Welcome to Great Western Bank®.

Making Life Great
Dear Customer,
Welcome to Great Western Bank®.
Great Western Bank, Home Federal Bank and Infinia® Bank are coming together to serve you
as the new Great Western Bank. We’re excited to have you as a customer. Know that our
combined strength will help you build for your future with even greater confidence.
While the signs out front will change, you can still expect to receive the same prompt,
efficient and friendly customer service that you’ve come to appreciate. As a Great Western
Bank customer you will still do business locally, with bankers you know and trust.
Although the actual merger transaction is expected to occur earlier, Home Federal Bank and
Infinia Bank will operate as a separate division of Great Western Bank until we combine our
systems over the weekend of June 10, 20161. For now, it is business as usual. We will take great
care to facilitate the smooth transfer of your accounts.
In this book, you will find information about Great Western Bank and answers
to common questions you may have about this transition. Additionally, we have
enclosed a disclosure booklet outlining the terms and conditions for Great Western
Bank accounts. Once our operations are combined, these terms and conditions,
including applicable fee schedules, will govern your account(s). We have also
provided a table showing the changes, if any, that will occur with respect to your
specific account(s). We urge you to review this information carefully.
In the coming weeks, you will receive additional information reminding you of key
dates and events. Should you have any questions, please don’t hesitate to contact
your local banker.
Sincerely,
Ken Karels
President and Chief Executive Officer
Great Western Bank
T he systems conversion is expected to take place over the weekend of June 10, 2016, but is subject to the approval of
applicable bank regulatory agencies and the shareholders of Home Federal’s parent company. There are other contingencies
that may delay or prevent the merger as well. You will be notified if the merger is delayed or fails to happen.
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GreatWesternBank.com 1
Great & Growing
Making Life Great
We’ve been recognized as a Top 10 National Bank1 but we’re true to our roots as a community
bank. Relationships matter.
Our mission is to Make Life Great by taking outstanding care of our customers and creating
long-term relationships. For us, Making Life Great isn’t merely a phrase we use to promote
ourselves. It’s a promise to make your financial life easier and more secure. It’s helping you
buy a home, start a business or plan your retirement. It’s giving our employees an opportunity
to grow and thrive.
The Midwest is our home and we understand the needs of business and agriculture that
drive our local economies. Our “Big Bank, Small Bank” business model means we can provide
services of a much larger bank, but still retain a customer-focused culture typically seen with
smaller banks. We pride ourselves on providing the best of both. With Great Western Bank,
you can bank where big enough and small enough meet.
Our commitment to the communities where we live and play is demonstrated through
financial support, employee volunteerism and community leadership. That’s why you’ll see
us serving meals at local shelters or volunteering our time at schools and civic organizations.
It’s our community too, after all, and it’s another way we Make Life Great.
See www.gobankingrates.com/banking/best-national-banks-2016/
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What Makes Us Great
Local bankers with deep relationships and decades of experience in their markets are
empowered to make decisions that impact their customers.
Great Western Bank has a proven track record of strong, disciplined growth and a highly
efficient operating model. While adhering to our strong credit culture, we have built a welldiversified loan portfolio, which fuels the growth of our communities through personal,
business and agricultural lending programs. Our history of producing strong earnings results,
and our “well capitalized” standing, establishes Great Western Bank’s staying power today
and into the future.
You have the peace of mind knowing the safe and sound place for your money is
Great Western Bank.
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Making Life Great
Great Facts
Eighty years ago we were a small-town bank, but because of our sound and prudent banking
practices (and a lot of hard work), we grew to become a leading regional bank. At heart, we are
still that small-town bank – now we have greater resources and capabilities.
As we come together, our combined bank will:
• provide customers with access to more than 170 branches across South Dakota, North
Dakota, Minnesota, Nebraska, Iowa, Kansas, Missouri, Colorado and Arizona and over
20,000 surcharge-fee ATMs.
• remain a 100% publicly traded company with stock listed on the New York Stock
Exchange under the trading symbol GWB (NYSE:GWB).
• have $11.1 billion in total assets and $1.6 billion in total capital1.
• take pride in being the 7th largest agribusiness lender in the nation2.
• be the employer of choice for approximately 1,650 Great Western Bank employees.
ased on preliminary unaudited proforma condensed combined balances as if the merger had occurred
B
on December 31, 2015.
2A s of December 31, 2015. Source: ABA
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1935
2003
Named changed to
Great Western Bank.
Farmers and Merchants Bank is
chartered in Watertown, SD.
2006
2007
Great Western Bank’s Iowa charter (Iowa,
Kansas and Missouri) and Great Western Bank’s
Nebraska charter merge into Great Western
Bank of South Dakota.
Acquired three branches from HF Financial
Corp. and Security Bank (South Dakota).
Moved headquarters from Watertown, SD
to Sioux Falls, SD.
Acquired Sunstate Bank (Arizona).
2008
2009
Acquired 20 offices of First Community
Bank and one branch from Wachovia
(Colorado).
2014
Great Western Bancorp,
Inc. launched Initial Public
Offering and GWB shares
began trading on the NYSE.
2016
Purchased by National
Australia Bank (NAB).
2010
Acquired 10 branches of F & M Bank (Iowa)
and 62 former TierOne offices (Nebraska).
2015
NAB completes divestiture of GWB.
GWB is 100% publicly traded.
Pending Acquisition of Home Federal Bank and
Infinia Bank (South Dakota, North Dakota, Minnesota).
GreatWesternBank.com 3
Great & Growing
Answers to Questions You May Have
Who is Great Western Bank?
Great Western Bank is a full-service regional bank with branches across Arizona, Colorado,
Iowa, Kansas, Missouri, Nebraska and South Dakota. With this acquisition, we will add
operations in two additional states, Minnesota and North Dakota. We focus on relationshipbased consumer, business and agribusiness banking and are recognized within our markets
for our local, efficient decision-making.
The Great Western Bank difference begins with excellent customer service. Great Western
Bank’s mission is to Make Life Great by taking outstanding care of our customers and creating
long-term relationships.
Will there be any changes to my deposit account(s)?
We have worked to minimize the changes. There will be some necessary product updates as
we transition between the two systems. We will take great care to facilitate a smooth transfer
of your accounts. Please refer to the disclosure booklet included for specific changes to your
existing products.
Will my current checks still be honored?
Yes. Continue to use your checks from Home Federal Bank or Infinia Bank. After June 10, 2016,
when you run out of checks and need to reorder, please order checks through your local
banker or at www.GreatWesternBank.com, unless you have been notified otherwise.
Can I still use my current personal or business debit and ATM card(s)?
Yes. Continue to use your current debit and ATM card until its expiration date, at which time
you will automatically receive your new Great Western Bank branded card.
Will my automatic payments and direct deposits (ACH) continue
as scheduled?
If you have set up automatic payments and direct deposits using a routing transit number
(the nine-digit number located on the bottom of your checks), then yes, your transactions
will continue as scheduled. The transition to Great Western Bank will be seamless.
What about automatic payments I have set up using my debit card?
Automatic payments you have set up using your debit card will continue as scheduled.
What’s the plan with loan payment coupons?
Continue to use your same loan payment coupon supply until further notice.
Can I bank at other Great Western Bank locations?
We expect to consolidate the accounts from Home Federal Bank and Infinia Bank into
Great Western Bank’s systems over the weekend of June, 10, 2016. Between now and then
we ask that you utilize Home Federal Bank or Infinia Bank branches only. Beginning Monday,
June 13, 2016, you can enjoy our expanded branch network.
How late can I make my deposits?
Deposits made in-branch before the cut-off time will post as of the current business day.
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Making Life Great
Does Great Western Bank offer 24-hour phone banking, online banking
and mobile banking?
Yes. These services are available 24 hours a day, 7 days a week for your convenience.
Great Western ebanking features a complete suite of online banking, mobile banking,
bill payment and online statement services. Review the information in this booklet or visit
www.GreatWesternBank.com for more information.
How will I access my current online banking account?
You may soon notice some changes to www.HomeFederal.com and www.InfiniaBank.com.
We will be deactivating certain pages that are no longer applicable. However, account access
links will remain active until we combine our systems in June 2016. Continue to use these sites
to access your account(s).
Will I need a new username and password for online banking?
You will receive a mailing with your new log-in information prior to the June 10, 2016
systems conversion.
Will my branch have a new phone number?
No, all branch phone numbers will remain the same.
Will my branch be closing?
Later this summer, we anticipate closing two Home Federal branches located at 26th and
Marion Hy-Vee in Sioux Falls and at 25 19th Street NE, Watertown. When the merger with
Great Western Bank is complete, you will enjoy a greater number of convenient locations.
As a combined bank, we will have more than 170 branches to serve you.
FDIC
Are deposits at Great Western Bank backed by FDIC insurance?
Yes. The money you have on deposit will continue to be insured by the FDIC. Standard
coverage limits for FDIC deposit insurance are $250,000 of insurance per ownership category.
Deposits that a customer maintains in different ownership categories may be separately
insured up to the insurance limit. By carefully structuring account ownership, you can
maximize the amount of your deposits covered by FDIC deposit insurance. Speak with your
local banker for available options.
What happens to my insurance coverage if I have deposits at two insured
banks that merge?
When two or more FDIC-insured banks merge, deposits from the assumed bank are separately
insured from deposits at the assuming bank for at least six months after the merger. This grace
period gives you the opportunity to restructure your accounts, if desired.
CDs from the assumed bank are separately insured until the earliest maturity date after the end
of the six-month grace period. CDs that mature during the six-month period and are renewed
for the same term and in the same dollar amount (either with or without accrued interest)
continue to be separately insured until the first maturity date after the six-month period. If a
CD matures during the six-month grace period and is renewed on any other basis, it would be
separately insured only until the end of the six-month grace period.
GreatWesternBank.com 5
Great & Growing
How can I find out more about my FDIC insurance coverage?
For more information about how FDIC insurance can help protect your assets, visit
www.GreatWesternBank.com or talk to your local banker.
You can also receive additional guidance from the FDIC using the following channels:
• Call toll-free: 1.877.ASK.FDIC (1.877.275.3342)
• Hearing impaired line: 1.800.925.4618
• Calculate insurance coverage: Use the FDIC’s online Electronic Deposit Insurance
Estimator (EDIE) at: www.fdic.gov/edie
• Read more about FDIC insurance online at: www.fdic.gov/deposit/deposits
• View frequently asked questions on deposit insurance coverage at:
www.fdic.gov/deposit/deposits
Questions?
• Call your local branch
• Call our Customer Care Hotline at 1.800.952.2043 between 7:30 a.m.
and 6:00 p.m. (CT) Monday-Friday or 8:00 a.m. and 1:00 p.m. (CT) Saturday
• Visit our website at www.GreatWesternBank.com/welcome
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Making Life Great
Great Western ebanking
Giving you the tools to bank on your own terms is just one more way Great Western Bank is
Making Life Great. We provide a great digital banking experience with Great Western ebanking,
which allows you to easily manage your accounts from anywhere. Great Western ebanking
provides flexibility, reliability and control.
Online Banking
When you bank online, you can transfer funds, view statements and check balances on a
variety of accounts including checking, savings, loans and certificates of deposit. Do all this,
plus more, on your time from a single location. My Accounts, found on the online banking
homepage, lists your accounts and provides quick access to:
•
•
•
•
•
View key account information at a glance
View recent transactions
Quickly make a transfer
Add payees and pay bills
Set up mobile alerts
Mobile Banking
Manage your finances on the go through our mobile app, mobile site on any web browser
or text message banking. With all of the same functionality and features of online banking,
mobile banking gives you the convenience to bank wherever you are. Using the same login,
you can:
•
•
•
•
•
•
Check account balances instantly
Monitor account activity
Transfer funds safely in seconds
Add payees and pay bills
View check images
Deposit checks with mobile check deposit
Bill Pay
Save time and postage costs with Great Western ebanking’s bill pay solution. Conveniently see,
pay and manage bills in one place from any device. Plus, reduce the risk of fraud by keeping
personal information out of your mailbox. Enroll online to discover how easy it is to:
•
•
•
•
Schedule one-time or recurring payments
View payment history
Set up reminders and e-notifications
Control all of this and more from one site with one password
Online Statements
Online statements allow you to receive your paper statements electronically and save a
few trees. Be in control of your money with access to statement history online. Enjoy the
convenience of online statements that:
•
•
•
•
Reduce the risk of fraud
Use no filing space
Can’t be lost or stolen from your mailbox
Create no paper waste
GreatWesternBank.com 7
Great & Growing
Great Locations
As a combined bank, Great Western Bank will offer more than 170 locations and over 20,000
ATMs1 nationwide for your convenience. We’re growing every day to serve you better and to
Make Life Great in more communities.
Find more information on branches and ATMs at www.GreatWesternBank.com/Locations.
North Dakota
South Dakota
Nebraska
Arizon
a
Colorado
Kansas
Minnesota
Iowa
Missouri
Great Western Bank Footprint2
Follow us on
www.linkedin.com/company/great-western-bank
No surcharges apply to transactions made at ATMs at any Great Western Bank branch and those in our Extended ATM Network
effective June 13, 2016. Withdrawals at non-GWB ATMs may incur additional surcharges which are set at the discretion of the
institution that owns the ATM and may be subject to change at any time without notice to Great Western Bank.
2
Subject to completion of merger between Great Western Bancorp, Inc. and HF Financial Corp.
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