Mitchell Pham - English Language Partners

“Born in Vietnam,
made in New Zealand!”
Refugee Journey,
Lessons Learned
& Opportunities
for Success in NZ
Mitchell Pham
Augen Software Group
Software Innovation Experts
www.augensoftwaregroup.com
Speaker: Mitchell Pham – Augen Software Group
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Augen Co-founder / Director / Board Member
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Young Global Leader – World Economic Forum
Head of Marketing and International Development
Head of Integrated Health-Disability-Social Services
Chairman of Augen’s operation in Asia
21 years: Information Management, Software Services
& Product Innovation, Sales & Marketing, International
Operations, Strategy Development, Business Innovation
Asia 21 Fellow & Associate Fellow – Asia Society
Former Advisor – Asia New Zealand Foundation
Advisor – Ministry of Business, Innovation & Employment (MBIE)
Former Board Member – Refugee Services Aotearoa (part of NZ Red Cross)
Co-founder & Trustee – Auckland Refugee Family Trust & FOStR-NZ
Presentation Agenda
• Refugee Journey – Personal Story
• Life & Leadership Lessons
• Business career in New Zealand
• Expanding overseas
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Growth Sector in NZ
Partnership for Success
Career/Business Lessons for Migrant Success
Leadership a Critical Success Factor
Q&A
Refugee Journey – Personal Story
• Historical background
• Failed attempts
• Prison camps / conditions
• Third & final attempt
• Near-death ordeals
• Rescued at sea
• Refugee camps
Refugee Camps & Health-Disability-Social Services
• Processing / 3-months / 6-months / long stayers
• Overcrowded / drinking water / food supply / sanitation / security
• Migration determinants: age, family, health, language, vocation
• Biggest fears / psychological challenges / horrific examples
• Human rights / spirituality / inner peace
www.augensoftwaregroup.com
Refugee Journey – Personal Story (cont.)
• Building temples
• Teaching English
• New Zealand & host families
• Secondary education
• Immigration NZ process
• Financial challenges
• Tertiary education
• Business career
• Phamily reunion (siblings’ journeys)
Setting Up Business in New Zealand
• First company: August 1993
• University of Auckland
• Company registration
• Capital contribution
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Working premises
Tools of trade
First 3 years
Expansion plans
Specialisation of focus
Growing and Expanding in New Zealand
• Infrastructure for growth
• Business/technology partners & international relationships
• International customers: Australia, Malaysia, Singapore, UK, etc.
• Restructure: Management – Governance – Ownership
• Developing own software products and IP companies
• Expansion to Asia – more opportunities for NZ companies
• Working with Maori organisations
• Global recession and new growth in New Zealand
• Long-term growth in Integrated Health-Disability-Social Services
Integrated Health-Disability-Social Services
Integrated Services – Wrapped around individuals,
families/groups/whanau, communities
Secondary
Justice
C / Y / OP
Integrated Funding – Multiple outcome funders
pooling funds into bundles of services
Integrated Work Flows – As clients traverse
the spectrum of health-disability-social
services, from provider to provider
Integrated Information Flows – National
client records:
• Static demographic data
• Dynamic service-related data
• Sharing data
Vocation
Cultural
Spiritual
Family
Service Users
Community
Integrated Capabilities – Organisations or
collectives capable of participating in the Integrated
Health-Disability-Social Services eco-system
Primary
Education
Disability
Housing
HDSS Sector Drivers & Need for CHANGE
Key sector driving forces
Efficiency
• Higher efficiency, more integration,
better service user experience
• Must support needs within means…
must do things differently… rapid,
disruptive & on-going Innovation!
Health
Disability
Social
Services
Integration
Service
User
Experience
Augen iHDSS: Our Approach to the HDSS Sector
Key sector driving forces
Efficiency
• Higher efficiency, more integration,
better service user experience
• Must support needs within means…
must do things differently… rapid,
disruptive & on-going Innovation!
Services
Products
Supporting the HDSS sector
• Business & technology services
• IP products & technology
Integration
Service Provider
building blocks
• Business & sector collaboration
partners
Partners
Service
User
Experience
Augen iHDSS: Service Provider Maturity Model
Leading
through
Innovation
Adaptability
to Change
Operational
Efficiency / Scalability
Augen iHDSS: Innovation Framework
Eco-System
NZ Funders, Government
Directives, International Trends
Service Capabilities
Health, Disability, Social,
Integrated
Service User Experience
Outcomes, Accessing, Receiving,
Living/Family, Recovery Journey,
Community
Innovation Enablers
Knowledge, Expertise, Partners,
Building Blocks
Augen iHDSS: Innovation Examples – since 1993
• CCSDA / DRCT: Early Client Management Systems
• Abano (Bupa) Rehab / ACC: Rehabilitation capabilities
• Challenge Trust (Recovery Solutions Services) / PSO / MoH:
Electronic reporting for mental health & addiction services (PRIMHD)
• MIC: Individualised Funding / EIF workflows & management tools
• HealthTRx / Gore Health / SDHB / MoH: AgilityTRx –
nursing visit management & clinical workflow
• Whanau Ora providers: Whanau Ora service model
• NorthAble: Independent Navigation service model
• Equip & PSO: Mobile Workforce Enablement
• HWT: Online Journal for Recovery Self-Management
• Others…
Augen iHDSS: Business & Technology Services
Management & Strategy Consultancy
Assist at management and leadership levels in strategizing and directing growth &
advancement through smart use of information and technology solutions.
(Senior consultants with strong business experience, strategic thinking, ability to lead
innovation & change, understanding of how technology solutions and strategic use of
information can grow businesses and advance organisations.)
Solution Architecture/Planning/Project Services & Technical Leadership
Transforming business plans and requirements, and translating them into technology
solutions; framing, leading and managing projects to deliver results.
(Experts in understanding and translating business drivers into technology solutions, leading
teams, applying methodologies, managing projects, risks and quality against outcomes.)
Technical & User Services
Designing/constructing/applying technology building blocks; implementing solutions;
up-skilling and supporting end-users.
(Experts in information management solutions and technology building blocks, development
tools, integration mechanisms, implementation processes, as well as user training and ongoing support activities.)
Augen iHDSS: Technology Building Blocks
Benecura (web)
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CMS platform for Integrated Health-Disability-Social Services
Mobicura (mobile)
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Mobile workforce enablement for iHDSS – fully paired with Benecura
AgilityTRx (web & mobile)
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Nursing-specific – with visit management & clinical workflows
Integration (API/Bus components)
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Integration architecture, components and services
Partners
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HWT: Whaiora Online Journal – Self-Manage Recovery Journey
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MIC: Enhanced Individualised Funding Workflow & Management Tool
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Xlerate: Fleet Productivity; Lone Worker Devices
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Cloud hosting & related infrastructure services
Strong Partnership & Profile in NZ and Overseas
Peter Vile
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Co-founder/Director, CEO
MNZCS ITCP
28 years experience in software services
Also financial & operations management
Mitchell Pham
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Co-founder/Director, GM Business Development
21 years experience in software services & products
Also operations management, sales & marketing
Young Global Leader – World Economic Forum
Asia 21 Fellow & Associate Fellow – Asia Society
History of Diversity – Migrants at Augen
Original Board Members:
- 20% Kiwi, 20% US, 20% Europe, 40% Asia.
- 80% first-generation immigrants to NZ.
Management and Staff:
- 75%-85% first-generation immigrants to NZ.
Countries of Origin – Past & Present:
• Australia
• Indonesia
• Belgium
• Iran
• China
• Korea
• El Salvador
• Malaysia
• Fiji Islands
• Namibia
• Germany
• New Zealand
• Hong Kong
• Serbia
• India
• Singapore
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South Africa
Sri Lanka
Taiwan
United Arab Emirates
United Kingdom
Vietnam
Zambia
Lessons Learned for Migrant Success in NZ
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Presence + Engagement = RELEVANCE
Relevance leads to success!
Engage in NZ’s diverse range of growth & development issues
Participate in local Kiwi (including Maori & Pacific) communities
Establish and grow businesses with local partners
Connect with other ethnic communities
Focus on adding value to New Zealand
Recognise natural advantages that we brought with us
Utilise international connections back to our countries of origin
Build our shared future with everyone else – we are not alone!
Leadership – A Critical Success Factor
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Harvard University – Kennedy School
Authentic/True-North Leadership
Life & Business: Presence + Engagement = Relevance
Personal Leadership: Drive/Focus on Making a Difference
Culture of Leadership: Empower others to Lead
Growth & Advancement: On-going Journey
How are you going to take part in building our shared future in
New Zealand?
Thank You!
Australasia – Head Office
T: +64 9 307 1460
F: +64 9 307 1461
Asia – Regional Office
T: +84 8 5437 1219
F: +84 8 5437 0122
Web Site
www.augensoftwaregroup.com