April - June - Auto Body Association

ADDRESS SERVICE REQUESTED
NDABA, 1507 19th St. NW, Turtle Lake, ND 58575-9492
PRSRT STD
U.S. POSTAGE
PAID
BISMARCK, ND
PERMIT NO. 222
APRIL-JUNE 2011
VOL. 26 NO. 2
INSIDE:
CONVENTION HIGHLIGHTS
VISIT OUR WEBSITE: www.ndautobody.com
NEWS REPORT
Send all News Report articles to home
address listed below:
Clyde Nelson
1507 19th St. NW
Turtle Lake, ND 58575-9492
701-448-2568
Cell 701-460-0954
Fax 701-448-2568
Email [email protected]
Publisher......................... Larry Berget
Co-Editors..... Bonnie & Clyde Nelson
2010-2011 Officers
President..........................Ed Barnhardt
Washburn, 462-3374
1st Vice President...................Tom Ose
Lisbon, 683-4462
2nd Vice President......Kent Meidinger
Edgeley, 493-2301
Treasurer..........................Verla Rostad
Minot, 852-2392
Secretary............................... Lana Ose
683-4462
Past Presidents.............. Paul Mohagen
Grafton, 352-3180
Jeff Pfau
New Rockford, 947-5511
Exec. Director.....Clarence Meidinger
Edgeley, 493-2301, 493-2788 (h)
Board of Directors
District 1....................... Robert Zantow
Forman, 724-6368
District 2.......................Chuck German
Ludden, 783-4395
District 3...................... Bryant Retzlaff
Bismarck, 663-7484
District 4......................Jerome Hohertz
Cooperstown, 797-3418
District 5.................................Jeff Pfau
New Rockford, 947-5511
District 6...............................................
District 7.......................... Ron Knutson
Devils Lake, 662-3324
District 8...................... Bryce Hancock
Medicine Lake, MT, 406-789-2321
District 9.................... Scott Heintzman
Fargo, 293-1266
District 10............................ Miles Doll
Bismarck, 258-9571
District 11.............................................
District 12.............................................
2012 Convention
Chairperson.....................Ed Barnhardt
462-3374
Published quarterly for the North Dakota
Auto Body Association.
Copyright 2011 by the North Dakota
Auto Body Association. All rights reserved.
Materials may not be reproduced without
written permission of Clyde Nelson, North
Dakota Auto Body Association, 1507 19th
St. NW, Turtle Lake, ND 58575-9492.
APRIL-JUNE 2011
Contents
VOL. 26, NO. 2
President’s Letter................................................................................................ 3
New Website Address......................................................................................... 3
NDABA Code of Ethics...................................................................................... 3
Please Complete This Survey!............................................................................ 3
NDABA 25th Annual Convention & Trade Show Highlights:
Meeting Minutes - March 3, 2011 - Seven Seas, Mandan............................. 4
Next Meeting Information............................................................................. 4
Thank You, Vendors!...................................................................................... 5
Recognition.................................................................................................... 8
NDABA Hall of Fame................................................................................... 9
Technician of the Year.................................................................................... 9
Friday Night Banquet................................................................................... 13
Miracle System Demo.................................................................................. 19
Join Now Application........................................................................................... 17
Advertisers
Gateway Chevrolet.................................................................. Inside Front Cover
Sturdevant’s Refinish Supply Center.................................................................. 2
Luther Family Ford............................................................................................. 2
Valley Imports..................................................................................................... 6
Kupper Chevrolet................................................................................................ 7
Fargo-Moorhead Auto Dealers.................................................................... 10-11
Rydell Auto Center............................................................................................ 12
Hedahls Auto Parts............................................................................................ 14
Dakotaland Autoglass, Inc................................................................................ 15
Corwin Wholesale Parts.................................................................................... 15
Luther Parts Express......................................................................................... 16
FOR SALE - Hofmann 460 Geoliner............................................................... 18
Free For Members NDABA Classified Ads...................................................... 18
Minot Chrysler & Toyota Center...................................................................... 18
Dakota Bumper and Body Supply.................................................................... 20
St. Paul-Mpls. Wholesale Parts Association/dentsmart...........Inside Back Cover
Ryan GMC/Buick/Cadillac................................................................ Back Cover
Thank You!!!!
Issue
February-March
Issues for NDABA News Report
Copy Deadline
Mar. 1
(Note: Dates for the pre-convention issue may vary.)
May-June
August-September
November-December
June 1
Sept. 1
Dec. 1
Printing Date
Mar. 15
June 15
Sept. 15
Dec. 15
CLASSIFIED ADS: Classified ads are divided into two categories - member and nonmember.
Each member is allowed 5 lines, 25 characters per line, plus name & phone number. If you’d
like to put your address in, please include that within the 5 line, 25 character portion. FREE to
members only. For nonmembers the charge is 50 cents a word, including the words, “For Sale”
and name, address and phone number. Initials and numbers count as words. All ad copy must
be received by the 15th of the month prior to publication. See ad elsewhere in this magazine.
POSTMASTER: Send Form 3579 to Clyde Nelson, NDABA, 1507 19th St. NW, Turtle Lake,
ND 58575-9492. Send front cover with address only.
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2601 S. Shirley Ave.
605.362.6950
1.800.582.5235
Eagle Butte
Jackson
an LKQ Company
3215 Main Ave.
701.232.4715
1.888.831.7145
925 Elk Vale Rd.
605.342.8839
1.866.544.3403
PRESIDENT’S LETTER
As I sit down to write this article for the magazine, I am
thinking about how nice our convention was back in March.
It is sure nice to get our members and venders together once
a year for a convention. Miles and crew did a wonderful
job with the convention. If you see him, make sure you
thank him because it takes a lot of time to coordinate the
convention. If you run into the vendors who attended our
convention, please thank them. Without those venders, we
could not do this. If there are any other venders out there
that would like to be part of our convention, please let me
or a board member know.
The next convention will be held March 22 and 23, 2012
in Minot, ND, at the Holiday Inn. I am currently looking
Code of
Ethics
Please complete
this survey!
1. To promote good will between
the motorist and members of
the Association.
2. To have a sense of personal obligation to
each individual customer.
3. To perform high quality repairs at a fair
and just price.
4. To employ the most skilled mechanics
obtainable.
5. To use only proven merchandise of high
quality sold by reputable firms.
6. To itemize all parts and adjustments in the
price charges for services rendered.
7. To retain all replaced parts for the
customer’s inspection.
8. To uphold the high standards of our
profession, always seeking to correct
any and all abuses within the automotive
service industry.
9. To uphold the integrity of all members of
the North Dakota Auto Body Association.
Support our
advertisers.
Without them
we will not have
a magazine.
for some people to help me put on this
convention from the Minot area. I also
would like some ideas on what kind
of speakers or technical seminars we
would like to have at this convention,
and what kind of activities we could
have for the ladies.
The 2013 convention will be held in Grand Forks. We
are still looking for somebody to chair this convention.
Please get a hold of me if you are willing to help with this
convention. In closing, I hope everyone has a fun and safe
summer. See you this fall.
Ed Barnhardt, President
The North Dakota Auto Body Association would like
to do a survey of labor rates in North Dakota. We are
doing this survey so we can list them in our News Report
Magazine twice a year. They will be listed by district so
if there is any question of prevailing labor rates in your
area you will have a little information for your area. We
will list all that we receive and would like everyone to fill
one out. We would like the shop’s name so we can put it
in their district of North Dakota.
What is your shop rates for:
(1) Labor_ ___________________________________
(2) Paint_____________________________________
(3) Frame____________________________________
(4) Mechanical________________________________
(5) Paint & Materials_ _________________________
Shop Name (optional)___________________________
Area of ND___________________________________
Please return your survey to the News Report editor:
Clyde Nelson, 1507 19th St. NW, Turtle Lake, ND 58575-9492.
NDABA has a new
Web Site address!
Check it out at
www.ndautobody.com
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NDABA 25TH ANNUAL CONVENTION
& TRADE SHOW HIGHLIGHTS
Meeting Minutes
March 3, 2011 – Seven Seas, Mandan
The NDABA meeting was held on
March 3, 2011 at the Seven Seas in
Mandan. Members attending were
Bonnie and Clyde Nelson from Turtle
Lake, Jeff and MarJean Pfau from Pfau
Brothers Auto Body, Jim Jacobson
from NDSCS, Scott Heintzman from
Progressive Auto Refinishing, Duane
Geir from Fargo’s Finest Auto Body,
Bryce Hancock from Hancock Body
Shop, Ed Barnhardt from Washburn
Auto Body, Bob and Bill Shadwell from
Campbell County Collision, Herried,
SD, Duane Vetter from Duane’s Body
Shop, Don Ressler from Mandan
Collision Center, Verla and Jim Rostad
from Minot’s Finest, Robert Zantow
from A-Z Body Shop, Rob Isakson
from Steele Auto Body, Miles Doll
from Brendel’s Collision, Stan Freeman
from Freeman Oil and Body Shop, Kent
Meidinger from Edgeley Auto Collision
Center, and Tom and Lana Ose from
Lisbon Body Shop. Clarence Meidinger
from Edgeley arrived late.
The secretary’s report and treasure’s
report were read and approved. All
shops in attendance reported lots of
work this winter.
Clyde Nelson reported on the
magazine. We have lost several
advertisers this past year, mainly
because of lack of content in the
magazine. Clyde will work on it one
more year and if it doesn’t improve he
will retire. Get the articles to him with
the source and he will get permission
to print. Bob Shadwell is going to have
his office girl look through magazines
and find some articles in her spare time.
Human interest stories are also most
welcome.
Discussion was held on compensation
for the secretary and treasure positions.
Miles Doll made a motion to put the
positions on the payroll at $1000 per
position per year. He amended this
motion to include back pay for the past
year of 2010. It was seconded by Duane
Geir. Motion carried. Jeff Pfau made the
motion that the pay period would be the
calendar year as the organization runs.
Second by Scott Heintzman. Motion
passed.
2012 convention will be in Minot.
Dates and motel info will be e-mailed
as soon as they as set in stone.
The new web site is up and running.
The web designer is doing a great job
but if anyone has any ideas, please let
Clyde Nelson or Ed Barnhardt know.
If shops who have a web site want to
link to the NDABA site, it is possible.
Again, contact these men.
There will be a conference call set
up for our next meeting to wrap up the
convention on April 16, 2011 at 10 AM.
Verla Rostad will assist in setting it up.
Thank you Verla.
It was decided to renew the CD that
is coming due in April and to leave it
in Steele for now.
Discussion was held on ways to
get more men to come to the board
meetings. Ed led a discussion on
comparing the estimating systems at
our February meeting. Any ideas for
topics are welcome. Also discussed the
possibility of moving the meeting place
to other cities.
Miles Doll made a motion to do a
survey of prevailing rates and will hand
sheets out at the banquet and also have
sheets available at the booth. Second
by Scott Heintzman. Motion carried.
The audit committee of Bryce
Hancock and Kent Meidinger will
examine the treasures book and the
magazines bookwork.
Discussion was held on what to do
with the old copy machine that Tom
Ose has stored for the past year. Jim
Rostad thought that it was obsolete and
Tom should do with it what he wants. If
anyone wants this copy machine, please
contact Tom.
Robert Isakson brought to the
attention of the members that maybe
the association should sponsor the
winners of the college and high school
competition in collision and refinishing
to help with expenses at the National
Convention in June. Duane Geir made
a motion to give $300 to the college
winner and $250 to the high school
winner. Second by Stan Freeman.
The recipients will have to go to the
competition to receive the money,
Motion carried.
Bryce Hancock moved to adjourn the
meeting. Second by Tom Ose
Awards were handed out at the
banquet. Congratulations to each and
everyone of the recipients.
Lana Ose, secretary
NEXT MEETING
ASSOCIATION BOARD MEETING
Saturday,
Sept. 24, 2011
11:00 am
Carrington
NDABA 25TH ANNUAL CONVENTION
& TRADE SHOW HIGHLIGHTS
THANK YOU, VENDORS!
I would like to thank all the vendors who participated in this year’s Convention & Trade Show.
Without your support we couldn’t do it.
For those who couldn’t make it this year, it was a fun and knowledgeable time. It’s a good
time to meet the vendors that you deal with and put a face to them and possibly find some other
sources to different things also. It’s also a good time to meet other shop owners around the state
and exchange ideas with them.
Thanks to PAMS AUTO for sponsoring the Thursday Tech Night meal.
Thank you to MINOT CHRYSLER TOYOTA SCION CENTER for sponsoring Friday
morning breakfast.
Thank you to all the vendors who donated prizes throughout the weekend.
Thank you for all the other miscellaneous donations for Tech Night & Friday Night Banquet
from vendors that were present and from Corwin Chrysler Fargo and DSI Fargo
who were unable to attend the conference.
Miles Doll, Chairman
Brad Zander, Co Chairman
Bryant Retelaff, Co Chairman
Ryan Fode, Co Chairman
NOT PICTURED:
St. Paul-Mpls.
Wholesalers
A-1 Radiator
StraIght & Square
Stan Puklich Chevrolet
Rydells Chevrolet
Fargo Bumper
Luther Family Ford & GMC
Hedahls Parts Plus
Dupont
Sturdevants
Mitchell International
Dakotaland Auto Glass
PPG Industries
Praxair
Pam’s Auto
Gateway Chevrolet
BC Marketing
Valley Imports
Rubber Seal
APS
CCC Information
PRO SPOT
Kupper Chevrolet
3-M Automotive
Mills Parts Center
Chassis Liner/ Chief
Automotive
Radiator & A/C
Warehouse
Dakota Bumper Supply /
Akzo Noble Coating Inc.
Minot Chrysler Toyota
Scion Center
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NEWS REPORT
ND AUTO BODY ASSOCIATION
THE
BEST PLACE
FOR YOUR
ADVERTISING
Call for Rates: 701-448-2568
Tony Hirchert
PARTS SPECIALIST
Duane Dube
PARTS SPECIALIST
Tyler Braaten
PARTS SPECIALIST
THIS IS AN
1/8TH OF A
PAGE
AD SPACE…
(2 1/4” x 3 3/4”)
This space would
ONLY cost you
$75 for a one-time and
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(It’s even less expensive
if you prepay.)
Sign up now for our
Fall 2011 issue.
Jason Hendrickson
PARTS SPECIALIST
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NDABA 25TH ANNUAL CONVENTION
& TRADE SHOW HIGHLIGHTS
Recognition
Michael Little, student at BSC,
received a $500 scholarship.
Two students at NDSCS were equally
deserving of a scholarship so it was
divided this year. McKenzie Meidinger
and Dane Kainz received $250 each.
Stan Puklich introduced Brian Ova as
the autobody tech of the year.
Ed Barnhardt announced that Tom
Ose was inducted into the NDABA Hall
of Fame.
Those receiving 5 year recognition
were: Luther Collision Center, Northwest
Auto Body, City Side Collision Center,
and A to Z Auto Body.
Those receiving 20 year recognition
were: Hancock Body Shop, Lars’ Body
Shop, Chuck’s Body Shop, Unique
Auto Body and Sales, Nybakken Body
Shop, Stan Puklich Chevrolet, Gateway
Chevrolet, Fargo’s Finest, Corwin
Collision Center, Bob’s Collision
Service and Sales, and Zander Body
Shop.
Miles Doll was also given recognition
for being the 2011 convention chairman.
Michael Little
Scholarship Winner
McKenzie Meidinger
Scholarship Winner
Miles Doll, left, 2011
Convention Chairman
Fargo’s Finest Auto Body
20 year membership award
Gateway Chevrolet
20 year membership award
Nybakken Body Shop
20 year membership award
Zander Body Shop
20 year membership award
Minot
Chrysler
Breakfast
Stan Puklich Chevrolet
20 year membership award
NDABA 25TH ANNUAL CONVENTION
& TRADE SHOW HIGHLIGHTS
North Dakota Auto Body
Hall of Fame: Tom Ose
The 2011 recipient of membership
into the ND Autobody Hall of Fame
is a charter member of the association
and has contributed all these years to
the organization. He has been a board
member the majority of those years
and is now serving as vice president. A
young boy’s interest in cars has turned
into 45 years of successful business in
the auto body industry. Tom Ose, owner
of the Lisbon Body Shop, has been
selected to receive this honor.
Tom’s home town is Brinsmade,
North Dakota. He is a graduate of Leeds
High School and a 1966 graduate of
the NDSCS in auto body repair. After
graduating he moved to Lisbon to
work at the Lisbon Body Shop owned
by Wally Shelver. In 1973 Tom formed
a partnership with Tore Bratvold and
purchased the business. In 1986 Tom
became sole owner of the business. His
son, Todd, a 1986 graduate of NDSCS
in auto body repair, began working for
him and grandson, Jordan, joined the
team in 2010. Three generations of Ose’s
working under one roof.
In his spare time Tom enjoys restoring
old cars and has several in his collection.
He enjoys golfing during the summer.
The Lisbon Golf Course is located right
across the highway from the business
and on a nice summer day you might see
him sneaking over for a game of golf.
Tom was presented the 2002
Distinguished Service Award by the
Lisbon Civic and Commerce for his
community involvement. He served
on the fire department for 21 years and
Technician of the
Year: Bryan Ova
was fire chief for four of those years.
He was a board member of the teen
canteen, he served on the city council,
he was a past president of the Civic and
Commerce serving on many committees
over the years and continues to be an
active member. He is a member and past
president of Kiwanis. He is on the board
of the Sales Tax for Area Development.
He is a member of Trinity Lutheran
Church where is has been on the council
and a Sunday School teacher.
Tom and his wife, Lana, have a
son and twin daughters. Todd and
his wife Mary Jo have four children
Jordan, Aaron, Matthew, and Destini.
Daughter Stacey and her husband Fred
live in Fargo with their two daughters
Taeya and Kyra. Stacey is manager
of Maurices in West Fargo. Daughter
Tracey and her husband Bill live on a
farm east of Lisbon with their daughters
Aleigha and Ausha. Tracey is a teacher
of high school math in the Lisbon
School.
Bryan Ova, auto body technician employed at Puklich in
Bismarck, was awarded the Technician of the Year award by
the ND Auto Body Association at their annual convention.
Bryan received his award at the annual convention held at the
Best Western Seven Seas in Mandan on March 3rd & 4th, 2011.
The Association’s board of directors voted, choosing that
person whom they believe has contributed greatly to the auto
body profession. They try to choose a person who lives in the
area where the convention is being held.
Bryan lives in Bismarck. He graduated from Gackle High
School in 1980 and from NDSCS in 1982 with a degree in
Auto Body Repair.
Bryan began his career at Don Fredrick Buick in Jamestown
and worked there for two years. He then moved to Bismarck
and began his twenty-seven year career with Stan Puklich
Chevrolet. He has been a master Chevrolet technician for 16
years. He is also ASE, I-CAR and DuPont certified.
Bryan’s family includes his wife Coraine, whom he married
in 1988, a cosmetologist in Bismarck, originally from Linton,
and one son, Kyle a Century High School graduate and in his
third year at UND majoring in Mechanical Engineering.
Bryan’s hobbies include fishing, golfing, traveling and did
we mention FISHING.
Thanks you, Bryan, for your contribution to our industry!
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www.rydellcars.com
staff has over 200 years of parts experience.
parts department will ship parts to your door via our own truck (where
avail able), SPEEDEE, Cross Country, Common Courier, UPS, or mail;
whichever you prefer.
parts department offers competitive prices and a “No-Hassle” return policy.
inventory of Powertrain and Collision parts is the largest in North Dakota.
At
your satisfaction is
#1 goal.
Grand Forks, ND
Toll-Free Nationwide: 1-800-354-7278
Parts Direct Local: 1-701-746-0412
Fax: 1-701-772-3377
Honda-Nissan: 1-800-344-1022
NDABA 25TH ANNUAL CONVENTION
& TRADE SHOW HIGHLIGHTS
FRIDAY NIGHT BANQUET
ENTERTAINMENT!
Prizes!
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ARE YOU
YOU SEEING
SEEING DOUBLE?
ARE
DOUBLE?
The News Report mailing list was created through the help
of distributors, associations, and suppliers. As with many
lists, there is always the chance of duplication. So, if you
get more than one copy of the News Report, please let us
know. It will save us the cost of mailing something that you
don’t need two of.
On the other hand, we want to reach every possible person
we can that is part of the Auto Body profession. We include
owners, service technicians, brokers, distributors and
suppliers. So, if you know of someone that is not receiving
the News Report, please provide us with their name and
address below. Thank you!!
DO YOU WANT TO BE ADDED TO OR REMOVED FROM OUR
MAILING LIST? DO YOU HAVE A CHANGE OF ADDRESS?
CHECK YOUR ADDRESS LABEL. IS IT CORRECT?
Please add the following name to the mailing list for the
ND Auto Body News Report. (Please print)
Please remove the name on the attached mailing label
from the ND Auto Body News Report.
_____________________________________________
Name
_____________________________________________
Business Name (If applicable)
_____________________________________________
Mailing Address
Please cut and tape
mailing label here.
_____________________________________________
City, State, Zip Code
If this is an address change,what was the old address?
(Or you can attach the mailing label.)
_____________________________________________
_____________________________________________
_____________________________________________
Please mail this notice to:
Clyde Nelson
NDABA News Report
1507 19th St. NW
Turtle Lake, ND 58575-9492
or [email protected]
Support
our
advertisers.
Without
them
we will not
have a
magazine.
15
16
NDABA 25TH ANNUAL CONVENTION
& TRADE SHOW HIGHLIGHTS
Jeff Pfau,
District 5
representative
Robert Zantow,
District 1
representative
3M Seminar
Ed Barnhardt, NDABA President
17
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For Sale
ATTENTION
NDABA MEMBERS!!
4 years old, last serviced 4/2010
Includes calibration bar and fixtures
$4000.00
Ed Barnhardt • Washburn Auto Body
701-462-3374 • 701-315-0098
We would like to keep our email address list
up to date. Also, if you have an employee
who would like to know about association’s
happenings, please supply us with an
email address, so that can happen. You
can contact Clyde @ 701-448-2568 or
[email protected], or Lana Ose @
701-683-4462 or Verla Rostad @ 701-8522392. Please let us know if you have an
addition or change to our list. THANKS!!
Hofmann 460 Geoliner
Support our
advertisers.
Without them we
will not have a
magazine.
NDABA 25TH ANNUAL CONVENTION
& TRADE SHOW HIGHLIGHTS
Miracle system demo
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The Fickle Pickle
By Scott Shriber
I would like to start off this month
with a quirky and unsettling statement:
“Customers are fickle.” There. I said it.
To some, that may seem obvious.
Others probably haven’t thought much
about it. For those of you who know
what I’m getting at, you’re on your way
to overcoming the problem. For the rest
of us, it’s time to take notice. Every year
that goes by, it becomes increasingly
more difficult to keep our customers
interested in or even aware of us.
This concept of customer loyalty,
which I sometimes refer to as the “fickle
pickle,” isn’t a new one. And I’m not
necessarily talking about loyalty itself.
My concerns are a level under that: the
thought process that goes through a
consumer’s mind when they’re making
a decision about a given product. This is
where those of us in the collision repair
business are severely challenged. Like it
or not, a consumer doesn’t consider the
process of getting their vehicle repaired
a positive experience. It seems like no
big deal to those of us in the business
because we deal with it every day, but
that’s because we understand how it
works and we control the process. For
those outside the business, it’s nothing
short of painful. Think of what goes
through their mind: How long will it
take? Will it be done right? Will it look
good? What about diminished value
when I go to trade? The list of unknowns
for a customer goes on and on.
So you ask, “What does this have to
do with customers being fickle?” Well,
if a customer isn’t looking forward to
experiencing the good or service you
provide, it makes them tend to search
for something better. In the automotive
production world, product life cycles
used to be five to six years, and there
might have been a refresh every three
years. Development time on those
products was about 36 to 40 months, so
it was important to get it right. Today,
customers want the vehicles to change
every two years, and the industry is
working with development times around
24 months or less. Consumers are
searching faster than ever, and with it
goes decreased brand loyalty. Searching
by your customer is a bad thing.
What are you doing in your business
to stay in front of your customer? Do
they hear from you when they don’t
have a collision-related issue? Is there
any positive communication to keep
your brand front and center so that when
they or their friend needs a repair, they
think of you? Something as simple as a
birthday card or a sticker in the owner’s
manual can be a friendly reminder. I’ve
seen shops that offer a free clean-up
on the customer’s birthday or a free
oil change once a year. The options
are endless, and they don’t need to be
expensive. We just need to be sure our
customers associate our businesses with
positive things.
Whatever your strategy is, it needs to
be often and upbeat. Give that customer
a reason to think positively about
your place of business. Be sure they
understand what to expect when they do
need you and you’ll have gone a long
way toward fighting the fickle factor.
Here’s to long and prosperous
relationships!
Reprinted from BodyShop Business
March 2011 Issue with permission.
Thanks for your interest!
Jason Stahl
Editor
BodyShop Business
Ph. 330.670.1234 ext. 226
Fax 330.670.0874