IT Lifecycle Management Services

IT Lifecycle Management Services
Rev. 2016-08-01
© 2016 Newport Computer Services, Inc.
The NCS Global Mission
For over twenty years, it has been our singular mission to provide
corporations and institutions with a compliant, sustainable and secure
solution for retiring IT equipment, computers and other electronics.
Our goal is to minimize the complexity associated with responsible disposal
of computer and IT assets, while maximizing data security, environmental
sustainability and value recovery for our clients.
From initial pickup through to final settlement reporting, our entire process is
transparent, dependable, documented and secure.
We gauge our success – ultimately – by our customers’ “peace of mind.”
Our Process
Secure Chain of Custody
Pickup
Processing
• Background Checks
• Seal Inspection
• NDA, Signed BOL
• Assets Weighed &
Data Destruction
• Certified by ADISA for
Data Sanitization
Photographed
Security
Employee requirements
• Periodic background checks
• Random drug testing
Physical security
• Automatic Locks
• Information Removal
• Tamper-Evident Seal
• Itemized Reports
• NIST 800-88r1,
• Security cameras
DOD 5220.22-M, HIPAA,
• Badge access
Sarbanes-Oxley Compliant
• 24/7 monitoring
• Motion and perimeter sensors
• GPS Web Tracking
• Virtual Geo-Fences
• Secure Facility
• Continuous monitoring
Electronic security
• 24/7 Monitoring
• Detailed Reporting &
• Multiple firewalls
• Video Surveillance
Certificate of Destruction
• Role-based access,
• Password protected system
Data Sanitization
•
EcoErase® software automates Hard Drive sanitation
(Secure Erase, multi-pass overwrite) for both HDDs
and SSDs
•
Interrogates BIOS data with triage guidelines, to
Hard Drive/Media Degaussing
DATASTROYER NSA Approved for classified hard drive
media up to 5,000 Πand tape media & highcoercivity tape up to 2,800 Πsuch as DLT, SDLT, 3480s,
AIT and more
automate disposition
•
Certified by ADISA for meeting ADISA Risk Levels for
sanitizing data*.
•
Compliance: NIST 800-88r1 (Purge level), Dept. of
Defense 5220.22-M, HIPAA, Sarbanes-Oxley
•
SMART predictive testing gives insight into the health
of the hard drive
•
•
http://www.adisa.us.com/adisa-product-claims-
•
Removes all data through high energy magnetic
exposure – renders media unusable
Hard Drive/Media Shredding
HDD Shredder destroys 200 drives/hour; mobile, 1.5 HP,
quiet, self-contained. Shreds hard drives, CD/DVDs,
FDDs, tapes and mobile phones
testing/
HS-OM Shredder NSA Approved for high security
http://csrc.nist.gov/publications/drafts/800-88-
shredding (Optical Media)
rev1/sp800_88_r1_draft.pdf
Service Level Agreement (SLA) guarantee:
• Total data security
• Seamless chain-of-custody
• On-site or off-site data destruction, degaussing or physical drive
shredding
• NIST/DoD/HIPAA/SOX compliance
• Value returned
• Predetermined pricing
• Revenue share/consignment model
• Hybrid model
• Fast, reliable client-focused processing
•
•
•
•
•
Settlements within 30 days of asset receipt
Asset level accountability
Dedicated customer portal
Serialized reporting and audit-ready compliance certificates
Multiple layers of quality control and reconciliation
Data Transmission
• EDI for two-way transmission of electronic data for order
submissions and audit-ready reporting
Portal Access
• NCS custom client portal with multiple contact logins with
individual permission capabilities for project management
“I'd like you to start teaching customer
service to some of our other vendors.
They could use a lesson from the best
customer service organization I’ve ever
worked with. You people rock! Keep up
the good work!”
Facility Manager, Global Medical
Device Manufacturer
“I wish all our vendors were as efficient
Reporting
• Fully customizable reporting and Certificates of Destruction to
meet client requirements
Fully Managed Logistics Services
•
In house and external service providers to take care of all
your logistics needs
and courteous as NCS Global’s staff…
Your company is outstanding. We’re
happy to have a strong relationship
with you!”
Buyer, Reseller of Enterprise IT
Equipment to industry leaders in
aeronautics, technology, automotive
manufacturing and education
What NCS Global Clients Say
Our clients come to NCS Global for our services and
parts, but stay for the experience!
99% Customer Retention Rate
100%
“NCS Global has always been
exceptionally easy to work with.
Nothing needs to be improved, in my
opinion!”
“Everything went very well. Best pickup
I’ve had to date. Thank you!”
Technical Support Director, Corporate Asset
Management
80%
“Everything went very smoothly. The
60%
Very Satisfied
Satisfied
Somewhat
Unsatisfied
40%
guys were in and out very quickly. Very
efficient as well.”
Federal Service Desk Manager, Major
Computer OEM
“Everyone we have ever had contact
with has been very professional and
helpful.”
Office Manager, Health Facility IT
Services Department
20%
0%
Recycling items Quick
and Easy
Customer Sevice
Response time
Value Quoted for
product
Processing/Shipping
Fees
Overall ease of
process
Overall Satisfaction
Certified MBE
Performance Track Award
Certified DBE
Service Areas
Please note: E-waste accepted at our US locations is always processed domestically, and never shipped overseas for disposal.
We are continually adding new partners both domestically and globally – if you don’t see the area where you have recycling
needs, talk to us and let us see if we can help
Visit our website at www.ncsglobalinc.com
[email protected]
+1.603.926.4300