Taller de Redacción para Negocios

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Taller de Redacción para Negocios
Taller de
Redacción para
Negocios
COLEGIO DE BACHILLERES
DEL ESTADO DE SONORA
Director General
Lic. Bulmaro Pacheco Moreno
Director Académico
Lic. Jorge Alberto Ponce Salazar
Director de Administración y Finanzas
Lic. Oscar Rascón Acuña
Director de Planeación
Dr. Jorge Ángel Gastélum Islas
TALLER DE REDACCIÓN PARA NEGOCIOS
Guía de Aprendizaje.
Copyright ©, 2008 por Colegio de Bachilleres
del Estado de Sonora
Todos los derechos reservados.
Segunda edición 2009. Impreso en México.
DIRECCIÓN ACADÉMICA
Departamento de Desarrollo Curricular
Blvd. Agustín de Vildósola, Sector Sur
Hermosillo, Sonora. México. C.P. 83280
Registro ISBN, en trámite.
COMISIÓN ELABORADORA:
Elaboración:
Edna Elinora Soto Gracia
Corrección de Estilo:
Armando Zamora
Supervisión Académica:
Jesús Arely Meza León
Diseño de Portada
María Jesús Jiménez Duarte
Edición:
Bernardino Huerta Valdez
Jesús Arely Meza León
Coordinación Técnica:
Martha Elizabeth García Pérez
Coordinación General:
Lic. Jorge Alberto Ponce Salazar
Esta publicación se terminó de imprimir durante el mes de junio de 2009.
Diseñada en Dirección Académica del Colegio de Bachilleres del Estado de Sonora
Blvd. Agustín de Vildósola; Sector Sur. Hermosillo, Sonora, México
La edición consta de 746 ejemplares.
2
Ubicación Curricular
COMPONENTE:
CAPACITACIÓN:
FORMACIÓN PARA EL
TRABAJO
ASISTENCIA TÉCNICA
BILINGÜE
Esta asignatura se imparte en el V Semestre; tiene como antecedente
Comunicación Formal para Relaciones Laborales, la asignatura
consecuente es Herramientas para la Negociación y Solución de Problemas,
y se relaciona con Taller de Comprensión de Textos I y II.
HORAS SEMANALES:
04
CRÉDITOS:
08
DATOS DEL ALUMNO
Nombre: ______________________________________________________
Plantel: _________________________________________________________
Grupo: ____________ Turno: _____________ Teléfono:_______________
Domicilio: _____________________________________________________
______________________________________________________________
3
Mapa Conceptual de la Asignatura
TALLER DE
REDACCIÓN PARA
NEGOCIOS
Oficial documents
Writing business
letter
Formal letters
Making oral
presentation
Application
Preparation
Making the
presentation
Inquire letter
Recommendation
Memorandums
Placing an order
Transmmital
Notes
State a complain
Informal letters
Questionnaire
e-forms
Invoice
Fax format
4
Índice
Objetivo general de la asignatura......................................................................... 6
Recomendaciones para el alumno ......................................................................6
Presentación.........................................................................................................7
RIEMS...................................................................................................................8
UNIT 1. WRITING BUSINESS LETTERS ................................................... 11
1.1. Formal and informal letters... ........................................................................12
Self Check ............................................................................................................25
UNIT 2. OFFICIAL DOCUMENTS............................................................... 29
2.1. Forms, memos, applications, notes .............................................................30
Self Check ............................................................................................................41
Consolidation Exercise .........................................................................................45
UNIT 3. MAKING ORAL PRESENTATIONS............................................... 47
3.1. Preparation ..................................................................................................48
3.2. Making the presentation. ..............................................................................53
Consolidation Exercise .........................................................................................55
Bibliography..........................................................................................................59
5
Objetivo General de la Asignatura
Aplicar los principios básicos de redacción y preparación de exposiciones en la
elaboración de documentos y presentaciones diversas, mediante el uso de
vocabulario y estructuras gramaticales para utilizarlos como medio de
comunicación, tanto en su preparación académica como en su entorno laboral.
Recomendaciones para el alumno
La presente Guía de Aprendizaje constituye un importante apoyo para ti; en él se
manejan los contenidos mínimos de la asignatura Taller de Redacción para
Negocios.
No debes perder de vista que el Modelo Académico del Colegio de Bachilleres del
Estado de Sonora propone un aprendizaje activo, mediante la investigación, el
análisis y la discusión, así como el aprovechamiento de materiales de lectura
complementarios; de ahí la importancia de atender las siguientes
recomendaciones:
6
¾
Maneja la Guía de Aprendizaje como texto orientador de los contenidos
temáticos a revisar en clase.
¾
Utiliza la Guía de Aprendizaje como lectura previa a cada sesión de clase.
¾
Al término de cada unidad, resuelve la autoevaluación, consulta la escala de
medición del aprendizaje y realiza las actividades que en ésta se indican.
¾
Realiza los ejercicios de reforzamiento del aprendizaje para estimular y/o
reafirmar los conocimientos sobre los temas ahí tratados.
¾
Utiliza la bibliografía recomendada para apoyar los temas desarrollados en
cada unidad.
¾
Para comprender algunos términos o conceptos nuevos, consulta el glosario
que aparece al final del módulo.
¾
Para el Colegio de Bachilleres es importante tu opinión sobre los módulos de
aprendizaje. Si quieres hacer llegar tus comentarios, utiliza el portal del
Colegio: www.cobachsonora.edu.mx
Presentación
La asignatura de Taller de Redacción para Negocios te proporcionará el enfoque
comunicativo que te permitirá desarrollar tu capacidad para transmitir por escrito
ideas y emociones de manera formal e informal, mediante el empleo de
estrategias específicas en beneficio de procesos de comunicación.
Abarca contenidos relacionados con el estudio de signos de puntuación, las
partes de una carta y otros documentos, el manejo de vocabulario y estructuras
gramaticales expresadas en el contenido, practicando: Parts of a letter, numbers
(dates, quantities, prices…),addresses, salutations (Dear, Sir, …), body of the letter,
complimentary close (Sincerely, Cordially, Regards...),signature and writers
identification, enclosure line, notation(cc:),punctuation (Comma, period, colon,
semicolon, quotation mark, apostrophe, dash, hyphen, parentheses, question and
exclamation marks),expressions, abbreviations,(Sept., St, W, Co.),common
expressions to begin writing (I’m so happy to hear that you…, Thank you for your
letter asking for information about our…),closing sentences (As soon as we hear
from you, we will…, If we can answer any questions, we shall be glad to do so, Best
wishes, See you soon, Yours truly); y preparación de presentaciones orales.
7
RIEMS
Introducción
El Colegio de Bachilleres del Estado de Sonora, en atención a los programas de
estudio emitidos por la Dirección General de Bachillerato (DGB), ha venido
realizando la elaboración del material didáctico de apoyo para nuestros
estudiantes, con el fin de establecer en ellos los contenidos académicos a
desarrollar día a día en aula, así como el enfoque educativo de nuestra Institución.
Es por ello, que actualmente, se cuenta con los módulos y guías de aprendizaje
para todos los semestres, basados en los contenidos establecidos en la Reforma
Curricular 2005. Sin embargo, de acuerdo a la reciente Reforma Integral de
Educación Media Superior, la cual establece un enfoque educativo basado en
competencias, es necesario conocer los fines de esta reforma, la cual se dirige a
la totalidad del sistema educativo, pero orienta sus esfuerzos a los perfiles del
alumno y profesor, siendo entonces el camino a seguir el desarrollo de las
competencias listadas a continuación y aunque éstas deberán promoverse en
todos los semestres, de manera más precisa entrará a partir de Agosto 2009, en
el primer semestre.
Competencias Genéricas
CATEGORIAS
I. Se autodetermina
y cuida de sí.
II. Se expresa y
comunica
III. Piensa crítica y
reflexivamente
IV. Aprende de
forma autónoma
V. Trabaja en forma
colaborativa
VI. Participa con
responsabilidad en
la sociedad
8
COMPETENCIAS GENÉRICAS
1. Se conoce y valora a sí mismo y aborda problemas y retos
teniendo en cuenta los objetivos que persigue.
2. Es sensible al arte y participa en la apreciación e interpretación
de sus expresiones en distintos géneros.
3. Elige y practica estilos de vida saludables.
4. Escucha, interpreta y emite mensajes pertinentes en distintos
contextos mediante la utilización de medios, códigos y
herramientas apropiados.
5. Desarrolla innovaciones y propone soluciones a problemas a
partir de métodos establecidos.
6. Sustenta una postura personal sobre temas de interés y
relevancia general, considerando otros puntos de vista de manera
crítica y reflexiva.
7. Aprende por iniciativa e interés propio a lo largo de la vida.
8. Participa y colabora de manera efectiva en equipos diversos.
9. Participa con una conciencia cívica y ética en la vida de su
comunidad, región, México y el mundo.
10. Mantiene una actitud respetuosa hacia la interculturalidad y la
diversidad de creencias, valores, ideas y prácticas sociales.
11. Contribuye al desarrollo sustentable de manera crítica, con
acciones responsables.
Competencias docentes:
1.
2.
3.
4.
5.
6.
7.
8.
Organiza su formación continua a lo largo de su trayectoria profesional.
Domina y estructura los saberes para facilitar experiencias de aprendizaje
significativo.
Planifica los procesos de enseñanza y de aprendizaje atendiendo al enfoque
por competencias, y los ubica en contextos disciplinares, curriculares y
sociales amplios.
Lleva a la práctica procesos de enseñanza y de aprendizaje de manera
efectiva, creativa e innovadora a su contexto institucional.
Evalúa los procesos de enseñanza y de aprendizaje con un enfoque
formativo.
Construye ambientes para el aprendizaje autónomo y colaborativo.
Contribuye a la generación de un ambiente que facilite el desarrollo sano e
integral de los estudiantes.
Participa en los proyectos de mejora continua de su escuela y apoya la
gestión institucional.
9
10
Unit 1
,
?
“”
ABC
_
( )
, . ¡
Writing business letters
OBJETIVOS DE UNIDAD
El alumno:
¾
Escribirá cartas de negocios, empleando vocabulario y estructuras
Ingles.
Temario:
Formal and informal letters
gramaticales en
Taller de Redacción para Negocios
1.1 FORMAL AND INFORMAL LETTERS
Skills
¾
¾
¾
¾
To learn and use appropriate punctuation marks.
To recognize the parts of a letter.
To identify and write different types of letter.
To use grammar, vocabulary, common expressions when writing a letter.
Warm Up
Refresh your memory. Match the words in the left column with their meaning or examples
from the right column. Write the letter in the parenthesis.
1. Reference
2. Job Title
3. Interview
4. Application
5. Resume
6. Long Distance call
7. Memorandum
8. Slogans
(
(
(
(
(
(
(
(
)
)
)
)
)
)
)
)
a) A short memorable phrase
b) A format applying for a job
c) A conversation city to city
d) a note send in an organization
e) a session of formal questioning
f) Recommendation
g) Also known as Curriculum Vitae
h) Engineer, Accountant, etc.
.
Punctuation
Punctuation is used to help understand the meaning of a sentence. Punctuation is
very important, especially when writing formal or business letters. Here is a
checklist of punctuation marks and uses.
.
,
¾
Period (.) also known as end mark, is a punctuation mark that show
where a sentence ends. It could be a declarative or imperative sentence.
Hermosillo is an interesting city. Declarative sentence
Send me a return letter. Imperative sentence
Use a period after abbreviations and initials.
Chomsky N. is a famous Linguist.
Ford Co.
¾ Comma (,) separates items in a series also it separates compound
sentences. Do not use commas to separate items in series when they are
connected by and or or. Use comma after an introductory Use comma to
separate adjectives that come before a noun.
The students received books, notebooks, pens, and CDs.
Do you prefer chicken or meat sandwich?
He reads books about art and history and music.
When the evening came, we set the table for dinner.
12
Writing Business Letters
My friend is a tall, slim, and blond girl.
Use comma after yes, no, well, when they introduce a sentence.
Yes, I understand the meaning.
No, I won’t accept the offer.
Well, let’s go to the movies, the movie starts at 7 p.m.
Use comma after using transition or interrupting or transition words (you will find a list of
transition words in the following pages).
I’m going to run in the N.Y. marathon, by the way, are you going with me?
I, however, admit my errors.
Use comma when a name of a person or direct address is used in a sentence.
Excuse me, Sir, may I come in?
Did you call me, Adrian?
Use comma in business letters, when writing the dates, in the closing, between cities
and states, and in addresses.
May 24, 2005
Yours truly,
Detroit, MI
“”
¾ Quotation Marks (“…”) are used to enclose a person’s exact
word, use a comma after the quotation. If periods, question, and
exclamation marks, are part of a quotation, they are place inside the
quotation marks, if they are not place them outside the quotation
marks.
I am asking you “Are you ready?”
“Come with me,” said my mother.
Don’t use quotation marks with an indirect quotation.
My father whishes that he could go to Cancun.
Use quotations when using titles.
Song: “Yesterday”
Poem: “Hope”
Novels: “1oo years of solitude”
;
¾ Semicolons(;) are used to connect sentences related in thought,
they indicate a pause and an idea, the pause is long but not as long as
the pause indicated by a period.
My vacation was fun; I needed a vacation very much.
Use semicolon to join statements when the second word begins
with a transitions word (see chart of transitions words below).
You didn’t come; therefore, we didn’t watch the movies.
13
Taller de Redacción para Negocios
Colons (:) are used after a salutation in business letters, between hours and minutes in
time.
See you at 8:00 P.M.
Dear Sir:
¾
¾ Capital letters must be used when writing proper nouns, like a particular person, place, or
thing, also names of days, months, holidays, languages, nationalities, must be capitalized.
:
ABC
The Kenyan, Martin Lel, won the 2007 New York City Marathon on Sunday November 4, 2007.
The Mexican Adrian Corrales ran in the New York City Marathon with an official time of 3:48
hrs.
Capitalize names of streets, boulevards, highways, clubs, companies,
organizations, business, and institutions.
She lives on Fifth Street.
We drove all the way Rosales Boulevard.
He works at Ford Company.
One must never forget to capitalize the first word in a sentence and the first
word of a direct quotation.
The Marathon began at 10:10 A.M.
He replied “It is not true”.
Capitalize the first word in a letter salutation, the names or titles of a person addressed
and the fist word in a letter closing.
Dear Sir:
Sincerely your,
¾ Hyphens (-) are used to divide a word at the end of a line, they are used at the end
of a line, with compound numbers, and fractions.
Nogales is located at the north of the State of Sonora in the CounMexico.
There is a custom office at kilometer twenty – one.
¾ Apostrophe (‘) is used to form the possessive of noun, it also indicates the omission
of a letter in contractions.
That is Albert’s i-pod.
We’ll graduate in two more years.
¾ Dash (__) is used instead of a colon (:) before a list of people or things, when you
want to emphasis the information. Is used to conclude a list of elements.
All the high schools were at the conference____ Cobach, Cetis, Cecites, UVM, and all
private high school.
Gelatin, cream, cream cheese ______ all go in this rich dessert.
14
-
’
_
Writing Business Letters
( )
¾ Parentheses (….) Parenthesis in singular, are used in pairs to separate
text from other text without destroying the meaning of a sentence.
The song “Yesterday” was composed by Paul McCarthy
(one of the Beatles).
Alamos (located in Sonora) is very famous for its festivals.
TRANSITION OR INTERRUPTING WORDS
after all
however
for instance
for example
by the way
furthermore
besides
in fact
to tell the truth
in my opinion
on the other hand
in addition
Practice, Play, and Learn
1. Find out more about “Punctuation” in the following Internet Web sites:
http://en.wikipedia.org/wiki/Punctuation
http://www.englishchick.com/grammar/grpunc.htm
2. Practice and learn, you’ll find exercises in the following Internet web site:
http://owl.english.purdue.edu/handouts/grammar/
3. Play and learn, find interactive games in the following Internet web sites:
http://www.bbc.co.uk/schools/ks2bitesize/english/activities/punctuation.shtml
http://www.harcourtschool.com/activity/language_arts/goforgold/content_builder/dswmedia/g1c26/nadia.
htm
http://eatsshootsandleaves.com/ESLquiz.html
1. Add periods and commas to the sentences where necessary, and circle them.
1.
2.
3.
4.
5.
6.
2.
Please bring me a menu I thing I’ll have a hamburger yogurt and coffee
Yes buy the ingredients Buy cake mix frosting and chocolate chips
No I don’t think Pele was his real name
There are business letter friendly letters formal and informal letter
J F Kennedy was assassinated in Dallas Texas
Monday May 24 2005 was a great day in my life
Add colons and semicolons to the sentences, and circle them.
1.
2.
3.
4.
5.
At the library, I went to the History section Mary went to the fiction section.
Use the following ingredients tomatoes, onion, and potatoes.
The baseball game begins at 3 00 this Sunday the football game begins at 2
Empalme is located at the south of Sonora Nogales is located at the north.
We use the following source or energy in Mexico gas, oil, and electricity.
3. Add quotation marks, and change to capital letters where necessary, and circle them.
1. frank said, I have read a biography of the painter diego rivera.
2. john lennon said, I used comparisons to express sadness in my song, Imagine.
15
Taller de Redacción para Negocios
3. no, the poems are ours! exclaimed my friend Camille.
4. yes, the poem is mine! exclaimed sofia.
5. the newspaper read, mexico is a democratic country.
4. Punctuate the following sentences correctly, circle the punctuation you write.
1. The club makes its own rules but it doesnt always enforce them
2. Also you will be able to take part in such activities as walking golfing and
swimming
3. The novel Gone with the Wind was written by Margaret Mitchell
4. No said Dad were not going to Laredo Texas this summer
5. Mr. Sanchez the new high school principal asked the Student Council to publish its rules and
regulations
6. The city of Hermosillo has its hottest day on july 14 1942 when the temperature rose above one
hundred degrees.
7. Helen are you planning to attend the lecture in the University of Sonora tonight
8. It’s a long time since weve visited San Carlos however we wont for Thanksgiving
9. Adrian said I am too busy to go to the Naranjeros baseball game tonight
10. Wow how well you look in your new suit
5. The following paragraph has no punctuation, write it and use the punctuation needed. Use periods,
commas, colons, quotations, and Capital letters. (There are 31punctuation marks missing).
DIFFERENTIAL CALCULUS
a man buys four handsome donkeys in a fair he mounts one of them and returns to his
house
on the way he counts his donkeys one two and three he forgets to count the one he is
riding
he arrives at his house and tells his wife i have just bought four handsome donkeys in
the market place this morning and now i discovered only three
his wife stares at him amazed and replies how strange! you see only three while i see
five
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
16
Writing Business Letters
Angel Flores
A Beginner’s Dual-Language book
Bantam Books, Inc.
Writing a letter
A FRIENDLY LETTER or personal letter is a way to communicate with a friend or
relative. A friendly letter is similar to a conversation. Friendly letters have five parts:
Heading, Salutation, Body, Closing, Signature, (a postscript is optional).
A BUSINESS LETTER is more formal than a friendly letter. Business letters have
eight parts: Return address or Letterhead, Date, Address of recipient or Inside
address, Salutation, Body, Complimentary close, Signature, Name typed. Letters
play an important part in the business world, often through letters decisions are
made that may be favorable or unfavorable.
Source:
www.enchantedlearning.com/.../answers.GIF
schools.tdsb.on.ca/.../images/FriendLetter1.jp
17
Taller de Redacción para Negocios
6. Write the letterhead, inside address, andutation, the following business letter.
From: Colegio de Bachilleres del Estado de Sonora, school address, city and state
To: The National Education Association, 1201 16th Street, N.W., Washington D.C. 200036.
7. Write the letterhead, inside address, salutation, closing and signature, for the following business letter.
From: your name, home address
To: The American Basic Science Club, Inc., 501 East Crockett Street, San Antonio TX 78202
Types of Letters
In a letter we should write as much as we talk. We have to consider what is involved in a good letter:
¾ A good letter is one that is carefully planned.
¾ A good letter is brief and to the point.
¾ A good letter is one that is accurate in every detail.
¾ A good letter is attractive in appearance and in proper form.
There are different purposes for writing a business letter. These are types of letters:
Transmittal letter are used when a secretary sends certain documents such as: contracts, deeds, legal
documents, speeches, etc.
Place an order letter is used to order merchandise, it should be clear and brief.
State a complain letter should be brief and polite but you should state clearly the reason for the complain.
Recommendation letter or reference letter recommends someone for employment. You must be familiar
with the applicant’s abilities to offer an evaluation.
Inquiry letters seek for information, assistance, or merchandise, in this letter you must give the subject and
reason for your inquire.
18
Writing Business Letters
1- State a complain letter. 2- Inquire letters
1
3- Transmittal letter.
4- Recommendation letter.
July 15, 2007
2
November 24, 2007
Mr. Albert Fence
43 Grand Avenue
Nogales, Arizona
Mr. Mark A. Smith
239 Obregon Avenue
Nogales, Sonora
Gentleman:
Dear Sir:
If you have driven past my home, you have noticed, I
am sure, the large hols in the middle of the road near my
gate. I wrote three letters to Mr. Rogers, who is in charge
of the roads, advising him that the road is in bad shape;
but I have not had an answer to any of my letters.
I believe that some time ago you published a booklet,
“An Office Manager’s Guide for the Selection of New Office
equipment.”
This booklet should be helpful in selecting equipment
for our new branch office in Ford Co. If it is still available, will
you please send me a copy.
May I solicit your help as Mayor to get our road
paved or at least patched.
Sincerely yours,
Sincerely yours,
Charlie Brown
Edna Yards
4
3
January 6, 2007
April 7, 2007
Mr. Adrian Field
45 Second Street
Detroit, Michigan
Mr. Jack Green
568 San Carlos Avenue
Hermosillo, Sonora
Dear Professor Fields:
Dear Mr. Green:
Two copies of the talk Mr. Preston delivered to
the company for the Advancement of Management are
enclosed.
This letter will introduce to you my colleague and
neighbour, Henry Nelson. Henry is interested in going into
sales work, a field in which he majored in college.
We are happy to fill this request. If you should desire
additional copies for classroom use in the course you
are giving for the company employees, please do not
hesitate to let us hear from you.
I seem to remember that you were looking for someone
to take over your Sonora territory. I believe he would be able
to handle the job nicely.
I shall appreciate anything you can do for Henry.
I hope that everything is going well with you.
Sincerely yours,
Sincerely yours
Fatima Grace
Secretary for Mr. Preston
Thomas Burton
19
Taller de Redacción para Negocios
8. Punctuate the following letter for placing an order, also write the Letterhead giving your name,
address, city and state. Close the letter with your Signature.
________________________
________________________
________________________
________________________
Radio Shack Company
42 West Mariposa Road
Nogales Arizona
Gentlemen
Please send me the following batteries advertised in the New Day newspaper of November 18 2007
1 government surplus brand new nickel-cadmium cell
1 government surplus nickel-cadmium motor-starting cell
A money order for $8000 (eighty dollars) is enclosed The amount includes 300 (three dollars) for
handling
Sincerely yours
_____________________________
(your name)
Read the following charts carefully, they will help you when you write letters.
Salutations and Closings of a letter
SALUTATION
CLOSING
20
Very Formal
Sir:
Madam:
My dear Madam:
My dear Sir.
Respectfully your,
Yours respectfully,
Formal
Dear Sir:
Dear Madam:
Gentlemen:
Less formal
Dear Mr. George
Dear Mrs. George
Friendly
Dear Friend,
Dear Sofi,
Yours truly,
Very truly yours,
Sincerely yours,
Yours sincerely,
Cordially,
Warm regards,
Your Friend,
Best luck,
All the best,
Best wishes,
Writing Business Letters
Expressions used in a letter
To begin the letter
Closing Sentences
- I am so happy to hear that you…
- Thank you for your letter asking for information…
- It is a pleasure to welcome you as one of our
customers…
-I look forward to…
- As soon as we hear from you
- If we can answer any question
- We shall we glad to do so
- We shall appreciate any assistance you give us
- Any assistance will be appreciated a
9. Match the columns. Choose the correct information, and write the number in the parenthesis.
Transmittal letter
(
)
1. Inside address
Friendly letter
(
)
2. Recommends someone
Placing an order letter
(
)
3. States a complain
Business letter
(
)
4. Asks for documents
Inquire letter
(
)
5. Personal letter
Reference letter
(
)
6. Orders merchandise
Complain letter
(
)
7. Asks for information
Address of recipient
(
)
8. Formal letter
21
Taller de Redacción para Negocios
10. Read and get familiar with the vocabulary in the table.
Business Letter Vocabulary
attachment
extra document or image that is added to an email
Block format
most common business letter format, single spaced, all paragraphs begin at the
left margin
Body
the content of the letter; between the salutation and signature
Bullets
small dark dots used to set off items in an unnumbered list
certified mail
important letters that sender pays extra postage for in order to receive a notice of
receipt
Concise
gets to the point quickly
confidential, personal
Private
Direct mail, junk mail
marketing letters addressed to a large audience
enclosure
extra document or image included with a letter
Formal
uses set formatting and business language, opposite of casual
Format
the set up or organization of a document
Indent
extra spaces (usually 5) at the beginning of a paragraph
Informal
Casual
justified margins
straight and even text, always begins at the same place
memorandum
(memo)
document sent within a company (internal), presented in short form
Modified block
format
left justified as block format, but date and closing are centered
Postage
the cost of sending a letter through the Post Office
Recipient
the person who receives the letter
semi-block format
paragraphs are indented, not left-justified
Single spaced
format where no blanks lines are left in-between lines of text
Spacing
blank area between words or lines of text
Source: Englishclub.com
22
Writing Business Letters
11. Write a friendly letter, write to your friend about your last summer vacation.
23
Taller de Redacción para Negocios
11.
Now that you have studied the parts of the letter, and after reading the charts, write the following
types of letters in separate papers and hand them over to your teacher. (The information is optional you
may use other information).
a. Letter of Transmittal; ask for legal documents (deeds, contracts, etc) to a lawyer, needed at the
company you work for.
b. Letter of Inquiry; ask for the new catalogue to
c. Reference letter; recommend a friend for a job in an Italian restaurant.
d. Place an order letter; Order a lap-tap or a computer to Office Depot or to other office equipment store.
e. State a complain letter; write a letter stating a reason for your complain to any government office or
department.
12. In the web site giving below you can create your own letter, print it and hand it over to your teacher.
http://www.readwritethink.org/materials/letter_generator/
The Envelope
An envelope is addressed to mail the letter. The envelope must have a mailing address and
return address. The mailing address includes the recipient name, address, city, state, and zip
code, or inside address; the return address includes your name and complete address as the
return address written in the letter.
13. Write an envelope for each of the letters from exercise 11, and present them to your teacher.
24
Writing Business Letters
Nombre _________________________________________________________
SELF - CHECK
Núm. de lista ____________ Grupo ________________ Turno __________
Núm. de Expediente ___________________ Fecha ____________________
CIRCLE THE CORRECT ANSWER.
1. The “Period Mark” is also known as:

Punctuation mark

End mark

Point

Comma
2. The punctuation mark that separates ideas, items in a series, and compound sentences, is:

the period

the comma

the colon

end mark
3. What punctuation is used in the closing of a letter?

the period

the comma

the colon

Quotation
4. ___________ are used when using titles, and to enclose a person’s extract word.

periods

colons

quotations

a dash
5. Expressions such as: for example, however, in edition, are:

quotations

interrupting words

punctuation

dash.
6. Friendly letters have _______ parts.

five

eight

six

ten
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Taller de Redacción para Negocios
7.
Business letters have _________parts.

five

eight

six

ten
8. In what part of a letter are the expressions: yours truly, sincerely yours, cordially, written?

heading

salutation

closing

dancing
9. Other name for the letterhead is………

address of recipient

salutation

body

return address
10. In what part of a letter are the expressions: dear sir, dear friend, gentlemen, written?

Heading

Salutation

Closing

Inside address
11. What type of letter asks for documents?

Transmittal

Reference

Place an order

Inquiry
12. What type of letter asks for information?

Transmittal letter

Inquiry letter

Complain letter

Reference letter
13. What type of letter states a recommendation?

Transmittal letter

Inquiry letter

Complain letter

Reference letter
14. Expression use to begin writing a letter:

Dear friend:

Sincerely yours

Dear sir:

Thank you for your letter…
26
Writing Business Letters
15. Another expression to begin writing a letter:

Dear friend:

Sincerely Yours ,

We shall be glad…

I am so happy to…
16. Closing sentence expression:

Dear friend:

Sincerely yours,

I am so happy to…

If we can answer any question
17. Another closing sentence expression:

Dear friend

Sincerely Yours

I’m so happy to…

If we can answer any question.
18. A very formal salutation:

Dear sir:

My dear sir:

Dear friend:

Gentleman:
19. A friendly closing:

Your friend,

Respeatfully Yours,

Yours truly,

Sincerely yours,
l
20. ____________ are parts of the envelope.

Salutation and closing

Signature

Return address and mailing address

Closing
SCORE:
¾
If all of your answers are right, you are ready to go on to the next unit. Great job!.
¾
If you have 17 to 20 correct answers, your learning skills are satisfactory, but is
important that you review the vocabulary and structures in the unit and do only those
exercise which need practice in the consolidation section.
¾
If you responded correctly to 16 answers or less, your learning skills are
unsatisfactory. You need to review all the structures and vocabulary in the unit. Do all
of the consolidation exercises and attend tutoring sessions.
See Answer Key on page 59
27
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28
Unidad 2
Official Documents
OBJETIVOS DE UNIDAD
El alumno:
¾ Redactará documentos de comunicación formal en una organización, utilizando
correctamente estructuras gramaticales y vocabulario.
Temario:
¾ Forms, memos, applications, notes…
Taller de Redacción para Negocios
2.1 FORMS, MEMOS, APPLICATIONS, NOTES…
Skills
¾
¾
¾
¾
¾
To distinguish different types of business documents.
To review the verb tenses.
To examine business documents from different sources of information.
To answer questionnaires, applications, etc.
To write different type of notes and memorandums.
Warm Up
.
Read the dialogue and answer the questions.
Manager:
Pat:
Manager:
Pat:
Manager:
Pat:
Manager:
Pat:
Manager:
Pat:
Manager:
Pat:
Manager:
Pat:
Good afternoon! Sit down; I’ll be with you in a moment.
Good afternoon! Ok I’ll be waiting.
For what position are you applying?
For the bilingual secretary position.
Well, do you have any experience in writing business documents?
Yes Sir, I know how to write memorandums, I know how to write and answer
questionnaires, and I also know how to write notes.
What kind of notes?
You see… people from the company where I worked is very sociable So I
used to write thank you notes, congratulation notes, sympathy notes, or any
kind of sociable note…
That’s interesting, what about business letters?
Since I was the secretary for the Engineering Department, besides writing
notes I wrote letters for placing orders, I used to order power supplies,
fixtures and computer equipment to Assemble Co.
Have you written other type of letters?
Yes, I have written inquiry letter, transmittal letter, letters of complain,
recommendation letters…
That’s ok, I see you have some experience in writing documents. We’ll call
you in a week.
Thank you Sir.
1. What position is Pat applying for?
_______________________________________________________________________
2. What experience does Pat have in writing documents?
_______________________________________________________________________
3. What kind of notes did Pat use to write in her job?
_______________________________________________________________________
4. What department did Pat worked for?
_______________________________________________________________________
5. Do you think that Pat will get the job?
_______________________________________________________________________
To write documents it is very important to use the right tense of the verbs.
In this table you can review the principal parts.
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Official Documents
Tenses of Verbs
The tenses of the verbs are formed from the principal parts of the verbs:
Present Tense expresses an action taking place now, or a daily activity.
Students from Cobach study English from 1st to 4th Sem.
Ana Guevara runs 400m in every International race.
Past Tense
expresses an action that took place in the past.
We ate turkey in Thanksgiving day.
Albert was born on November 26th, 2007.
Future Tense expresses an action that will occur in the future.
We will graduate next year.
You won’t graduate if you don’t study.
Present Perfect Tense expresses an action that occurred at an
indefinite time in the past and may still be going on.
We have studied in Cobach for 2 years.
Remember that there are Regular and Irregular verbs.
Regular verbs form their past and past participle by adding ED.
Irregular verbs form their past and past participle by changing their base form.
DOCUMENTS
You have already studied different kinds of documents used in an organization or in an office, you are familiar
with application, resumes, cover letters, memorandums, e-mails, and some types of business letters.
The following are other formal documents used in an office that we are going to study.
QUESTIONNAIRE
Questionnaires are a good source to gain information from a large number of
people in a structured way according to specific questions.
Questionnaires can be very simple or very complex. There are two types of
questionnaires:
Close format questionnaires, people answer yes or no which give little useful information.
Example: Do you like action movies?
___YES ___NO
Open format questionnaires, People answer a series of questions that provide more useful Information.
Example: What is the purpose of the visit to this country? __________
Applications are filled out the same way questionnaires are filled out.
People write their personal information for specific purpose, they may be
Rental, employment, membership, business or credit application.
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Taller de Redacción para Negocios
eFORM
An eForm is a form where people participate in business or service processes in which
the information can be recorded and calculated on the computer, stored electronically, then
send and e-mailed or printed easily. They are typically used to place orders or provide
feedback, an eform eliminates the cost or printing, storing, and distributing. To use eForms
the company must have a digital certificate and an internet explorer 5.5 is required. Here is an
example of an eForm Contract.
www.imagesoftcorp.com/
NOTES
A note is a short letters such as: thank you note, invitation note, congratulation note, sympathy
note, social note. A note follows a friendly letter format; it has a heading containing only the
date, salutation, body, closing, and signature.
An invitation note should tell all the information of the event, where, and when the event will
take place, this notes contain these initials at the bottom: R.S.V.P. this is an abbreviation for
the French phrase meaning “please respond”. An invitation has to be answered telling why the
invitation is accepted or rejected.
A social note is called bread and butter note when it is used to thank a host
or hostess after staying at their home.
Other kinds of notes are important reminders taken in an office in
handwriting, therefore it is important to have a notepad on the desk.
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Official Documents
INVOICE
An invoice or bill is a commercial document
issued by a seller to a buyer, indicating the product,
quantities, and agreed prices for products or services
with which the seller has already provided the buyer.
The term invoice indicates money owed or money
owing.
FAX FORMAT
Fax, short name for facsimile is a telecommunication technology use to transfer copies
of documents to people at large distance over the telephone network. A fax machine
consists of three parts, a scanner, a modem, and a telephone. A Fax format must be fill
out to send with the documents, giving the name of the recipient, the sender, and a
message with information of the documents being sent.
MEMORANDUM
Business people frequently must communicate in writing with employees of their own company. The primary
purpose of in-house correspondence is to share information, the form commonly used to short, relatively
informal messages is the Memorandum or memos, we have already studied them in previous lessons so we
know that the uses of memos include announcements, instructions, statements,
and informal reports.
Memorandums could be typed or written, even though it is an informal way to communicate, the content
should be polite, brief and with no spelling errors. The message begins with the same information used for emails.
TO: (name of recipient)
FROM: (name of sender)
DATE:
SUBJECT:
Memos are not usually signed. The writer’s initials are typed below the message.
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Taller de Redacción para Negocios
-Applications: Retrieved November 5, 2007 from:
http://office.microsoft.com/en-us/templates/CT101445751033.aspx
-To learn more on questionnaires. Retrieved November 5, 2007 from:
student.bmj.com/.../06/education/images
- Other examples of eForms. Retrieved November 5, 2007 from:
www.imagesoftcorp.com/
1. Fill out the table with the correct conjugation of the verb BUY.
Present tense
Singular
I______________
You____________
He/She/it_______
Plural
We__________________
You__________________
They_________________
Past Tense
I______________
You____________
He/She/it_______
We__________________
You__________________
They_________________
Future Tense
I______________
You____________
He/She/it_______
We__________________
You__________________
They_________________
Present Perfect Tense
I______________
You____________
He/She/it_______
We__________________
You__________________
They_________________
2. Write a statement with the Tenses.
Present:
_________________________________________________________
Past:
____________________________________________________________
Future:
_____________________________________________________________
Present Perfect: _________________________________________________________
34
Official Documents
3. Fill out the following credit application with your personal information.
CREDIT APPLICATION
Initial
First Name
Last Name
Address
(street name & number required)
City
State
Home
Phone
-
-
Business
Phone
-
-
Cell /
Other
Phone
-
-
Zip
You authorize us to contact you at any number you provide.
Email
Address
Yes! I want to receive email updates from you and authorize you to provide my email
address to your store so that I can receive special offers and updates.
Annual
Income
From All
Sources
$
.00
*Alimony, child support or separate maintenance income need not be disclosed unless
relied upon for credit.
Length of
Time at
Current
Address
(in years)
Residence
Complete if at current residence for less than 2 years:
Previous
Address
Previous
City
Previous
State
Previous Zip
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Taller de Redacción para Negocios
4. Answer the open format questionnaire.
Students interest Inventory
Name_____________________________________________________________________
Adults that live with me are:
Name: ____________________________________________________________________
Name: ____________________________________________________________________
Name: ____________________________________________________________________
Name: ____________________________________________________________________
Brothers and Sisters:
Name: ________________________________________________ Age: _______________
Name: ________________________________________________ Age: _______________
Name: ________________________________________________ Age: _______________
Special Friends:
_____________________________
___________________________________
_____________________________
___________________________________
What I like to do most at home: ______________________________________________
__________________________________________________________________________
These are my favorite hobbies:
__________________________________________________________________________
This is my favorite book: _____________________________________________________
This is my favorite TV show: __________________________________________________
If I had one wish, I would want to _____________________________________________
__________________________________________________________________________
School would be better if ____________________________________________________
This is what my teacher did last year that I liked most: ___________________________
__________________________________________________________________________
This is what my teacher did last year that I liked least: ___________________________
_________________________________________________________________________
This questionnaire is answered at the beginning of a school semester so your teacher will get to know you
better.
36
Official Documents
5. Write a NOTE to a manager of a company inviting him/her to a conference about “Development in office
machines”. Remember that the NOTE must follow a friendly letter format.
6. Your company is having an annual banquet, on December 15, at 7p.m. Write an Invitation note to all the
executives. The banquet will be held at the “Holiday Restaurant”. Include a request for response (R.S.V.P.) by
November 24th.
37
Taller de Redacción para Negocios
7. Fill out the invoice; indicate a service or product you’ve already provided to a client.
38
Official Documents
8. Fill out a fax format. Imagine that you are sending your documents to a university and write the message
telling them that is very important that they receive your documents before the registration date.
-
39
Taller de Redacción para Negocios
9. Write a Memorandum: as a secretary to the administrative department of North-West Company, you are
asking the employees to let you know by this week if they will attend the anniversary dinner on September 6,
so you can make the reservations at a local restaurant.
Evaluation of the unit.
An exam containing a well written formal and informal letter using the correct punctuation.
40
Official Documents
Nombre _________________________________________________________
SELF CHECK
Núm. de lista ____________ Grupo ________________ Turno __________
Núm. de Expediente ___________________ Fecha ____________________
CHOOSE AND UNDERLINE THE CORRECT ANSWER.
1. Questionnaires, notes, invoices, eForm are:
Tests in school
Documents used in an office
Papers for file
Formats to fill out in a store
2. This document is to gain information according to specific questions.
Questionnaire
Invoice
Memorandum
Notes
3. This formant gives little useful information in a questionnaire.
complex format
open question format
close question format
simple
4. They are short letters to invite, give thanks, congratulate, or greet people.
Questionnaire
Invoice
Memorandum
Notes
5. What does the initials R.SV.P. mean in an invitation?
please come
please call
please respond
please don’t go
6. The “bread and butter note” is to:
give thanks to a teacher
give thanks for an invitation
give thanks to a host or hostess
give thanks in a social note
7. This document is recorded and calculated on the computer.
questionnaire
invoice
memorandum
eForm
41
Taller de Redacción para Negocios
8. Where is the eForm mostly used?
in stores
in schools
in institutions
in business
9. To use eForms______ are required.
 a computer and internet
a computer and a printer
a secretary and typing machine
a digital certification and Internet explorer 5.5
10. Why are NOTES important when taken in an office?
because they help
because they remind
because they give thanks
because they congratulate
11. This is a commercial document:
questionnaire
invoice
memorandum
eForm
12. Who provides an INVOICE?
the seller
the buyer
the product
the service
13. What does the term invoice indicates?
commercial document
quantity
prices for products
money owed or money owing
14. Forms used when copies are being transfer by telecommunication?
application formats
fax formats
rental formats
credit card format
15. The parts of a fax machine are?
scanner, modem, and telephone
recipient, sender, and message
telephone and answering machine
telephone, and modem
16. The parts of a Fax formats are:
Recipient, sender, and message
Recorder and telephone
Copier machine and telephone
Telephone and modem
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Official Documents
17. Where are Memorandums sent?
from company to company
from city to city
inside the company
incide the office
18. The Memorandum is ___________ message.
a short formal
a short informal
a long formal
a long informal
19. Memorandums can be:
only typed
only handwritten
copied
typed or hand griten
20. The difference between a Memorandum and a Business letter is that:
They don’t have a recipient’s name
They don’t have a sender’s name
They don’t have a signature
They don’t have a message
SCORE:
¾
If all of your answers are right, you are ready to go on to the next unit. Great job!.
¾
If you have 17 to 20 correct answers, your learning skills are satisfactory, but is
important that you review the vocabulary and structures in the unit and do only those
exercise which need practice in the consolidation section.
¾
If you responded correctly to 16 answers or less, your learning skills are
unsatisfactory. You need to review all the structures and vocabulary in the unit. Do all
of the consolidation exercises and attend tutoring sessions.
See Answer Key on page 59
43
Taller de Redacción para Negocios
44
Official Documents
CONSOLIDATION
EXERCISES
Nombre _________________________________________________________
Núm. de lista ____________ Grupo ________________ Turno __________
Núm. de Expediente ___________________ Fecha ____________________
I. Match the columns. Write the letter in the corresponding parenthesis.
1. QUESTIONNAIRE
( )
2. NOTES
( )
3. eFORM
( )
4. INVOICE
( )
5. FAX FORMAT
( )
6. MEMORANDUM
( )
a) A form that is fill out when sending
documents over the telephone.
b) A commercial document used by a seller to a
buyer.
c) This document follows a friendly letter form.
d) This document eliminates the cost of printing,
storing and distributing.
e) This document can have open or close
questions.
f) This document is to send announcements,
instructions, statements and informal reports.
:
II. Write the correct verb tense of each statement.
1. We were the 2007 basketball champions for the Cobach tournament. ______________
2. They have run in the New York City Marathon. _________________________
3. Will Mexico participate in the basketball Olympic Games? ______________________
4. We are in fifth semester. ____________________________
5. Almost all Mexicans like soccer very much. __________________________
6. If we don’t practice, we won’t win. __________________________
7. Have you ever ice-skated? __________________________________
8. We thought we were the best players. ________________________
45
Taller de Redacción para Negocios
46
Unidad 3
Making Oral Presentations
OBJETIVOS DE UNIDAD
El alumno:
¾ Desarrollará las habilidades requeridas para presentar un informe de manera
oral.
Temario:
¾ Preparation
¾ Making the presentation
Taller de Redacción para Negocios
3. 1
PREPARATION
Skills
¾ To identify objectives to make a presentation.
¾ To investigate recommendations for a good presentation.
¾ To prepare the recommended visual aids and equipment for an effective presentation.
¾ To write note cards to support the presentation.
¾ To practice the presentation to avoid problems with visual aids, equipment and timing.
Warm up
Mark yes or no with an X.
YES
NO
Have you ever made a presentation in preparatory school?
Do you like to make presentations?
Would you like to be the speaker in a presentation?
Would you like to be the audience in a presentation?
Do you like to make questions in a presentation?
Have you ever made a presentation in English?
Read carefully and try to understand what a presentation is.
ORAL PRESENTATIONS
You have been giving presentations since first semester in preparatory or secondary school about
ecological, social or cultural subjects, so you know that: “A Presentation is a formal talk to one or more
people that “presents” ideas or information in a clear structured way”. Making a presentation becomes very
easy when you follow a few simple rules.
The presentations that you have been giving were to inform but there are other objectives besides to
inform, those are to train, persuade, or sell.
These objectives become very useful in the working field and in the area that you have chosen. We are going
to study some techniques and vocabulary used in the English language presentation that will be of a lot of
help.
A good speaker has to prepare and organize ideas so that the presentation is well structured and
help the audience listen and understand the message given.
These WH points must be considered:
Who is going to listen to the presentation.
Where the presentation is going to take please, and consider the seating arrangements.
48
Making Oral Presentation
When the presentation is going to take place, and how long will it be.
How the presentation is going to be given, it could be formal or
Informal, with a lot or few visual aids, or in power point.
What are you going to say, and what title are you going to give to
the presentation.
¾
Most presentations are organized in three parts: a short introduction, body of presentation, short
conclusion, and leave the questions at the end.
Notes
Presentations are not usually read because the presentation will
become boring and your audience will go to sleep, therefore it is very
important to make notes on cards, you can number the cards, give a title or
keyword for each section to remind them, example:
Card 1
Global warming
a. Problem (the cause…)
b. Point of view (They consider…)
c. Possible personal solutions (in my
opinion…)
d. Practical solutions ( finally, let me…)
Visual aids
Visual aids are effective in an oral presentation; they will gain your audience attention. Aids such as
posters, models, slides, and videos, also charts and graphs are very useful visual aids. When using these
aids you have
to coordinate them to your message.
Equipment
Remember that the equipment is just to help you make a presentation and you have to check it carefully
before you start. Here we have some of the most used equipment:
Screen
Projector
Lap tap
Flip chart
Overhead
Slide Projector
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Taller de Redacción para Negocios
Power Point
PowerPoint is very used in school, business, and marketing presentations. Due to the use of Power Point the
Slide projector has become obsolete. Power Point is complete presentation graphics software. It gives you
everything you need to produce a professional-looking presentation. PowerPoint offers word processing,
outlining, drawing, graphing, and presentation management documents.
The following gives you a quick overview of what you can do in PowerPoint:
¾ When you create a presentation using PowerPoint, the presentation is made up of a series of slides.
The slides that you create using PowerPoint can also be presented as overhead transparencies or
35mm slides.
¾
You can print audience handouts, outlines, and speaker's notes.
¾
You can format all the slides in a presentation using the powerful Slide Master.
¾
You can keep your entire presentation in a single file- all your slides, speaker's notes, and audience
handouts.
¾
You can move what you have created in other Microsoft products, such as Word and Excel into any
of your slides.
Preparation
You have to practice your presentation so you can be more familiar with what you are going to present, you
can practice pronunciation, and you will be able to check the time that you will take making your
presentation.
You have to prepare everything: visual aids, equipment, and timing. Practice two or three times, remember
that if you practice and prepare everything, and most of all RELAX, and BE POSSITIVE your presentation will
be a success.
Remember that presentations are divided in three parts:
Beginning
Short introduction
welcome your audience
introduce your subject
explain the structure of your presentation
explain rules for questions
Middle
Body of presentation
End
Short conclution
present the subject itself
summarise your presentation
thank your audience
invite questions
Questions and Answers
www.englishclub.com/business-english/presentation-lang.htm
Learn more about Power Point. Retrieved on December 5, 2007
50
Making Oral Presentation
- www.icycolors.com/images/powerpoint.gif
-www.iasted.org/conferences/formatting/Presentations-Tips.ppt
-http://einstein.cs.uri.edu/tutorials/csc101/powerpoint/ppt.html
To learn more about Presentations. Retrieved on December 5, 2007
-http://www.academic-skills.soton.ac.uk/studytips/presentations.htm
-http://www.bolton.ac.uk/Students/StudyResources/Library/HelpGuides/StudySkills/pre.pdf
1. Match the vocabulary with the meanings, writing the number in the parenthesis.
1. PRESENTATION
(
) inform, train, persuade, sell
2. VISUAL AIDS
(
) a formal talk
3. POWER POINT
(
) posters, models, slides, videos
4. NOTES
(
) slides projector, screen, flipchart
5. EQUIPMENT
(
) you number and write on them
6. PREPARATION
(
) it is a graphic software presentation
7. PRESENTATION OBJECTIVE
(
) here you practice pronunciation
2. Suppose that you have a presentation to make in any topic you like, write note cards giving number, title
and keywords.
51
Taller de Redacción para Negocios
3. Answer the questions according to your experience in making ORAL PRESENTATIONS.
1. In what semester were you when you made your last oral presentation? ___________
2. Did you make your presentation by yourself or with of classmates?
__________________________________________________________________________
3. What was the title of the presentation?
___________________________________________________________________________
4. How many times did you practice or rehearse the oral presentation?
___________________________________________________________________________
5. Did you organize your presentation by introduction, presentation, and conclusion?
_____________________________________________________________________________
6. Were you nervous when you made your oral presentation?
__________________________________________________________________________
7. What visual aids did you use?
_____________________________________________________________________________
8. What is a Power Point Presentation?
_____________________________________________________________________________
9. Did you use note cards to organize your presentation?
______________________________________________________________________________
10. What did you learn from your last presentation?
______________________________________________________________________________
4.
What topic would you choose to make your Oral Presentation? Underline it.
1. Global warming
6. The new era of Communication
2.. Iraq War
7. Child labor
3. AIDS
8. E-mail privacy
4. Novel Peace Price
9. Drugs
5. Capital punishment
10. Democracy
Why would you make an oral presentation in this topic.
Because _____________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
_____________________________________________________________________________.
52
Making Oral Presentation
3. 2
MAKING THE PRESENTATION
Skills
¾ To search in the Web for examples of presentations.
¾ To make a presentation.
2. To find out if you are afraid or nervous when making an oral
presentation, take this quiz from Hampton University VA. Mark Yes or No with an X.
When you have to speak in public:
Your hands or legs shake
Yes
No
Your knees give way
You feel sick
You experience a rapid heart beat
Your stomach hurts
You have a hard time breathing
Your voice cracks or shakes
Your mouth becomes dry
You begin to sweat
You become dizzy
You experience chest pains
You begin to stutter
You start to twitch
You wish you were dead
You forget what you wanted to say
You freeze up
If you answered “yes” to:
10 or more
You really need to read the information and practice more.
8-9
Sit back and have a snack while you read more information.
5-7
This will not hurt a bit.
1-4
Start booking those speaking engagements!
Reference: Dr. Welch—Oral Communication, Hampton University, VA
After you have read all about “Oral Presentations”
-Examples of power point presentations:
www.pppst.com/banner2.gif
www.bettendorf.k12.ia.us/.../power%20point.gif
-How to make a presentation: Retrieved on December 10
2007http://www.une.edu.au/tlc/aso/students/programs/tuneup/oral.php
53
Taller de Redacción para Negocios
1. Search in the web for “Oral Presentations”, choose one and evaluate it using the
following chart.
Aspects to evaluate
Give a number
from 0 to 10
(consider 10 as the best)
Organization of Subject
Makes eye contact
Uses Body Language
Uses Gestures
Good Attitude
Visual Aids
Timing
Variation of the Voice
Intonation, Speed, and
Volume
Appearance (first impression)
2. Write your presentation choosing a topic from this unit, or a topic that you prefer. Let
your classmates read and make the recommended changes. Ask your teacher for
opinions and corrections, finally prepare your material (visual aids, laptop, etc.) and
MAKE YOUR ORAL PRESENTATION.
Evaluation of the unit.
ƒ
ƒ
ƒ
54
An exam containing the aspects for a good presentation.
A Portfolio of evidence
A format to evaluate the oral presentations and its elements.
Making Oral Presentation
Consolidation
Exercise 1
Nombre _________________________________________________________
Núm. de lista ____________ Grupo ________________ Turno __________
Núm. de Expediente ___________________ Fecha ____________________
1. Listen carefully to an Oral Presentation of a classmates and answer the quiz.
Aspects to evaluate
Give a number
from 0 to 10
(consider 10 as the best)
Organization of Subject
Makes eye contact
Uses Body Language
Uses Gestures
Good Attitude
Visual Aids
Timing
Variation of the Voice
Intonation, Speed, and
Volume
Appearance (first impression)
2. Count and give the grade to your classmate as a feedback so H?she can make the necessary changes.
55
Taller de Redacción para Negocios
56
Making Oral Presentation
Consolidation
Exercise 2
Nombre _________________________________________________________
Núm. de lista ____________ Grupo ________________ Turno __________
Núm. de Expediente ___________________ Fecha ____________________
1. Fill in the chart with expressions used for each part of a presentation.
Function
Language
Introducing the subject
Finishing one subject...
Analyzing a point and giving
recommendations
Giving an example
Dealing with questions
Summarizing and concluding
Ordering
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Taller de Redacción para Negocios
58
Making Oral Presentation
Clave de Respuesta
UNIDAD 1
1. B
2. B
3. C
4. B
5. B
6. A
7. B
8. C
9. D
10. B
11. A
12. B
13. D
14. D
15. D
16. C
17. D
18. B
19. A
20. C
UNIDAD 2
1. B
2. A
3. C
4. D
5. C
6. C
7. D
8. D
9. D
10. B
11. B
12. A
13. D
14. B
15. A
16. A
17. C
18. B
19. D
20. C
UNIDAD 3
1. B
2. D
3. C
4. B
5. B
6. B
7. D
8. B
9. C
10. A
11. B
12. B
13. D
14. C
15. C
16. B
17. C
18. B
19. D
20. C
59
Taller de Redacción para Negocios
Bibliografía General
60
BOLANDER, Donald O., Litt D. The new Webster’s Fingertip Factfinder. USA Lexicon Publications, Inc.
1987
GRAY BETTY, Toth Marian, Nickel Rango Nancy. World of Language. USA, Silver Burdett Ginn Inc.
HAMP-LYONS, Liz Heasly, Ben. Study writing, a course in written English for academic and professional
purposes.
MURPHY, Raymond. English Grammar in use, self study reference and practice book for intermediate
students (with answers). UK, Cambridge University Press, 1995.
Links:
http://orien.ncl.ac.uk/ming/Dept/Tips/present/comms.htm#Preparation

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