Winter, 2015 - In Your Interest

Winter 2015
SERVICE CREDIT UNION
NO FEE CHECKING
SERVICE CREDIT UNION’S EXCLUSIVE INTERNATIONAL
BILL PAY OFFERED IN ITALY
Service Credit Union launched its No Fee Checking
Account with no transaction and maintenance fees
in early January. The new account can be opened at
any branch, online or by phone.
Service Credit Union members in Italy can take
advantage of an exclusive online service, International
Bill Pay. This online-only feature enables members to
initiate transfers from their Service Credit Union
checking account to European banks in Euro, Swiss
Franc, British Pound, Japanese Yen and Canadian
Dollar currencies.
The account features no maintenance or
transaction fees including no monthly, stop
payment, online bill pay, returned item or denial
fees. Saving Transfer Overdraft Protection and card
replacement fees are also waived. No minimum
balance is required. E-statements are required and
paper checks are not available.
The credit union featured its new checking account
as part of its “Zero. Zip. Nada.” marketing
campaign, also unveiled in January.
“We have offered a new option for checking, one
with no fees. It’s part of Service Credit Union’s
continuing goal of serving the best interests of our
members,” said Gordon Simmons, President/CEO
of Service Credit Union. “It’s a perfect account for
those just starting out, for those who want to
re-establish their credit and for those who simply
want to avoid fees.”
To learn more about Service Credit Union’s
No Fee Checking Account, please visit
servicecu.org/zip for more information.
confident that our members in Italy will
find this exclusive service as convenient,
cost-effective and easy to use
as our members overseas.”
This convenient service can be used to request
payments on a one-time or recurring basis.
Anyone in the military can join
Service Credit Union, and then they can pay bills
in the five foreign currencies across more than
30 countries. International Bill Pay is available
through Service Credit Union’s online banking
site and through its mobile web site by keying in
mobile.servicecu.org. Service Credit Union’s
online International Bill Pay is an easy-to-use
service which automatically converts from those
five currencies to U.S. dollars. Members can use
it to pay their bills, a vendor or send money to a
family member living overseas.
“Our members in Germany have been using the
International Bill Pay service for years and they find it
safe, fast and simple to use,” says Gordon Simmons,
President/CEO of Service Credit Union. “We are
SERVICE CREDIT UNION IS A READER’S CHOICE FAVORITE
IN THE KAISERSLAUTERN MILITARY COMMUNITY
ER’S
D
A
RE HOICE
C
2015
European Stars and Stripes recently congratulated
Service Credit Union on placing first in the
Kaiserslautern, Bavaria and Stuttgart Region in the
credit union/banks category for its second annual
Readers' Choice Awards 2015.
Stars and Stripes readers submitted their votes by
going online or using the ballot published in Stars and
Stripes newspaper and filled in their chosen favorites
in the variety of categories. As all the submissions
came pouring in from readers in all the regions.
Service Credit Union was also voted third in the Rhein
Main Region in the credit union/banks category.
“We are pleased to be acknowledged by our military
in Kaiserslautern, Bavaria, Stuttgart and the Rhein
Main Region” says Gordon Simmons, President and
CEO of Service Credit Union. “It’s our utmost
responsibility to best serve our members worldwide
with the most convenient products and state-of-theart services.”
Additionally Service Credit Union received the most
votes overall in the Kaiserslautern, Bavaria and
Stuttgart in the Services category, according to
representatives from Stars and Stripes.
A MESSAGE FROM THE PRESIDENT
Dear Valued Member,
As we welcome in 2015, I am pleased to announce
our Service No Fee Checking account which features
absolutely no transaction and maintenance fees.
Our newest cost-free checking account has no
monthly, stop payment, online bill pay, returned item or
denial fees. Saving Transfer Overdraft Protection and
card replacement fees are also waived. E-statements
are required and paper checks are not available.
Also this New Year, I would like to welcome our
newest members from our branches in Berlin and
Lancaster, New Hampshire with a merger with former
Guardian Angel Credit Union. Service Credit Union is now able to serve the entire
state of New Hampshire including Coos County.
I am also excited to report Service Credit Union continues to experience unprecedented
growth year after year. It is the 63rd largest credit union in the country from more
than 6,400.
We have made great strides to better serve our increasing membership by giving back
to our members in the form of higher dividends and lower loans rate. In addition, we
offered extremely low auto rates through our preferred overseas auto partnerships.
Stateside members with Service Credit Union credit cards enjoyed a 4% rebate on
grocery purchases for more than four months.
Service Credit Union generates exceptional growth and demonstrates unparalleled
strength. Through our strength, we are able to give back to you, our valued members.
Providing members with more branches, ATMs, convenient products and services is
part of Service Credit Union’s mission.
Because of our growth, Service Credit Union is able to provide members with the
latest technology, 24/7 Live Person Service including online chat and a strong, safe
haven for members’ finances.
I wish to thank you, our valued member, for your loyalty and trust this year and for
many years to come.
Thank you,
Gordon Simmons
President / CEO
$3,000,000,000
DIRECTORS & OFFICERS:
Clifford Taylor, Chair; David Van Rossum, Vice Chair;
Gordon A. Simmons, Treasurer/Secretary;
$2,500,000,000
David Hanchett, Barbara Roberge, Joanne Whiting (A)
SUPERVISORY COMMITTEE:
David Van Rossum, Chair; James Fishbein, Secretary;
Ronald Smith, Donald Houldsworth, Michael McMahon
$1,500,000,000
$2,000,000,000
CREDIT COMMITTEE:
Chair; Gordon A. Simmons, Secretary;
10/31/2013
10/31/2014
William McDill, David O’Connor, 10/31/2012
James Lyn Walters,
Raymond Drapeau
$1,000,000,000
Financials
for
MarketingSchreck,
Deborah
Loans
$500,000,000
Deposits
Assets
$0
$1,399,343,942
$1,705,810,347
$2,202,996,228
$1,563,517,300
$1,844,486,894
$2,356,478,899
STATEMENT OF CONDITION
$1,745,996,588
$1,942,758,135
$2,479,482,468
As of October 31, 2014
Loans
Deposits
Assets
$3,000,000,000
$2,500,000,000
$2,000,000,000
$1,500,000,000
$1,000,000,000
$500,000,000
$0
2012
10/31/2012Loans
$1,399,343,942
$1,705,810,347
$2,202,996,228
20132014
Deposits
10/31/2013
$1,563,517,300
$1,844,486,894
$2,356,478,899
Assets
10/31/2014
$1,745,996,588
$1,942,758,135
$2,479,482,468
Number of Members 196,587
FINANCIAL EDUCATION
Be sure you’re not gambling when it comes to your financial future.
Service Credit Union is dedicated to guiding members through their
individual financial journeys and helping to achieve their goals. Our online
financial education covers topics such as Personal Budgeting, Repairing Your
Credit, Individual Retirement Accounts and Home Buying. For a current list
of upcoming webinars and to sign up to attend, visit servicecu.org/webinar.
SAFETY ON A NEW COMPUTER
2014
Some tips for protecting your new technology, securing your personal data.
• Configure your device with security in
mind. The “out-of-the-box” configurations of
many devices and system components are
default settings often geared more toward
ease-of-use and extra features. Enable
security settings, paying attention to those
that control information sharing.
• Turn on your firewall. Firewalls provide an
essential function of protecting your
computer or device from potentially
malicious actors. Without a firewall, you
might be exposing your personal information
to any computer on the Internet.
• Regularly apply updates. Enable settings to
automatically apply patches to ensure that
you’re fixing the identified weaknesses in the
applications, especially your operating
system, web browser and associated third
party apps.
EMPLOYEE OF
THE 3RD QUARTER
Erin Whitaker
Instructor
Overseas Education Department
Please join us in
congratulating Erin
on her success!
• Install antivirus software. Install antivirus
software if it is available for your device to
protect from known viruses.
• Be careful downloading apps. Prevent
accidental downloading of malware by using a
trusted store instead of third party stores.
Google Play Store and Apple’s App Store
proactively remove known malicious apps.
• Enable encryption. Encryption makes it
hard for attackers who have gained access to
• Set up a non-privileged account for general
your device to obtain access to your
web use. Privileged (such as Administrator or
information. It’s a powerful tool that you
Root) accounts allow users to make changes
should consider implementing.
and access processes and functions that are
• Disable unwanted services/calling.
not needed on a daily basis.
They can provide an easy way for a nearby,
• Lock the device. Locking your device with a
unauthorized user to gain access to
strong PIN/password makes unauthorized
your data.
access to your information more difficult.
24 /7 CONTACT CENTER
800.936.7730 (U.S.) • 00800.4728.2000 (Int’l)
DSN (314) 493.4384/4385
REAL ESTATE LENDING: 800.619.6575
CALL24 TELEPHONE TELLER
U.S. 800.962.6385, Germany 0800.732.8847 or DSN 314.493.4386
Outside Germany 00800.4728.2000 (toll free) or +49.631.351.20900
ONLINE BANKING/ELECTRONIC SERVICES: 800.936.7730
Follow us:
Live Person Service 24/7 • servicecu.org
federally insured by ncua
S U P P O R T I N G
O U R
KMCC Branch 5th Anniversary
Friday, September 12, 2014
The KMCC Branch had specials all
week long celebrating the anniversary
and there was free cake, beverages and
giveaways for everyone.
Air Force Ball
Saturday, September 13, 2014
Service Credit Union sponsored the
2014 Air Force Ball at Spangdahlem Air
Base. This event fostered a healthy and
formal atmosphere for Airmen to enjoy
dining and socializing with their peers,
colleagues and special guests while at the
same time celebrating the US Air Force.
50th Annual Ramstein Bazaar
Thursday, September 18, 2014
This is Ramstein Air Base’s largest
event of the year, and featured over
140 vendors from throughout Europe,
great food, and a public drawing. The
Welfare Bazaar was hosted by the
Ramstein Officers’ Spouses Club
(ROSC) who use the proceeds to
give back to the community.
College Night
Thursday, October 2, 2014
Representatives from over 110
universities, colleges and educational
organizations based out of the U.S. and
Europe helped 1,600 students to learn
about different programs and options
available after high school. This event was
held at Rhine Ordinance Barracks and
hosted by USAG Kaiserslautern & MWR
and Kaiserslautern High School.
College Night- Stuttgart Patch
and Panzer
Friday, October 3, 2014
Stuttgart High School students
had the opportunity to speak with
representatives and alumni from
colleges around the world. This event
offered valuable information regarding
school programs and academics, college
admissions, budgeting and financial aid.
Service Credit Union was on-site to
offer valuable information on budgeting,
checking accounts and loans.
Retiree Appreciation DayRamstein Air Base
Wednesday, October 15, 2014
This event provides important
information to military retirees and
their families on products and services
available to them on base. Breakfast,
refreshments and giveaways were offered
throughout the day. Service Credit Union
was on site to promote their products
and services.
C O M M U N I T Y
2014 International Credit
Union (ICU) Day
Thursday, October 16, 2014
Thanks for Thanksgiving
Saturday, November 22, 2014
This day has been historically celebrated
on the 3rd Thursday of October since
1948. On this day we recognize the
credit union movement and history. This
year’s ICU Day theme was Local Service.
Global Good. Service Credit Union
provided cake and refreshment at
all overseas branch offices to bring
awareness to this important day.
Service Credit Union donated gift
cards and monetary funding this
Thanksgiving season to approximately
700 families in the Kaiserslautern
Military community. Along with the gift
cards, each recipient received a turkey
donated by Service Credit Union.
Service Credit Union’s Vice Presidents
were on-site to donate the Visa gift cards
and turkeys to the USO.
Red Ribbon Run- Sembach
Thanksgiving Gift Cards
Sunday, October 19, 2014
More than 1,000 families received a
$25 gift card distributed by each branch
manager through their on-base liaison.
Every year the Red Ribbon Run/Walk
kicks off the beginning of Red Ribbon
Week, which encourages people to
take a stand against drugs and alcohol.
Service Credit Union encouraged all ages
to come out and enjoy presentations,
a ceremonial cake cutting, color guard
presentations, informational booths
and more.
Holiday Bazaar
Friday, October 31 –
Sunday, November 2, 2014
The Holiday Bazaar held at Rhein
Ordinance Barracks and hosted by
USAG Kaiserslautern MWR. The event is
open to all I.D. Card holders, and more
than 3,000 people came out to visit and
shop at one of the largest bazaars in
Germany. More than 100 vendors from
around the world sold everything from
antiques, jewelry, fine wines, cheese,
leather goods, toys, kitchenware and
much more.
Job Fair- Vogelweh
Tuesday, November 18, 2014
This job fair not only offered job
seekers another venue to connect with
prospective employers, but also an
opportunity to learn of programs that
enhance skills needed to reach their
career goals. Service Credit Union was
on-site to advertise job vacancies and
answer questions regarding employment
with Service Credit Union.
Stuttgart Holiday FestivalStuttgart Patch and Panzer
Friday, November 21, 2014
The annual Winterfest celebration
event kicked-off the 2014 holiday season
in the Stuttgart military community.
This event was attended by 3,000
people. The festival featured 35 vendors
from around Europe and had something
to offer everyone. Service Credit Union
was on site with a booth distributing
winter giveaways.
Candy Cane Lane – KMCC and
Ramstein Southside
Saturday, December 6, 2014
Service Credit Union partnered with
86FSS to provide children an opportunity
to take a photo with Santa Claus.
The photo was printed on-site and a
decorative frame and envelope was
provided to each child.
Santa In-Branch Visit
Tuesday, December 9, 2014
The local Santa Claus volunteered to
visit the Grafenwoehr Branch and take
photos. Santa gave Service Credit Union
presents to all of the children during his
in-branch visit.
Breakfast with Santa
Saturday, December 20, 2014
Service Credit Union sponsored the
Breakfast with Santa event on Vogelweh.
This event was free to all deployed
families. Parents were encouraged to
bring their camera for a photo op with
Santa. There were crafts, food and face
painting for this morale boosting event.
USO Christmas Dinner
Thursday, December 25, 2014
Service Credit Union understands how
difficult it is to be away from during the
Holidays. Service Credit Union and the
USO teamed up and provided Christmas
Dinner in Grafenwoehr to all Soldiers
and their families this Holiday season.
There were games and raffling giveaways
during the dinner.
Zero. Zip. Nada.
No Fee Checking
Open today at any branch, online or by phone 24/7.
A B S O L U T E LY N O F E E S
See servicecu.org for details. No transaction or maintenance fees. Some member selected service fees may apply.
Access your Service Credit Union
account at a CO-OP Shared
Branch location near you!
All credit unions share the “people helping people”
philosophy. Through a special partnership, your accounts
can be serviced at other select credit union branches
throughout the U.S. and overseas!
New Year
New Loan
Start the year off right with a Personal Loan.*
Fast decisions at any branch,
online or by phone 24/7.
For additional CO-OP locations near you, call toll-free:
888-SITE-CO-OP (888-748-3266) or visit our web site
at www.co-opsharedbranch.org
Rates as low as
7.89% APR**
Mobilize your banking.
Military Saves
Account
The Service Credit Union mobile app† is available
for iPhone,® iPad,® Android™ phones and tablets.
%
.00
2
†
APY
Open a Military Saves Account and be entered
• Locate ATMs & branches
• Deposit checks from your iPhone or
Android
to win an iPad mini.®††
• Pay bills or other people
• Check balances and make transfers
Download your free app today!
Earn 2.00% APY when you open up a Military Saves Account at Service Credit Union
from February 23-28, 2015. All it takes is automatic monthly deposits of as little as $25.
And just for signing up you’ll also receive a FREE PORTABLE USB CHARGER.
Enroll online, at any branch or call 24/7 to learn more.
†
Must be a member of Service Credit Union for 30 days and enrolled in Online Banking. Other conditions apply. iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.
*See servicecu.org for eligibility. Subject to minimum rate limitations. Loan discount only applies to closed end personal loans. Direct deposit of entire net pay to Service Credit Union and automatic payment must be maintained. Offer available
on Service Credit Union personal loans that qualify for additional funds of $1,000 or more. **Rate shown is Annual Percentage Rate (APR). APR is variable and is subject to change. Accurate as of 1/1/15. The APR reflects a .35% reduction for
military direct deposit and selection of the automatic loan payment feature. (Example: 8.24% APR less .35% = 7.89% APR). Actual APR determined by the overall credit worthiness of each applicant. Please ask a loan officer for details regarding
how your rate and credit limit is determined. Offer ends 1/31/15. Rates and terms are subject to change without notice. Must be a member of Service Credit Union or eligible for membership.
†Rate shown is the Annual Percentage Yield (APY), accurate as of 02/23/15 and subject to change without notice. Rate only available during Military Saves Week. 2.00% APY shown is available on balances up to $2,500 and guaranteed until
11/30/15. Other rates apply at other balance levels. Members must establish a monthly minimum automatic deposit of $25 to the Military Saves Account. Must be a member or eligible for Service Credit Union membership to open. Direct
Deposit of net pay to Service Credit Union checking account is required and must be maintained, or balance may be transferred into a Share Savings Account. Enrollment into the Military Saves program is required. Must be 18 years of age or
older. Dividends earned may generate a 1099 INT. ††No purchase or payment of any kind is necessary to enter this sweepstakes. Entry is automatic to any member who signs up for Military Saves between 2/23/15 and 2/28/15. Copy of official
rules and entry forms are available in the branch and at servicecu.org. iPad is a trademark of Apple Inc., registered in the U.S. and other countries. Must be 18 years or older to enter or win. Must be a military ID cardholder.
Live Person Service 24/7 • servicecu.org
federally insured by ncua