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“Job story” Doosan New Authorized Doosan Dealer in Poland: Grausch i Grausch Maszyny Budowlane Sp. z o.o. Grausch i Grausch (GiG) Maszyny Budowlane Sp. z o.o., based in Złotkowo near Poznan, was appointed in the first half of 2011 as an authorized dealer for the Doosan Heavy range of equipment in Poland. GiG has a strong, established position in the Polish market and has an excellent reputation for sales and aftermarket services for construction, quarrying and mining machinery and represents a number of well known brands in the country. By Karolina Wolyniec GiG, new authorized Doosan dealer. Founded in 1999, GiG works closely with more than 6000 companies and organisations in construction, roads, utilities and maintenance, helping them to successfully implement projects Backed by fully equipped service vans, GiG engineers are throughout Poable to perform even the most complex repair on site land by providing Gdańsk (northern Poland) in a high quality, professional, fast 2012. and friendly service. GiG has The Sales Department employs a staff of over 70 employees, nine Regional Sales Representwho form a strong and well-coatives operating in defined disordinated team of experienced tricts to coordinate sales in their specialists. areas. In addition to the Sales Representatives, there are two GiG sales organisation Sales and Marketing Managers. The headquarters and main Support for the Field Sales Repservice location for GiG are resentatives is provided by the based in Złotkowo. A branch ofsales office. The team consists fice is located in of 5 experienced professionals Pietrzykowice who are responsible for prepanear Wrocław ration of offers and contracts, (in south westmarket analysis, demonstraern Poland) and tion of machines and logistics. there is an office and service Why do customers choose GiG depot in Warand Doosan? saw which was In one order, GiG sold six opened in May Doosan MT31 articulated 2011. The comdump trucks to the leading pany contincontractor, Hydrobudowa s.a. ues to expand They are being used for conand is planning struction of the S5 expressto open two way and to build a sports more branch hall in Toruń as part of inoffices in Katovestments for the Euro 2012 wice (southern Football Championship. Four Poland) and Doosan DX300LC and DX340LC Doosan job story 2 excavators were also sold as part of this deal. “In addition to the attractive price of these machines, we know they are backed by a dealer and manufacturer of the highest quality with a guaranteed supply of spare parts. GiG offered us a common service agreement to guarantee technical assistance at the highest level,” said Mr. Arthur Szyc, Director of Base Equipment and Transport at Hydrobudowa. Aftermarket sales and service One of the most important aspects of the GiG business is the comprehensive aftersales support, including both warranty and post warranty contracts. This work is carried out by a team of highly skilled specialists. Under the supervision of the GiG Service Manager, engineers working all over Poland inspect machines and carry out repairs to machines where they are working. Backed by fully equipped service vans, GiG engineers are able to perform even the most complex repair on site. Three service advisors continuously monitor and coordinate this mobile service from the office. They are also responsible for the proper execution of registration and service procedures, whilst the classification and clarification of all warranty claims is the responsibility of the Warranty Coordinator at GiG. An important part of aftersales support is provided by the Spare Parts Department, which employs five highly qualified specialists. The Spare Parts team supplies parts for use by the Service Department for all warranty and post warranty repairs as well as selling parts to GiG customers all over Poland. important information on the service operations. GiG can record the activity of Sales Representatives in their districts, monitor customer demand and easily generate sales and service reports. GPS transmitters installed in the vehicles at GiG allow the company to shorten response time to service requests and to efficiently plan the schedule for the mobile engineers. Rental services Multimachinery, the rental business of GIG, was formed 2 years ago to meet growing demand, as more and more companies have discovered the huge benefits of renting for the construction market. GiG offers rental on both short and long term contracts throughout Poland. Their current rental fleet consists of almost 40 machines. CRM and GPS systems Installation of a CRM system in 2010 allows GiG to monitor sales trends and provide w w w. d o o s a n e q u i p m e n t . e u