1.0 OVERVIEW 2.0 THE ORGANIZATION 3.0 OBJECTIVES 4.0 OUR

Service with Integrity, Sincerity with Excellence
page 1
1.0 OV ERV IE W
page 2
2.0 T HE O R GANIZ AT IO N
2. 1
Sales & Business Developmen t
Departmen t
2. 2
Technical S er vices
2. 3
Finance & Administratio n
page 3
3.0 OBJECTIVE S
page 3
4.0 O UR GR OWT H
page 4
5.0 O UR ST REN GT H
5. 1
Applicatio n Development &
Customizatio n
5. 2
Data Communication s
5. 3
Afte r-Sales Support & Se r vice s
page 5
6.0 P RODUC T S
page 5
7.0 CUSTOME R INS TAL LATION LIS T
1
1.0 OVE RVI E W
D
.G. K om. S endi r ian Be r had ( D.G. K om.) wa s
inco r pora ted on 13th July 1982 to meet the need s
and demands of the growing Information Technolog y
(I T ) indust r y. Since its inception, D.G. K om. has grown
from a th ree -man o rganization to a well -establishe d
tem Integra tor with a chain of associa te
companie s.
D.G. Kom has been registered with The Minist r y
of Finance (MOF) on the 27th October 1985 as a vendo r
providing solution in the a reas of Ha rdwa re, Sys tem
S o f t wa r e, Suppo r t and S e r vices as well as Trainin g.
We are also registered as a Bumiputra compu ter supplie r.
Having “Service with Integrity, Sincerity with
Excellence” as our mot to, we strive to provide our se rvice
with hones ty in assembling the best solution pac k age.
D.G. K om has been r eco gni z ed with SIRI M ’s
presti gious MS ISO 9001:2000 standa rd of e xcellenc e
for Quali t y Assurance in S ellin g, I nstallation ,
Commissionin g, Servicing and Maintenance of Computer
Ha rdwa re, Softwa re and Peripherals since Ap ril 1998 ,
a ra re achi evement for a ny IT compa ny. As of 2001 ,
we have also up graded our Quali ty Managemen t
Sys tem to the same renowned standa rd.
The recognition is evidence of our commitmen t
to provide e xcellent quali ty services apa rt from the bes t
solution pac k age.
Simplici ty begets result s. Such is the d rive an d
deter mination which remains the co rners tone of on e
of the fas test growing and successful I nfor matio n
Technology companies in Mal aysia .
D.G. K om.’s capabilities in mana ging resou rces
and s k ills made it a po tent force in sys tem in tegratio n
and in formation solution o ering s. Today, we have
continuously supplied successful Information Technolog y
solutions to many government minist ries, depa r tment s
and agencie s. With an average annual tu rnover of mo re
than RM 24 M illion and mo re than RM 110 M illion i n
revenue ov
ve (5) year s, D.G. Kom has becom e
a well - established name in I nfor mation Technolog y
solutions in the local IT ma r k et especially within th e
government se ctor.
The corpora te st rength of D.G. K om does n’t
begin and end with a good management. Throughou t
the year s, the re is a healt hy measu re of solida rity an d
goodwill among ever y empl oyee wor k ing within th e
organization. Idea s, concept s, and stra tegies are concei ved,
encourage d, formula ted and d eveloped togethe r.
D.G. K om is a people co rporation, upon whic h
the success and failu re rest. Henc e, when ever our IT team
undertakes a project, the colle ctive intelligenc e, inn ovatio n
and d rive are the foundations that form our cutting -edge
solution pac k age.
www. dgkom.com.my
2
2.0 TH E OR GAN IZ ATIO N
MANAGING DIRECTOR / HR & ADMIN DIRECTOR
/ FINANCE DIRECTOR
Sye d A b d . K ad i r I b rah i m
EXECUTIVE DIRECTOR
EXECUTIVE DIRECTOR
Sye d Md. Fahm y Z aki
Dat o ’ M ohammad Rad z i
BUSINESS
DEVELOPMENT
DIRECTOR
TECHNICAL
DIRECTOR
COMMERCIAL
AFFAIRS
DIRECTOR
Moha mad Yaz i d
Mu staf a
N or A zma n
A b d ul K ari m
L ok Chan Chuen
HUMAN
RESOURCE
DIRECTOR
Top management of D.G. K om Sdn. Bh d.
maintained regula rly to ensu re pa r ts can be use d
immedia t ely when e v errequi red.
2.1 SALES & BUSINESS DEVELOPMENT DEPARTMENTS
The Sales and Business Development Depa r tment o f
D.G. K om ensu res our cus tomers a re being se r ved an d
serviced with the most since re and p rofessional manne r.
I ts main responsibili ty is to ma tch requi rements wit h
available solutions and emphasi ze ho
e
outcome will be to the cus tomer s. The depa rtment wil l
plan and p r ovide the best app r oach t o ensu r e ou r
cus tomers and p rospe cts get the most cos t-e ecti ve
solution s. Constant evaluation on supplier s, principal s
and p rodu cts as well as assu ring high l evel of quali ty
ser vices and p rodu cts a re among other duties of th e
depa r tment .
2. 2 TECHNICAL SERVICES
D.G. K om. has i nvested a lot in the d evelopment of ou r
en ginee r ing and suppo r t sys t em. A wide range o f
resou rce and expe r tise has been made available to
ensure all issues and technical p roblems can be at tended
and sol ved within the sho r test time possibl e. Priority
alw ays been given in setting up the regional se r vic e
cen ters th rough se r vice pa r tner s, which ensu re ou r
remo te cus tomers h ave the k
ke
customers in K lang Vall ey enj oy. Spa res and s tocks a re
2. 3 FINANCE & ADMINISTRATION
The Finance and Administration Depa r tment p rovide s
the suppo r t requi red for maintaining cus tomer s’
satisfa ction. Representati ves f rom these depa r tment s
ensu re that p rocedu res a re strictly adhe red to from th e
point of o rdering to product / sys tem deli very.
www. dgkom.com.my
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3.0 OB JE CTIVE S
O
ur pe r fect blend of p rofessional s k ill s, dedicatio n
and l oyal ty has made us matu red and alw ays on gua rd
for a ny challenge in the IT busines s. He re at D.G. K om,
we assu re our clients honest, since re and commit ted
ser vic e. Being a business pa r tner to va rious p rodu cts
vendors h ave made us reliable in meeting our client s’
expe ctations in p roviding the best and most e ective
solution in ter ms of quali t y and cost. Fu r the r mo r e,
inline with the obje ctives set by MS ISO 9001:2000, we
pledge to ser ve our cus tomer bet ter.
Our goals have always been :
To be reasonably p r
growth
to ensu re continuou s
To p rovide s k illed resou rces in ter m of cus tome r
suppo rt to our ever expanding po rtfolio and cus tomer
databas e.
To pro
to full y
optimi ze our cus tomer s’ IT i nvestments by ensu ring
fer of technolo gies.
To maintain and constantly empl oy dedica ted, loya l
and motiva ted people with the r ight abilities an d
ambitions to se r ve our cus tomer s’ business need s.
To pe r for m our duties with I ntegr i t y, E x cellenc e
and Quali ty.
D.G. K om. seeks f r equent oppo r tunities an d
possibilities f or fu r ther business expansion s . Ou r
cus t omers shall h a v e exposu r e t o sta t e - of-th e -a r t
solutions apa rt from assurance that their IT i nvestment s
are being well p rotected.
4.0 OUR GR OWT H
E
ver since its inco r poration in 1982, D.G. K om ha s
recorded a t remendous growth in sales tu rnover, f rom
RM 100,000 in our foundation year to a remark able su m
of nea rly RM 50 million 20 years la ter. Our paid-up capita l
has also inc reased to RM 8.1 million compa red to jus t
RM 20,000 two decades ag o.
The fundamentals of our success are :
Total Commitment in p roviding Global Solution .
D eli v e r ing contra c tual commitments and valu e
added se r vices in p roje cts’ execution.
Exceptional cus tomer se r vice value s.
Dedica ted, l oyal and motiva ted personne l.
Integrity and E xcellenc e.
I mplementation of I n for mation Technolog y
business enhancements such as establishment of trainin g
centers and post sales se rvice cen ters has p roved to help
convinced our cus tomers and p rospe cts.
The new millennium has witnessed us achi eved
more than RM 100 million wor th of tu rnover. In 200 6
alon e, our revenue exceeded the RM 50 million miles tone,
of which one of our p rime p roje cts back then was th e
PDRM Mainframe Migration which recorded to be worth
RM 42.8 million .
www.dgkom.com.my
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5.0 OU R STR EN GT H
T
he key to a proje ct success is the understandin g
of the business requi rements and the awareness towards
the user s’ needs. This includes in tegration in assemblin g
the best and pra ctical solutions available f rom principal s
and pa r tners combined with our e xcellence se r vice s.
I n line with the g over nmen t ’s move to utili ze
e-Perolehan as the p referred channel for all g overnmen t
rela ted transa ction s, we have successfully in tegra ted
PDR M’s COPS with e-Service s, enabling the public to pay
summonses online via in ternet .
With expe rtise within D.G. Kom and its pa rtner s,
our st rength can be seen in the foll owing a reas :
In May 2006, the g overnment th rough KKDN ha s
awarded D.G. Kom with a contra ct worth RM 42.8 millio n
for the mi gration of 17 mainframe applications wit h
enhancements and additional secu rity features to an “open”
plat form (UNIX). It was an evidence and ac knowledgemen t
of our capabilities and e xcellence track records that we
have been maintaining over the year s.
5. 1 APPLICATION DEVELOPMENT & CUSTOMIZATION
D.G. K om was i nvolvedin the red evelopmen t
of a c r itical application and mi gration of data f rom a
proprieta ry database to a Relational Database Manag ement Based Application with Polis Di Raja Malaysia (PDRM) .
5. 2 DATA COMMUNICATIONS
The application has been successfully mi grated
earlier than the contra cted time and is cu rrently runnin g
and used by all T
Police Dist ricts within the count ry.
The application has recei ved the ‘Innovati ve Award’ as
recognized by the Mal aysian Government. D.G. K om i s
still doing the main tenance and other suppo rt ser vice s
for the application .
As comprehensi ve IT solutions i nvolve networking
(LAN and WAN), we have in-house expe r ts to plan an d
implement our cus tomer s’ data communication need s.
D.G. K om has e x t ensi v e expe r iences in the dat a
d, from simple Local A rea Ne twork to
complex Wide A rea Ne twork and utilization of va riou s
network p rotocol s.
We have also unde r ta k en other so f t wa re
development p roje cts inco rporating the la test client /
se r ver and web -based d evelopment tools for othe r
organization s. We were invol ved in d eveloping webbased application which is cu rrently being implemen ted
at K emen terian K eselamatan Dalam Nege ri (formerly
k nown as K emen terian Dalam Nege ri). From the re,
systems are being in tegrated to Immigration Department ,
National Registration and PDRM .
We have assis ted our major cus tomers i n
implementing natio nwide ne twork ing p rojects covering
more than 140 si tes. D.G. K om has been given th e
responsibili t y to maintain operation of the ne t wor k
equipments and the communication se r ver s. We have
successfully implemen t ed PDR M ’s n e w L ocal A r e a
Network infrastru cture, which includes :
The sys tem is expe cted t
cy
of KKDN and its depa rtment s. With PDRM, we have als o
been i nvol v
c
Mater ial S tore (SMS) sys tem, an in tegra ted s tore an d
asset management sys tem based on the Regiona l
Dist ribution Center concept to ensu re operationa l
cy th rough management in formation sys tem.
The d evelopment of the sys tem i nvol ved
reen ginee r ing of the cu r rent p rocesses in s tore an d
asset management to ma k e them cos t-e ecti ve an d
valu e -adde d. T his sys tem is able to provide lo gisti c
supplies di rectly to the end users (198 police dist ricts)
fr
Mater ial S tore th r
t
deli v e r y se r vic e . For that, PDRM has r ecei v ed th e
“Anugerah Perdana Tek nolo gi Mak luma t”.
Fault tolerance for the Gigabit Swi tches comple te with
the requi red edge d evices to suppo r t existing an d
futu re requi rements of PDRM. The proposed Ne twork
Management Software must be able to manage th e
proposed equipments e ectiv
y.
H igh pe r fo r mance multi-p r ocessor UNIX Sys t em
workstation and two units of se rver which comply wit h
X / Open at Bu k it Aman Data Cen ter to a ct as th e
Network Management Server, Messa ging Server an d
DNS Ser ver.
Stru ctured Data Cabling Sys tem for in tegration of th e
entire data ne twork .
Ensu ring seamless in tegration of the n ew propose d
Local A rea Ne twor k (LAN) with existing Compu ter
Sys tems that suppo r t / handle Open Sys tem I nter-
www. dgkom.com.my
5
connection (OSI) .
As for Uni versiti Utara Malaysia (UUM), we have
succeeded in implementing its n ew Local A rea Ne twork
(LAN) whe re it includes Ne t wor k ing Expansion, LA N
Wiring and other rela ted LAN infrastru cture for it s
colleges and other building s.
5. 3 AFTER-SALES SUPPORT & SERVICES
A solution is n ever comple te without After-Sale s
Suppo r t. It is crucial in ensu ring the solution p rovide d
is alw ays at its peak operational condition. D.G. K om
fter-sales suppo rt
and se rvice s. For this reason we had set up a TOLL FRE E
Response Center Unit (1800-883-061) to suppo r t an d
respond to our cus tomer s’ needs. Our expe rienced an d
well-trained personnel will alw ays st rive to give thei r
best se r vic e.
With a good relationship with our p r incipal s
and pa r tner s, our cus tomers can be rest assu red tha t
problems will be rec
tems a re bein g
maintained to the highest l evel.
abili ty to in tegra te their p rodu cts in to our end- to-end
solution s. Henc e, we have been recogni zed as one o f
their business pa r tne r.
Apa r t from thes e, D.G. K om has va rious brand s
of personal compu ters to suit e v er y nee d. We h a v e
carefully sele cted p rominent brand names to ensu re
only high quali t y p r odu c ts a r e being send t o ou r
cus tomer s. M ore impo r tantl y, these p rodu cts com e
reliable suppo rt from their commit ted
principal s. In addition, we also supply va rious brands o f
compu ter pe ripherals to compliment the solution . s
7.0 C U S T O M E R I N S TA L L AT I O N
L IS T
T
he foll owing a re some of the g over nmen t
o r ganizations and agencies whe r e D.G. K om ha s
successfully cont r ibu ted in the compu ter ization /
automation p rogram :
6.0 PR O D U CT S
Polis Di Raja Mal aysia (PDRM )
P
roduct is just one pa rt of our solution. D.G. Kom has
carefully sele cted our p rincipals be fore committing in to
any business transa ction. This is to ensu re our cus tomer s
are guaran teed with p roducts that a re serviceable and o f
the highest quali t y. Pr incipal s’ suppo r t does pl ay a n
integral pa r t to determine good solutions in p re-sale s
and pos t-sales a ctivitie s.
D.G.Kom has been appoin ted by Sun Microsystems
Malaysia as their Premier Sys tems Integrator since 1996 .
The appointment was comple ted after we were able to
meet their st ringent evaluation c riteria which c over s
cer
l, technical and p re-sale s. We
are recognized as a ce r
Ser vice Manager for
our success in demonstrating the requi red l evel o f
k nowledg e, facilities and se r vice expe r tis e. T hi s
cer
knowledgement for our capabilitie s
in p r o viding cus t omi z ed suppo r t solutions t o ou r
cus tomer s. N ow, we are proud to ca r r y the title “Su n
Par tner Advantag e” ever ywhere we go.
ORACLE too has sh own gr
r
K emen terian Hal E hwal Dalam Nege ri (KHEDN )
K emen terian K eselamatan Dalam Nege ri (KKDN )
Badan Pencegah Rasuah (BPR )
M al a ysian A dministrati v e M ode r nization an d
Management Planning Unit ( MAMPU )
K emen terian K ewangan Mal aysia (MOF )
K emen terian Perdagangan Dalam Nege ri (KPDN )
Dewan Bandar aya Kuala Lumpur (DBKL )
Hospital Kuala Lumpur (HKL )
Universiti Utara Mal aysia (UUM )
Universiti Tek nolo gi Mal aysia (UTM )
Suruhanj aya Perk hidmatan Awam (S PA)
www.dgkom.com.my
D.G.KOM. SDN. BHD.
87537-V
20, Jalan TP 5,
Taman Perindustrian UEP,
47600 Subang Jaya,
Selangor D.E, Malaysia.
Tel : +603-8023 6885
Fax : + 603-8023 6780
www. dgkom .com.my
© 2009 D.G.Kom. Sdn. Bhd.
All Rights Reserved.
Last updated January 2009
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