Into High Gear Into High Gear

Transcription

Technical College System of Georgia
Spring 2010 • Volume 12, Number 1
Into High Gear
Quick Start leads evolution of advanced
manufacturing training for
automotive companies
O
ver the past year, an unassuming
brick structure in LaGrange, Ga.,
has been transformed into one of
the key components of Georgia’s
rapidly evolving advanced manufacturing infrastructure. As the
home of Quick Start’s LaGrange
operations, the building located on
the campus of West Georgia Technical
College currently hosts customized workforce training for six automotive-related
companies that have brought thousands of
new jobs to the region.
As Kia Motors Manufacturing Georgia,
Inc., continues to ramp up production of the
new Kia Sorento, these companies are keeping pace with their major customer, as they
all increase capacity and create high-wage,
career opportunities for area residents.
To ensure that this growing workforce
has the skills needed to meet the high
standards of these highly automated
industries, Quick Start has leveraged its
experience designing, building and
operating the Kia Georgia Training
Center in nearby West Point.
Continued on page 9
‘Everything in the assembly
lab is modular so we have
the flexibility to adapt the
layout to simulate the
processes of almost any
manufacturer.’
– Sean McMillan,
Quick Start Director of Western Operations
Powertech America, supplier of
transmissions to Kia Motors
Manufacturing Georgia, is one of six
automotive manufacturing companies
whose employees are being trained
by Quick Start in LaGrange, Ga.
Quick Notes
About this issue: Staying focused on the mission
Q
www.GeorgiaQuickStart.org
2
‘Each of the projects
we delivered last
year represents the
basic, fundamental
energy and hope
that continues to
make Georgia the
best place in the
U.S. to live, work
and thrive.’
uick Start’s core mission has always remained the same: design, develop
and deliver comprehensive, customized workforce training for new,
expanding and existing businesses in Georgia. Quick Start’s workforce training expertise is offered as an economic development incentive to qualified
companies that are looking for a place to invest their money. These companies
have a choice where they can make their investments, buy land and buildings,
and provide jobs for individuals. Our job at Quick Start is to promise these
qualified companies that we will be there to prepare their workforce with the
skills they need to be successful. Once those companies choose Georgia, our
job is to deliver on Georgia’s commitment.
That’s the key to our success. After the announcements and the celebrations, the groundbreakings and the ribbon cuttings, we at Quick Start know
our work has just begun. And we know that our success as an organization is
measured by the success of our client companies and the citizens of Georgia
whom we help train.
And we know that each job counts. In this issue of the Quick Start News,
we share the stories of companies large and small that are creating and saving jobs in Georgia. We are all familiar with the large, global brands — Kia,
NCR, etc. — but there are also the homegrown businesses like Star Granite
and Bronze, expanding businesses that have been steadily adding jobs thanks
to the energy and commitment of individual entrepreneurs.
When you glance at Quick Start’s FY2009 business results, keep in mind
that each of the 223 projects we delivered last year represents the basic, fundamental energy and hope that continues to make Georgia the best place in
the U.S. to live, work and thrive.
Quick Start News g Spring 2010
Jackie Rohosky
Assistant Commissioner
Economic Development Programs
[email protected]
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Table of Contents
12
3
8
Events Around the State
Local Currency
Efacec powers up in Effingham County
12
Quality Transactions
14
Measures of Success
Checking the balance on the
Quick Start-NCR partnership
Training support that creates and saves jobs
Spring 2010 • Volume 12, Number 1 • Published by Georgia Quick Start • www.GeorgiaQuickStart.org • Quick Start is a registered service mark of
the Technical College System of Georgia – Ron Jackson, Commissioner. Please address comments and questions to: Rodger Brown, Executive Director
of Marketing and Strategic Media • [email protected] • Georgia Quick Start • 75 Fifth St. NW, Suite 400, Atlanta, GA 30308
Events
Roping ‘em In
At left, from left: Russell Vandiver, Lanier Technical College interim president; Walt
Stadnisky, Roper Pump president; and Jackie Rohosky, TCSG assistant commissioner
for economic development programs, formalize their partnership. Above: A Hansen
Technologies employee prepares to pressure-test one of the refrigeration components
manufactured at the Jackson County facility.
Gustav Wiegard MASCHINENFABRIK, based in Germany, is a global
leader in the manufacture and repair of a vast line of products for steel
mills and other rolling mills. Recently construction work began for GW
North America (GWNA), a new manufacturing facility in Hogansville,
Ga., and GWNA is working with Quick Start to train those who will
operate and maintain the precision milling and welding equipment there.
“When I first encountered Quick Start, I was impressed by how professional you are in support of the companies you work with,” said GW
North America’s president, Gustav Wiegard, during a recent visit to Quick
Start’s Atlanta headquarters. “Having Quick Start help us bring that level
of professionalism to our skilled employees was a major factor in our decision to come to Georgia.
“Our product is very large, but tolerances are tight; eight-metric-ton
rolls become scrap with a defect of microns,” he continued. “We need
highly skilled professionals who really understand their jobs, and that’s
why I so appreciate what Quick Start is doing.”
On a recent visit to Quick Start’s Atlanta headquarters Gustav Wiegard (left), president of GW North
America, received a demonstration of Quick Start’s
CNC capabilities from Vic Desmarais, Quick Start
director of advanced manufacturing technology.
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Manufacturing’s Foundation
Roper Pumps recently welcomed
its latest sister company to locate at
its Commerce, Ga., manufacturing
complex. Hansen Technologies is
owned by Roper Industries, the parent
company of Roper Pumps.
“Hansen is the third company to
bring manufacturing here — we’re
becoming a manufacturing center of
excellence for Roper Industries,” said Roper Pump President Walt Stadnisky during recent
training plan signing ceremonies. “This is an interesting project, and we couldn’t have
done it without Quick Start and the help of Lanier Technical College.”
The move created 60 jobs at the Commerce facility, assembling Hansen’s extensive line
of industrial refrigeration components, which includes sealed motor valves, pressure-relief
valves, refrigerant pumps, defrost controls and liquid level controls.
“The materials Quick Start has created are incredible,” said Stadnisky.
“They’re visual, step-by-step job aids. What you’ve done is taken ‘tribal
knowledge’ and documented it for the first time. There is no way this could
have been done without it.”
Events
Blue Skies Ahead – Journalists
representing aviation publications in Canada,
France, Germany, Italy and the UK recently
visited Boeing in Macon as part of a tour of
Georgia’s top aerospace facilities that was
sponsored by the Georgia Department of
Economic Development. While at Boeing,
the journalists received an overview of
Quick Start’s customized aerospace training
services developed in partnership with the
company, as well as a presentation and tour
of the facility from Boeing executives.
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Liquid Assets
From its beginnings as a
small meat company providing
products to local restaurants,
to its global success as one
of McDonald’s chief suppliers, Golden State Foods has
evolved into one of the largest
suppliers to quick-service resFrom left: Dr. Robin Hoffman, DeKalb Technical College
taurants. Recently, the Conyers
president; Larry McGill, Golden State Foods chief operatfacility underwent an expaning officer; and Jackie Rohosky, Quick Start leader, sign
sion of its liquid products divitheir training plan.
sion, where employees create
a variety of sauces for more than 20,000 restaurants around the globe, including
Arby’s, KFC, Popeyes, Church’s, Zaxby’s, McDonald’s and more.
Quick Start and DeKalb Technical College joined forces with the company to
provide training in support of the 60-person expansion at the facility, which also
produces a variety of hamburger products. Quick
Start has developed training for the new employees
that encompasses such areas as safety, Good Manufacturing Practices, teamwork and quality, in addition
to technical training that specifically addresses the
processes and equipment at Golden State Foods.
“We are excited and
elated to be part of this
Wayne Morgan, Golden State Foods vice
president of meat operations, and Jackie
program; we’ve had a
Rohosky, Quick Start’s leader, tour the GSF
booming year here,” said
quality kitchen, where
Larry McGill, Golden State
blind and open taste
tests are conducted.
Foods chief operating
officer. “We think training
is vital to our success going
forward. We’re very technically complicated here,
and good training is
essential to our operation.”
A Warm Welcome – Recently, state
and community officials gathered in Nahunta,
Ga., to celebrate the grand opening of United
BioMass. Parent company United Biofuels has
formed a partnership with Quick Start and
Okefenokee Technical College to provide
employee training for 50 new positions at the
facility where renewable wood biomass is
turned into densified briquettes and firelogs
for use by commercial heat and power
industries and consumers. Pictured at
ribbon-cutting ceremonies are (from left):
Jan Melcher, Quick Start director of eastern
operations; Peggy Bowers, Brantley County
Development Authority board chair; Linda
Harris, Brantley County Chamber of Commerce
secretary; John Ford, United Biofuels president;
Les Dobbe, United Biofuels CEO; Tim Sawyer,
Brantley County Chamber of Commerce
president; Jeanie Boland, Brantley County
Development Authority executive director;
and state Rep. Mark Williams.
The packages that arrive at
YesVideo’s Gwinnett County
facility almost always contain
irreplaceable memories. Wedding
vows. Baby’s first words.
The problem is that those irreplaceable memories were captured
in a format that itself has already
been replaced. Did your new Bluray player come with a slot to play
that VHS graduation tape? Didn’t
think so.
That’s where YesVideo comes in.
Operating primarily through
retailers such as Walgreens, CVS,
Rite Aid, Sam’s Club and Costco,
YesVideo is the industry leader in
video transferring services, taking
assorted media and preserving it in
a digital format on DVD.
Based in California, YesVideo
recently opened a 30,000-squarefoot facility in Norcross, Ga.,
creating 300 jobs.
Today, YesVideo’s Georgia
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From left: Sharon Bartels, Gwinnett Technical
College president; Bill Embleton, YesVideo vice
president and general manager; and Jackie
Rohosky, TCSG assistant commissioner for economic development programs, formalize their
training partnership.
employees carefully receive customAbove, left: State, local and company officials
er orders, review their individual
are among those participating as Bill Embleton,
requirements, create and ship
YesVideo vice president and general manager,
thousands of DVDs daily. They are
cuts the ribbon to officially open the Gwinnett
trained to handle all types of media, County facility where employees digitize media
onto DVDs like the one above.
from the newest digital formats, to
older formats including VHS, 35
mm slides, and even 8 mm and 16
mm movie film. Handing over your only copy
of anything to someone you don’t
know can create a bit of anxiety,
actually stepped in and performed
but Vice President and General
our processes so they could better
Manager Bill Embleton takes very
document them.”
seriously the trust that his customGardiner Garrard, Georgia
ers place in his operation.
Department of Economic
“Every memory is precious,” he
Development board member, was
said. Embleton is confident in his
also at the ceremonies. “We’re
employees’ skills thanks in part to
proud to welcome YesVideo, an
his company’s training agreement
innovative, successful company
with Quick Start and Gwinnett
that’s technology-driven that’s
Technical College.
decided to locate in our state,” he
“Our decision to locate here was
said. “We know that at the top of
a lot about Quick Start and the fact
your list of needs is skilled workers.
that they were giving us help,” he
To that end, Quick Start is somesaid at his facility’s grand opening.
thing we’re really proud of.”
“I’m confident
Media from
we have a
Customers
YesVideo DVDs and
Media Back to Customers
well-trained
Receiving
workforce out
there.
“Quick
Shipping/Warehouse
Start has been
Slide/
Order Entry
Print Capture
very involved
Videotape
Videotape
Capture
Capture
in learning our
Cells #1
Cells #2
Shipping
process and
Film
Edit/Burn DVDs
Splice
giving us tools
to go forward
Group
Storage Assembly/
with,” he conFilm Capture
Film Capture
Order
Pit #2
Pit #1
Fulfillment
tinued. They
Picture This
Events
Power from the People
While concrete and steel are being
set for Mitsubishi Power Systems
Americas’ multimillion-dollar
operation in Pooler, Ga., the initial
phases of the project are coming
together in nearby Richmond Hill.
There, a small team is responsible
for the welding of combustor
components for the company’s
massive gas and steam turbines.
6
Quick Start and
Mitsubishi are working
together to design
job-specific training
as the company
interviews and hires
new employees for
the operation.
“This has been an extremely
aggressive ramp-up, and we
wouldn’t be where we are today
without the support we’ve gotten
from the Quick Start team,” said
Larry Brown, Mitsubishi human
resources
manager.
For example, within a
three-week
timeframe,
Quick Start
designed,
developed and
implemented a training program
for Mitsubishi’s first production
welders that mirrors the processes
used on the job.
As the project progresses, Quick
Start will provide training in a variety
of other areas including: CNC
operations, leadership skills, ISO
certification, Mitsubishi processes,
equipment and inspection procedures, and information technology.
“The Savannah area is extremely fortunate to have a jewel so
professional, skilled and supportive
of companies as they come in,”
Brown said of Quick Start.
At left and inset: Mitsubishi Power Systems production welders practice
new skills in Quick Start’s hands-on training class. Their welds must be
precise and strong enough to stand up to the intense heat and pressure
of the company’s state-of-the-art gas turbines (pictured above).
Waste Not
When DIRTT Environmental Solutions, which is based in Canada, chose to
build its first U.S. manufacturing facility in Savannah, Ga., the company was just
living up to its name. DIRTT, an acronym for Doing It Right This Time, partnered
with Quick Start to train the 80 new Georgia employees who will assemble the
company’s unique products — moveable workspace walls that are designed to
make office construction more agile and sustainable.
“We have the word ‘Environmental’ in our name,” said DIRTT CEO Mogens
Smed. “By setting up in Savannah we are much closer to our key eastern markets,
and we can take advantage of existing rail lines and shipping lanes for delivery.”
Nothing about DIRTT is ordinary. Consumers see that not only in its environmentally friendly philosophy, but also in the company’s industry-first interactive
software that allows users to design, price and ship their components.
“For such an innovative company, we’ve built a robust training plan that
includes leadership skills and high-tech, hands-on techniques,” said Jackie
Rohosky, TCSG assistant commissioner of economic development programs and
head of Quick Start.
“Quick Start has really helped us get started, and you’re continuing to help us,”
said a company official, at recent training-plan signing ceremonies. “We’re ecstatic
about the project, and proud to be working together.”
Top photo: Office spaces inside DIRTT’s Savannah plant double as a showroom for the company’s innovative, pre-engineered, pre-manufactured workspace products. Bottom photo:
Exterior of DIRTT’s new Savannah plant.
Bronze Mettle
7
From top left: Star Granite and Bronze employees pour metal
heated to 2,400 degrees into molds; another employee
removes any excess bronze from a cooled plaque; sample
memorial plaques on display show some possible patterns and
finishes; gathered to formally extend their partnership are Dr.
Flora Tydings (left), Athens Technical College president; Rusty
Adams, Star Granite and Bronze owner; and Jackie Rohosky,
Quick Start leader.
Premier Boxing Match – Packaging Corporation of America (PCA), a world-class
manufacturer of corrugated packaging and containerboard, recently invested $225 million in new,
energy-efficient technology at its Valdosta paper
mill. To ensure employees are equipped to make
the most of the new machinery, the company is teaming up with Quick Start and
Valdosta Technical College for training. Pictured at recent ceremonies formalizing the
partnership are (from left): Dr. Ray Perren, Valdosta Tech president; Marla Lowe, Quick
Start executive director; and David Carmon, PCA plant manager.
Elberton entrepreneur Rusty Adams has turned the small granite
company he bought in 1979 into a thriving high-tech industry leader in
producing a comprehensive line of granite products, including benches,
signs, monuments and bases for bronze memorials.
Last year, he expanded his successful operation again, investing over
$2.5 million in a new facility and equipment to create bronze architectural and memorial plaques. He partnered with Quick Start and Athens
Technical College in August to begin training an expected 16 new
employees in the new processes.
However, the venture turned out to be an even greater success than
expected. Adams hired 23 new employees and recently he met with
Quick Start and Athens Tech officials to extend and expand his training
project to include an additional 10 positions.
“Quick Start has really helped us a lot through this expansion, and
we’re very excited about seeing that continue,” Adams said. “We’ve been
very impressed with both the training aspects of the program, as well as
the materials that have been created and are in-use through the facility.”
In addition to Quick Start’s training, Adams will be receiving the
support of Athens Tech, which will help ensure he has a continuous
source of trained workers. For example, Athens Tech has provided
training in Monu-Cad, a software program created specifically for
monument designers, for the past decade.
Innovations
Local Currency
Efacec powers up in
Effingham County
C
8
ertain employees at Efacec in
Rincon, Ga., have an unusual
commute — straight up. Some
workstations here are 30 feet high,
atop the giant power transformers
the company builds for U.S. utility
customers like Georgia Power and
Florida Power.
No matter whether they ever
leave sea level, all of Efacec’s
Georgia employees will be performing the sophisticated tasks
involved in assembling the highestcapacity transformers being built
in the United States — transformers
that can weigh more than 100 tons
after an assembly process measured
in months.
The Efacec Group is Portugal’s
largest employer in electronics
and electromechanics. However,
Efacec’s state-of-the-art power
transformers can handle more
electrical load than any others
built in the United States.
“The training process established with Quick Start takes into
consideration the same quality level
as the products made in our factory
in Portugal,” says Manuel Silvestre,
Efacec administrator/director.
“However, as the training time
was reduced, we needed to create
a very aggressive training process to have each
employee qualified before
the start of production.”
Quick Start went to
work with Efacec long
before the plant was complete, conducting a project
study of the facility in
Porto, Portugal,
and then creating specialized
training tools
for all stages
of workforce
nothing in its
development.
100-year tradiToday, job
tion compared
candidates at
to its current
To illustrate the complex inner workings of
Efacec particiGeorgia venture
these giant transformers, Quick Start develpate in a Quick
— starting up
oped a computer animation sequence that
Start-developed
a “greenfield”
breaks one down virtually, piece by piece.
coil winding
facility with an
exercise that reinforces their skills
equally green workforce — one
in measurement, print reading,
without the benefit of experience
and calculation. Those selected for
with Efacec’s core- and shell-type
employment continue to utilize
transformers. Fortunately, no trainQuick Start innovations
ing program in the world compares
like computer animations that
to Georgia Quick Start.
detail Efacec’s complex, internal
processes, and equipment-specific
training designed to be accessed
digitally, regardless of location
within the plant.
Meanwhile, another Efacec
training partner, Savannah Technical
College, has created a technical
certificate of credit, Electrical/
Mechanical Manufacturing
Technician, to ensure an ongoing
pipeline of qualified employees for
the company.
“The relationship between
Efacec and Quick Start has been of
a very high value for Efacec,” says
Silvestre. “We can save time, we can
save effort, and we can get quick
results in a shorter time than with
conventional training processes.”
Cover Story
Into High Gear
Continued from page 1
Michael Case (right), Quick Start robotics and electronics technology coordinator, conducts a hands-on exercise in troubleshooting pneumatic circuits
with a Sewon America maintenance team member.
“For example, the workstations, instructions, signage
— everything in the assembly lab is modular so we
have the flexibility to adapt the layout to simulate the
processes of almost any manufacturer,” McMillan
Continued next page
“We took what we developed with Kia, applied a
little innovative ingenuity, and adapted the training
into a set of streamlined, flexible components,” says
Sean McMillan, Quick Start director of western operations, who oversees the LaGrange facility as well as the
Quick Start operation in Columbus.
“We have to adapt our training facility to meet the
needs of the companies we’re currently working with,
as well as new ones that will be coming in the future,”
McMillan adds.
Quick Start’s research and development team in
advanced manufacturing designed customized training
for each company’s production and maintenance
personnel, and built hands-on labs using the companies’
own equipment to simulate their production operations.
Supplying Jobs in Georgia – Ten new companies have located in Georgia to provide parts for Kia’s assembly
facility. Each company needs the same level of quality workforce training as Kia itself. To ensure this, Quick Start is providing
workforce solutions for all 10 direct suppliers located in Georgia.
In this issue of the Quick Start newsletter we profile six of these companies. In the next issue, we will profile four more
companies and highlight their contributions to Kia’s success and Georgia’s manufacturing sector.
Powertech America
No. of Jobs: 600
Investment: $60 million
Location: West Point
Products: Front end modules, front rolling chassis, rear chassis modules, cockpit modules, front and rear bumpers
No. of Jobs: 355
Investment: $150 million to build a 240,000-square-
foot facility
Location: West Point
Products: Automotive transmissions
Hyundai Mobis is the largest auto parts company
in Korea and a primary, tier-one supplier to Kia and
Hyundai around the world. The state-of-the-art West
Point facility features a tunnel conveyer system that
moves the completed
modules from the Mobis
production lines directly
to the Kia assembly lines.
Powertech America, a subsidiary of Hyundai
Powertech based in Seosan, South Korea, builds
automatic transmissions at this, its first U.S. facility. Powertech, which has been a Kia and Hyundai
supplier since 2001, is one of a few companies in
the world that makes the new six-speed automatic
transmissions
used in premium
automobiles.
Mobis Georgia
9
Cover Story
Continued from previous page
continues. “Then, to complete the reality of the experience, in all of our labs, we practice 5S and Lean, just as
these trainees will when they’re on the job.”
In some cases, Quick Start’s team built equipment
from raw materials.
“We built four trainers from photos that one of our
client companies brought us of a similar one they used in
Korea,” says Brian Maddy, Quick Start training coordinator. “Our team machined and welded the parts,
and designed a rotation system for the drums, so that
the instructor can move them to simulate the different
assembly scenarios.”
In addition to custom-built equipment, the training
curricula are customized for the specific needs of each
client company.
“We’ve developed a maintenance curriculum
specifically for the highly automated manufacturing
plant,” says Vic Desmarais, Quick Start director of
advanced manufacturing technology training.
Desmarais heads up a team recently created by Quick
Start to develop new training for emerging technologies
that are critical to 21st century manufacturing.
“We design courses in which each participant
Kelly McClendon (left) takes new Mobis Georgia production team members
through an exercise in air wrench operations. 5S job aids on the table
(foreground) illustrating proper tool location were designed by Quick Start
to replicate the layout of a Mobis work station.
learns about theory, components and systems,”
Desmarais explains. “The maintenance training is
focused on troubleshooting, repairing and recommissioning automated, integrated machine systems. The
operator training is focused on effectively running the
automated machinery to produce a sellable product.”
McMillan reiterates the bottom line: “Ultimately, all
of our training is designed to prepare individuals to
perform at the highest level so they can help their
companies produce the best quality product possible.
That’s how everyone wins.”
10
Sewon America
Johnson Controls
No. of Jobs: 700
Investment: $170 million in a new 420,000-square-
foot plant
Location: LaGrange
Products: Structural body components
manufactured from sheet metal using
blanking, forming and welding processes.
No. of Jobs: 310
Investment: 130,000-square-foot facility
Location: Harris County
Products: Vehicle seating and door panels
Sewon Precision, based in Daegu, Korea, has supplied Kia with parts for 20 years; this will be its first
U.S. plant. The company will be Kia Motors’ largest
supplier in the
United States.
“If you can dream it, you can do it”
Johnson Controls is based in Wisconsin. Its Automotive Experience division is a global market leader in the
design, engineering and manufacturing of seating,
interiors and electronics for vehicles. This new plant
further expands Johnson Controls’ relationship globally
with Kia. The company currently manufactures seat systems and
interior components
for the automaker in
Europe and Asia.
The Quick Start team designed and built
this training aid from raw materials, based
on a photo provided by a client company.
The moveable drums can be positioned to
simulate a variety of angles and scenarios.
Here, a trainee works on an exercise in
applying proper torque.
11
No. of Jobs: 300
Investment: $30 million in a metal-stamping plant approximately 150,000 square feet
Location: Meriwether County
Products: Doorframes, side impact beams,
roof molding, side absorbers, cross bars
Dongwon has become one of Korea’s leading
companies by founding a research institute to constantly
improve materials and products. Dongwon’s second U.S.
facility, this is the largest plant to locate in Meriwether
County in more
than 40 years.
Sejong Georgia
No. of Jobs: 250
Investment: $27.8 million to retrofit a 108,000
square-foot facility
Location: LaGrange
Products: Mufflers, exhaust systems
Parent company Sejong Industrial Co., based in
Wulsan, Korea, was founded in 1976 and has become
one of the world’s top-five automotive suppliers. This
facility is Sejong’s second in the United States.
Dongwon Autopart
Technology Georgia
Business Operations
12
Quality Transactions
Checking the balance on the
Quick Start-NCR partnership
M
oney never sleeps. At least
that’s how it appears, judging
by the activity taking place between
Quick Start and the three NCR
divisions in Georgia. Last June, the
technology company specializing
in automated banking and sales
transactions announced Duluth
would become its global headquarters, its worldwide customer
services division in Peachtree City
was expanding, and a brand new
ATM manufacturing facility would
be opening in Columbus.
In the old days, six months after
such an announcement, a new
manufacturing plant might just
about be ready to add another coat
of safety paint and run a helpwanted ad. For NCR Columbus, it
was only six weeks before a new
team there began completing fully
functioning ATM units, thanks in
part to the rapid response of Quick
Start’s training professionals.
At the grand opening of NCR’s
manufacturing plant in Columbus
recently, Don Naciuk, NCR
Columbus director of operations,
related stories to the audience of
the challenges and the long hours
it took to make their deadline.
Naciuk acknowledged Quick Start’s
head Jackie Rohosky, the Quick
Start team in Columbus, and the
ongoing training program still
operating full-speed at the Quick
Top photo, from left: Brad Luckhaupt, NCR director of strategy, training and stakeholder programs; Mary Kynkor, NCR vice president of talent management;
Ken Stewart, Georgia Department of Economic Development commissioner; Jack R. Smith, Fayette County Commission chairman; U.S. Sen. Johnny Isakson;
Georgia Gov. Sonny Perdue; John Bruno, NCR executive vice president for industry solutions; and Christine Wallace, NCR senior vice president for NCR services, commemorate the grand opening of NCR’s Services Center of Excellence. Above, at left: New NCR ATM manufacturing employees hone their skills on
the simulated production line, which is designed according to visual factory concepts, at the Quick Start Columbus facility.
Above, from left: TCSG Commissioner Ron Jackson and Georgia Gov. Sonny Perdue visit the Quick Start display at the NCR Peachtree City grand opening.
Also on display were two of the many self-service kiosks (center photo) supported by the integrated team at the newly redesigned facility (right photo).
The value of adding value
NCR knows the value of
making things, but as a rapidly
evolving, global company, it also
recognizes the mission-critical
functions of customer service,
customer support and ongoing
training.
In addition to the Columbus
operation, Quick Start has been
delivering workforce assistance for
NCR’s headquarters in Duluth and
Services Center of Excellence in
Peachtree City. The Peachtree City
operation includes NCR’s Global
Service Parts headquarters, its
Americas Customer Care Center
hub and the NCR University
training center.
Recently, the company held a
grand opening celebration for the
center in Peachtree City. It was
attended by a host of business,
government and community leaders,
led by Gov. Sonny Perdue, U.S. Sen.
Johnny Isakson, Georgia Dept. of
Economic Development
Commissioner Ken Stewart and
Technical College System of Georgia
Commissioner Ron Jackson.
Hailing Quick Start’s fast
performance in delivering support
to NCR’s three initiatives, Gov.
Perdue quipped that he might have
to change the organization’s name
to “Super-quick Start.”
The production equipment and products NCR
manufacturing employees train with at Quick
Start’s Columbus facility are NCR’s own — the
same ones they’ll encounter on the job.
13
Dorsman, NCR Corp. senior vice
president of global operations, told
Site Selection magazine in its January
2010 issue highlighting Columbus
and Quick Start’s work with NCR.
“I’m not sure we even understood when we made the original
commitment,” Dorsman admitted.
The complexity and sophistication of the processes involved
impressed NCR CEO Bill Nuti. At a
recent Metro Atlanta Chamber of
Commerce event, Nuti explained,
“These are not your standard ATMs
that dispense cash at the saloon or
at the store. These are full-function,
bank-grade ATMs that take cash,
handle deposits and a whole host of
other features. And the Quick Start
team was instrumental in helping us
to be able to bootstrap that plant to
get them up and running as quickly
as we have.”
Start facility just minutes away
from the plant. He concluded simply, “Quick Start. We couldn’t have
done this without you.”
The Quick Start support for
NCR Columbus was record-setting
even for a training organization
that boasts about the “quick” in
its name. Most projects need fast
turnaround, but here was a challenge: Announcement on Tuesday.
Have project study team in
Hungary on Saturday. Return with
detailed pre-employment plans,
assess candidates, build a simulated
NCR production line in the Quick
Start offices, have NCR hire new
employees, and have them complete
the first ATM within six weeks. An
ATM that works.
It was unprecedented.
“I’m very impressed with what
they were able to do,” Peter
Business Results FY2009
Measures of Success
Training support that creates and saves jobs
D
uring the last fiscal year —
July 2008 through June 2009
— economic conditions around the
country and in Georgia continued
to present challenges. Behind the
headlines, however, Quick Start
continued to support new, expanding and existing industry in Georgia
14
with comprehensive, customized
workforce training.
On these pages, we present a
portrait by the numbers of Quick
Start’s training activity during
Fiscal Year 2009. Here is some
good news for a change. As you
peruse our annual operating results,
By the Numbers
In FY2009, Quick Start created 223 customized workforce training projects for client companies. Since its
beginnings in 1967, Quick Start has trained more than
779,961 Georgians through 5,891 projects.
Quick Start’s training support in FY2009 allowed
Georgia companies to create or save 15,916 jobs.
The jobs created or saved by Quick Start client companies in FY2009 generated more than $477 million in
payroll revenue to the State of Georgia, funds that were
re-invested in the infrastructure and services that make the
quality of life in Georgia one of the best in the nation.
keep in mind that each of our
Quick Start projects represents a
business that is investing in
Georgia, creating or saving jobs.
And, at the end of the day, each of
those jobs represents the hopes,
aspirations and dreams of Georgia’s
citizens and their families.
6,038
Jobs
Created
9,878
Jobs
Saved
15,916 jobs created or saved
in FY2009
Serving All of Georgia
In FY2009, Quick Start continued to serve all of Georgia. More
than two-thirds of Quick Start’s training projects supported job
creation and retention outside of Metro Atlanta.
67%
of Quick Start’s FY2009
projects were located
outside Metro Atlanta
Australia
Austria
Canada
Wealth of Expertise
In FY2009, Quick Start client companies created 6,038 jobs
in a wide variety of industries.
China
Denmark
France
Industry type
Jobs created
Transportation Products
Holland/Netherlands
Italy
In FY2009 alone,
Quick Start projects
included international
companies from
17 different countries
South Korea
Thailand
Malaysia
Sweden
Portugal
Switzerland
United Kingdom
Global Growth
Attracting direct foreign investment has
been one of the keys to Georgia’s continued prosperity. In the 2009 fiscal year,
Quick Start worked with companies from
17 different countries that have invested
and created jobs in Georgia.
937
Food Manufacturing
760
Service Operations
646
Electrical Equipment and Components
452
Metal and Metal Products
330
Medical and Diagnostic Laboratories
321
Plastic Products
306
Textile and Apparel Products
214
Furniture Products
199
Industrial and Commercial Machinery
168
Nonmetallic Mineral Products
149
Wood, Paper and Printed Products
108
Computer and Electronic Manufacturing
77
Chemical Products
55
Other Manufacturing Industries 32%
of Quick Start’s FY2009 projects
involved international companies
8
15
Japan
Warehousing and Distribution
Germany
1,308
75 Fifth Street NW, Suite 400
Atlanta, GA 30308-1022
More Major Milestones – A fireworks show marked Kia Motors Manufacturing Georgia’s official Grand Opening this past February. Ceremonies also included
an exchange of gifts, with Georgia Gov. Sonny Perdue presenting Hyundai/Kia
Chairman Mong-Koo Chung with a baby oak tree (photo inset above). Just days later,
the Kia Georgia Training Center, which was designed and is operated by Quick Start,
marked its second anniversary (photo at left). In March 2008, Quick Start opened the
doors at the Kia Georgia Training Center, and since then, Quick Start has conducted
more than 10,000 interviews and 4,000 assessments and trained more than 1,200 Kia
team members.

Into High Gear Into High Gear

Transcription

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