Asiakaspalvelua englanniksi

Serving customers in English
Hyvää
Päivää!
/ Iltaa!
Onko Teillä
pöytävarausta?
Greeting
a customer
Tuletteko
ruokailemaan?
Tervetuloa!
Asiakkaan tervehtiminen
Greeting a customer
Tämä oppimisaihio on tehty opetusministeriön
rahoittaman Virva-hankkeen
aikana Helsingin palvelualojen oppilaitoksessa 2007
Hyvää päivää! / Iltaa!
Hyvää
Päivää!
/ Iltaa!
Onko Teillä
pöytävarausta?
Greeting
a customer
Hello! / Good
evening!
Tervetuloa!
Tuletteko
ruokailemaan?
Kuuntele tervehdys
Tervetuloa
Hyvää
Päivää!
/ Iltaa!
Onko Teillä
pöytävarausta?
Greeting
a customer
Welcome!
Tervetuloa!
Tuletteko
ruokailemaan?
Kuuntele tervehdys
Tuletteko ruokailemaan?
Hyvää
Päivää!
/ Iltaa!
Onko Teillä
pöytävarausta?
Greeting
a customer
Are you coming
for a meal or for
a drink?
Tervetuloa!
Tuletteko
ruokailemaan?
Kuuntele kysymys
Onko teillä pöytävaraus
Hyvää
Päivää!
/ Iltaa!
Do you have a
table
reservation?
¾ on pöytävaraus
Onko Teillä
pöytävarausta?
Greeting
a customer
Tervetuloa!
lue >>
kuuntele keskustelu
¾ei ole pöytävarausta lue >>
kuuntele keskustelu
¾Ravintola on täynnä
Tuletteko
ruokailemaan?
kuuntele keskustelu
kuuntele kysymys
lue >>
Asiakkaalla on pöytävaraus
¾
Head waiter: Have you got a table reservation? / Have you booked a table?/ Do you have
a reservation?
¾
Customer: Yes, I do. / Yes, I have.
¾
Head waiter: Name? (Huom! Nouseva äänenpaino!)
¾
Customer: Pöyhönen.
¾
Head waiter: How do you spell that?
¾
Customer: (foneettiset merkit tähän! > SEARCH!!!)
¾
Head waiter: Oh yes, indeed, here we got it. You had booked a table for four, hadn’t you?
¾
Customer: That’s right. Do you have a high chair?
¾
Head waiter: This way, please. The waiter/waitress will bring you the high chair in a
minute.
¾
Customer: Thank you.
¾
Head waiter: Here is your table.
¾
Customer: Wonderful, thank you.
takaisin
Kuuntele keskustelu
Asiakkaalla ei ole pöytävarausta
¾
Head waiter: Have you got a table reservation? / Have you booked a table?
¾
Customer: No, I haven’t. Do we need one? (Hyvin hämmästynyt ääni.)
¾
Head waiter: Unfortunately the restaurant is fully booked at the moment but I’m sure we
can manage to get you a table in about half an hour.
¾
Customer: Oh no, I cannot believe this. What should we do now?!
¾
Head waiter: We do have a very cosy wine bar on the second floor where you can take an
aperitif while waiting for your table.
¾
Customer: Thank you but we do not fancy any drinks now. I suppose we should go
somewhere else then…
¾
Head waiter: Of course you can also wait here in the lounge, read daily newspapers and
watch TV.
¾
Customer: Oh, that sounds good. We’ll sit here then.
¾
Head waiter: Ok, fine, I will arrange a table for four as soon as possible. Do you need a high
chair for your toddler?
¾
Customer: Yes, please, that would be very friendly of you.
¾
Head waiter: Please, do sit down. I will come and get you when your table is ready.
takaisin
Kuuntele keskustelu
Ravintola on täynnä!
¾
Head waiter: Have you got a table reservation? / Have you booked a table?
¾
Customer: No, I haven’t. Do we need one? (Hyvin hämmästynyt ääni.)
¾
Head waiter: Unfortunately the restaurant is fully booked all evening. It’s always very busy on Saturday
evenings.
¾
Customer: Is it really so that you do not have a table for four all evening?! Cannot be true! We will wait.
¾
Head waiter: I’m so sorry but we do have people waiting already and I can’t possible get you a table
tonight.
¾
Customer: Oh well, could you recommend some other place nearby?
¾
Head waiter: Our chain has another very nice family restaurant a few hundred meters towards the market
square. I can give them a call and check if they have got any space.
¾
(CALLING…)
¾
… on what name shall they make the reservation?
¾
Customer: Pöyhönen. (Spells the name!)
¾
(Head waiter makes the reservation.)
¾
Head waiter: The table is booked for you. Would you like me to call you a taxi?
¾
Customer: No thank you, we’ll walk.
¾
Head waiter: Enjoy your evening and welcome back some other time.
takaisin
Kuuntele keskustelu