National Certificate in Business (First Line Management) (Level 4) July—November 2014

National Certificate in Business
(First Line Management) (Level 4)
July—November 2014
The Level 4, National Certificate in Business (First
Line Management) provides managers and
supervisors with the opportunity to develop their
management techniques in a range of key areas:

Organisational principles

Managing change

Staff selection

Performance management

Problem solving

Promotion of quality initiatives

Time management

Business presentation skills

Managing conflict

Employment relationship problems
This is a fully interactive programme where students
are encouraged to participate, to have an open mind
and to share ideas.
The learning consists of:

Theory and activities

Group work and discussion

On-line out of class work (assignments, pre –
reading and self directed learning)
The Next Step - The Diploma in Applied
Business (Level 5 or 6)
There are six specific NZ Diploma in Business papers,
then a choice of either Human Resource Management
or Accounting papers.
Training Details
 Cost of full Programme $1878.00 (inc gst) *
 All training will be at Aoraki Polytechnic Timaru
 Classes will run from 8.30 am to 4.30 pm
*All course prices include the cost of the training,
module assessments and course materials.
The running of these papers is subject to sufficient
numbers, and the price outlined is for NZ Citizens
(with verification) and where no ITO subsidy is
involved. Otherwise full costs apply.
Cancellation Policy
Should an employee be unable to attend, a substitute
is welcome at no extra cost. Regrettably no refund
can be made if the cancellation of a registration is less
than five working days prior to the start of a course.
Session Dates:
Attendee Name
Attendee Date of Birth
Company Name
Telephone
Fax
Session 1
24 & 25 July
Session 2
21 & 22 August
Session 3
18 & 19 September
Session 4
23 & 24 October
Session 5
20 & 21 November
Arthur Street
Private Bag 902
TIMARU
Work e-mail
Postal Address
Email:
Phone: (03) 687 1880
Cell:
027 281 4424
Fax:
(03) 687 1806
[email protected]
Level 4 Programme Delivery
There are two training days per month for five months, with on-line pre-session reading,
activities and assessment work to be completed between the monthly sessions.
Unit
No
Unit Title
Level
Credit
Version
16614
Apply time management concepts and methods in business situations
4
3
3
11647
Present business information for a business purpose
5
5
5
23394
Plan for and carry out staff selection
5
4
2
23396
Demonstrate knowledge of performance management planning
4
3
2
9704
Manage interpersonal conflict
4
6
6
19800
Demonstrate knowledge of employment relationship problems and their
resolution
4
4
3
1987
Develop strategies to establish and maintain positive workplace relationships
4
5
5
16342
Identify key workplace organisational principles
4
4
3
23400
Demonstrate and apply knowledge of change management in a business operation
4
5
2
9696
Apply a problem solving model
4
4
5
8076
Promote the participation of management and staff in quality initiatives
5
4
6
Business Presentations
 Planning of content, format, and language of the
presentation
 Identification and selection of options and evaluation
 Resource requirements
 Potential conflicts and constraints
Problem Solving
 Effective problem solving strategies
 Developing options/alternatives
 Implementing and evaluating the resolution
Time Management




Value of time in the workplace
Goal setting
Identifying time wasters
Balancing sectors of life
Recruit and select staff
 Development of position description, person
specification, and selection criteria
 Sourcing of applicants
 Procedures for screening, short-listing, and preliminary
and final interviewing of candidates
 Documentation and employee and employer's legal rights
Performance Management Planning
 Positions within the organisational structure
 Business planning in relation to organisational purpose
 Development of performance management plans
Quality
 Involving staff in quality initiatives
 Selecting strategy to implement quality initiative
 Review and monitoring quality initiative
Managing Conflict




Strategies for positive working relationships
Identification of interpersonal conflict issues
Development of legal and ethical strategies
Implementation planning and evaluation
Employment Relationship




Employment relationships and their problems
Resolving employment relationship problems
Formal and informal focus
Understanding the roles of the ERS, ERA & EC
Organisational Principles
 The relationship between organisational design and
achievement of organisational goals
 Organisational structures and their key features
 Current management level trends and their implications
 The impact of internal and external environmental factors
Change Management






Causes of change for organisations and potential impacts
Theoretical models for managing the change process
Response and resistance to change
Techniques for assisting people to cope with change
Planning change
Issues arising from change