From the Editor`s Desk Intan In This Issue Highlight of the Month
Transcription
From the Editor`s Desk Intan In This Issue Highlight of the Month
Volume 2, Issue 10 From the Editor’s Desk Dear Scholars, Recently, on my flight back from London to Kuala Lumpur, I was seated next to a lady. She was wearing a blue polo-shirt which had writing “A380 – A Pleasant Journey With Us” and a big logo of Malaysia Airlines at the back. Instantly, I thought that she could be one of the airline’s staff. I noticed that she wore the shirt with much pride and gratification. Soon after the plane took-off, she realized that her seat was experiencing some technical problems i.e. the media player was not working at all. To travel close to 13 hours without having the access to media for music, movie and games could be very daunting, hence her call to one of the flight attendants for assistance i.e. to get the media fixed, to change seat or any possible option. I couldn’t help to hear their conversation. The lady passenger was obviously concerned of her situation and hoping for a fast solution. Her plight was not fulfilled as it was a full flight and they couldn’t change her seat or fix the media player. From the tone of her voice, I could sense that she was extremely upset. As the exchanges unfolded, I could not help but notice how professional the crews were in handling the situation – they were polite, composed and genuinely emphatic in their communication. They listened, they looked into her eyes and even knelt down beside her to explain and to comfort her. Minutes passed, the crews left and the lady passenger looking calmer than before, reclined into her seat, reached out to the in-Flight Shopping booklet, flipped through the pages and made her purchase out of the little compensation she got from the airline for her malfunction seat. She even told me that she had to fork out twice of the amount received to buy a nice dainty bracelet. Now, that’s what I thought of as an excellent example of the ability to communicate and influence!!! In this issue, we will be talking more on the same topic of ‘Communicate & Influence’ as it is also one of the competencies in our YK Leadership Model. It may sound rather trifling here to talk on topic which is so general in nature but the ability to do that is indeed very fundamental and important. Having such skills would definitely go a long way. It works, every time. To all our Hindu scholars, we wish you a Happy Deepavali and to our Form 5 scholars @ KYS, we wish you good luck and all the best!!! In This Issue Scholar’s Studio Syarifah Zahra Beh Ying Ying Qamarina Azman Mahmoud F.R. Abumarzouq Satkar Ulama Interviews Activities & Happening YKPSP Corner Highlight of the Month Ability to Communicate Optimises and Influence Strength of Team Members Driven by a Greater Reason for Doing Things Always Strive for the Greatest Good Balance Between Empathy and Expectations High Integrity and Moral Compass Sincerely, Intan Oct 2015 Tenacious Intelligent Source: http://quotesgram.com/love-and-communication-quotes/ 1 The Power of Communication Words By Syarifah Zahra bt Syed Addi By Beh Ying Ying Form 4, Bachelor of Science (Mechanical Engineering) Kolej Yayasan Saad University of Melbourne Mastering the power of communication is an important skill that must be recognised and enriched by leaders. After all, the pen is mightier than the sword. To humans, words are more than just a mean of interaction. They can shape our belief, feelings, behaviors and ultimately, action. Actions may protect and coerce us, but words can change opinions. Communication is not about what you say, but rather what people hear. Communication is a two-way process in which there is an exchange of thoughts, opinions or information towards a mutually accepted outcome. Therefore, communication is the most effective way to influence others towards achieving a better hope for the future. In my personal opinion, communication is the key to influence others. Earlier this year, I had the chance to become the Project Manager for KYS’ annual housecamp. It would not have been a success if I did not receive cooperation from the others. In order to achieve such teamwork, I had to communicate with the others clearly and had to make sure they were up for the task. If they weren’t, then I had to encouraged them to do it. If I had forced others to do their task involuntarily, it would be a failure. Thus, I had to influence them into doing the tasks given willingly. In order to do so, I made it clear that this was not my project alone but it was our project altogether. At last, I was given full assistance from everyone and it turned out to be a great experience. Communication had always been important, especially for leaders. Good communication leads to worthy impact. For example, a successful business man has to know how to communicate not only with his customers but also his employees. This is to ensure the quality of product or service is constantly mounting. Communication plays a crucial part in altering an individual’s attitude. That is why it is so important to be great in communication. Not only can you change your selfconcept, but also others. Sometimes, a quote that is barely ten-word long may have the ability to leave you pondering for a long time. This reflects the power of words. Words can hurt, words can heal. Words can give you strength but can also take it away. Words influence people. A fine line always exists between a desired and an undesired result. A wrong word choice may come out as contemptuous but a better word choice may be considered as persuasive. Words with similar meaning may differ greatly when used in different contexts. One has to understand the message one wants to convey and also the meaning of the words of choice along with the tones and connotations they may bring. The choice of words together with the way these words are strung together impacts largely on the message one is trying to convey. One has to take great care of one’s intonation and volume. One has to be sure, to a certain degree, that the person one is communicating with will be able to take it the way one intend to mean. More often than not, these considerations are to be made within seconds. To wrap this up, a proverb popularized through William Shakespeare’s Hamlet: “Brevity is the soul of wit.” North West Kingdom Besides that, communication is also the key to success. Communication has the power to influence your thinking about yourself and others. To become a potentially good leader, you must be good at communicating with people because you are the one that must calm things down when everything is on fire. Even if things are at its worst situation, you have to ensure people’s mind are remained positive and you must impact their mindset and yours too. By Qamarina Azman In a nutshell, an individual with excellent communication skills is an asset to every organisation. No matter what career you plan to pursue, learning to express yourself professionally in speech and in writing will help you get there. The first step in being good at communication is by owning confidence. If you don’t have it, then fake it until you actually gain it. To hold the future is to influence through communication. Ideas may be greater than people, but expressing an idea to people is the best. The perfect throne in North West Kingdom, Year 11, Marlborough College Malaysia Shall be perished under our noble names, Soon sufferers will know our names; Freedom. For freedom that will be hiding our shame, Shame that was blinded by your true wisdom Your Majesty, let us end this parlor game. Source: http://quotesgram.com/power-of-communication-quotes/ 2 The Power of Communication By Mahmoud F.R. Abumarzouq Master of Medicine Orthopedics Universiti Sains Malaysia Advances In BusinessRelated Scientific Research Conference (ABSRC)) By Satkar Ulama Master of Business Administration AOTrauma Course-Advanced Principles of Fracture Management was held from 7th until 9th October, 2015 at Eastin Hotel, Petaling Jaya. The advance course comprised of two parts: Firstly, there were lecture series from International and local senior orthopaedic specialists about the latest classification, treatment, surgical approaches, and implant use in orthopaedic especially about fractures and trauma cases. Second part was practical skill training session, during which I was able to simulate the actual situation in terms of examination, diagnosis, treatment planning and importantly operating on artificial bone. Additionally, there were group discussions between seniors and juniors to give an avenue in which case scenario was discussed. Through that, I learned details of case management and various options of treatments and choices of operative approaches and implants to use. This will contribute immensely to the improvement of the services offered to our patients. Universiti Putra Malaysia ABSRC 2015 Rome is an important international conference of business and business-related science scholars and educators. Organised by GEA College – Faculty of Entrepreneurship in Slovenia, this year’s ABSRC took place in Rome, Italy, gathering academicians and researchers from 23 countries to engage in a three-day academic conference with extensive topic areas ranging from Business Strategy, Organisational Development, Human Resource and Career Development, Macroeconomics, Management and Consulting, Managerial and Organizational Cognition and Psychology, Marketing and Consumer Behavior, Management Education and Training and Development, and many others. Invited by the committee to submit business-related academic paper, I had successfully presented a paper entitled “Factors Predicting Consumer Behavior towards Fast Fashion”. I presented my paper on the second day of the conference. It was surprising that all presenters for the entire event were professors and lecturers, and I was the only student presenter. The diversity of issues and the uniqueness of research topics discussed at the conference were one of the reasons I believe this biannual programme is highly acclaimed. Not only that each scholar came with unique businessrelated issues in their country and presented them in an impactful style, everybody was able to create lively and dynamic discussions in responding to the issues presented. The overall idea exchange and knowledge transfer was organised very well by the committee, so people from different backgrounds were able to speak what’s on their mind from their respective approach. The issue I presented was focusing on Malaysian market. Scholars from other countries saw the behavior of Malaysian fast fashion consumers as unique and worth discussing. For instance, Malaysian consumers pay attention to what people around them say when they make purchase decisions; I have observed that many people send pictures to WhatsApp groups and ask other people’s opinion on which fashion product they should buy, such as: “The blue or the red shoes?”, “This sweater by H&M or by Zara?”, “Should I buy the bag in picture A or picture B?”. Apparently, This behavior surprised scholars from countries like European countries and America as this is less or not likely to be found in their country. Also, research findings showing that Malaysians with monthly income of RM2,000 to RM2,500 are able to purchase a RM300 fast fashion product, was another surprise to them because they considered it as an inadvisable buying behavior. 3 As a presenter, I felt appreciated that my paper, which focused on marketing and behavioral economics, received positive responses from the audience, especially when other scholars responded with their different perspective, such as finance and macroeconomics. In order to fully maximize the opportunity, I also took active participation during the discussions of other topics, enhancing my insight by asking questions and sharing past research findings I have studied. The overall program was very satisfactory. I am also glad that I received support from YK, particularly before I departed. This experience will open more opportunities in the future and I do advice other YK scholars to also engage in such programme, in order to get an international exposure that will surely benefit them in the future. Khazanah called me up to ask if I would like to consider a position in Yayasan Khazanah. And the rest is history ….. Q: What do you find most interesting and rewarding since becoming the Head of Corporate Services in YK? A: The most rewarding is to have the opportunity to engaged with the bright and brightest in Malaysia and help guide them to reach the peak of their potential during their study life and thereafter. Especially when you see the positive changes in the scholars and how they matured over the years. It’s a humbling experience during the selection interview to listen to the achievements and things the candidates do at that young age – comparing to what I’ve achieved Interview with YK Head of Corporate Services at that age. Q: What are you most excited about at the moment? A: There are a lot of initiatives going on behind the scene – things that we would like to improve on the operational side for the benefit of Q: Tell us a bit about your background before joining YK. A: I am a Chartered Accountant by profession. Before joining YK, I also excited on the events planned out for next year for scholars. was with several companies doing work that is related to the ac This year I think the CR Day and Annual Dinner were successful Auditor where I obtained my ACCA qualifications. Then I joined a ideas for 2016! counting and business field. I started my career in PwC as Junior bank for couple of years as a practicing Accountant. Before joining YK, I was with a Public Listed Company in the Strategic Planning Unit. So basically, in my 15 odd years of career, I have had several taste of different sides of working in the accountancy events and it would be a challenge to come up with more exciting Q: What do you aspire YK scholars to be upon graduation? 10 years down the road? A: I felt that we have chosen the creme de la crème amongst thou- field in different capacity and work focus. Even though the work I sands of applicants. Definitely in the long run, I would like to see same - the time commitment that you need to put in is NO JOKE. them contributing back to their community in their own capacity. norm especially if you have a reporting dateline. So for those of can contribute. Even the day after you graduate you can start con- to become the CFO – you better be ready to put in the effort and wherever they are whether here in Malaysia, Indonesia, Bangladesh, do is different in different organisation but one thing remains the Staying back late and working on weekends or public holiday is a you who would like to become a Chartered Accountant and target make sacrifices especially time. Q: What made you take on the job here in YK? A: the scholars and to ease the M&M for the scholarship managers. I’m At that point of time I was at a crossroad on the next “curve” that I should leap on because I was offered to head the Strategic Planning Unit. In my early working days I am a very ambitious person. I would have a target that I need to achieve and positions that I need to be before certain age level. But learning and reflecting on the experience that I have and targets that I have achieved, I don’t see that I’m actually contributing any value besides the $$$, them become leaders in their own field. But most important is to see Doesn’t mean that you need to be at a certain position then only you tributing in your own way. The scholars are our ambassador – Palestine or any parts of the world. Q: What advice would you offer to young (er) people out there? A: Reach out to achieve your dreams. You have been given the op- portunity and platform for you to make full use of that others do not receive. And do not be afraid to face challenges and failures as those experience that teaches you to become a better person in the future. Q: What are some of personal quotes you live by? A: What doesn’t kill us, makes us stronger.” Everything happens for a reason - even if it’s a bad thing. profit, ROI of the company. At that point of time I realised that I wanted to do something that is more fulfilling but I do not know what or how. I guess God answered my prayers; a friend in Continue next page.>> 4 Q: Where do you see YK in 10 years’ time? A: YK to be a significant contributor in producing talents in Malaysia, Indonesia, Bangladesh and Palestine. We hope that all the initiatives introduced currently which are developed to produce “leaders with purpose” will meet its objective then. Emilia Maizura Harun Head of Corporate Services, YK Catching up over late lunch with our Asia Scholar, Mohammad Thamin Ahsan Engagement with our scholars at Kolej Yayasan Saad, Melaka. Lunch with Pak Zakky from Ancora Foundation (our Partner in Indonesia) Briefing session at Kolej MARA Seremban, Negeri Sembilan. Our first meeting with University of Readings. 5 Sharing Vision Session—Chairman of YK and YK’s Alumni Sharing Vision Session—Chairman of YK and YK’s Alumni Catching up session with our scholars in Penang over scrumptious lunch. October Babies Global Asia Watan Adam Muhtar Md. Jahid Faruki Andre Ng WenHao Faris bin Faizal Md. Tawhidul Hassan Nur Adlina Farhanah Binti Mohd Hishamuddin Tifani Galuh Utami Muhammad Syazwan Bin Shahrul Azam Bestari Khadeejah Abdul Halim Auni Syazana Binti Suhaimi 6 Stand Up. Speak Up. Aspire to Inspire. YKPSP Series 1: Communication and Influence Module I n just a matter of hours, the scholars around me (myself included) were all transformed into amazing CEO-like speakers; confident, interesting, powerful and inspirational” (Series 1 Participant) In this month issue, we would like to highlight on one of our most unforgettable and challenging part of YKPSP Series 1 Sessions; Communication and Influence Module. “ Seeing everyone transform into This hands-on module exposes UG scholars on the fundamentals of amazing speakers was amazcommunication theory, delivery tools and techniques, as well as, pracing” tical exercises on crafting and presenting impactful speeches. Guided and supported by our charismatic trainer and coaches, scholars together brainstorm in their speech “ (It was) Really useful because it covers all things that I don't like and not good at. Many people help me. It's been a long time since the last time I do things very seriously.” crafting, practice their speech delivery and in every practice round, they will be given constructive feedbacks by both coaches and peers for improvements. At the end of the day, we hope to see each of our scholars transform themselves to be great leaders who inspire the rest of the world. We would like our scholars to Stand Up, Speak Up and Aspire to Inspire! Your SDL Resources Read up (Quiz Hint) Forbes.com : 7 Qualities of Inspiring Leaders Watch This & Get Inspired YouTube : Dananjaya Hettiarachchi World Champion of Public Speaking YKLMS Announcement Attention PG Scholars Admin will email your account details and User Guide from December onwards Upcoming YKPSP Learning Coach Briefing (21 Dec) “ (I like) The speech crafting session. I learnt how to make impactful speech” “ Hands on practice on crafting, editing, presenting speech” “ We got the chance to overcome our fear & learn how to speak in public” BESTARI Annual Bootcamp (27-30 Dec) Communication Tips Source: https://reachmilitaryfamilies.umn.edu/book/export/html/785 75