WE ARE

News from TNT Malaysia
Welcome to the Q4 issue of The Orange Express,
our very own e-newsletter where you can be kept
abreast with the latest news and happenings at TNT
as well as about our ongoing initiatives.
WE
ARE
NEW Brand Identity!
The new tagline, 'The People Network', reflects
TNT's resilient, reliable network of skilled people
across the globe who develop strong relationships
with customers. TNT's people go the extra mile to
help customers grow their businesses, contributing
their time, energy, creativity and expertise.
| OD Message
Message from
Operations
Director of
TNT Malaysia
e
he
K
congratulations!
Le
TNT is pleased to announce Mr. Lee
Kheng Tek as its new Operations
Director. Mr. Lee Kheng Tek joined
TNT Malaysia in 2002 as Finance
Manager and has been promoted to
the role of Deputy Financial Controller
in 2005 and subsequently Country
Financial Controller in September
2007. He has set another benchmark
in his career by venturing outside of
Finance to be in the frontier of
business operations. Our heartiest
ng
Te
k
| O
r
perat
ions Directo
“It is truly a privilege and honour for me to
helm the operations at TNT. TNT has very
much become a part of me and I look
forward to charting greater heights with
‘team orange’.
transparent operations to streamline our
services and values. We want to synergise
and harmonise our processes with you,
with the best people and delivery services
we have to offer.
Looking ahead, never in the past have we
honed in heavily on ‘operations’ as the key
driver for our business. At TNT, it has never
been about the sales. In the coming
months, we have extensive plans designed
to drive the perfect service for our
customers by enhancing our systems with a
heavy focus on better clearance and
improved warehousing.
Taking a step back, we are indeed fortunate
to achieve a major milestone recently. We
are the first express delivery and logistics
company in Malaysia to secure the Good
Distribution Practice for Medical Device
(GDPMD) certification, making us the ideal
business partner for top global medical
devices companies.
As ‘The People Network’, we are also
prioritising resources and efforts to
empower our people by creating more
Read on to find out more about our Med
Tech
initiatives
and
other
exciting
development at TNT Malaysia.”
| TNT Events & Happenings
Understanding our Customer Satisfaction:
The Orange Experience Survey
Customers are selected randomly to participate in this quarterly online survey to measure
our customers’ experience with TNT. We utilize the Net Promoter Score (NPS)
methodology to continuously monitor how delighted our customers are using TNT
Services. NPS is a proven methodology for understanding customer happiness through
firsthand feedback. It classifies people as promoters, passives, or detractors depending on
their answer to one simple, but carefully crafted question:
“How likely is it that you would recommend TNT to a friend or colleague?”
Researcher
revealed
that customers who
select 9 or 10 will highly
promote TNT to others
and we regard them as
Detractors
0
1
2
3
Passive
4
5
6
7
8
Promoters
9
10
TNT PROMOTERS
Customer Interface Technology (CIT) Workshop
TNT Promoters were rewarded with a special invitation to a Customer Interface
Technology (CIT) workshop in August at the modern and sleek PLOY restaurant.
The event allowed them to fully understand and embrace a new and more effective way of
shipping with myTNT. TNT Promoters who attended the event were able to witness a live
demo and even experience the myTNT software for themselves.
Special speaker, Mr. Raja Ramachandran, TNT East Asia’s CIT/ Online Marketing Manager,
also graced the event and shared on the broader picture of CIT as well as how TNT is
moving towards the technology direction.
For more information on myTNT, click here.
| TNT Events & Happenings
TNT Delivers
Aid for the
Neighbourhood
This year, TNT continued its
collaboration with MyKasih by
embarking on a year-long food
aid
programme,
pledging
RM41,600 towards this initiative.
Titled “Love My Neighbourhood”,
the initiative will benefit 40
low-income households from
Pangsapuri Enggang in Bandar
Kinrara, which TNT has adopted
with the help of Community At
Heart – an NGO aimed at bringing
about positive change towards a
better community.
| TNT Events & Happenings
Orange Takeover
at the Color Run
In August, TNT Malaysia lit the grounds of Padang
Merbok in vibrant orange as a co-sponsor of
Malaysia’s first official happiest 5k on the planet – The
Color Run. Smiles, laughter, and thrills were delivered
at the world’s most colourful fun run by TNT Malaysia
with exciting activities such as the Bungee Run.
Fifty lucky TNT Promoters also received two special
passes to participate in the colourful run. Additionally,
along with the public, they also participated in the
“Snap, Post and Win” photo contest at the TNT booth,
whereby the winner with the most creative photo
won great prizes worth over RM5,000!
| TNT Events & Happenings
TNT Malaysia
Spearheads
Med Tech Forum
TNT Malaysia recently held a first of its kind
forum in Malaysia, titled “Building Efficient
Distribution Models for Med Tech in
Malaysia: Key Trends to Spur Growth &
Profitability’.
Key stakeholders in the Medical Technology
(Med Tech) sector gathered to deliberate
and discuss challenges as well as trends
within the industry, and analysed strategies
to drive affordable healthcare, whilst
maintaining product and service quality of
world standards.
Forming the credible team of panellists
were Mr Yeong Lih Chyun, General Manager,
B. Braun Medical Supplies; Cik Siti Asilda
Islamuddin,
Regulatory
Affairs
(RA)
Specialist, Boston Scientific; and Mr Ni
Sheng Jie, Regional Industry Director,
Healthcare of TNT, AMEA.
Please click here to read the synopsis of the
Med Tech Forum.
| TNT Customs and Shipping Updates
1
CHINA
WINE IMPORT
REGULATIONS
& REQUIREMENTS
According to China Inspection and Quarantine (CIQ)
and Customs regulations, wine imported into China
must go through formal CIQ and customs
declaration processes, which requires the provision
of specific Customs paperwork (except for a limited
range of wine that have been declared as personal
goods). It is recommended that all wine shipments
are moved via Special Services.
Click here to find out more about the general
guidelines for the importation of wine.
3
P.O BOX
DELIVERY ADDRESSES
NOT ACCEPTED IN
MIDDLE EAST REGION
Please note that TNT does not deliver from and to
address with P.O. Boxes alone. In Middle East,
most buildings have some form of physical
address, street, suburb or nearest landmark. These
should be captured and used as the delivery
address (not the P.O. Box alone). A clear contact
number (preferably two, land line and mobile)
would also be needed.
Click here to find out which countries
are included in Middle East region.
TNT Customs and
Shipping Updates
2
BRAZIL
NEW PROCEDURES
FOR RETURN TO
ORIGIN SHIPMENTS
The regulation for Express clearance in Brazil restricts
imports not only to a maximum value, but also to its
purpose. Some shipments are determined by customs
to be required to be returned to origin (RO) upon
arrival as a non-compliant shipment. Some of the
reasons shipments are returned to its origin can be
due to the lack of the importer’s Tax ID, inaccurate
importer’s Tax ID or prohibited goods.
Click here to find out more on these
new procedures.
| TNT Promotions and Rewards
Go Green with MyTNT: Simplified Shipping
PROMOTION
AND
REWARDS
Shipping
on myTNT:
Quicker and easier
See here for more info
and register today on
www.tnt.com for myTNT
and experience simplified
shipping services.
The new MyTNT is a personalised online
environment that is the easiest and quickest way
to book, track and manage shipments. With
MyTNT, customers can save time, enjoy automatic
quotes, control and manage shipments and many
more. Above all, it is an environmentally friendly
way of shipping by reducing the usage of papers.
TERMS &
CONDITIONS
Receive a
FREE TNT
t1SPNPUJPOWBMJEVOUJM
31December 2014
t0Oly valid for new
myTNT users
t0OF TNT account can
only redeem one gift
TRAVEL ADAPTOR
with your first International
shipment booked through myTNT
Click here to register for a myTNT account!