2010-2011 - Grandview Children`s Centre

Report of the Chair
T
he Board of Trustees undertook a process to refresh and
revitalize the strategic plan.
As a result, we established the
Advocacy Task Force, ably chaired by
Beth McCarty, which reported to the
Priorities and Performance Committee
(chaired by Polly Belfour). This Task
Force produced a comprehensive and
useful Advocacy Plan, adopted by the
Board. The Plan will help to ensure that
Grandview’s voice, and those of the
children and youth who need Grandview’s services, are heard.
Consistent with this, the Board invited
staff from the Ministry of Children and
Youth Services’ (MCYS) Central East Region Office to visit us. We were pleased
to again welcome Claudine Cousins,
Regional Director, along with Brenda
LeMoine, Program Manager and Greg
Ladyka, Program Supervisor. We value the
positive relationship we have with MCYS,
and with the Regional Office in particular.
The Board, after careful review, was
pleased to renew the Centre’s membership in the Ontario Association
for Children’s Rehabilitation Services
(OACRS) and has been actively involved
in a number of activities including the
OACRS Summit (to plan government
relations’ strategies) and the OACRS
Conference, as well as continued representation on the OACRS Board. We also
have a representative on the OACRS
Family Advisory Council.
The Board continues its interest in
School Health Support Services, and
supported the OACRS’ response to the
Deloitte Review which was commissioned by the Ministries of Health and
Long Term Care, Education and Children
and Youth Services.
Despite the increase in
MCYS subsidy this past
year, we remain concerned about the long
wait list and growing
Durham population. A
high priority has been
placed on the reduction of the wait list,
and this is being carefully monitored. While
pleased with the
Grandview Children’s Centre Board of Trustees
progress made, we
L-R (seated) Connie Shaw, Adrienne Laas, Judy Robinson
requested Grandview
Children’s Foundation
L-R (back) Vicky Earle (Executive Director), Beth McCarty,
Wilson Little, Barb Olsen (Chair), Denny Talbot, Jackie Long,
to increase its manDr. Carolyn Hunt, Polly Belfour
date to raise funds
Absent: Todd Ramsey, Chris Kooy
to reduce the wait
list and not to restrict
its fundraising to Grandview programs
will join Grandview in July.
and services which are not eligible for
I would like to thank Vicky on behalf
government subsidy. We hope to see
of the Board for her excellent supsubstantial growth of the Foundation.
port and advice to the Board, and her
Space constraints are serious at
outstanding leadership to staff over
Grandview. We have not yet received
the last 4 years. It has been a pleasure
approval for our funding request for
working with Vicky and I wish her all
new facilities, which was submitted
the best in her continuing role with the
to the Ontario Government in 2009.
Centre’s Foundation.
Board Trustees have met with all five
I would also like to thank the retiring
local MPPs, and I have written to variTrustees: Adrienne Laas has served for
ous Ministers, on behalf of the Board,
a full 9 years on the Board, including
in support of Grandview’s request for
serving as Chair. Adrienne will be sadly
funds for new facilities. We hope that
missed. We are also sorry to see Polly
this year we will obtain approval.
Belfour and Beth McCarty leave us.
Since Vicky Earle is leaving her position
as Executive Director in June 2011, the
Barb Olsen
Board has embarked on a search for
Chair
her replacement, who we anticipate
Executive Director’s Report
O
ur dedicated team of volunteers
and staff are proud of the great
results of the Accreditation Canada survey of Grandview Children’s Centre in June 2010. We achieved
full 3-year accreditation status, having
satisfactorily met numerous national standards against which we were measured.
Congratulations to all involved, particularly the Board of Trustees and all staff.
We have seen some significant success
in the reduction of our wait list. This was
partly due to the 11% increase in the
Ministry of Children and Youth Services’
(MCYS) subsidy of the Centre, and partly
due to the strategic actions taken by staff.
These included a review and revision of
admission and discharge criteria, as well
as the introduction of several additional
creative service delivery approaches,
combined with innovative waitlist management. Nevertheless, our waitlist is still
too long and, unfortunately, the need
for services continues to increase.
I have enjoyed being a member of the new
Strategic Planning Alliance for Children
and Youth Durham Region and a member
of its Leadership Council. I was fortunate
to be a member of the “executive” and
learned a great deal from Suzanne Tigwell,
Chair (ED, Resources for Exceptional Children and Youth) and Marlene Pike, Vice
Chair (Principal, Grove School). I believe
this alliance will play a key role in fostering
further collaboration and partnerships, as
well as in influencing Government policy
on children’s services. This is especially
important since Durham Region continues
to grow at a disproportionately rapid rate
– putting pressure on all of the agencies to
provide needed services.
This population growth results in longer
wait lists, and puts pressure on all of our
resources. Lack of space remains a major
concern and struggle for us. Despite
the welcome addition of a restored (by
our wonderful staff) portable building at
the Oshawa site, we continue to operate in crowded/ill-suited space in most
locations. We still await approval from
the Ontario Government for funding
for new facilities, as proposed in our
request submitted in 2009.
This is my last report as Executive Director of Grandview Children’s Centre. I am
“retiring” from this position as of June
17, 2011. I will be continuing, in a part
time capacity as Executive Director of
Grandview Children’s Foundation – which
means I’m not really leaving Grandview!
During the more than 4 years I have
been in this role, I have worked with
many wonderful people. First, I must
thank Jean Callaghan (who has over 25
years of service with Grandview) who has
provided dedicated, professional support
and assistance to me during this time.
Leslie Suite, Director of Clinical Services
and Janis Brook, Director of Finance and
Administration have provided invaluable
assistance, guidance and support. They
provide committed leadership – helping
to ensure that Grandview provides high
quality family-centred care. If I had more
space, I would write something about
each person who has reported to me
– Dr. Carolyn Hunt, Dr. Mary MacDonald,
Cathy Kelly (Manager of Recreation and
Volunteer Services), Val Dykes and Jean
Lavalley (Managers, Preschool Outreach
Program). I have enjoyed working with
them all! I have appreciated their professionalism, compassion and resourcefulness as well that of all other staff. It has
been a pleasure to work with people who
expect the highest standards from themselves as well as from their colleagues,
and who live Grandview’s values every
day.
I must also thank the volunteer Board of
Trustees, who gave me the opportunity
to enjoy the role of Executive Director
and who have provided me with direction, advice and support. I have been
fortunate enough to work with some
special people in the role of Chair:
Adrienne Laas, Geoff Wilkinson, George
Ryan and Barb Olsen.
The Board consistently sets high expectations for the Grandview Team, and is
firmly focussed on the vision “…leading
the way to excellence in services for children and youth with special needs and
their families”.
It has been a privilege to be a member of
such a Great Team!
Vicky Earle
Executive Director
our mission
our vision
Grandview Children’s Centre works with children and youth
with special needs and their families to achieve their personal
best.
Grandview Children’s Centre… leading the way to excellence
in services for children and youth with special needs and their
families.
Achieving Our Personal Best...
This year in the life of Grandview has been an exceptional
one with a number of opportunities for celebration.
Team Impact
The growing number of successes throughout the year was
made possible, in large part, by efforts of the creative and innovative team members. It was their support that facilitated
a reduction in the wait list, as well as led to the introduction
of new programs and groups.
Increased funding allowed for the maintenance of staff
levels. As a result, Grandview was able to fill vacant positions and add administrative staff to support clinicians. This
allowed for more efficient use of time and improved service
to clients and their families.
In keeping with the strategic goal to be a “centre of excellence”, Grandview continues to support professional development for staff, with a number of training opportunities
being utilized. These have meaningful impact on the overall
Centre operations. Grandview also supported development
of the professions by providing placements for a number of
students enrolled in a range of therapy programs offered
throughout the region.
Strategic Growth
The Centre celebrated its full accreditation for a three year
period. This is significant because of the impact that it will
have on the quality of service offered.
Strengthening Partnerships
In recognition of the need to be directly involved with
families and the community, the Centre partnered with the
Tri-Regional Infant Hearing Program, and collaborated with
the Sir James Whitney Preschool Home Visiting Program to
offer “Wee Talk”, a play group with children who are hard of
hearing or deaf. Grandview also partnered with the Ontario
Federation for Visually Impaired Children to offer another
play group for the children in the Blind Low Vision Program.
These partnerships provided positive play experiences for
the children, as well as exceptional learning and networking
opportunities for caregivers supporting the children.
Family/Community Involvement
Grandview continued its drive to involve both community
and family as partners in its education process. As a result,
training was conducted by Durham Behaviour Management
on behaviour issues, as well representatives from Rouge Valley
Health System shared their quality improvement initiatives.
Grandview hosted a number of information sessions throughout the year on topics such as the Registered Disability
Savings Plan, Autism, and advocacy sessions for clients and
families. In addition, the Centre completed the first Torticollis Clinic and will, as a pilot, run monthly clinics until February
2012. The Centre also participated at various information
sharing opportunities throughout the Durham region.
Consistent with the Centre’s guiding principle of being family-centred and family empowering, Grandview hosted a Van
Fair to showcase vendors and provide opportunity for discussion and feedback between therapists and families. Also, a
Home Reno Fair was hosted to highlight the possibilities of
home modifications and accessibility.
Grandview also facilitated the first, “Grand Beginnings”, an
event designed to encourage Grandview’s young adults, who
turned 21 to continue to connect with community resources
as they transitioned out of the Centre’s services. Similarly,
Grandview hosted sessions of Stepping Stones to Education,
a four-week program designed for families of Grandview’s
clients who will be transitioning into the school system.
Occupational Therapists partnered with Recreation Services to
again run a Constraint Therapy group (Cast Camp), where camp
staff were informed about the reasoning behind the casting and
activities, and completed pre and post assessments on participants. Lessons learned from the past camp were implemented.
The Preschool Outreach Program continues to receive very
positive feedback from child care educators and parents.
Visits to benchmark other facilities resulted in seeing a Child
and Family Hub located in a school. Services provided at the
Hub include a child care centre, Public Health services, an
Early Years Centre and therapy services.
A partnership with YMCA Ontario Early Years Centres
(OEYC) resulted in training opportunities. Durham Preschool
Speech and Language Program
(DPSLP) and Durham OEYCs
will co-host a Community
Literacy Conference in
Spring 2012.
over
•
Grandview
continued the
Medical Grand
Hannah
Grandview continued the Medical Grand Round Series by hosting
Dr. Tom Chau, who presented his ACCESS project, which focuses on
“children who have no voice” and cannot use traditional technology
to communicate.
Grandview’s Research Committee has established a formal connection
with UOIT. Dr. Meghann Lloyd joins the staff as research associate,
and Dr. Hunt has been appointed adjunct associate professor in the
Department of Health Sciences at UOIT. Dr. Lloyd will help Grandview
establish a line of independent research projects aimed at better
understanding children and youth with special needs.
Brady
Grandview has completed 2 research projects worked on with outside
agencies, and continues to have 4 active projects.
The ethics committee has now convened 3 ethics roundtables; on
attendance of clients; wait times for medical services; and for the
Centre board.
The Infection Prevention and Control Committee has completed 2
guidelines to share with staff, and added an Infection Prevention
Champion to the team.
The new health screening process for clients and visitors continues to
be well received. There have been no major outbreaks or infection
prevention concerns over the last year.
Alan
Grandview has extensively revised the admission process for
Campbell Children’s School and decreased the clinical time involved
by a huge margin. This clinical time has been re-directed to better
serve those children on the wait list. This has resulted in an effective
admission process this year and further modifications may be made
next year, if necessary.
Grandview Children’s Centre continues its commitment and
continuous quality improvement as well as innovation and creativity in
order to best serve the children who need our services.
Please visit our website for more highlights!
NUMBER OF CHILDREN WHO...
2010/11
2009/10
2008/09
Were referred during the year
2,087
2,017
1,986
Received services during the year
4,460
4,411
4,388
943
1,334
1,370
3,590
5,563
5,456
Are on wait lists (excl. specialty clinics)
Are on caseload (incl. wait lists)
Robbie
Grandview Children’s Centre
STATEMENT OF
OPERATIONS
REVENUE
Ministries of Health and Children & Youth Services
2010/11
2009/10
$7,292,565
$6,733,720
Ministry of Community & Social Services
152,976
152,976
Regional Municipality of Durham
446,591
440,766
Other revenue
872,273
865,162
Total Revenue
8,764,405
8,192,624
5,073,696
4,625,884
850,771
812,832
Total Salaries & Wages
5,924,467
5,438,716
Employee Benefits
1,293,235
1,215,678
Maeve
EXPENSES
Salaries & Wages
Client services
Administration & support services
Maeve’s cute shy smile quickly draws you in and you
are hooked. Her speech delays do not restrict her
ability to communicate, as that smile clearly shows.
Diagnosed with a motor speech disorder, Maeve’s
Supplies & Operating Expenses
brain has difficulty in moving the body parts needed
Client services
819,923
824,990
Administration & support services
349,588
317,992
Building services
377,192
395,248
Total supplies & expenses
1,546,703
1,538,230
Total Expense
8,764,405
8,192,624
$0
$0
Excess (Deficit) Revenue Over Expenses
for speech. With Grandview’s help, her vocabulary
has increased significantly and she continues to
improve.
A complete set of audited financial statements is available upon request.
“
“
Volunteer QUOTE
I love volunteering here. The staff is great and they provide
lots of help to new volunteers. I also just love the building
here… it so bright and cheery. It always makes my day.
— Debbie
Volunteers play an integral role at Grandview we couldn’t achieve success without them. Those honoured for providing
more than 100 hours of service during National Volunteer Week and Grandview’s Appreciation Dinner include:
Ruth Althouse
Jeff Bedford
Polly Belfour
Kelsie Cotton
Gail Crawford
Joan Curtis
Sam De Lima
Lesley Dixon
Caroline Kassee
Chris Kooy
Adrienne Laas
Sarah Lee
Jackie Long
Joyce McLean
Lainie Morano
Barbara Olsen
John Pagazani
Todd Ramsey
Connie Shaw
Denny Talbot
Tara Lee Upshall
Geoff Wilkinson
Ciara
Executive Director’s Report
A
focus of the year was the launch of the “Help Our
Kids” campaign in October. A feature of this campaign
is two families who kindly agreed to be passionate
ambassadors for Grandview – sharing their stories
and their journeys. Myke, Annette and Andrew Neufeld are
inspirational to all of us. I know that we are all grateful for
the generous donation of their time, as well as their willingness to share their story through a promotional video and
numerous presentations. Roger, Donna and Daniella Altieri
have also kindly shared their journey through a promotional
video, inspired people with talks and participated in events
such as the Bonspiel. Thank you!
The “Help Our Kids” campaign also saw the launch of our
new website, www.helpourkids.ca, and the strategic use of
social media, as well as increased press coverage of Grandview stories.
Our message is definitely about the children, and their
need for our help to make sure that they receive the critical
therapy services they need. We are grateful for the various
corporations and local governments who have heard this
message, and have lent their support in a variety of ways.
In particular, donations from third party events were much
higher this year and made a significant difference to the
Foundation’s financial position.
The Foundation revamped the strategic plan and took some
important steps of redevelopment. These included the adoption of a new by-law, development of governance policies and
procedures and implementation of a board education plan.
We were privileged to welcome His Honour, David Onley,
Lieutenant Governor of Ontario to our Golf Tournament in
September. His Honour was an inspiration to the golfers as
well as to the children and youth, and their families, who were
present.
In May, we organized a special donor appreciation event
which permitted us to say “thank you” to the many wonderful supporters who help Grandview to make a difference in
children’s lives. We enjoyed the active participation of students from Campbell Children’s School (who are also clients of
Grandview Children’s Centre). It was a fun and uplifting event!
During this special occasion, we presented Terry Johnston with
a “shining star” award, to recognize his appointment, by the
Board, as an Honorary Member. Terry is a long-time friend and
supporter of Grandview and was previously Chair of the Foundation Board.
I am looking forward with excitement and enthusiasm to
the year ahead, as I continue my role as Executive Director
for the Foundation only. I look forward to working with 14
our mission
our vision
To support programs and services offered by Grandview
Giving children and youth with special needs the opportunity
Children’s Centre and Campbell Children’s School that enable
to dream, learn, succeed and belong.
children and youth with special needs to develop their abilities.
dedicated and passionate volunteer Board Directors providing leadership as we continue to redevelop the Foundation,
building on the momentum we have generated during the
past year.
We will be very sorry not to have the assistance of Jean Callaghan, Executive Assistant after my “retirement” on June
17. During the past many months Jean has kindly extended
her responsibilities beyond that of assisting me in my ED
role at the Centre and supporting the Centre Board, to that
of assisting me as Foundation ED and the Foundation Board
– we have very much appreciated Jean’s valuable support!
Jean will be missed by us all.
I have too many other “thank you’s” to mention them all,
but want to make special mention of Denny Talbot, Chair
– whose vision, determination and leadership has helped
us to make much progress; I also want to mention Geoff
Wilkinson, Vice Chair, who, amongst other things, lit a fire
“
“
It takes a village to raise a Foundation! With the help of all
our friends and supporters, we can raise the funds to help
provide children and youth with special needs the
opportunity to dream, learn, succeed and belong.
under the Golf Committee – and the 2011 Golf Tournament is sold out! I must also mention Barb Olsen, Chair of
the Centre Board, whose vision and support has played a
significant role in the Foundation’s renewal; and the staff
of the Foundation and the Centre who have enabled me
to assume both ED roles during the past year. Campbell
Children’s School deserves special recognition – the students,
teachers and Principal, Sue Gualdieri, act as ambassadors for
the Foundation and the Centre every day, as well as shining
a light on our lives at Grandview!
It takes a village to raise a Foundation! With the help of all
our friends and supporters, we can raise the funds to help
provide children and youth with special needs the opportunity to dream, learn, succeed and belong.
Thank you!
Vicky Earle
Executive Director
Report from the Chair
I
have had the opportunity to work with a dedicated and
committed Board of Directors, and a Foundation Team
who has contributed greatly to building a solid platform
for our future. The added support of the Grandview
Children’s Board of Trustees, all of the Centre staff and the
Campbell Children’s School, in helping us meet our goals, is
very much appreciated.
The support of our major contributors, Veridian, ScotiaBank, Motorcity, Swish Maintenance, RBC and the Durham
communities have responded admirably to our Help the
Kids campaign. The media have been supportive and
invaluable in helping to get the message out to the public
about our great organizations. A very special “Thank You”
goes to the contributions of our children ambassadors and
their parents in helping to build community awareness.
In an environment of economic uncertainties, organizations that
will survive are those who will adapt to change, find new ways of
communicating their message, develop and take advantage
of opportunities that present themselves. The Foundation had
introduced communication and strategic planning processes that
have been successful, but there is still a lot of work for us to do.
We had to recognize and adapt to a changing market and find
new ways of reaching our donors. We appreciate that the donors have embraced the new direction the Foundation has taken
to improve and continue to support us in our endeavours. Our
mission however is not changing. We will continue to support
the programs and services offered by the Centre and Camp-
Grandview Children’s Foundation Board of Directors
L-R (front) Andrew Gordon, Sean Donaldson, Devin Rolfe, Ron
Millen, Geoff Wilkinson, Vicky Earle (Executive Director)
L-R (back) Barb Olsen, Annette Neufeld, Shernette Muccuth
Henry (Foundation Staff), Jean Callaghan, Lynda Schuler, Brigitte
Tschinkel (Foundation Staff)
Absent: Denny Talbot, Gail Crawford, Deborah Robitaille, John
Pagazani, Diane Weeks, Sue Gualdieri
bell’s School, which will provide all of the children with special
needs the opportunity to dream, learn, succeed and belong.
With you on their side, a whole world opens up.
Denny Talbot
Chair
“Our Kids” Circle of Possibilities
Thank you to Our Donors
T
he children and youth with special needs who rely
on Grandview Children’s Centre inspire us with their
strength and bravery. You, the Donor, inspire us with
your generosity. The Circle of Possibilities recognizes donors who have given in our 2010/11 Fiscal Year and
whose cumulative contributions to Grandview Children’s
Foundation have reached or exceeded $2,500 since April
1, 1998.
We thank you for your continued support.
CONSOLIDATED STATEMENT OF
OPERATIONS
Fundraising activities and donations
Lottery activities
2010/11
2009/10
$416,282
$293,642
0
0
4,018
5,820
Total Revenue
420,300
299,462
129,726
132,878
EXPENSES & GRANTS
Fundraising & event expenses
Grants to Grandview Children’s Centre
Grants to Campbell Children’s School
Gift of Inspiration
$50,000 to $99,999
Catherine & Michael Ambler
HP Canada
Motor City Car Club
Scotiabank
Swish Maintenance Limited
Town
of Whitby
Gift of Hope
$25,000 to $49,999
Gift of Strength
$10,000 to $24,999
Other revenue
Operating expenses
RBC Foundation
Town of Ajax
City of Oshawa
City of Pickering Mayor’s Gala
Lions Club of North Oshawa
Lions Club Oshawa West
Rani Ghar Grotto
Rotary Club of Oshawa
Spar Roofing and Metal Supplies Ltd.
Grandview Children’s Foundation
REVENUE
Gift Of Independence
$100,000 +
41,365
58,372
275,074
239,773
10,880
500
Total Expenses & Grants
457,045
431,523
EXCESS OF REVENUES OVER EXPENSES & ALLOCATIONS BEFORE
UNREALIZED GAIN
(LOSS OF INVESTMENTS)
($36,745)
($132,061)
Unrealized Investment Gain / (Loss)
$46,882
$80,326
EXCESS OF REVENUE OVER EXPENSES
$10,137
($51,735)
*A complete set of audited financial statements is available upon request.
IBM Employees’ Charitable Fund
Arthur Lovell
BMO Employees Charitable Foundation
Courtice Flea Market & Auction Barn
Grandview Children’s Centre Social
Committee
Herman Kassinger Foundation
Linda Watson
Mill Run Golf and Country Club
Ontario Power General Charity Trust
Rogers Group of Companies
RP Enterprises (1996) Road Legends Cruisers
Veridian Connections
William F. Hayball Charitable Foundation
Gift of Laughter
$5,000 to $9,999
CAW - Canada Local 222
Ajax Lakeside Limited Partnership
Barb & Richard Olsen
Bell Canada “Event & Community Relations”
Bull Dog Pub
Courtice Funeral Chapel
Detox Enviromental Limited
Dufferin Concrete
Durham Radio/CKDO
General Motors Salaried Retirees Association
Hardiman, Mount & Associates
Heather Risdon
Kerry Peacock
Meghan Toswell
NS Technologies
Oshawa B’Nai B’rith Lodge #1590
Oshawa Community Health Centre
Oshawa Curling Club
Premier Restoration Services
Rick Dimock and Judy CochraneRe/Max Jazz Inc.
Ruth Althouse
St. Marys Cement Company
The Toskan Casale Foundation
Vicky Earle
Gift of Dreams
$2,500 to $4,999
CUPE - Local 3760
David & Heather Toswell
Dawn Flett
Dr. Mary MacDonald
Earle Brown
General Motor’s Centre - Global Spectrum
Jacobson Foods Limited (McDonald’s Ajax)
Andy & Jennifer Ayotte
John Milne
Kay Chambers
Lions Club of Port Perry
The Great West Life Assurance Company