Self Assessment” (5 minutes) Participants Conduct Self Assessment (25 minutes) o Rate utility achievements and rank management priorities o Plot results: achievements vs. priorities Table Discussion Among Participants About Results (25 minutes) o Where is your utility strong? Why? o Where is there the most room for improvement? Why? o What are your areas of focus? Why are they a priority? Why is performance low? • Technical capacity? • Financial capacity? • Managerial capacity? o What are the commonalities and differences among table participants’ achievements, priorities, and challenges? 09:40 Break (5 minutes) 09:45 Session 3: Plenary Discussion – Self Assessment Results (1 hour) • • 10:45 Tables Report Out (30 minutes) Synthesize Results (30 minutes) Lunch ( 1 hour) Hawai'i Rural Water Association www.hrwa.net Sustainable Management of Rural and Small Systems Workshop AGENDA MAUI 8 AM - 3 PM (Continued) 11:45 Session 4: Table Exercise – Improving Outcomes (45 minutes) • • 12:30 Each table completes an improvement worksheet for one low achievement/high priority management area. Discussion Questions: o What will constitute “high achievement” in this management area? o What changes will the utility need to make to improve performance? o How could you track your performance progress? o What will be the biggest challenges to performance improvement? Session 5a: Plenary Discussion – Practices, Tools, and Measures: Results (30 minutes) • Tables Report Out • General Discussion of Findings 01:00 Break (15 minutes) 01:15 Session 5b: Plenary Discussion – Practices: Results (1 hour and 15 minutes) • • • • • 02:30 Session 6: Feedback Session (30 minutes) • • 03:00 Synthesis of Table Discussion Results Local Assistance Available in Key Management Areas Presentation of Additional Tips, Tools, and Measurement (prepared before the workshop during the “Prepare Meeting Materials” phase) Reflections: Key Lessons Learned and Near Term Steps Discuss Utility Management Improvement Plan Participants Complete Workshop Evaluation Form o Are these the right management areas, and how to improve? o Is self assessment useful, and how to improve? o Are tools and tips useful, and how to improve? o Are measures useful, and how to improve? o Overall rating of format, flow, presenters, etc. Collect Evaluation Forms Adjourn Hawai'i Rural Water Association www.hrwa.net Sustainable Management of Rural and Small Systems Workshop AGENDA KAUAI / WEST HAWAII 9:30 AM – 4:30 PM Time Session 09:00 Sign-in/Registration (30 minutes) 09:30 Introductions and Workshop Objectives (15 minutes) 09:45 Session 1: Overview of Key Management Areas – Presentation (30 minutes) • • 10:15 Presentation of Key Management Areas Group Discussion: Other Important Management Areas for Sustainability Session 2: Utility ‘Self Assessment’ Exercise (55 minutes) • • • Explain “Sustainable Management Self Assessment” (5 minutes) Participants Conduct Self Assessment (25 minutes) o Rate utility achievements and rank management priorities o Plot results: achievements vs. priorities Table Discussion Among Participants About Results (25 minutes) o Where is your utility strong? Why? o Where is there the most room for improvement? Why? o What are your areas of focus? Why are they a priority? Why is performance low? • Technical capacity? • Financial capacity? • Managerial capacity? o What are the commonalities and differences among table participants’ achievements, priorities, and challenges? 11:10 Break (5 minutes) 11:15 Session 3: Plenary Discussion – Self Assessment Results (1 hour) • • 12:15 Tables Report Out (30 minutes) Synthesize Results (30 minutes) Lunch ( 1 hour) Hawai'i Rural Water Association www.hrwa.net Sustainable Management of Rural and Small Systems Workshop AGENDA KAUAI / WEST HAWAII 9:30 AM – 4:30 PM (Continued) 01:15 Session 4: Table Exercise – Improving Outcomes (45 minutes) • • 02:00 Each table completes an improvement worksheet for one low achievement/high priority management area. Discussion Questions: o What will constitute “high achievement” in this management area? o What changes will the utility need to make to improve performance? o How could you track your performance progress? o What will be the biggest challenges to performance improvement? Session 5a: Plenary Discussion – Practices, Tools, and Measures: Results (30 minutes) • Tables Report Out • General Discussion of Findings 02:30 Break (15 minutes) 02:45 Session 5b: Plenary Discussion – Practices: Results (1 hour and 15 minutes) • • • • • 04:00 Session 6: Feedback Session (30 minutes) • • 04:30 Synthesis of Table Discussion Results Local Assistance Available in Key Management Areas Presentation of Additional Tips, Tools, and Measurement (prepared before the workshop during the “Prepare Meeting Materials” phase) Reflections: Key Lessons Learned and Near Term Steps Discuss Utility Management Improvement Plan Participants Complete Workshop Evaluation Form o Are these the right management areas, and how to improve? o Is self assessment useful, and how to improve? o Are tools and tips useful, and how to improve? o Are measures useful, and how to improve? o Overall rating of format, flow, presenters, etc. Collect Evaluation Forms Adjourn Hawai'i Rural Water Association www.hrwa.net