AKEPT-Acad. Leadership- 2011 (ppt-pdf)
Transcription
AKEPT-Acad. Leadership- 2011 (ppt-pdf)
Outcome Based Education 07/12/2011 Koïchiro Matsuura Director General of UNESCO 1999-2009 This presentation is available on my website Outcomes-Based T&L (OBTL) materials 2011 AKEPT’ AKEPT’s INNOVATIVE LEADERSHIP & NEW ACADEMIC FACULTY STAFF TRANSFORMATION PROGRAM Invited Lecture & Worskhop, Worskhop, PAKA Terengganu Jaafar Jantan aka Dr JJ. Dec 9th, 2011 Edward DeBono Howard Gardner email: [email protected], [email protected]; [email protected]. Website: http://drjj.uitm.edu.my; HP#:+60193551621 Dr JJ was conferred the coveted & prestigious (HE) 2010 AAN Teaching Award, Oct 10th, 2011 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 1 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 2 Copyright DR JJ, ASERG, UiTM, Shah Alam 1 Outcome Based Education 07/12/2011 “To realise our national aspirations, a concerted effort is needed to increase our nation’s competitiveness, productivity and innovativeness. Attributes such as desire for knowledge, innovative thinking, creativity and competitiveness competitiveness must be imbued within our people. The inculcation of moral values, progressiveness progressiveness and performanceperformance-based cultures must also be instilled if we are to nurture successful individuals of the highest quality. quality This will determine our success as a knowledge-based economy…” Prime Minister’s Message ….“This transformation plan aims squarely on holistic human capital (modal insan) insan) development, to produce Malaysians who are intellectually active, active, creative and innovative, ethically and morally upright, adaptable and capable of critical thinking. The model human capital would also need to be wellwell-rounded individuals with an appreciation for humanistic pursuits such as the arts, culture, sports and volunteerism. volunteerism This process will create the environment necessary for the development of an individual to find and fully achieve his or her personal potential….” Source: NATIONAL HIGHER EDUCATION ACTION PLAN 2007-2010; Triggering Higher Education Transformation AUGUST 27, 2007 12/7/2011 3 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 MOHE’ MOHE’s Attributes of Human Capital with FirstFirst-Class Mentality Knowledge Attributes: • Mastery of core subjects and ability to apply that knowledge • Mastery of Bahasa Malaysia and English, and at least one other global language. • A continuing passion for knowledge through lifelong learning. • Excellent general knowledge and interest in current events. • Appreciation of the arts, culture and sports. • Sound analytical and problemsolving skills. • Awareness of business and management principles, and technology. Personal Attributes: • Goal-oriented: proactive, self-starting, selfdisciplined, confident, resilient, motivated, and fiercely competitive. • Intellectually engaging: creative, innovative, and possessing critical thinking skills. • Quick learner, adaptable, and flexible. • Entrepreneurial. • Ethically and morally upright. • Spiritually grounded. • Compassionate and caring (through volunteerism and social services). Copyright DrJJ, ASERG, FSG, UiTM. March 2010 Copyright DR JJ, ASERG, UiTM, Shah Alam Interpersonal Attributes: • Able communicator and effective presenter. • Able to relate and be comfortable with people at all levels. • Able to develop and leverage on personal and professional networks to achieve goals. • Natural leader. • Team player. 4 2 Outcome Based Education 07/12/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 5 http://drjj.uitm.edu.my Transformation Framework Institutional Pillars Human Capital with First-class Mentality Apex Universities MyBrain15 Lifelong Learning Academic Performance Audit Research and Development Teaching and Learning Academia Leadership Governance Critical Agenda Graduate Training Scheme Source: National Higher Education Action Plan 2007-2010 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 Copyright DR JJ, ASERG, UiTM, Shah Alam 6 3 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 7 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 8 Copyright DR JJ, ASERG, UiTM, Shah Alam 4 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my Kuhn argues that scientific advancement is not evolutionary, but rather is a "series of peaceful interludes punctuated by intellectually violent revolutions", and in those revolutions "one conceptual world world view is replaced by another". Kuhn, 1962. The Scientific Revolution another Paradigm Shift is a change from one way of thinking to another. another It's a revolution, a transformation, a sort of metamorphosis. metamorphosis. It does not JUST happen, but rather, it is driven by agents of change from the Ptolemaic system (the earth at the center of the universe) to the Copernican system (the sun at the center of the universe) from Newtonian physics to Relativity and Quantum Physics. Both movements eventually changed the world view “WE ARE NOT HUMAN BEINGS HAVING A SPIRITUAL EXPERIENCE WE ARE SPIRITUAL BEINGS HAVING A HUMAN EXPERIENCE” EXPERIENCE” 12/7/2011 9 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 http://drjj.uitm.edu.my “A university is an institution that provides experiences for intense intense interaction between students & teachers” – Syed Naquib quoted by Deputy Minister of HE at the opening of EDUCATE conference, Nikko Hotel, Oct 7th, 2010 One of the most important goals of a university is to develop individuals who have advanced literacy skills in their discipline: people who can participate effectively by critiquing information and ideas and by contributing with rigour and creativity to new insights and knowledge, who are selfself-aware as learners, and who are rhetorically versatile, confident communicators able to adapt and contribute to the demands of employment and life in a changing society and wider world. 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 10 5 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my OutcomesOutcomes-Based Education (OBE) is a philosophy, philosophy an approach to education based on products of learning experiences Involved Every stakeholders of higher education 07/12/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Integrates Constructively Aligned TLAs, TLAs, Assessment & Grading to the Finished Product, the Learning Outcomes Prepares graduates as knowledgeable & responsible citizens Copyright DrJJ, ASERG, FSG, UiTM. March 2010 11 6 Outcome Based Education 07/12/2011 Technical skills 1.Knowledge (C) 2.Practical Skills (P) 3.Thinking and scientific skills (C,P) Professional skills 1.Communication skills (P/A) 2.Social skills, teamwork and responsibility (A/P) 6.Values, ethics, moral and professionalism (A) 7.Information management and lifelong learning skills(A/P) 8.Managerial and entrepreneurial skills (A/P) 9.Leadership 9.Leadership skills (A/P) Copyright DrJJ, ASERG, FSG, UiTM. March 2010 Professional skills 1. 2. 3. 4. 5. 6. 7. 13 Critical thinking and problem solving skills (C/P)-LO3) Communication skills (P/A)-LO4 Group working skills (P/A)-LO5 Ethics and professionalism (A)-LO6 Lifelong learning and information management (A/P)-LO7 Entrepreneurship skills (A)-LO8 Leadership skills (A/P)-LO9 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 Copyright DR JJ, ASERG, UiTM, Shah Alam 14 7 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my Developing 3 Domains of Education-Learn Cognitive Knowing, the Head The KNOWLEDGE (F,C,P) Intellectual Skills (FC) Reasoning Skills-Evidences Affective Psychomotor Feeling, The Heart The CARE, Emotions The way to RESPOND Doing, The Hand, Body The SKILLS (3+1)H? 12/7/2011 15 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 http://drjj.uitm.edu.my 07/12/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 16 8 Outcome Based Education 12/7/2011 07/12/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 17 Joseph Rost of University of San Diego is one of the most popular writers in recognizing the shift from the industrial concept of leadership (leader-centered view) to a paradigm he calls the post-industrial concept of leadership. He articulates a definition of leadership based on this post-industrial perspective. A definition he believes is more consistent with contemporary organizational life. Rost's definition says that leadership is an influence relationship among leaders and followers who intend intend real changes that reflect their mutual purposes. purposes 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 18 9 Outcome Based Education 07/12/2011 Today, scholars discuss the basic nature of leadership in terms of the "interaction" among the people involved in the process: both leaders and followers. Thus, leadership is not the work of a single person, rather it can be explained and defined as a "collaborative endeavor" endeavor" among group members. Therefore, the essence of leadership is not the leader, but the relationship (Rost (Rost,, 1993). 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 19 1. The relationship is based on influence: influence: multidirectional, toptop-down & bottombottom-up, not to be coercive. not based on authority, but persuasion. persuasion. 2. Leaders and followers are the people in this relationship: both leaders and followers are doing leadership; all are active players, players, not necessary equal in doing the influence; more than one follower and more than one leader. 3. Leaders and followers intend real changes: promote and purposefully seek changes. changes intended must be substantial. substantial. 4. The changes the leaders and followers intend reflect their mutual mutual purposes: desired changes must reflect the wishes of the leader and the desires desires of the followers (Rost, Rost, 1991) 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 20 10 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my If you were to fall in a hole through the center of the earth, how long before you land in a bowl of authentic dim sum in Beijing? Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 21 Think of a leader for whom or with whom you worked - one that you would gladly work with or for again. Think of a person in a leadership position that you try to avoid, or left you drained, or hoping for more. How would you describe these people? How did they make you feel? 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 22 11 Outcome Based Education 07/12/2011 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 23 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 24 Copyright DR JJ, ASERG, UiTM, Shah Alam 12 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my DrJJ, Zollman, Law, TS Zul Born & Raised in the state of Hang JEBAT… JEBAT Early education at St. David’s, Science Malacca & SDAR (Seremban) B.Sc. Physics (1983); M.Sc. Condensed Matter (1985) – Kansas St. Univ. Teaching Certificate (1986) – MPTI, Johor Bahru Served ITM – Jan 1987 PhD Physics Education (1991-1994) - Kansas St. Univ. Physics & Education expert (Recipient of UiTM’s 2010 T&L Academic Award) Practiced OBE & Active Learning on my own since 1997. OBE, OBTL workshop speaker, facilitator & consultant at national level Vice-Chair Asian Physics Education Network (ASPEN), UNESCO Chair for ASPEN, Malaysia. Nominated for Innovative Teaching & Learning National & International Active Member, Science Educ. Committee, Academy Science Malaysia since 2005. Keynote, Plenary and Invited Speaker in Conferences Nationally & Internationally 25 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 “When I really understand something, it is as if I had discovered it myself “ Richard Feynman, Physicist & Nobel laureate in 1965 (Quantum Electrodynamics) Dr JJ’ JJ’s Teaching Philosophy Journey towards Enrichment and Balance utilizing Arts and Sciences in Teaching & Learning Journey towards Enrichment & Balance utilizing Arts & sciences of Teaching & Learning Copyright DrJJ, ASERG, FSG, UiTM. March 2010 Copyright DR JJ, ASERG, UiTM, Shah Alam 26 13 Outcome Based Education 07/12/2011 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 27 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 28 Copyright DR JJ, ASERG, UiTM, Shah Alam 14 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my Outcomes & Content Teacher Students Setting Can there be teaching without students? Can there be teaching when there are students, but no teacher? Can there be teaching without a subject? Teaching involves a teacher and a student interacting over a subject in a setting. 29 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 Outside knowledge From teachers (Direct Instruction), Books & from outside learner’s brain So, was it filled?? F il lu p Fill up Inside is EMPTY… Let’s Examine them, in writing.. Inside is EMPTY… Teaching, Learning & Assessment in the 19th CenturyCentury-Instruction Paradigm 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 30 15 Outcome Based Education 07/12/2011 Outside knowledge From teachers (Direct Instruction), Books & from outside learner’s brain So, was it filled?? F il lu p Fill up Inside is EMPTY… Let’s Examine them, in writing.. Inside is EMPTY… Teaching, Learning & Assessment in the 20th CenturyCentury-Instruction Paradigm 12/7/2011 31 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 http://drjj.uitm.edu.my “The The greatest enemy of understanding is coverage – I can’t repeat that often enough. If you’ you’re determined to cover a lot of things, you are guaranteeing that most kids will not understand, understand, because they haven’ haven’t had time enough to go into things in depth, to figure out what the requisite understanding is, and be able to perform that understanding in different situations.” situations (Gardner 1993: 24) Source: Biggs & Tang (2007). “Teaching for Quality Learning at University”. Third Edition. McGraw Hill Companies. 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 32 16 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 33 “A paradigm shift is desirable in worldworld-wide education. Under the traditional, dominant ‘Instruction Paradigm’ Paradigm’ schools and colleges are institutions that exist to provide instruction. instruction. It is to be hoped that a ‘Learning Paradigm’ might eventually take hold, whereby educational institutions in all countries would exist to produce learning. This shift is both needed and wanted, and it would change everything.” Barr & Tagg (1995). “From Teaching to Learning: A New Paradigm for Undergraduate Education”. Paraphrase by Hake, R. “Measuring Teaching and Learning Performance: Interconnected Issues”. 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 34 17 Outcome Based Education 07/12/2011 Peter Ewell’s argument In his December 1997 AAHE Bulletin article "Organizing for Learning," that the two common flaws in our change strategies that caused assessment NOT leading to learning improvement are: 1. initiatives have been implemented without a deep understanding of what "collegiate learning" really means and which strategies are likely to promote it; it; 2. initiatives have, for the most part, been attempted piecemeal within and across institutions. institutions. Most assessment efforts were implemented without a clear vision of what "higher" or "deeper" learning is and without an understanding of how assessment can promote such learning. learning Our piecemeal attempts stem partly from a mechanistic, additive model of assessment, assessment which needs to be replaced by a transformative assessmentassessment-asas-cultureculture-change model if we’ we’re to make real progress. progress Angelo, T. (1999). Doing Assessment As If Learning Matters Most. AAHE Bulletin. May 1999. Accessed Dec 2nd, 2011. http://education.gsu.edu/ctl/outcomes/Doing%20Assessment%20As%20If%20Learning%20Matters%20Most.htm Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 35 "Although Although engineering students used memorized formulas successfully successfully to solve physics problems, problems there were 'widespread misconceptions' when they were required to provide 'coherent verbal descriptions of abstract abstract concepts‘ concepts‘ inherent in the problems. problems After watching their teachers work 1,000 problems in class and solving another 3,000 themselves outside class, 'after four years, engineering students showed negligible improvement in problem-solving skills.“ Gardiner, L.F.. “Why We Must Change: The Research Evidence”, Thought and Action, 14(1), pp.71-88. Available electronically at http://www2.nea.org/he/heta98/s98pg71.pdf. Physics Education Research-Validated Learning evidences since the 1980’s leading to Valid & Reliable Measuring Instruments such as the revolutionary Force Concept Inventory (FCI) & the inclusion of Physics Education Research as a branch of physics & reported in Physical Review Special Topics—Physics Education Research 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 36 18 Outcome Based Education 07/12/2011 Ernest L. Boyer, in his influential book Scholarship Reconsidered: Priorities of the Professoriate (Carnegie Foundation, 1990), concluded that “the work of the professoriate might be thought of as having four separate, yet overlapping, functions. These are: the scholarship of discovery; the scholarship of integration; the scholarship of application; and the scholarship of teaching.” This conceptualization of scholarship elevates the traditional role of teaching from “a routine function, tacked on” on” to an essential component of a professor’ professor’s scholarly life. Furthermore, Boyer argued that the academy should recognize and reward all four components of scholarship, including the scholarship of teaching. teaching. Ernest L. Boyer. (1990). Scholarship Reconsidered: Priorities of the Professoriate (Carnegie Foundation, 1990). Boyer was then the president of the Carnegie Foundation for the Advancement of Teaching. http://cft.vanderbilt.edu/teaching-guides/reflecting/sotl/#what1 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 37 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 38 Copyright DR JJ, ASERG, UiTM, Shah Alam 19 Outcome Based Education 07/12/2011 Diagram of a neuron. Picture from Wikipedia (http://en.wikipedia.org/wiki/Neuron) http://www.human-memory.net/brain_neurons.html Science of Learning PsychologyPsychology-Neurosciences Synaptic transmission. Picture from Wikipedia (http://en.wikipedia.org/wiki/Chemical_synapse) 12/7/2011 Key Memory Systems & How they Interact 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam 39 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 RAM Buffering Storage Media Copyright DrJJ, ASERG, FSG, UiTM. March 2010 40 20 Outcome Based Education Key Memory Systems & How they Interact ACTIVITY: READ & REMEMBER THE NUMBER 07/12/2011 Short term or Working Memory 1-30 secs Duration Limited to 7+2 independent chunks Long Term Memory Minutes to Lifetime Recall Rote & Meaningful Learning Continuum 210661 210661195719634562019384966126186213211621 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 41 Five Themes that Changed Conceptions of Learning. Summary of the book “HOW PEOPLE LEARN” LEARN” • Experts notice features and meaningful patterns of information that are not noticed by novices. • Experts have acquired a great deal of content knowledge that is organized, and their organization of information reflects a deep understanding of the subject matter. matter • Experts' knowledge cannot be reduced to sets of isolated facts or or propositions but, instead, reflects contexts of applicability, i.e., it is ''conditionalized conditionalized." ." '' • Experts are able to retrieve important aspects of their knowledge e with little knowledg attentional effort. effort • Though experts know their disciplines thoroughly, this does not guarantee that they are able to instruct others about the topic. topic • Experts have varying levels of flexibility in their approaches to new situations. Source: John D. Bransford, Ann L. Brown, & Rodney C. Cooking, Editors (1999). “How People Learn: Brain, Mind, Experience, and School”. Committee Developments in the Science of Learning. Commission on Social Sciences & Education, National Research Council. National Academics Press. 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 42 21 Outcome Based Education 07/12/2011 “The The most important single factor influencing learning is what the learner already knows. Ascertain this and teach him accordingly.“ accordingly David Ausubel, 1968. CONSTRUCTIVISM – Knowledge is to be constructed.. GET THE INSIDE OUT SO THAT THE OUTSIDE CAN GO IN.. Inside is NOT EMPTY… EMPTY… Inside is NOT EMPTY… EMPTY Science of Learning PsychologyPsychology-Neurosciences 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 43 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 44 Copyright DR JJ, ASERG, UiTM, Shah Alam 22 Outcome Based Education 07/12/2011 GET THE INSIDE OUT SO THAT THE OUTSIDE CAN GO IN.. Fantasia ie, ie, illusory understanding or persistent misconceptions. misconceptions Potentially far more insidious than amnesia. Can be dangerous. The state in which students are absolutely confident that they understand something, but they don't. Existing Knowledge Could be Misconceived Aristotelian Inhibits learning new knowledge Inside is NOT EMPTY… EMPTY… Inside is NOT EMPTY… EMPTY Science of Learning PsychologyPsychology-Neurosciences 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 45 The five bulbs are identical and the batteries are identical and ideal. Rank the five bulbs from brightest to dimmest. Explain your reasoning. McDermott & Shaffer at the Univ of Washington administered to more than 1000 students. Only 15% correct pre/post response , samples are from introductory calculus-based physics courses. PhD students – 70 % correct responses 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 46 23 Outcome Based Education 07/12/2011 The five bulbs are identical and the batteries are identical and ideal. Rank the five bulbs from brightest to dimmest. Explain your reasoning. McDermott at Univ of Washington. Administered to more than 1000 students. 0 % correct pre/post response , samples are from introductory calculus-based physics courses. Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 47 Scores from overseas Scores from Malaysian Public Universities (DrJJ’s unpublished work) USA 27% - 73% Overall for ALL bumi: 21.3% (N=1792). Overall for nonbumi: 27.4% (N=308). UKM (N=177) overall: 22.3% Bumi: 20%; Non-bumi: 30% UK 28% - 33% Finland: 45.7 % USM: 36.6% Bumi: 25%; Non-bumi: 40% Russia: 46.5 % UPM: 21%, *23% Copyright DR JJ, ASERG, UiTM, Shah Alam UPSI (N=414) overall: 20.1% (T-test at the 95% confidence shows no significant difference in scores between bumi & non-bumi) UiTM (N=1343) overall:21.4% UiTM’s American Degree Foundation Program (N=47) overall: 38% 24 Outcome Based Education 07/12/2011 Table of Frequency of Malaysian university students showing competency (score ≥60%) in FCI. N=2100. Only 1% scored at and above competency Score Frequency Univ 76% 3 UiTM ADP (bumi) 73% 1 UKM (non-bumi) 70% 67% 60% 60% 3 3 4 4 (non-bumi) USM (bumi) USM (non-bumi) UiTM ADP (bumi) A truck broke down and received a push from behind by a small car as shown by the figure below. 15. As the car accelerated to attain a constant speed; 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 50 25 Outcome Based Education 07/12/2011 (A) the force exerted by the car onto the truck is the same as the force exerted by the truck onto the car. (B) the force exerted by the car onto the truck is smaller than the force exerted by the truck onto the car. (C) the force exerted by the car onto the truck is bigger than the force exerted by the truck onto the car. 51 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 Comparing Pre (N=1354) & Posttest (N=1145) FCI change in scores for question 15 . Answer is A. 80% Pre A Post A Pre B Post B Pre C Post C Pre D Post D Pre E Post E 70% 60% 50% 40% 30% 20% 10% 0% Pre A Post A Pre B Post B Pre C Post C Pre D Post D Pre E Post E Answer Optio ns for P re & P ost T est 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 52 26 Outcome Based Education 07/12/2011 CRI 0 = have no clue CRI 5 = very certain CRI=2,3 Bef:61%, Aft:37% Bef:9%, Aft:10% Bef:15%, Aft:23% Bef:9%, Aft:13% Bef:6%, Aft:17% Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 53 Transform 1980: Dude, look at how savvy I was.. boombox, Betamax camcorder,, calculator, cassette tape player, 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam 2010: IPHONE No wonder I lack the strength & not developing the good-looking muscles… Copyright DrJJ, ASERG, FSG, UiTM. March 2010 54 27 Outcome Based Education 07/12/2011 Transform 2010: Jaw Droppers Samsung Mobile Devices Sony 1 TeraBytes Memory Card with 5 Gbps data transfer 1980: 20 GB data storage weighing 2 Megagrams & computer I used in 1986 55 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 Outside knowledge From teachers (Direct Instruction), Books & from outside learner’s brain So, was it filled?? F il lu p Fill up Inside is EMPTY… EMPTY… Let’s Examine them, in writing.. Inside is EMPTY… EMPTY… Present Day Teaching, Learning & Assessment?? 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 56 28 Outcome Based Education 07/12/2011 57 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 “Learning is not a spectator sport. You do not learn much just sitting in classes listening to teachers, memorizing prepackaged assignments, and spitting out answers. You must talk about what you are learning, write reflectively about it, relate it to past experiences, and apply it to your daily lives. You must make what you learn part of yourselves.” -Source:"Implementing the Seven Principles: Technology as Lever" by Arthur W. Chickering and Stephen C. Ehrmann 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 58 29 Outcome Based Education 07/12/2011 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 59 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 60 Copyright DR JJ, ASERG, UiTM, Shah Alam 30 Outcome Based Education 12/7/2011 07/12/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 61 Journey towards Enrichment and Balance utilizing Arts and Sciences in Teaching & Learning 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 62 31 Outcome Based Education 07/12/2011 Reasoning develops sequentially & gradually Begins with sensory-motor to preoperational reasoning (worldview lacks causal reasoning & ego controls the reasoning) Beyond 9 years old, the worldview of a person goes from concrete to formal operational reasoning In concrete reasoning, a person Needs reference to familiar objects, actions & observables properties Uses classification, serial ordering, conservation & one-to-one correspondence in relation to concrete items abobe Need step-by-step instruction to a lenghty procedure Is not aware of his own reasoning, inconsistencies among varios statements or contradictions with other known facts 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 63 In formal reasoning, a person Can reason with concepts, relationship, abstract properties, axioms & theories, Uses symbols to express ideas Applies, combinatorial, classification, conservation, serial ordering and proportional reasoning in these abstract modes of reasoning Can plan lengthy procedure to attain the given overall goals & resources Is aware of, and critical of, his own reasoningand actively checks on the validity of his own conclusion by appealing to other information 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 64 32 Outcome Based Education 07/12/2011 Level 2 Blame Teachers Level 1 Blame Students http://drjj.uitm.edu.my Pictures from the Video Understand Understanding & Teach Teaching Level 2 Level 3 65 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 Source: Felder.,R.M., Brent, Rebeca (2003). Designing and Teaching Courses to Satisfy the ABET Engineering Criteria. Journal of Engineering Education, 92 (1), 7-25 Curriculum is designed so that the learning activities and assessment tasks are aligned with the learning outcomes that are intended in the course. course Students CONSTRUCT MEANING from what they learn 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 66 33 Outcome Based Education 07/12/2011 KNOW your LEARNERS Learning Preferences Learning Styles "...a biologically and developmentally imposed set of personal characteristics that make the same teaching method effective for some students and ineffective for others,..." (Dunn, Beaudry, and Klavas, 1989) 67 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 What makes meaningful learning difficult??Learning Preferences Felder’s Model - 4 domains of information handling: to understand new knowledge Input Perceived Understood New knowledge Processed ILS 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 68 34 Outcome Based Education 07/12/2011 Student’ Learning Preferences: Information Handling Domains Felder’s) *USA findings, ** DR. J.J’ J.J’s (N = 1122) Input *69, ** 87 Visual prefer charts, diagrams and pictures. *30, ** 13 Verbal Perception *57, ** 58 Sensing prefer data and facts. like facts & solve well establish methods, resent being tested on materials that has not been explicitly covered in class *42, ** 42 Intuitive prefer the spoken or written prefer theories & interpretations of factual information. word. 12/7/2011 ILS ILS-A 69 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 Student’ Learning Preferences: Information Handling Domains Felder’s) *USA findings, ** DR J.J.’ J.J.’s (N = 1122) Processing Active *67, **60 Understanding Sequential *71, ** 60 learn best by doing something physical with the information *32, ** 40 Reflective easily make linear connections between individual steps do the processing in their heads must get “big picture” before individual pieces fall into place 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Global Copyright DrJJ, ASERG, FSG, UiTM. March 2010 *28, ** 40 70 35 Outcome Based Education 07/12/2011 Instrument: LSRTS – Q3 Gambar dalam Rajah 1 mewakili dua silinder yang mempunyai bentuk dan saiz yang sama. Kedua-dua silinder tersebut mengandungi jumlah air yang sama banyaknya. Apabila sebiji guli kaca di jatuhkan dan di biarkan tenggelam di dalam Silinder 1, paras air dalam silinder 1 meningkat hingga ke aras-6 silinder tersebut. Sekiranya sebiji bebola besi yang sama saiz tetapi lebih berat dari bebola kaca dijatuhkan ke dalam silinder 2, air dalam silinder tersebut akan naik a. b. c. ke aras yang sama dengan Silinder 1. ke aras yang lebih tinggi daripada Silinder 1. ke aras yang lebih rendah daripada Silinder 1. You chose: A: 24% B: 76% You chose: A: 19% B: 78% Guli kaca Guli besi 6 Silinder 1 Silinder 2 Rajah 1 71 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 Instrument: LSRTS – Q4 Jawapan di atas dipilih kerana a b. c. d. e. Guli besi akan tenggelam lebih cepat. Guli-guli tersebut diperbuat daripada bahan-bahan berlainan. Guli besi lebih berat daripada guli kaca. Guli kaca menghasilkan tekanan lebih rendah. Kedua-dua guli bersaiz sama. Guli kaca You chose: A: 3% B: 9% C: 57% D: 11% E: 20% You chose: A: 0% B: 9% C: 64% D: 7% E: 19% 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Guli besi 6 Silinder 1 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 Silinder 2 Rajah 1 72 36 Outcome Based Education 07/12/2011 Post Secondary (Tertiary) Learning-Centered Teachers: 1. Have relevant educational, employmentemployment-related, technical and other expertise in designing and creating learning options that meet the the needs of learners. learners 2. Clearly articulate learning outcomes for students. students 3. Demonstrate well-developed interpersonal skills in their mutually respectful relationships with learners. 4. Create supportive, collaborative environments for learning. 5. Guide, coach, and mentor learners throughout the learning process. 6. Understand learning theories and use innovative practices when designing designing learning options, activities and methodologies. methodologies 7. Maintain and continuously update the relevancy of their content/discipline expertise. 8. Participate in continuous selfself-assessment based on feedback from students and colleagues. colleagues Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 73 http://drjj.uitm.edu.my If you are, you breath. If you breath, you talk. If you talk, you ask. ask. If you ask, you think. think. If you think, you search. search. If you search, you experience. experience. If you experience, you learn. learn. If you learn, you grow. grow If you grow, you wish. If you wish, you find. find WISDOM If you find, you doubt. doubt. If you doubt, you question. question. If you question, you understand. understand. If you understand, you know. know. If you know, you want to know more… more… And if you want to know more, you are alive. alive. Video courtesy of National Geographic Channel 07/12/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 74 37 Outcome Based Education 07/12/2011 1. Choose your group members. 2. Get acquainted. Helloooo Partner… 3. Choose ONE of the 5 T&L CAPs strategic objectives. 4. Explain your strategic planning to Initiate, Execute, Assess, Evaluate and Improve the T&L in your own classroom, program or faculty. 5. Appoint a speaker or speakers 6. Present your outcomes to the learning community. “The one real goal of education is to leave a person asking questions.” questions.” Max Beerbohm 12/7/2011 07/12/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 75 76 38 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my Teacher-centered versus Learner-centered (from Huba & Freed (2000). Domain: Teacher-centered Learner-centered Knowledge: Student participation: Role of professor: Role of Assessment: Emphasis: Assessment method Academic culture: Transmitted by instructor Passive Leader/authority Few tests—mainly for grading Learning correct answers Unidimensional testing Individualistic and competitive Constructed by students Active Facilitator/learning partner Many tests—for ongoing feedback Developing deeper understanding Multidimensional products Collaborative and supportive Source: Tools and Techniques for course improvement: A handbook for course review and assessment of Student learning Compiled, adapted, and edited by Richard Frye Gary R. McKinney Joseph E. Trimble 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 77 http://drjj.uitm.edu.my Thinking about Teaching Level 3: SCL-What the student does.. What the student does and how that relates to teaching. Teaching supporting learning. No longer is it possible to say: ‘I taught them, but they didn’ didn’t learn.’ learn.’ Expert teaching includes mastery over a variety of teaching techniques, but unless learning learning takes place, they are irrelevant; the focus is on what the student does and on how well the intended intended outcomes are achieved. achieved This implies a view of teaching that is not just about facts, concepts and principles to be covered and understood, but also to be clear about: 1. What it means to ‘understand’ understand’ content in the way that is stipulated in the intended learning outcomes. outcomes 2. What kind of teaching/learning activities are required to achieve achieve those stipulated levels of understanding. understanding Then follow the key questions: 1. How do you define those levels of understanding as outcome statements? statements? 2. What do students have to do to reach the level specified? 3. What do you have to do to find out if the outcomes have been reached reached at the appropriate level or not? Source: Biggs & Tang (2007). “Teaching for Quality Learning at University”. Third Edition. McGraw Hill Companies. 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 78 39 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my “Deliberate and focused instructional design requires us as teachers and curriculum writers to make an important shift in our thinking about the nature of our job. The shift involves thinking a great deal, first, about the specific learning sought, sought, and the evidence of such learning, before thinking about what we, as the teacher, will do or provide in teaching and learning activities. activities. Though considerations about what to teach and how to teach it may dominate our thinking as a matter of habit, the challenge is to focus first on the desired learning from which appropriate teaching will logically follow” follow” Source: Understanding by Design by Grant Wiggins and Jay McTighe Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 79 Quote taken from Mike Lamberts’ 21st Century Learners - and their approaches to learning “Very often … ignorance of the way to learn, more than the effort of learning itself, breaks the spirit of those who are anxious to do so.” so.” Alberti: 15th century painter and writer 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 80 40 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my Assessing declarative knowledge: Essay examinations Multiple choice questions OpenOpen-book examinations ClosedClosed-book examinations Tests and quizzes Assignments Ordered outcome items Letter to a friend Presentations Assessing functioning knowledge: Projects (individual) Projects (group) Portfolios Practicums Laboratories Reflective journals Case studies Presentations Assignments Rapid assessments methods (for large classes): Concept maps Venn diagrams Three-minute essays Gobbets Source: Biggs & Tang (2007). “Teaching for Quality Learning at University”. Third Edition. McGraw Hill Companies. 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 81 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 82 41 Outcome Based Education 07/12/2011 SYLL Test Lab An “A” student’ student’s response: response As like a “C” student plus Newton’s laws of motion best describes how these changes occur. In fact, he asserts that forces cause an object’s position and hence its speed to change. Prolong and constant exertion of the force will cause a constant change of its speed or direction or both. But in the world of atoms and subatomic particles, Newton’s laws begin to breakdown especially at speeds close to the speed of A “C” student’ student’s response could be: light… In addition to visible Forces are agents of change. Physically, a force can be visually observed as changing the position of a stationary forces, invisible forces also exist. …. & more object or changing either the speed or the direction or both if the object was initially in motion. Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 83 Assessment gives us essential information about what our students are learning and about the extent to which we are meeting our teaching goals. goals But the true power of assessment comes in also using it to give feedback to our students. students Improving the quality of learning in our courses involves not just determining to what extent students have mastered course content at the end of the course; course improving the quality of learning also involves determining to what extent students are mastering content throughout the course. course SOURCE: Excerpted from National Institute for Science Education (2001b) 07/12/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 84 42 Outcome Based Education 07/12/2011 Direct Evidence compelling case for the extent to which students have achieved expected learning outcomes gathered through faculty’s systematic analysis of student projects, exams, or sets of specified course assignments. Quantitative self-perceptions of their learning and their perspectives on program structure and curricular content Entrance Diagnostic Exams Course Grades Standardized Tests Faculty-made tests Collegiate Learning Assessment Faculty/Program developed Exit Exam 85 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 07/12/2011 Qualitative Indirect Evidence Direct Evidence Indirect Evidence compelling case for the extent to which students have achieved expected learning outcomes gathered through faculty’s systematic analysis of student projects, exams, or sets of specified course assignments. self-perceptions of their learning and their perspectives on program structure and curricular content Capstone courses Portfolio-faculty created “program portfolios” - samples of students’ work for each learning outcomes. (course assignments, exam questions, entire tests, in-class activities, fieldwork , activities, and/or homework assignment) from selected courses, 07/12/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 Surveys (Exit, Alumni) Exit Interviews Focus Group 86 43 Outcome Based Education 07/12/2011 Continuous OnOn-going during learning / teaching. teaching. Not about giving many quizzes or tests but to use of a variety of assessment instruments, assessing various components of learning, not only the thinking processes but including behaviours, behaviours, personality traits and manual dexterity. dexterity. PLOs attainment from courses are formative data to the program assessment Diagnostic Provides feedback to students and teachers on strengths and areas for improvement Difficulties Misconceptions Remedial Provides opportunities for modification / improvement 07/12/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 87 Terminal At the end of learning / teaching Descriptive How well materials / knowledge / skills have been learned For ranking and selection No provision for modification / improvement 07/12/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 88 44 Outcome Based Education 07/12/2011 07/12/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 89 My dear EF, it has been a while since we last wrote to each other. other. So, I decide to enlighten you with an interesting character I met today.. He puts on a contagious smile and his outlook is quite dashing I must say.. But what I really wanted to share with you today is the new and interesting interesting learning experience I had while with him… him… Oh, did I mention that he knows CK??... Will write to you about that in another letter.. As he was talking about MQF, he put up these words that were circled circled and connected these words with other words.. He claimed the linking between these words, a term he coined proposition is a very strong visual representation representation of what is in our mind. He indicated the similarity and difference between this so called knowledge representation with the mind map. I wasn’ wasn’t’ quite sure what it all meant and then it struck me like a lightning bolt how these very familiar familiar terms I had always argued with you. Amazingly, they were linked up smoothly in this visual representation called Concept Map… Map….. Linking 2 terms or concepts together by using linkwords not only clarify the connection between them but also appeared to be a scientific claim of some sort.. 07/12/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 90 45 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my "Effective teaching is not a set of generic practices, practices, but instead is a set of contextcontext-driven decisions about teaching. teaching. Effective teachers do not use the same set of practices for every lesson . . . Instead, what effective teachers do is constantly reflect about their work, observe whether students are learning or not, and, then adjust their practice accordingly” accordingly” Source: Glickman, C. (1991). Pretending not to know what we know. Educational Leadership, 48(8), 4-10 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 • • Active learning refers to students DOING something including discovering, processing, and applying information • Active learning "derives from two basic assumptions: (1) that learning is by nature an active endeavor and (2) that different people learn in different ways" ways (Meyers and Jones, 1993). 91 The elements of active learning are talking and listening, writing, reading, and reflecting (Meyers and Jones, 1993). 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 92 46 Outcome Based Education 07/12/2011 •Linguistic intelligence •Logical-mathematical intelligence •Musical intelligence •Bodily-kinesthetic intelligence •Spatial intelligence •Interpersonal intelligence •Intrapersonal intelligence “... the theory validates educators' everyday experience: students think and learn in many different ways. It also provides educators with a conceptual framework for organizing and reflecting on curriculum, assessment and pedagogical practices. In turn, this reflection has led many educators to develop new approaches that might better meet the needs of the range of learners in their classrooms.” Source: Educators in support of the 7 MI proposed by Howard Gardner 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 93 http://oregonstate.edu/instruct/coursedev/models/id/taxonomy/#table 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 94 47 Outcome Based Education 07/12/2011 Use this list for Your CLO & LLO 12/7/2011 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 95 Triarchic Theory of Intelligence (2003) ‘Intelligence is the cognitive ability of an individual to learn from experience, to reason well, to remember important information, and and to cope with the demands of daily living’ living’. Analytical intelligence, creative intelligence, practical intelligence intelligence “IQ tests are convenient partial operationalizations of the construct of intelligence, and nothing more. They do not provide the kind of measurement of intelligence that tape measures provide of height. height They measure intelligence related to “book smart”..” “G Giftedness should be examined in a broader way incorporating other parts of intelligence such as creativity ie “street smart” smart Robert Sternberg, Yale Psychology Professor & President of the American Psychological Association Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam 96 48 Outcome Based Education 07/12/2011 Triarchic Theory of Intelligence (2003) Analytical intelligence, intelligence the ability to complete academic, problemproblemsolving tasks, tasks such as those used in traditional intelligence tests. These types of tasks usually present wellwell-defined problems that have only a single correct answer. answer Creative or synthetic intelligence, the ability to successfully deal with new and unusual situations by drawing on existing knowledge and skills. skills Individuals high in creative intelligence may give 'wrong' answers because they see things from a different perspective. Practical intelligence, the ability to adapt to everyday life by drawing on existing knowledge and skills. Practical intelligence enables an individual to understand what needs to be done in a specific setting setting and then do it Robert Sternberg, Yale Psychology Professor & President of the American Psychological Association Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 97 Howard Gardner on his Multiple intelligences Theory "Until a hundred years ago, if you wanted to have higher education, linguistic intelligence was important. I teach at Harvard, and 150 years ago, the entrance exams were in Latin, Greek and Hebrew. If, for example, you were dyslexic, that would be very difficult because it would be hard for you to learn those languages, which are basically written languages.“ "While your IQ, which is sort of language logic, will get you behind behind the desk, if you don’ don’t know how to deal with people, if you don't know how to read yourself, you’ you’re going to end up just staying at that desk forever or eventually being asked to make room for somebody who does have social or emotional intelligence." Intelligence is "the capacity to solve problems or to fashion products products that are valued in one or more cultural setting" (Gardner & Hatch, 1989) 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 98 49 Outcome Based Education 07/12/2011 Good Retail Experience • • • • • • • • • Friendly Approachable Good Listener Caring Knowledgeable Took Time Reflective Concerned Responsive • Above & Beyond • Self Confident • Took Ownership • Cheerful • Helpful • Insightful • Accommodating • Personable Good Boss • • • • • Visionary Humorous Kind Appreciative Good communicator • Clear, precise (communication) • Hard worker • Empathetic 99 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 Bad Boss Bad Retail Experience • • • • • • • • • Good team builder • Positive • Ethical • ResultsResultsoriented (vs. process) Rude Headstrong Insensitive Closed Unhelpful Unprofessional Unconcerned Untrained 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam • • • • • • • • Incompetent Unethical Lazy / Bored Blame others Smarmy Arrogant Condescending Non-responsive • • • • • • • • Disrespectful Belligerent Demeaning Moody Negative Unethical Incompetent Discouraging Copyright DrJJ, ASERG, FSG, UiTM. March 2010 • Self-absorbed • Inconsistent direction • Vindictive • Ego-maniac • Prideful • Manipulative • Paranoid 100 50 Outcome Based Education 07/12/2011 Good Boss Good Retail Experience • Satisfied • You were important • Valued • Customer for life • Relieved • Pleasant • Open • Grateful • • • • • • • • Impressed Worthy Validated Happy Equal Encouraged Hopeful Special • • • • • • • • • • • Empowered Enthusiastic Valued Energized Hopeful Confident Safe Relaxed Mutual admiration Respected Motivated to excel 101 Copyright DrJJ, ASERG, FSG, UiTM. March 2010 12/7/2011 Bad Boss Bad Retail Experience • • • • • • • • • Angry Ignored Devalued Unimportant Vengeful Helpless Unsatisfied Disrespected Unsafe / Vulnerable • Used & Abused 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam • • • • • • • • • • Frustrated Victimized Disappointed Discontent Stressed Distressed In shock Disbelief Drained Hopeless • Little, small, demeaned • Hopeless • Stupid • Drained • Very Stressed • Angry • Fearful • Depressed Copyright DrJJ, ASERG, FSG, UiTM. March 2010 • • • • • • • Unappreciated Incompetent Rebellious Withdrawn Uncooperative Unproductive Eager to sabotage 102 51 Outcome Based Education 07/12/2011 http://drjj.uitm.edu.my You can know the name of a bird (or element) in all the languages of the world, but when you're finished, you'll know absolutely nothing whatever about the bird (or element)... So let's look at the bird to see what it's doing—that's what counts. I've learned very early the difference between knowing the name of something and knowing something. —Richard Feynman TASK-CA 12/7/2011 Copyright DR JJ, ASERG, UiTM, Shah Alam Copyright DrJJ, ASERG, FSG, UiTM. March 2010 103 52