The NewTeller, April 2008
Transcription
The NewTeller, April 2008
In This Issue: Hospitality Suite Opens •2• Director Francis Henry retires •2• ACB Mortgage and Trust Company Limited 20 YEARS AND GROWING •3• The Importance of Due Diligence •5• Discover the foods that make children smarter •6• Take Control of Your Career! •10• Hospitality Suite provides ULTIMATE COMFORT Our senior citizens, expectant mothers and physically challenged customers are experiencing a new level of comfort when banking. This was made possible with the opening of the Hospitality Suite. Lotoya Barrow, Customer Service Representative, with customer Irene Roberts At the opening ceremony, General Manager Gladston Joseph noted, “With this hospitality suite, we are providing you with more comfortable accommodation, which allows you to sit with our customer service representatives while your transactions are being completed. We are also pleased to note that our wheelchair-bound customers can also have access to our customer service representatives.” DIRECTOR Francis Henry retires W e bade farewell to Director Francis A. Henry this quarter. His contribution to the ACB Group is noteworthy, having served as a director for over 25 years. He was first appointed to the Board of Directors of Antigua Commercial Bank in 1983. He was also one of the founding directors of the ACB Mortgage & Trust Company Limited which commenced operation in 1987. He served as Chairman of the Mortgage & Trust Board from 1992 to 1997 and from 2003 to 2005. Henry has a life-long passion for agriculture and has served as coordinator of the Inter-American Institute for the Co-operation of Agriculture (Antigua), and Farm Improvement Officer of the Antigua and Barbuda Development Bank. Antigua Commercial Bank and its subsidiary ACB Mortgage and Trust Ltd. paid tribute to Henry at a gala reception on 8 March. We thank him for his significant contribution, and wish him all the best in his retirement. 2 Acting Ward Sister Jeanie Batchelor & ACB Director Phillip Harris Antigua Commercial Bank donates to Holberton Hospital Living up to its civic responsibility as a good corporate citizen, the Bank donated two 22000 BTU air-conditioning units to the Margetson’s Ward at the Holberton Hospital. Present at the handing over ceremony was Minister of Health, John Maginley who thanked the Bank for joining with his ministry in the upkeep of the lone public hospital. Acting Ward Sister Jeanie Batchelor noted, “For too long the staff and patients suffered greatly in the heat. Sometimes we were drenched with sweat especially during the hot summer months.” Margetson’s Ward is the only air-conditioned open ward at the Hospital. ACB MORTGAGE AND TRUST COMPANY LIMITED 20 YEARS AND GROWING Another A.C.B. Success Story by Helen James-Looby ACB Mortgage and Trust Company Limited, the first subsidiary company of the parent Antigua Commercial Bank, celebrated 20 years of existence on 1 October, 2007. Incorporated on the 11 September, 1987, this company has experienced growth and profitability each year of its existence. With an initial capital of $1M, a staff complement of three (3)1 and a board of directors of seven2, the main focus of the company’s operations were long term mortgages and long term deposit instruments. Over the years the company was able to develop its capital base which currently allows for a $5.4M credit exposure limit to a person or group of related persons. Staff complement now stands at 10. Some current head office staff members who had contributed as staff at the Trust during the last 20 years are: Norma Benjamin, Joyann George, Julie Purcell, Joycelyn Joshua and Lorraine Josiah. Current team members are Peter Ashe (11), Helen Looby (1), Melchonie Lewis (2), Dena Martin, Desrie Barriteau (10), 1 Mr. Pershing A.R. Waldron, Mrs. Norma Benjamin, Mrs. Helen James-Looby 2 Mr. C.L. Murray, Mr. Francis Henry, Mr. Lionel Browne, Mr. Peter Blanchard, Mr. Louis Lockhart, Gerard Benjamin, Samuel Luke College Fair 2007 - a flashback Antigua Commercial Bank partnered with the Ministry of Education for the fifth consecutive year in sponsoring the International College Fair. The two-day event was held on 21 and 22 November, 2007 at the Multi-Purpose Centre. Guardians in Education Forum This was a pre-event to the Fair. The forum targeted parents/guardians to assist them in making the proper decisions when sending their children off to college. Adrian Bass (3), Dawn McCoy (9), Selma Bell (7), Eric Henry (4),Taj Martin (5), R. Pringle (8), Marissa Horsford and Estella Samuel (6). The team members at the Trust are staff members of the parent company. As at 30 September 2007 a total of 2166 applications ($354M) were approved with 817 loan facilities on the books ($126 M) and a non-performing loans ratio of 1.39 per cent, the lowest level since the inception of the company. Having outgrown its space in the head office building, the company moved to its own multi-million dollar building – The ACB Financial Centre - on High Street on the 11 September, 2000. The first manager of the Company – Pershing A.R. Waldron, retired on 04 April, 2004 and Peter Ashe is the current manager. The aim of the Trust is to continue to foster a small team that understands that if the company is to continue to achieve acceptable levels of returns that the team must strive to deliver platinum service standards which can only add value to the ACB Group. A five-member panel made presentations on various topics. Included in the panel was Norbert Burton from Consumer Lending who spoke of the Bank’s Student Loan Programme. ctd page 4... The Exhibition Twenty five educational institutions from Canada, United Kingdom, United States, and the Caribbean (including Antigua & Barbuda) participated in the exercise. Students and adults were able to interact with the representatives and were able to take away literature from the institutions. On each day, visitors to the Fair also had the opportunity to take part in a half-hour seminar. Day One’s topic was “Choosing the Right College for My Dream Career” and Day Two’s “So You’re Off To College!” Scholarship A major attraction to the Fair was the donation of a two-year scholarship by Antigua & Barbuda International Institute of Technology (ABIIT). Participants were encouraged to submit an essay on the topic “Antigua Commercial Bank’s International College Fair has significantly influenced my plans for higher education”. The winner was Christine Persaud, a fifth former at the Princess Margaret School. Nelson Simon, Vice Presedent & Head of External Affairs at ABIIT presenting Persaud with her prize In the SPOTLIGHT Executive Shawn Nicholas and expressed the school’s appreciation of the Bank’s continued assistance over the year. The biggest project to date was the funding of the Antigua Commercial Bank Library at the school. IICA Award The International Institute for Cooperation on Agriculture (IICA) has heaped high praises on Antigua Commercial Bank for its support to their offices and to agriculture over the past 20 years. Howard Warner, Principal Sunnyside Tutorial & Shawn Nicholas, Marketing & Public Relations Executive ACB Plaque from Sunnyside Tutorial The Bank has been recognized for its contribution towards the development of the Sunnyside Tutorial School. At a presentation ceremony at the school, Principal Howard Warner handed over a plaque to Marketing & Public Relations 4 The occasion was the celebration of IICA’s 20th anniversary of the establishment of its office in Antigua. ANTIGUA GRAMMAR SCHOOL Cops First ACB Business Interview Challenge Trophy A number of students were able to sharpen their business interview skills by competing in the Antigua Commercial Bank Business Interview Challenge (BIC). Kadeem Joseph was adjudged winner of the Best Business Attire segment of the competition. He also copped the Best Overall prize and a trophy for his school. Jewellene Euzebe of Antigua State College was awarded Best Job Application, while Durand Tim of Pares Secondary School won Best Interview. Sonalli Andrews received a special “Initiative” award for very determinedly initiating his own entry into the competition just one day prior to the competition. The main prize was a laptop computer. Other prizes included MP3 players and scientific calculators from Antigua Computer Technology Co. Ltd. (ACT), a selection of books from Best of Books, and gifts from Antigua Commercial Bank. The Business Interview Challenge - the brainchild of Marketing Research Representative Sasha Jarvis - was introduced to enhance students’ job and college preparation skills. Five finalists were selected for real-life interviews with D. Gisele Isaac. Chantel Kroft - AGHS Durand Tim - Pares Secondary School Anti-Money Laundering: The Importance of Due Diligence By: Collin Maynard D ue diligence is an integral part of a KYC (Know Your Customer) programme and refers to a set of ‘money laundering control policies and procedures that are used to determine the true identity of a customer/client and the type of activity that will be “normal and expected” for the customer, and to detect activity that should be considered “unusual” for the particular customer.’ (Association of Certified Anti-Money Laundering Specialists – Study Guide, 2003 ACAMS, Inc.) This ultimately assists the financial institution in confirming that the customer’s activities and funds are legitimate. The local regulator, the Office of National Drug and Money Laundering Control Policy (ONDCP), in its guidelines to Kadeem Joseph - Antigua Grammar School Sonalli Andrews - ABIIT financial institutions has mandated that deposit-taking institutions must verify the identification of their customers when the business relationship is established or a significant one-off (or series of linked transactions) is undertaken. The requirements vary slightly between a person and an entity. (The Supervisory Authority for Money Laundering, ONDCP – Guidelines for Financial Institutions, September 2002) For individuals, the Bank is obliged to obtain the name, other names used, residential address, country of citizenship, and date of birth. For incorporated entities, the following information will be required: name, place of incorporation, address of registered office, the name and address of local agent, and the names of directors, secretary and other office bearers. In addition to the above information, the Bank should request evidence of income, anticipated cash-flows, the frequency of deposits and withdrawals and any other information to help to establish “normal and expected” transaction activity. ctd on page 6.. Where individuals are unable to provide photographic evidence of their identity (the very young, the elderly, and the disabled), the Bank has established internal procedures to confirm identity. These procedures may include but are not limited to production of birth certificates, Social Security/ Medical Benefits cards and a reference letter from senior civil servant, church leader/minister, etc. or an introduction by a respected customer or from a trusted member of staff. By doing this, the Bank facilitates the process of allowing such persons to open deposit taking accounts. HEALTH MATTERS Discover the foods that make children smarter High Cholesterol: Risk Factors Submitted by Patricia A. Samuel If your risk factors for high cholesterol are high, so is your risk for developing coronary heart disease. Cholesterol is a waxy, fat-like substance made in the liver and found in certain foods, such as from animals, like dairy products (whole milk), eggs and meat. The body needs some cholesterol in order to function properly. However, too much cholesterol can increase a person’s risk of developing heart disease. There are several factors that contribute to high cholesterol -- some are controllable while others are not. Uncontrollable Risk Factors Include: Gender: After menopause, a woman’s LDL-cholesterol level (“bad” cholesterol) goes up, as does her risk for heart disease. Age: Your risk increases as you get older. Men aged 45 years or older and women aged 55 years or older are at increased risk of high cholesterol. The more information the Bank has on its customers, the lower the risk of not detecting incidents of money-laundering. Due diligence is the Bank’s best weapon against being used unwittingly by criminals to launder their ill-gotten gains. Consequently, it is the responsibility of each and every Bank employee to ensure that due diligence becomes an automatic feature of his/her daily interaction with customers. Want to ace your next exam? Ditch the soda, cookies and candy — instead load up the following winning foods! Whether you have a morning, afternoon or evening exam, your pre-test meal should consist of slow-release carbohydrate plus high-quality protein. This winning combination will help stabilize your blood sugar while fuelling your brain with continuous glucose. Bottom line: You remain sharp, alert and ready to conquer. Pre-exam breakfast ideas • Oatmeal with berries: bowl of oatmeal topped with 1-2 teaspoons sugar, fresh berries and a glass of skim milk • Egg sandwich: 1-2 scrambled eggs between two slices of whole-wheat toast and a sliced orange • Breakfast burrito: whole-wheat tortilla stuffed with a scrambled egg, shredded low-fat cheese, cup black beans and optional salsa • Waffles with peanut butter and bananas: whole-grain waffles, toasted and topped with peanut butter and banana slices Family history: Your risk increases if a father or brother Pre-exam lunch ideas was affected by early heart disease (before age 55) or a mother or sister was affected by early heart disease (before age 65). Controllable Risk Factors Include: Diet: The saturated fat and cholesterol in the food you eat raise total and LDL-cholesterol levels. Weight: Being overweight can make your LDL-cholesterol • Turkey/cheese sandwich on whole-wheat bread with baby carrots and an apple • Cold pasta salad tossed with light canned tuna, vegetables and low-cal dressing • Leftover dinner: chicken stir-fry with rice • Bowl of hearty lentil or black bean soup with whole-grain crackers level go up and your HDL level go down. Physical activity/exercise: Increased physical activ- A f t e r - s c h o o l ity helps to lower LDL- cholesterol and raise HDL-cholesterol (the “good” cholesterol) levels. It also helps you lose weight. (Reviewed by the doctors in the Department of Preventive Cardiology and Rehabilitation at The Cleveland Clinic Heart Center.) 6 homework enticers When it comes to hitting the books, think fun/healthy finger foods: • • • • • • • • • • Low-fat popcorn Grapes (chilled or frozen) Apple slices with peanut butter Soy crisps Healthy dry cereal (Puffins, Mighty Bites, Heart to Heart, MultiGrain Cheerios) Baby carrots Pepper sticks (red, green and yellow) Cherry and grape tomatoes String cheese Raw almonds or cashews 4 extra credits for overall brain health 1. Hydrate with plenty of water. 2. Load up on omega-3 fats (fatty fish, omega-3-fortified eggs, ground flaxseeds and walnuts). 3. Eat foods rich in folic acid (spinach, oranges, broccoli and fortified breakfast cereals). 4. Get plenty of exercise. The lighter side of ACB Staff What A Party! Having gone through the year, staffers took time out to let loose and have a good time. It was the Staff Year-End Party which allowed us to have fun, enjoy good food and just have a jolly good time. The audience was ably led through the night’s proceedings by our now world renowned and highly acclaimed Masters of Ceremony, Cecil Joyce and Damion Phillip. Of course, everyone was left in stitches due to highly entertaining performances from the duo. It was also an opportunity for us to bid farewell to Thelma Carr, who retired as Messenger/Maid. Great showing from TEAM ACB The Bank is pleased to introduce the TEAM ACB Cricket Team. The members played their inaugural match during a friendly competition against a Parish League Masters Team which comprised men who have been playing competitive cricket for over 30 years. TEAM ACB did not win but the show- Shereen James Woman of the Match ing was admirable. Congratulations to our “Woman of the Match” Shereen James who made three, not out, playing hard ball cricket and almost took a catch that would make Chris Gayle feel proud! Way to go TEAM ACB! We look forward to your next match. Thelma Carr & Mrs. Jennifer Hector Donations/ Sponsorship Glaucoma Support Group The Antigua & Barbuda Glaucoma Support Group received sponsorship for the printing of their bookmarks to assist with their public awareness campaign and the celebration of World Glaucoma Day on 6 March. Dr. Alister Francis Memorial Lecture Antigua Commercial Bank partnered with the Antigua State College to host the fifth installment of the Dr. Alister Francis Memorial Lecture Series on 12 February. The guest lecturer was the Governor General of St Lucia, Dame Pearlette Louisy. Shantia Edwards, ACB Marketing & Public Relations Rep & Dr. Salem Zreibe of Antigua & Barbuda Glaucoma Support Group Other contributions included: • T.O.R Memorial School - Student of the Year Award (2006-2007) • Princess Margaret School - ACB Award to two top students • Christian Union Junior Academy - ACB Award for top student • Sunnyside Tutorial School – ACB Award to four top students • AIDS Secretariat for World AIDS Day 2007 • Citizens Welfare Division’s food drive for the elderly • Contribution to Ministry of Social Transformation Christmas Lunch • Christmas Lunch for the elderly in St. John’s Rural West • Prime Minister’s Fun Run 30 Years of Parish League Sponsorship The Bank recently participated in its 30th presentation ceremony of Parish League Cricket. The Bank’s relationship with the League dates back to 1977 when the then general manager, C.W. Dickson and the director Granville Flax traveled from village to village to ensure that there was development of cricket and healthy competition among teams, as well as to monitor and assist a fledgling Parish League. Since then, a number of Antiguans would have benefited from the programme and would have played at regional and international levels. Parish League is considered as a nursery for cricket in Antigua. In addition to the players, attention was also given to the training of umpires and scorers. 8 Antigua Commercial Bank sponsors four levels of competition in the League. The overall results are: Antigua Commercial Bank/Richie Richardson 2007 Limited Overs Competition Champion: Swetes Fernandez Collecting on hehalf of Freetown Antigua Commercial Bank/BWIA/ Curtley Ambrose 2007 Two-Day Competition Mr. Fitzroy Brann presenting Champion Trophy to Valton Mack - Swetes Cricket Club Champion: Freetown Antigua Commercial Bank/ Dave Joseph 2007 Limited Overs Competition Champion: Stingray City Seatons Antigua Commercial Bank/American Airline/ Sir Vivian Richards 2007 Thursday League Competition Champion: Police Goldwin Prince - Seatons Ivor Lawrence Collecting on behalf of Police the Champions of 2007 Thursday League Competition Tips to safeguard against identity theft By: Sidlow Frank The advent of Internet Banking and other forms of e-commerce have led to greater convenience in conducting online financial transactions, but have also created opportunities for criminal elements to perform identity theft - the practice of retrieving personal ID related information unknown to the victim, for the purpose of financial or other benefit. Here are some general guidelines to protect yourself from identity theft. • Never conduct a financial transaction while connected to a public WiFi (wireless) access point e.g. at the airport or hotel lobby. Data transmitted over a wireless network is generally unsecured and can be “sniffed” (sniff - to use software to capture data packets traversing a network) by even novice hackers. • Never use the “Remember my Password” function on any Web site that contains personal or financial information. Anyone using your computer can access the same information or conduct business in your name. • Beware of “phishing” (phish – to send out any communication designed to solicit sensitive information) scams designed to lure you into submitting personal information online. These messages may look like official correspondence from a company you do business with, but don’t be fooled! Legitimate companies don’t request sensitive information via e-mail. If in doubt, call the company’s customer service centre. • Before placing an order online, look for a closed “lock” icon on the bottom of the page and make sure the address begins with “https”. This signifies that encryption software is being used to create a secure transaction. • Never walk away from a computer you’re logged in to. Someone else can use that computer to perform unethical or illegal activities in your name. You’ll be considered the primary suspect, and you’ll have to prove you weren’t responsible. Log out of all services or lock the computer before leaving! • Getting rid of a computer? Just erasing or reformatting the hard drive doesn’t completely remove the information you don’t want others to have. Use special software to “scrub” your hard drive so that your files can’t be recreated. HR CORNER• HR CORNER• tive. Writing the plan gives it a measure of legitimacy and allows the author to evaluate his/her success. Take CONTROL of Your Career! By Eurel E. Hodge Do you think you have been overlooked for a promotion or an award? Is your desire to hold a supervisory or management position stifled by a poor academic or performance record? Take ownership of your personal and professional development. Ask yourself tough questions and respond frankly. How can I improve my performance? Am I open to suggestions and feedback? Am I a team player? What is my ultimate career goal? What knowledge and skills do I need to achieve this goal? How can I turn my weaknesses into strengths? How much time and money is needed to acquire the required knowledge and skills? This is not a complete list, but it’s a good start. Check your answers against an objective supervisor’s or co-worker’s list. More than likely, you overlooked some key area for development. It is imperative that you record your answers as you will need to update them as you progress towards your objec- With a solid plan in place, identify an accredited institution and course to obtain the requisite knowledge and skills. During your research, pay keen attention to the cost and length of the course. Determine their impact on your current lifestyle, particularly if you plan to pursue studies while managing a full-time job. Modern organisations operate on the premise that a trained staff is more productive. Many have implemented in-house training programmes. Others, like Antigua Commercial Bank, subsidise staff development through various grants and incentives, e.g tuition reimbursement and study leave. Take advantage of these measures; they are excellent and cost effective ways to get additional training. Inquire about scholarships or financial aid. The Board of Education awards scholarships to accredited regional and international institutions. All you have to do is apply. It is easier to earn a scholarship/financial assistance if you are already enrolled, so demonstrate your commitment to continuous learning by taking a student loan or using personal savings to start your studies. Take control of your professional future! Write your career plan today. If you need assistance, please do not hesitate to ask your Human Resource or Training Officer. STAFF MOVEMENTS PROMOTIONS: We offer congratulations to the following employees who have been promoted during this quarter: Arlene Richards - Private Banking Supervisor Joyann George - Private Banking Representative Natalie France - Private & Corporate Banking Administrative Assistant TRANSFERS: Evangeline Allen, a former Consumer Lending Representative is now a Corporate Banking Representative/ Credit Analyst and Arlene Joseph who was a Recoveries Liaison is now a Consumer Lending Representative. WELCOME We welcomed a number of new staff this quarter: Eurel E. Hodge - Training & Recruitment Officer Jacqueline Hewlett - Compliance Specialist Eric Henry - Customer Service Representative Shereen James - Customer Service Representative Shantia Edwards - Marketing & Public Relations Representative Lisette Mannix - Customer Assistant Marissa Horsford - Customer Relations & Sales Representative 10 • HR CORNER• HR CORNER STAFF APPRECIATION Joy-Ann George Congratulations to our colleagues who were recognised for their work during the recently held general staff meeting. Dawn McCoy They Were: Joy-Ann George Private & Corporate Division Tuesdae Knight Accounts Tuesdae Knight Mario Blackman Collin Maynard Compliance Department Adrian Bass Mortgage & Trust Collin Maynard Dawn McCoy Mortgage & Trust Linda Christopher Mario Blackman Customer Relations Linda Christopher Customer Relations Adrian Bass Arwain Christian Customer Relations GUESS WHICH ACB Employee this is? Please send your answer to [email protected] Arwain Christian SERVICE CLUB UPDATES: The Kiwanis Club of Antigua, under the distinguished The Rotary Club of Antigua and Profiles Antigua Inc. in collaboration with Neverjen Consulting launched its Anger Management Project for Secondary School Students on 6 March at the George Ryan Conference Centre. The project facilitates seminars and workshops for educators and secondary school students on Anger Management and Conflict Resolution with primary reference to the student handbook Managing Anger - Resolving Conflicts by Neilson A. Waithe. The handbook will be provided free of cost. This handbook was written as a tool for students to assist them in understanding and effectively handling anger and conflict. The lead facilitators of the project are Neilson Waithe and Dr. Errol Samuel. The handbooks will be delivered to each student in the secondary schools (including Barbuda) during the seminars, which are scheduled to commence in the latter part of Term 2. Meeting: The club meets every Wednesday at 12:30pm at the City View Hotel. 12 patronage of the Governor General Dame Louis Lake-Tack, presents Music To Your Ears – a musical concert featuring the Signal Hill Alumni Choir of Trinidad & Tobago. The concert takes place at Government House on 29 March at 7:00pm Proceeds are in aid of the club’s Young Children Priority One Projects. Meeting: The club meets every Thursday at 8:00pm at the Heritage Hotel. Girl Guides Association of Antigua & Barbuda Girl Guides will celebrate the 50th Anniversary of the Caribbean Link of Guiding. Established as a direct spin-off of the West Indies Federation inauguration in 1958, the Caribbean Link of Guiding comprises 20 territories and over 5,000 members. Caribbean Link Day is celebrated every year on 22 April. Antigua and Barbuda starts “Going for Gold” on Saturday, 22 March 2008 with the Caribbean Link Kite Flying Event at the Freemansville Playing Field. Then on Sunday 30 March, posh hats, fashion, friends, finesse, fine-foods served with flair, fantastic door prizes, flora & fauna, will be the order of the day featuring a ‘Kaleidoscope of Caribbean Cultures’ with the distinguished Governor-General, Dame Louise Lake-Tack, at the annual Tea in the Garden gala affair. A contribution of $100 to the twohour event (4-6pm) reserves your admission to this golden opportunity. For more information on the Girl Guides Association visit: http://antigua_and_barbuda.wagggs.org/en/home East Coast Optimist Club Want to serve the youth or give back to community? Become a member of the East Coast Optimist Club. The East Coast Optimist Club is one of five (5) Optimist Clubs in Antigua. Join us every 1st and 3rd Tuesday of the month – 7:30 p.m. St. Bartholomew’s Centre – Willikies Village. This year, during May, we will be celebrating our 7th anniversary with a week of activities. Be committed to serve. Further information can be obtained from Helen Looby, Past President at 481-4312 Your Reaction We checked the pulse of some staff members and present a sample of the responses. Question: Do you think the age of retirement should change from 60 to 65 years? “It’s a very good idea but it has some implications for the Social Security Scheme. People will be paying for a longer period before they can enjoy retirement benefits.” • “People at age 60 still have a lot to contribute. Those who are already in the system who are hoping to retire at age 60 should have the option of whether or not they retire.” • “Every year young people leave school and cannot find jobs. Workplaces are not creating spaces for them. Maybe the retirement age should be reduced to 55 years.” • “People are living longer. When they retire at age 60, there’s nothing for them to do.” “Good idea to take the retirement age to 65.” • FOOD FOR THOUGHT “At 65 you’re close to dying. You can’t enjoy your retirement!” • “It’s good for those who want more time to make more money, but it should be optional.” • “No way!” • Remember that great love “For the people who haven’t saved enough for retirement, they have five extra years to make more money.” and great achievements • involve great risk. “Many people are counting down the days to their retirement at age 60. Are you going to now tell them, ‘Sorry, you have to work five years more’?” Anonymous 14 ACB CROSSWORD PUZZLE Welcome to our world of banking services and products. See how many you are able to identify. Created by: Shawn M. Nicholas Junior Savings Student Loan Forty and Over Club Internet Banking Land Loan Golden Savings Mortgage Drafts Car Loan Thrift Funds Foreign Exchange Corporate Banking Cheque Savings Credit Card Wire Transfer Fixed Deposits Safety Deposit Boxes Traveller’s Cheques Night Depository ATM Individual Retirement Account Statements Standing Order VISION “To be the premier financial and related services provider to each client we serve worldwide, creating wealth and opportunities for all stakeholders in an ever changing environment.” MISSION “At ACB we aim to be the best financial services provider, creating wealth for our customers, investors, staff and communities both regionally and beyond.” Published by the Marketing Department Antigua Commercial Bank Thames & St. Mary’s Streets P.O. Box 95 St. John’s, Antigua Tel: (268) 481-4291 Email: [email protected] Editorial Committee: Shawn M. Nicholas, N. Shantia Edwards, Sasha Jarvis, Charles Xavier 16