Professional Profile Education and Certifications

Irene Wanjiru Ruhiu
Tel: 0713 775 011
[email protected]
Professional Profile
I am a stress tolerant professional with over 8 years of experience in the
customer service industry. I am exceedingly skilled in supporting sales teams
and customers. I have a reputation for investigating, following up and
ensuring satisfaction and/or resolution on customer enquiries, orders and
complaints. I am exceptionally good at communicating and dealing with
people, an unbeatable command over CRM systems, MS Office applications
and telephone skills.
I am a dedicated team member who promises to liaise with company
management to support and implement growth strategies.
Education and Certifications
AREAS OF EXPERTISE
Bachelor in Business Management (BBA), Marketing (ongoing)
St. Paul’s University, Nairobi, 2011 - 2015
Customer service Sales
and marketing
Diploma in Business Management
Kenya Institute of Management, Nairobi, 2006
Financial management
Product management
Brand management
Secondary Education
Kenya Certificate of Secondary Education (KCSE),
Pangani Girls High School, Nairobi, 1999
Product marketing
Key Certifications
ICDL and User Support Professional (USP)
Certificate and Advanced Certificate in Computer Information Technology
PROFESSIONAL
Fluent in English & Swahili
Computer literate
PERSONAL DETAILS
Irene W. Ruhiu
P.O. Box: 488 - 01001
Kalimoni, Juja.
Key Skills and Competencies
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Tel: 0713 775 011
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[email protected]
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DOB: 10/12/1981
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Married: Yes
Driving license: Yes
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Nationality: Kenyan
Consistent track record of successfully employing best business
practices.
Ability to improve efficiency, reduce operating costs whilst
increasing productivity.
Demonstrated success in product launches & execution of
marketing strategies
Experience of managing day to day relationship with customers.
Proven ability to identify new customer opportunities.
Ability to shape, produce and deliver product management plans.
Experience of working within operational areas.
Ability to perform qualitative and quantitative research with
existing customers and potential new prospects.
Employment
Pan Africa Life Assurance, Kenya (2013)
Executive Financial Advisor
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Identified new areas for marketing
Customer care operations
Cross selling with new and already existing customers
Ensured supply of services is not interrupted due to late
payments or disputes
Monthly closure of accounts and scanning of accounts
documentation
Experience in the planning and execution of the annual sales
kickoff/Team building and other internal events.
Achievements
Managed to bring in 50 sales with an annual premium of 2.1 Million
within 6 months
REFEREES
Mrs. Janet Ndung’u
Relationship Manager,
Institutional Banking
NIC Bank Limited
P.O. Box 22199-00400
Nairobi, Kenya
Tel: +254 (20) 828876
Mobile: +254 0734 373 408
NIC Bank, Kenya (2012)
Sales Team Leader
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Ms. Knight Mukilima
Retail Sales Manager
Chase Bank
P.O. Box 66049-00800
[email protected]
Nairobi, Kenya
Tel: +254 0715 006 593
Mobile: +254 0722 686 728
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Mr. Peter Kiriro
Head of Sales
Chase Bank
P.O. Box 66049-00800
Nairobi Kenya
Tel: +254 (20)2730003/8/9
Mobile: +254 0720 122 383
0773 477 739
Provided direction and strong leadership to the team
Managed a team of 8 direct sales executives in Nairobi
Co-ordinated all sales activities with customers
Managed, organized, implemented and coordinated sales activations
and promotions effectively
Planned, evaluated, implemented and provided feedback to the
personal banking departments
Monitored market conditions and trends and constantly gave feedback
to the management
Trained and equipped team members with the right skill to deliver
strong business results in a dynamic and competitive market
environment
Managed sales discipline and routines
Prepared weekly reports for the sales team.
Achievements
Awarded certificate of recognition for exemplary performance as a
sales team leader
NIC Bank, Kenya (2010)
Customer Product Advisor
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Identified new potential areas for marketing
Cross selling with new and already existing customers
Customer care operations
Ensured proper filing and storage of customer records
Achievements
Awarded the best sales executive in 2009 Countrywide
Precision Advertising & Marketing Agency, Kenya (2008)
Client Relations Manager
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Marketing the company’s products
Ensured customer policies were implemented by the customer care/
sales team
Handled customer queries
Scheduled placements of advertisements for clients
Received feedback from clients about products
Office data management.
International Renaissance Centre, Kenya (2007)
Personal Assistant
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Provided administrative service to the Director
Managing the CSL calendar
Provided administrative and logistical support for visitors and staff.
Assisted in the management of Human Resource Systems
Assisted in the recruitment of staff
Assisted with booking travel and accommodation for visitors and
visiting staff
Office data management
Filing personal & business documents in a systematic manner.
Institute of Advanced Technology (2006)
Senior Customer Care Executive
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Customer relations management
Provided guidance to prospective IAT clients
Scheduled IAT classes
Participated in budgeting for IAT Mombasa and setting yearly targets
Ensured customer policies were implemented by the customer care
team.
Institute of Advanced Technology (2005)
Customer Service Assistant
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Handled customer queries
Front Office Management | Managed two office staff
Prepared and sent out daily reports to the head office i.e. daily revenue
collection, daily registration reports and daily enquiries
Organized and maintained a reliable accurate filing system.