KLIP IN DIE BOS Edition 02 of 2009, 1 September 2009

KLIP IN DIE BOS
Edition 02 of 2009
1 September 2009
STAFF NEWSLETTER
PARK RYNIE (SCOTTBURG
(SCOTTBURGH)
OFFICIALLY OPENED
AFRIMAT
At least one hundred and fifty people will be affected
financially, directly or indirectly by the investment
which was made by AFRIMAT in the Park Rynie precast
branch. This was stated by CEO Mr Andries van
Heerden at the official opening of the branch on
Wednesday 24 June 2009.
‘N LEEU IN AFRIKA
We are currently in the midst of the worst
economic crisis of the last 80 years. News
of economic decline, rising unemployment
and other woes continuously remind us
that we are in a recession. Nobody is unaffected, especially not anybody operating
in the construction materials industry.
AFRIMAT has also been affected and has
reported smaller profits in the last
financial year.
AFRIMAT has invested in a fully automated Brick and Block
machine at their factory in Park Rynie.
On Wednesday 24 June 2009, AFRIMAT celebrated the
opening of the new branch: Park Rynie. Dignitaries form Ugu
District Municipality and surrounding local municipalities
attended the function and the customer base of the company
was well represented. A guided tour was conducted by the
supervisor, Mr I. Shezi and his staff for all to see the quality
products produced and how the new machine operated.
Ons het feitlilk geen beheer oor die ekonomie en die
handelstoestande rondom ons nie. Wat ons wel
beheer oor het is ons eie reaksie daarop. Hier wil ek ‘n
treffende voorbeeld uit die natuur aanhaal wat
iemand onlangs in ‘n radioprogram gebruik het. Een
groep mense se reaksie sal wees om te sit en wag vir
besigheid, net soos wat ‘n luislang stil lê en wag vir sy
prooi om na hom toe te kom. ‘n Ander groep sal die
leeu se voorbeeld volg. ‘n Leeu sal uitgaan en gaan
soek vir daardie prooi totdat hy dit kry. Hy sal dan
doelgerig seker maak dat hy daardie prooi vang. Net
so kan ons die gemaksone verlaat en uitgaan en die
geleenthede gaan soek. Met toewyding en passie kan
ons seker maak dat ons die kompetisie klop en die
besigheid doen. Daar is geleenthede daarbuite, ons
moet net uitgaan en dit gaan soek.
The Council Speaker of Umdoni Municipality, Councillor M.O.
Zama (ABOVE) cut the ribbon to officially launch the new plant.
In his speech he stated that the municipality and community
appreciated the investment made by AFRIMAT and wished the
company well for its future in the community. He further stated
that the local community needed to support AFRIMAT and the
investment they made during this difficult economic climate.
Mr Sunny Saman, Chairperson of the Park Rynie Industrial
Sector Committee, gave an overview of the upgrading of the
industrial park in Park Rynie and other disaster relief initiatives
in the area. Mr. Saman also stated his appreciation for the
investment that AFRIMAT made in the Industrial Park.
I am very grateful for the quality of our people. We
have adopted the approach of the lion and took our
business to new areas and new markets. We are also
making sure that our existing business remains a
delight to our customers. With
this winning attitude our
business is doing relatively
well in spite of the economic
storm and we are excited
about an excellent future.
Mr Andries van Heerden presented a profile of AFRIMAT,
stating that the group is black empowered and listed on the
main board of the JSE. It has a footprint throughout South
Africa and is active in eight of the nine provinces.
Mr van Heerden emphasized that the company has invested in
this area as it is seen to have great growth potential despite
the presence of other brick and block manufacturers. The
introduction of SABS certified bricks and blocks will be
beneficial for lifting the standard of building material,
especially in the low cost housing sector.
ANDRIES VAN HEERDEN
Furthermore he challenged the local community and stated
that this investment could only be justified with their support
and in turn the company will supply the market with high
quality product at very reasonable prices.
HOOF UITVOERENDE BEAMPTE
CHIEF EXECUTIVE OFFICER
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1 September 2009
KLIP IN DIE BOS
EYE ON DEVELOPMENT THROUGH TRAINING
As outlined in many economic discussions, debates and articles, the world is experiencing a skills shortage.
Recognising the skills shortage, AFRIMAT is driving training and development within the company with the goal of
identifying, recruiting and developing high potential employees.
Two programs recently launched within AFRIMAT Aggregates are Adult Basic Educational Training and Apprenticeship Training.
Training
Adult Basic Educational Training (ABET)
Previously ABET training in the Western Cape was made available to a limited group used to gauge the interest for ABET training, using
two quarries, Brewelskloof (Worcester) and Smalblaar (Rawsonville). The limited program indicated that there was interest from
employees to further themselves. This allowed the program to be expanded further.
Voluntary placement assessments for the employees have been offered to Vredenburg, Overberg area, Robertson, Rawsonville and
Brewelskloof. The placement assessment indicated to the assessors what level of education the participants had already achieved. The
enthusiasm from the employees showed that they are interested in enriching themselves through further education.
Now that phase one of the placements has been completed, the classes will be arranged for the participants. Thanks to Joe Kalo and
Willmar Jeftha for all the hard work on the programme so far. Thanks to all the Foremen and Managers for their support and arranging the
logistics for the assessments. Most importantly, thanks to all the employees who are making this program a success through their
enthusiastic participation.
Apprenticeship Training
There is a national skills shortage of trained qualified artisans such as boilermakers, earth moving mechanics, welders, fitter & turners and other
trades. To limit Afrimat’s risk to a weak supply of skills, it was decided to create our own in-house apprentice training program. An Apprentice
Panel was established for the Western Cape with the mandate to achieve this goal. The members of the panel are Johan Bisschoff, Jacques de
Braal, Adriaan Lategan, Christo Schloms, Piet van Zyl and Johan Zietsman. Piet van Zyl acts as mentor to prospective earthmoving mechanics
and Johan Zietsman as mentor to prospective fitters, boilermakers and fitter & turners.
The Apprentice Panel has already enlisted the first group of
young employees for the program in accordance with very
demanding selection criteria. The employees who have
been awarded apprenticeships are Gideon Coetzee (fitter
& turner), Yazid Kariem (earth moving mechanic),
Emmanuel Nkosi (boilermaker) and Louis Niemand
(welder).
We wish all the participants best of luck with their
respective courses.
Gideon Coetzee
LADYSMITH OPEN DAY
On 23 July 2009 the Ladysmith branch
had the pleasure of hosting the local
Adante primary school at their block
plant. Twenty-five scholars ranging from
Grade 3 to 5 attended.
Branch Manager Len Orchison explained to the
children in Zulu how blocks, bricks and pavers
are made and showed them the different plants.
The children were very excited and impressed.
These are our future customers who will support
us in the future. They were treated to a party
afterwards.
Len expressed his thanks to Jenny and all staff
for their part in making it a great day for all.
Jenny Labuschagne, Jan Roelofse, Johan Venter,
Len Orchison and Magda Venter together with
the scholars of Adante school.
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Yazid Kariem
Emmanuel Nkosi
Louis Niemand
Edition 02 of 2009
1 September 2009
KLIP IN DIE BOS
THE SUN IS SHINING AGAIN
BLUE PLATINUM, LANSERIA
LANSERIA
AFRIMAT het ‘n aandeel verkry in ‘n klipgroef te
Lanseria, noord-wes van Johannesburg. Hierdeur het
ons ons afsetgebied in Johannesburg uitgebrei en is
dit nou vir ons moontlik om kompeterend te wees in
hierdie ontwikkelende gebied in Gauteng.
The first eight months of this year
have gone by quickly and I wonder
how the next couple of months will
be.
Charl Marais is bevorder tot Streeksbestuurder vir die
Gauteng streek en het vanaf Kaapstad verhuis om
hierdie nuwe uitdaging aan te pak.
July has been a difficult month for all. Our
customers have contended with poor
weather conditions and striking workers.
This has impacted negatively on our sales
volumes, with a substantial drop in volDavin Giles
umes at all our quarries and sand mines.
The sun is shining again and the strikes in the construction
sector a thing of the past. We need to renew our efforts in
August to make up the shortfall experienced this month.
We experienced difficulties on the interfacing side of Winbridge
which has put tremendous pressure on the administration staff
and debt collection. We have now seen a positive improvement
through a tremendous effort by all involved. The immanent
appointments of new debt collection staff will continue this trend
with an expected improvement on our debtors days that have
slipped.
Our first blast at the new Kliprug Quarry was a success. Well
done to Kobus Jooste and his team. Mobile crushing operations
are expected to commence in the near future which will place us
in a strong position to compete in the Cape Town market.
Blue Platinum se personeel: Voor: Anton Venter
Agter: Jabulani Magubane, Nicolene Swart, Charl Marais
We have seen some exciting projects going out to tender. Two of
these are on our doorstep in Worcester, namely the Worcester
Interchange at the Casino / Mountain Mill Shopping Centre and
a large Waste Water Treatment Works, also in Worcester.
A CULTURE OF SERVING
DR LAURIE KORSTEN
If I had to pick one key to success for any business, it
would be this: create a service culture. However,
what many companies fail to realize is that a service
culture is more than serving the customer. It's also
about serving each other.
Die groef en aanleg by Blue Platinum
I always made it clear to each employee in my companies: your
job is not to serve me. In fact, it's the opposite … my job is to
serve you. My job is to give you the tools you need to serve our
customers, but more importantly, I must create a climate where
we enjoy serving each other.
The key to serving each other is built around two core values:
mutual respect and working together.
Ken Blanchard, the best selling author of The One Minute
Manager said that every once in a while a small book comes
along that deals with a profound subject in a simple, elegant
way. A Peacock in the Land of Penguins is that book.
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KLIP IN DIE BOS
KLIP IN DIE BOS
fokus op suksesvolle mense
Pieter de Wet
Pieter de Wet is die Besturende Direkteur van
Lancaster Quarries.
Piet het skool gegaan in Pietermaritsburg, waarna hy sy loopbaan begin het as leerlingwerktuigkundige by die Natalse Paaiedepartement. Piet
het die kursus wat normaalweg drie jaar neem
om te voltooi binne 18 maande voltooi.
In 1975 is Pieter by Lancaster aangestel as
dieselwerktuigkundige. Hy onthou hoe hulle
daardie jare weeksdae vanaf ses tot ses en
Saterdae tot eenuur moes werk - alles sonder
addisionele oortydbetaling. Na een strawwe jaar
het Piet besluit om te bedank, maar voordat hy
vertrek het het Lancaster hom oortuig om sy
loopbaan by hulle voort te sit. Hy is toe opgelei
as skietwerker waarna hy as algemene bestuurder in Ulundi aangestel is.
Pieter de Wet
Na 21 jaar Ulundi is Piet bevorder tot die
posisie van bedryfsbestuurder by Vryheid en ‘n
jaar later tot bedryfsdirekteur. Tien jaar later is
Piet aangestel in sy huidige posisie (van die
afgelope vier jaar) as besturende direkteur vir
Lancaster Quarries. ‘n Loopbaan van 35 jaar
tot dusver waarin Piet sy persoonlike waardes
van harde werk, “lead by example” en respek
gevestig het en uitleef.
Piet sê dat dit vir hom belangrik is dat mens
nederig moet bly met jou voete op die grond.
Een mens moet ook nooit dink dat hy beter is
as ‘n ander nie.
Piet is ‘n familieman. Hy was ‘n kranige jukskeispeler. Hy hou van gholf. Piet se passie is
sy gyrocopter - ‘n klein vliegtuig wat anders as
vastevlerk vliegtuig gebruik maak van ‘n rotor
soos die van ‘n helikopter vir sy aerodinamika.
Die lugruim van Vryheid is al bekend met Piet
se rooi gyro.
Easter Initiative: AFRIMAT READYMIX (CAPE)
Afrimat Readymix Cape embarked on a new Easter venture this year. They donated 80 Easter eggs to the “Home of Hope
Foundation” for their Easter egg Hunt.
The Home of Hope Foundation assists abandoned and abused children from areas such as Brooklyn, Malmesbury, Dunoon,
Khayelitsha, Langa and Atlantis. They house 60 to 80 children on a daily basis.
The children truly enjoyed the Easter egg
Hunt. To protect their identity no pictures
could be placed.
The staff all got involved with tying ribbons on
the Easter eggs in order to make it extra
special for the children.
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KLIP IN DIE BOS
ONS GROET
ONTMOET PIETER DE WIT
Pieter is sedert Februarie 2008 die Groeprekenmeester van
Afrimat. Hy was voorheen vir 15 jaar werksaam by PriceWaterhouseCoopers in Worcester, waarvan hy die laaste drie jaar ‘n
senior bestuurder was.
Pieter werk vanuit die Tygervallei kantoor. As Groepsrekenmeester
behels sy taak die konsolidasie van AFRIMAT groep se finansiële state
en die opstel en voorbereiding van AFRIMAT se jaar- en halfjaarverslag.
Hy behartig die rekeninge van AFRIMAT Ltd (die houer-maatskappy) en
die inkomstebelastingsake van die
maatskappye in die groep.
Pieter het sy B.Compt (Hons) graad aan
UNISA verwerf en is ‘n gekwalifiseerde
geoktrooieerde rekenmeester (altesaam 'n
7-jaar kwalifikasie). Hy het ‘n nagraadse
diploma in belasting en is tans besig met
die Instituut vir Geoktroieerde Maatskappysekretarisse se raadseksamens.
Ons het die afgelope twee maande van Theunis Jordaan en Monty
Kaplan afskeid geneem. Hierdie twee grotes van AFRIMAT het
afgetree. Monty het op AFRIMAT se Raad gedien sedert die
stigting van die maatskappy in 2006. Theunis was ’n Direkteur
van Prima en Boublok.
VRYHEID READYMIX
E.J.P. CONTRACT
COMPLETED
Pieter is getroud met Surina en het drie
seuns: Stephan (7), Petrie (5) en Marnus (1).
KEEROMBERG BERGFIETSWEDREN
BERGFIETSWEDREN
The readymix concrete department
under the leadership of Pieter
Lourens and Klemens Stols has
completed a major RMC project
supplying ready mix from Sandspruit towards Utrecht ending at the
Umfolozi substation.
We are thankful to everybody that
was involved, especially the drivers
who did a marvelous job in mostly
off-road terrain. The contractor
erected transmission pylons that
are based on concrete foundations.
The foundations were poured over
a distance of approximately 100
km, with a pylon every 300 metres,
amounting to about 330 of these
foundations.
The project was completed on
17 July 2009.
Eben Swanepoel
AFRIMAT was een van die trotse borge van die
Keeromberg bergfietswedren wat op Saterdag
23 Mei 2009 plaasgevind het. Daar was drie roetes:
‘n 15km (vir beginners), ‘n 30km en 50km deur die
berge by De Wet.
Eben Swanepoel van die bande afdeling in Worcester het in ‘n uitstekende tyd van 2:20
klaar gemaak teenoor ‘n wentyd van 2:05 vir die 50 km roete.
PETER CORBIN ‘N KLEINSEUN RYKER
Peter Corbin en sy vrou Lynette het op 1 September ’n kleinseun ryker geword.
Hul dogter Nicole Thompson het in Engeland geboorte gegee aan Harry Peter
Geoffrey Thompson.
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KLIP IN DIE BOS
PROMOTION
"VOSSIE" VORSTER PROMOTED
PROMOTED
Congratulations to M.J. Vorster, affectionately known as "Vossie", for
his appointment as Quarry Manager at the Vryheid Branch.
Vossie was born in 1963 in Greytown, Natal. He matriculated at Gert
Maritz High School, Pietermaritzburg. After completing his military
service, Vossie enrolled at Durnacol Training Centre as an apprentice
millwright, majoring in electricity. After completing his apprenticeship
in 1987 Vossie joined Iscor, working at Durnacol and Hlobane where
his duties included above others Relief Foreman and Planning.
Vossie joined Lancaster Quarries in 1997 as
Group Electrician. In 2003 he took on the
responsibility for the total maintenance of the
crushers in the group.
Vossie is a keen fisherman and an accomplished "Jukskei"-player, having achieved
regional colours seven times and representing
Natal five times.
IN MEMORIAM
HERMIAS CORNELIUS (NEELS) VAN ZYL
Chris Maart
It is with great sadness that we received
notice of the death of Neels Van Zyl.
Congratulations to Chris Maart on his promotion as the Sales
Manager for Afrimat Readymix Cape (Pty) Ltd. Chris together with
his team of four Sales Representatives will be servicing the
Readymix Division in the Western Cape.
He passed away due to a heart attack on
Tuesday morning, 7 July 2009 on site at the
Mobile Readymix Plant in Dealesville near
Bloemfontein.
Chris was employed as Sales Representative in 2001. He was
then promoted as Regional Operations Manager and later as Key
Accounts Manager, from which he received his latest promotion to
the position of Sales Manager. Chris has truly shown his
competence, loyalty and dedication towards Afrimat Readymix
Cape (Pty) Ltd.
Neels was the Plant Supervisor. He joined
AFRIMAT Readymix Cape in October 2008.
He will be remembered for his contribution in the establishment of
the Dealesville plant and the dynamic start of operations under his
leadership there. He was an inspirational leader and his presence
will be greatly missed.
We look forward to the future endeavors of the sales division at
Afrimat Readymix Cape (Pty) Ltd.
Our deepest sympathy goes out to his family and friends.
ZEROZERO-X
Zero-X is die term wat gebruik word vir die aantal aaneenlopende
kalenderdae gewerk sonder ‘n aanmeldbare besering.
Die sweiswerkwinkel in Worcester het ZERO-X in werking gestel om
hul veiligheidsrekord te verbeter en om die vyf stappe tot veiligheid as
een van die belangrikste gereedskapstukke te gebruik. Die
werknemers neem ook deel aan veiligheidspraatjies en -vergaderings. Elke werknemer van die sweiswerkwinkel het ook eienaarskap
van sy eie veiligheid aanvaar.
Aangesien die sweiswerkwinkel se “DIFR” te hoog was het hulle vir
hulself ZERO-X doelwitte gestel. Veiligheidsverteenwoordiger Deon
Coetzee is opgewonde oor die eerste doelwit van 60 dae sonder ‘n
besering wat reeds bereik is. Hy het vertroue in elke werknemer van
die sweiswerkwinkel om as ‘n span saam te werk.
Deon dank elke werker van die Sweiswerkwinkel vir hul insette om
die werkplek ‘n veiliger omgewing te maak en aan bestuur vir hul
leiding en ondersteuning.
Veiligheidsverteenwoordiger Deon Coetzee (middel) by voormanne
Pieter Swanepoel (links) en Johan Zietsman (regs)
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KLIP IN DIE BOS
AFRIMAT READYMIX (CAPE)
The Dealesville Plant was erected in April 2009. It has successfully passed and maintained all the safety, health and
environmental requirements of Eskom.
The following employees and subcontractors were
designated to this project:.
• Elton Frans - Plant Supervisor
• Bonginkosi Stafa - Loader Operator
• Koos Mbalola - Plant Assistant
• Nkosinathi Komisane - Mixer Truck Operator
• Karel Koert - Mixer Truck Operator
• Macford Mvelashe - Lorry Owner Driver (LOD)
• Sarel Dyers - Lorry Owner Driver (LOD)
The team kicked off with meaning and produced
3831m3 of concrete at the Dealesville Plant during
the first two months of their operation.
Management expressed their thanks to the
Dealesville team for their hard work, patience and
dedication to making this Site so productive and
successful.
AFRIMAT SUPPORTS
Vryheid Athletic Club had their annual Easter Run on 11 April 2009.
AFRIMAT hosted one of the eighteen water points, ensuring a presence of
the brand in the community and testing our service focus by competing
with seventeen other companies for the title of “BEST WATER POINT
SPIRIT”. AFRIMAT came second in this competition and aims to take this
title next year.
Good service, high spirit and great team work, that is the name of the
game whether for pleasure or for business.
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KLIP IN DIE BOS
HYLTON’S TEAM
PUMA DOES IT AGAIN
WêRELDSPELE 2009
(TAIWAN)
Anton Gerber, Voorman van Afrimat Aggregates in Kaapstad is die afrigter van die dames “indoor” toutrekspan wat
vanjaar vir Suid-Afrika verteenwoordig het by die wêreldspele te Kaohsiung, Taiwan.
‘n Totaal van 158 lande was
by die wêreldspele verteenwoordig. Suid-Afrika het algeheel sesde geeïndig. “Team
South Africa” soos die groep
bekend gestaan het, het een
silwer- en twee brons medaljes huis toe gebring.
Volgende jaar word die wêreldkampioenskappe vir “outdoor” toutrek in September in
Pretoria aangebied. Anton
was afrigter van die nasionale
span wat verlede jaar in
Swede deelgeneem het. Alle
sterkte vir Anton en sy span
vir volgende jaar se uitdaging
om goud huistoe te bring.
I recently attended the National yachting Championships held off
Durban from the 10th – 12th July. The championships is a highly
competitive event involving all the top racing yachts in South
Africa. The total entry was 67 yachts broken up into four divisions
according to size. Our yacht, “Puma Unleashed”, sailed in the
highly competitive division one.
Anton Gerber
After four days of racing we were crowned South African
champions.
Tips on Environmental Awareness
1. NO-GO AREAS:
2. LITTERING:
3. FIRES:
4. TOILETS:
5. WATER:
After two years of campaigning we have finally become the South
African yachting champions. This qualifies us to receive South
African Colours.
Not to be walked through or travelled
through with machinery.
No littering, use the dustbins as
supplied.
No open or un-authorised “braai” fires.
Use the toilet facilities on site.
Water to be used wisely: Repair leaking
pipes and taps. Close running taps.
Our yacht is a 43 foot racing yacht with a sparse interior (the
toilet door has even been taken off), the hull is epoxy carbon and
the keel is manufactured using high tensile steel with a lead bulb
at the bottom. The mast and boom is vacuum molded using
carbon. The bulk of the sails which vary in size according to wind
strength are manufactured using laminated carbon and kevlar
strands. The yacht complete with inventory weighs about 6 tons
and we sail with a crew of 13.
Conserve, Protect & Respect our Environment!
Hylton Hale
Teamwork at Ladysmith
WEL GEDAAN
The teamwork at Ladysmith under the leadership of Len
Orchison has done a splendid job and managed to hold the
record for the most blocks sold during June 2009. A total of
460 434 blocks were sold. This is equivalent to the
requirements for 460 RDP houses in one month.
Monty Coleman het onlangs
die wyd erkende SAMTRAC
kursus in veiligheidgesondheid- en omgewingsbestuur voltooi met ‘n slaagsyfer van 88%. Wel gedaan
Monty!
Len expressed a special thanks to his staff and workers,
especially to Jenny and Magda for “going the extra mile”. Len
humbly expressed his gratitude and praises to our Lord above
whom gave us the strength, confidence and love.
Congratulations with the high sales and production.
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KLIP IN DIE BOS
Health and Safety
MY SAFETY - my responsibility
MY VEILIGHEID - my verantwoordelikheid
TYPE OF INJURY: March - June 2009
Injuries to the hands, fingers, wrist, arms (20%)
Injuries to the back (20%)
Injuries to the head, neck & shoulders (0 %)
Injuries to the eyes (15%)
Injuries to the legs, feet & ankles (35 %)
Injuries to the Trunk & Hip (10%)
Injuries to the Face & Ears = (0 %)
Internal injuries = (0 %)
CAUSES OF INJURIES
Lacerations, bruising and burns, caused by using the wrong tools or
the correct tools used incorrectly.
Unsafe lifting of heavy objects, or slipping and falling.
Objects hitting against the head, concussion, straining.
Solid/liquid material in eyes.
Jumping off structures, missing steps, objects falling on the feet,
resulting in fractures, torn ligaments or strained muscles.
Injuries caused by tripping and fall incidents.
WINNER OF SAFETY COMPETITION
COMPETITION
ODENDAALS RUS NIE
Congratulations to Marna Strydom (Worcester) who won the safety
competition in the March edition.
Gerhard Odendaal se dogter Sune
het weer die Boland verteenwoordig
in die SA Biathle kampioenskappe in
Oos-Londen. As 12-jarige het sy die
eerste plek in die 0/14 ouderdomsgroep verower. Sy is in die SA-span
opgeneem en as die Nasionale
victrix ludorum aangewys.
VORSTER KINDERS PRESTEER
PRESTEER
Jaco en Florinda Vorster, onderskeidelik 16 en 12 jaar oud,
kinders van Vossie (Vryheid), het in Desember 2008 tydens die
SA Junior Jukskei Kampioenskappe, hulle Oos-streekskleure
verwerf.
Monty Coleman hands Marna her prize.
Jaco het vir die derde keer sy Nasionale kleure verwerf en in Mei 2009
saam met die SA-span op ‘n Nasionale toer deur die land getoer.
UYS HENGELAARS
Deon Uys en sy vrou Marie is die eerste egpaar uit die Boland wat
saam WP-kleure verwerf het vir varswaterhengel.
Hulle is onderskeidelik
in WP se A-spanne vir
mans en vroue opgeneem en neem vroeg
volgende jaar aan die
Nasionale kampioenskappe deel. Die mans
gaan na Port-Elizabeth
en die vroue na
Bloemhofdam.
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CUSTOMER SATISFACTION
The Service Management faculty at the Harvard Business School suggests that the strength of the
customer relationship may be contingent upon four elements describing employee performance:
capability, satisfaction, loyalty, and productivity.
These four elements are thought to directly influence customer satisfaction (and ultimately loyalty) in the following manner:
1. Capability:
Capability Capable employees can deliver high-value service to customers. This implies that employees have the training,
tools, procedures, and rules to deliver good service.
2. Satisfaction:
Satisfaction Satisfied employees are more likely to treat customers better than are their dissatisfied counterparts.
3. Loyalty:
Loyalty Loyal employees are more willing to suppress short-term demands for the long-term benefit of the organization. As
such, they may themselves place a priority on good customer service. Loyal employees also stay with their organizations
longer, reducing the cost of turnover and its negative effect on service quality.
4. Productivity:
Productivity Productive employees have the potential to raise the value of a firm's offerings to its customers. Greater
productivity can lower costs of operations, which can mean lower prices for customers.
The combination of these four factors makes intuitive sense. In addition to the traditionally emphasized elements of employee
satisfaction and loyalty, this perspective adds the dimensions of capability and productivity. The theory, yet to be proven, emphasizes
that employee loyalty is not a singular, direct link to customer loyalty.
Source :
Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy and Henri Wallard, Loyalty Myths: Hyped Strategies That Will Put You Out of
Businessand Proven Tactics That Really Work.
ABLED PEOPLE WITH A DISABLILTY
My name is Anton Venter and I am the Area Sales Manager for
AFRIMAT in Gauteng. I started working for AFRIMAT in June 2009
and would like to share with you some of my life experiences.
I am a disabled person who lost my left leg at the age of two while playing on
the railway line in Empangeni in Kwa-Zulu Natal. I learned from a very young
age to set goals for myself to show everyone that I was just as able as a
person with two normal legs. I rode BMX competitions and even came
second once and winning my first ever trophy. At the very young age of ten I
came into contact with the game of golf and there my love for the sport
started. By the age of nineteen I was playing from a 4- handicap.
At age twenty I got married to Adri and we have two daughters, Antoinette
now age 18 and Andria now age 15.
I’m always setting goals for myself as a disabled person. I made peace with
my disability at a young age and never stood one inch back from an able
Anton Venter
person. I have succeeded in winning a silver medal in badminton for Western Gauteng and also a gold medal for action cricket for Western Gauteng.
In 2005 I became actively involved in the SADGA (South African Disabled Golf Association) and also played my first open which was
held at Graceland in Secunda. I came second in the B division which was a huge achievement for me seeing that it was my first
Disabled open. It was such an eye opener for people with no disability to attend these competitions to experience the humbleness
and camaraderie between the participants from all over the world. I have played in the SA open every year thus far.
I’m actively involved in sponsor days and regional days that are held in aid for disabled persons to create more awareness for
people with disabilities. At these invitational sponsor days we try to be role models to assist and make aware what can be achieved
even though we have a disability. I have been selected to represent Gauteng at a provincial level to compete against the Cape
Province in the latter part of the year in a tournament which will be hosted in the Cape. Disabled Golf is now incorporated into the
Paralympics for 2016. My goal now is to practice and to qualify for the Paralympics 2016.
Being disabled taught me discipline, perseverance, commitment, goal setting, and humbleness. In my contact with other disabled
people I always try and motivate and encourage to never give up, making piece with your disability and always giving it your all.
Andy Scott of Nedbank mentioned some beautiful words at Erinvale in Somerset West in 2008, that “WE ARE NOT DISABLED
PEOPLE, WE ARE ABLED PEOPLE WITH A DISABLILTY”
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Edition 02 of 2009
1 September 2009
KLIP IN DIE BOS
OPERATEURSOPERATEURSOPLEIDING
Om te verseker dat ons Operateurs
bekwaam bly en aan die wetlike
vereistes voldoen, word hulle twee
jaarliks opgelei in besuurdersvaardighede en in die veiligheidsaspekte verbonde aan die gebruik
van masjiene by die werksplek.
Sodoende kan ons ons bates
optimum gebruik en kan ernstige
ongelukke voorkom word.
Die opleiding is deur Breërivier
Training Development, ’n geakrediteerde opleidingsinstansie
aangebied.
Jakobus Koert
Operateurs Wellington Mkholiso, Simon Willemse, Walter Snyders Kenneth Polopolo, Dawie
Booysen en Samuel Evertson met hul opleidingsertifikate.
IN MEMORIAM
ARGUS FIETSRYERS
MANDLA HUGHES
Na publikasie van die prestasie van
verskeie manne van AFRIMAT wat
deelgeneem het aan fietstoere, het
KLIP IN DIE BOS verneem dat daar
nog drie manne die Argus toernooi
voltooi het.
Mandla passed away suddenly on
19 July 2009 after a short illness.
He started employment as a
temporary worker at Lancaster
Quarries on 29 April 2008, helping
with the move to our
new premises.
Mandla showed potential and was
later offered a permanent position
as Receiving Clerk at the central
stores in Vryheid. He will be
remembered as a competent, loyal
and hard worker.
Hulle is (naam/tyd voltooi):
• Johan Burger
– 5:15
• Len Douglas
– 6:20
• Adriaan Lategan – 3:53
Adriaan Lategan
Our deepest sympathy goes out to
his family & friends.
IN MEMORIAM
IN MEMORIAM
JAPIE PEENS
ALBERT NUNU
1313-0505-1963 - 2828-0505-2009
1-0808-1952 - 2020-0707-2009
Ons het met skok en leedwyse
kennis geneem dat Japie
Peens op 28 Mei 2009 na ‘n
kort siekbed oorlede is.
It is with regret that we received
notice of the passing of our
colleague Albert Nunu on his sick
bed. Albert was employed as a
Bell Dumper Driver since 23
January 2001 at the Brewelskloof
Quarry (Worcester).
Hy was 46 jaar oud.
Ons harte gaan uit na sy vrou
Marietha en hul twee dogters.
Our sincere condolences goes out
to his family and friends.
Japie was die Groefbestuurder
by Vryheid.
11
Edition 02 of 2009
1 September 2009
KLIP IN DIE BOS
WAZEEM VAN WYK
PLAY OUR WORD-GAME
Baie geluk aan Fayzil en Radiyah
van Wyk met die geboorte van
julle seun Wazir op 13 November
2008.
Find the mystery word. Simply answer the 8 questions by
filling your answers in the blank spaces of the word puzzle.
You will then find the mystery word in the encircled cells.
Mag hy julle groot vreugde
verskaf.
Five winners will be drawn and will
win an AFRIMAT-beanie.
Fayzil werk in Worcester.
Write your name, surname, site, and
answer on a piece of paper and
forward to KLIP IN DIE BOS:
0866 070 777
Fax:
E-mail: [email protected]
MELISSA SMITH
Baie geluk André en Cindy Smith
met die geboorte van julle dogter
Melissa en sussie vir Nathan op
23 Julie.
Mag julle wonderlike “onthou”
oomblikke met haar deel.
Andre werk ook in Worcester.
CLUES:
1 - The Branch Manager of Ladysmith (Precast): Len _____ .
2 - Our new quarry in Lantseria: ______ Platinum.
3 - He retired along with Monty Kaplan: ______ Jordaan.
4 - He is "Abled with a disability": _____ Venter.
5 - Vryheid Quarry's new Manager: "Vossie" ______.
6 - Sales Manager for Afrimat Readymix Cape: Chris _____.
7 - Our introduced successful person: _____ de Wet.
8 - The precast plant in Scottburgh: Park _____.
WILLIE BRITS ‘N SEUN RYKER
Baie geluk aan Willie Brits en sy vrou Jané met die geboorte van
jul seun op 1 Augustus 2009.
Mag julle gesin geseën wees en mag julle wonderlike tye saam
met Anthony Owen beleef.
You will find the answers in this edition of KLIP IN DIE BOS.
Willie werk in Vryheid waar hy verbonde is aan die Quarries werkswinkel.
OUR PREVIOUS WORD GAME
The answer to our word game in the March Edition was
“INTEGRITY”. Thank you for everyone who participated.
Unfortunately only five winners could be drawn.
Jenna Gavin - B. Acc.
Acc
The lucky winners are:
●
●
●
●
●
Congratulations to Jenna
Gavin, the Assistant Management Accountant at
Lancaster Precast, who
graduated at the College
of Economics and Management Sciences.
MP Simelane
VHD W/S
Ralph Summerfield VHD P/C
Romano Swartz
Denver W/S
Rebecca Montoeli
QQ
Esther Kirchner
QQ
Congratulations, your Afrimat caps
will be delivered soon!
KLIP IN DIE BOS
Jenna received the
degree of Bachelors in
Accounting Science.
invites contributions from our readers.
Forward articles and photo’s
by e-mail to [email protected]
or by fax to 0866 070 777
12