english first additional language supplementary examination 2010

NATIONAL CERTIFICATE (VOCATIONAL)
ENGLISH FIRST ADDITIONAL LANGUAGE
(First Paper)
NQF LEVEL 4
SUPPLEMENTARY EXAMINATION 2010
(4101124)
8 March (X-Paper)
09:00 – 12:00
This question paper consists of 15 pages, including 5 ADDENDA.
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TIME: 3 HOURS
MARKS: 200
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NOTE: TWO dictionaries per candidate will be allowed.
INSTRUCTIONS AND INFORMATION
1.
Answer ALL the questions.
2.
This paper consists of SIX sections.
3.
SECTION A:
SECTION B:
SECTION C:
SECTION D:
SECTION E:
SECTION F:
4.
Read the instructions for each question carefully.
5.
Number the answers correctly according to the numbering system used in this
question paper.
6.
Start each section on a new page.
7.
Write neatly and legibly.
COMPREHENSION
SUMMARY
GRAMMAR
COMMUNICATION IN A VOCATIONAL CONTEXT
LISTENING AND SPEAKING
POETRY , MULTI-MEDIA TEXT
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SECTION A: COMPREHENSION
QUESTION 1
Refer to ADDENDUM A before answering the following questions.
1.1
The following columns aim to assist you with understanding the different
words that are used in the article. Use a dictionary to help you match
COLUMN A with COLUMN B.
COLUMN A
1.2
1.1.1
Maxim
A
Regard as of minor importance
1.1.2
Advocating
B
Regard as of major importance
1.1.3
Subordinate
C
List of things to be done
1.1.4
Agenda
D
At the expense of others
1.1.5
Freeloading
E
A general truth or rule
F
Supporting/Promoting an
argument/cause
1.4
(5)
The article starts with the following maxim: 'There is no 'I' in team'. Explain
what does this phrase mean in a:
1.2.1
1.2.2
1.3
COLUMN B
Literal sense and
Figurative sense.
(2)
(2)
Quote TWO consecutive words from the text to prove that the writer of the
article does not agree with the original meaning attached to the maxim: 'There
is no 'I' in team'.
(2)
State whether the following statements are TRUE or FALSE. Quote from the
passage to support each answer.
1.4.1
1.4.2
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Individual thinking does not need to be sacrificed when you're a
member of a team.
(2)
Rules play an important part in a team.
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1.5
Name two types of rules mentioned in the text.
(2)
1.6
State one reason why good communication is an important aspect in
teamwork.
(2)
Pete Smith says that conflict has a tendency to 'snowball'. What does he
mean by this?
(2)
Do you believe that trust is an important ingredient amongst teammates?
Motivate your answer.
(2)
Why do you think the South African cricket captain, Graeme Smith's, heroic
performance is mentioned in the article?
(2)
1.10
What is the difference between two excellent teams?
(1)
1.11
Explain what is meant by the following:
1.7
1.8
1.9
1.11.1
1.11.2
1.12
(1)
(1)
'Myth of the Round Table'
'Rotating Chair' leadership
Read the paragraph under the heading 'Smells like team spirit'.
1.12.1
1.12.2
Give another word from this section that tells you what 'gees'
mean.
Write down Smith's belief on the benefit of gees.
1.13
What do you think is the purpose of this article?
1.14
Look under the section: 'How to be a better team player' and answer the
following questions:
1.15
(1)
(1)
(1)
1.14.1
Name two things that attract the reader's attention?
(2)
1.14.2
Which one of the sub-headings do you consider to be the most
important? Give a reason for your choice.
(2)
Give a synonym for 'toxic' in 'The most toxic behaviours' to show that it does
not refer to poison.
(1)
1.16
Explain what a 'dogsbody' is.
(1)
1.17
Give the antonym for 'disagreement'.
(1)
1.18
Which aspects of Ubuntu (the belief that you are a person because of other
people) are captured in this section?
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SECTION B: SUMMARY
QUESTION 2
Read through the passage and in not more than 80 words write down SIX ways on
how an employer can ensure that feedback is delivered in a proper way.
Do adhere strictly to the following instructions as marks will be deducted.
INSTRUCTIONS
•
•
•
•
•
•
List at least SIX facts in full sentences.
Number your sentences.
Write only ONE fact per line.
Use your own words as far as possible. You will be penalised for copying facts verbatim
from the passage.
DO NOT exceed the number of words stated above. Indicate the number of words you
have used in brackets at the end of the summary.
Correct grammar usage
FEEDBACK'S GOLDEN RULES
Employees want to be told whether they're doing their job well, but feedback needs to
be delivered the proper way
Feedback is good thing. For managers it's an important tool for shaping behaviour
that will drive better performance. For their direct reports it's an opportunity for
development and career growth. Mark D. Cannon and Robert Witherspoon in an
Academy of Management Executive article looked at how one can improve feedback.
The starting point for improving feedback is to focus on the outcomes of the business
be it the need to develop talent, to boost sales and to improve on service delivery. It
makes it a lot more helpful when feedback is focused on the employee's
development.
Feedback works best when it's a continual process rather than a formal session once
or twice a year. This can lead to nervousness on the part of both employer and
employee if both parties are not exposed to feedback on a regular basis. At its worst
it can create nervousness and a natural response could be fight or flight. Employers
should therefore practice giving feedback often.
If you've managed direct reports for a while, you've drawn conclusions about them.
That's fine, but don't let these conclusions lead you astray in the feedback session.
Find concrete data that may or may not support your conclusions. Be specific about
what needs to change.
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Even after you've collected your data, you might not have the complete picture. Other
people may see the situation differently. The employee will have his/her side of the
story. Given this, you should therefore never assume that you're right. Difficult
feedback is rarely about getting the facts right. It's about conflicting views, feelings
and values. Reasonable people differ about all these things.
Create an environment where people will feel free to ask questions. Possible
questions: how might you do things differently next time? What do you think worked,
and what could have gone better? Questions like these establish a supportive
atmosphere in which the employee can explore alternative approaches.
Managers have to follow through the feedback process as many dread giving
feedback; they feel like once they've had the conversation, they're done. Feedback
requires ongoing support, so follow-through is vital. A manager can ask: 'What are
the next steps you will take, and how can I support your progress?
At the end of a feedback session, ask what your employee thought of the
conversation and how you as a manager can be more helpful. Your aim should be to
gather feedback on how you give feedback.
Adapted from 2009 New York Times Service, Cynthia M Phoel
SECTION C: GRAMMAR
QUESTION 3
3.1
Read through the following job advertisement and give the correct form of
the word in brackets OR supply one word for each blank space OR choose
the correct word. Write only the question number and your answer.
POSITION: Electrician
The incumbent will report to the Maintenance Manager.
Main duties and responsibilities:
•
•
•
The (3.1.1 electric) will be responsible for the safe, efficient and productive
(3.1.2 maintain) and efficient (3.1.3 available) of all machinery and
equipment (3.1.4 include) electrical reticulation and distribution.
The successful candidate will be responsible for the compliance to required
standards, procedures and government legislation.
(3.1.5 Supervise) of the assistant electricians.
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Qualifications and competencies:
•
•
•
•
•
•
•
•
A tertiary qualification as an electrician and be in possession of a recognized
trade (3.1.6 certify).
Five years post-trade qualified experience.
A qualification and experience in low voltage and medium voltage.
Supervisory experience would be (3.1.7 to your advantage).
Should be able to work on generators, air conditioners, fridges, sub-stations,
floodlights, etc.
A valid code 8 driving (3.1.8 lisense/license).
Basic computer skills (Microsoft Office package)
English Literacy.
Behaviour/ Attitude:
•
•
•
•
•
3.2
3.3
Good interpersonal skills
Communication skills both (3.9 verb) and (3.1.10 write)
A good command of English would be an advantage
Good organisational skills
Willingness to work beyond office hours particularly on event days
(10)
Read through the following sentences selected from the comprehension text
and explain the function of the punctuation marks in each sentence.
3.2.1
'The goal is more important than the role,' writes John C Maxwell.
Explain the function of the inverted commas.
(2)
3.2.2
This should be done with each individual's strengths and
weaknesses in mind.
(2)
3.2.3
Explain the function of the apostrophe s ('s).
Also, formalise some rules, making sure every member knows
what these are.
3.2.4
Explain the function of the commas.
Leadership shouldn't always reside in one person.
3.2.5
Explain the function of the apostrophe in shouldn't.
Great teamwork comes down to morale, chemistry, spirit and trust.
Explain the function of the commas.
(2)
Rewrite the following sentence into the reported speech:
He said: 'I must make the time to meet with all my team members.'
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Join the following sentences by using the words given in brackets to make
one sentence.
3.4.1
3.4.2
3.5
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Be prepared to make sacrifices. You are a member of the team.
The success of the team will depend on this. (when and
because)
(2)
The manager was not responsible for the team's problems. The
chief financial officer was not responsible for the team's
problems. (nor and neither)
(2)
Look at the following statement:
The only difference between two excellent teams is good leadership.
3.5.1
3.5.2
3.5.3
Change this statement into a question.
Change this statement into a negative.
Rewrite the statement into the passive voice.
(1)
(1)
(2)
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SECTION D: COMMUNICATION IN A VOCATIONAL CONTEXT
QUESTION 4
Study the job advertisement, ADDENDUM B and then answer the following questions:
4.1
What type of advertisement is this?
(1)
4.2
Who is the target audience for this advertisement?
(1)
4.3
Comment in detail on the way the data in this advertisement is organised
and structured in order to communicate information effectively?
(5)
The position in the advertisement is written in bold. State the reason for
this.
(1)
What information is supplied at the end of this advertisement? Explain its
usefulness?
(4)
4.6
If you were to send your application, which method would you use?
(1)
4.7
Which other methods of delivering an application are also used for other
submissions of job applications? Name TWO options.
(2)
Which qualification should an applicant have in order to apply for the
position as handyman?
(1)
What are the two main duties that will be expected from the handyman?
(2)
4.4
4.5
4.8
4.9
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4.10
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Say whether the following statements are TRUE or FALSE. Quote from the
text to prove your answer.
4.10.1
4.10.2
Somebody will always keep an eye on the handyman while
he/she is working.
(2)
The successful candidate must have worked in a similar position.
(2)
4.11
Who will the handyman report directly to?
(1)
4.12
Write out the name of the company that advertised this position, in full.
(1)
4.13
When should you submit your application if you want to be considered for
the position?
(1)
4.14
Does a handyman need good interpersonal skills? Motivate your answer.
(2)
4.15
What important information relevant to this application and position is not
included in this advertisement?
(1)
4.16
Do you think it is fair to have e-mail as the only way of submitting an
application? Give a reason for your answer.
(2)
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SECTION E: LISTENING AND SPEAKING
QUESTION 5
Most women like looking after their skin, hair and nails. Some women and increasingly
also men, spend a fortune on salons in order to maintain a youthful and vibrant,
beautiful appearance.
Refer to the cartoon, ADDENDUM C and then answer the questions that follow:
5.1
What response is communicated by the word 'certainly'? Choose the correct
answer from the options given below. Write only the number of the question
and the letter of the option you have chosen.
A
B
C
D
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Unsure
Hesitant
Unlikely
Definitely
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5.2
5.3
5.5
5.2.1
What is Cathy's non-verbal reaction? Write only the number of the
question and the letter of the option you have chosen.
A
B
C
D
Intrigued
Overwhelmed
Worried
Angry
(2)
5.2.2
How is Cathy's non-verbal reaction in frame 2 communicated in
this cartoon? Name two things.
(2)
How did the lady behind the counter make Cathy feel? Write only the number
of the question and the letter of the option you have chosen.
5.7
5.8
Informed
Clever
Unattractive
Good
(2)
Say whether the following statement from frame 3: 'I'd like to look as good as
I thought I did before I came in here', is a fact or an opinion.
(2)
Choose the statement that is a fact from the options given below. Write only
the number of the question and the letter of the option you have chosen.
A
B
C
D
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In frame 2 the shop assistant gives a number of reasons for the use of facial
cream (creme).
A
B
C
D
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I make use of expensive facial cream.
Salons are there to offer proper advice on beauty treatments.
There are 75 salons in this town that women can choose from.
When you are beautiful you feel confident.
(2)
Write down the word that proves that the woman behind the counter is
employed in a professional capacity.
(2)
Look at frame 3 and explain the meaning of the idiom: 'to turn back the hands
of time'.
(2)
There are two possible barriers interfering with communication in frame 2?
Write only the number of the question and the letters of the options you have
chosen.
5.8.1
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B
C
D
Physical
Semantic
Psychological
Cultural
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Explain your choices in 5.8.1.
5.9
Provide evidence of feedback in frame 1.
(2)
5.10
Evidence of conflict exists in this cartoon. Identify the following terms:
(2)
5.10.1
5.10.2
5.11
Internal conflict
External conflict
(1)
(1)
In which frame is the speaker/s demonstrating an ability to listen and respond
to questions for clarification. Quote the sentence.
(2)
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QUESTION 6
6.1
An interview is a formal communication process, therefore slang should be
avoided. Write down the more appropriate formal response to be used during
an interview.
6.1.1
6.1.2
6.1.3
6.2
6.3
(1)
(1)
(1)
Howzit.
I'm cool, man.
Eish!
The interviewer made the following statement. Use a dictionary to assist you
to rewrite it in simple English.
The incumbent must exhibit impeccable work ethics.
(3)
Explain the effect that the following behaviour or body language might have
in the following scenarios. Also suggest ways on how these barriers can be
overcome.
6.3.1
The interviewer speaks very softly.
(2)
6.3.2
The interviewee leans back into the chair and taps his finger on
the table.
(2)
6.3.3
The interviewee speaks in a high pitched voice.
(2)
6.3.4
The interviewee arrives ten minutes late.
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SECTION F: POETRY, MULTI-MEDIA TEXT
QUESTION 7: MULTI-MEDIA TEXT
Refer to ADDENDUM B and then answer the questions that follow:
7.1
Comment on the pun: 'Trumped by 'The Donald'?
(2)
7.2
In the first line 'threw' is used figuratively in: 'threw me completely'. In a
sentence of your own use 'threw' to show the literal meaning.
(2)
Give evidence from the caption that shows that the remaining contestants
were not Nomfundo Xulu's favourites for the finale.
(2)
Looking at the way the contestants are dressed, do you expect this show to
be conducted in a formal or an informal manner and give a reason for your
answer.
(2)
Look at the pictures of the finalists. The person on the left has his arms
crossed in front of him and the person on the right seems to have his hands in
his trouser pockets. What feeling does each one of them portray with their
body language?
(2)
7.6
What will be the plot of this particular episode of 'The Apprentice'?
(2)
7.7
Is the writer of this article mainly writing from a subjective or objective point of
view? Give a reason to prove your answer.
(2)
Donald Trump seems to be a central figure in 'The Apprentice'. What role is
he fulfilling in this television production?
(2)
What expectation could South African viewers, living in a multi-cultural
society, have about the outcome the winner of this season of 'The
Apprentice'?
(2)
7.3
7.4
7.5
7.8
7.9
7.10
Cultural differences within a team bring with it its own challenges. Which
particular challenge did the team face regarding cultural diversity?
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QUESTION 8: POEM
Read the following poem and then answer the questions.
You will be hearing from us shortly
By Ursula Fanthorpe
1 You feel adequate to the demands of this position?
What qualities do you feel you
have to offer?
Ah
2
Let us consider your application form.
Your qualifications, though impressive, are
Not, we must admit, precisely what
We had in mind. Would you care
To defend their relevance?
3
Now your age. Perhaps you feel able
To make your own comment about that,
Too? We are conscious ourselves
Of the need for a candidate with precisely
The right degree of immaturity.
Indeed
So glad you agree
4
And now a delicate matter: your looks.
You do appreciate this work involves
Contact with the actual public? Might they,
Perhaps find your appearance
Disturbing?
5
And your accent. That is the way
You have always spoken, is it? What
Of your education? Were
You educated? We mean, of course,
Where were you educated?
And how
Much of a handicap is that to you,
Would you say?
Married, children,
We see. The usual, dubious
Desire to perpetuate what had better
Not have happened at all. We do not
Ask what domestic disasters shimmer
Behind that vaguely unsuitable address.
Quite so
6
7
8
And you were born - ?
9
So glad we agree.
Yes. Pity
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Look at the title of the poem. When can an interviewee expect to hear these
words?
(2)
8.2
Comment on the setting of this poem.
(2)
8.3
In stanzas two to five, identify four main aspects under discussion for this
interview.
(4)
8.4
Comment on the layout of the poem?
(2)
8.5
Do you feel that the interviewee had adequate time to respond to the
questions? Substantiate your answer.
(2)
8.6
Do you feel that it is fair to ask an interviewee about the following and motivate
your answer in each case:
8.6.1
8.6.2
their looks or/and physical appearance
their accent
(3)
(3)
8.7
Comment on the atmosphere in the poem.
(2)
8.8
It seems as if the interviewer is biased. Point out an example of this from
stanza 5.
(2)
8.9
Quote an example of alliteration from stanza 7.
(1)
8.10
The interviewer uses emotionally laden words. Write only the number of the
question and the letter of the option you have chosen.
A
B
C
D
8.11
Humour
Irony
Sarcasm
Satire
(1)
How would 8.10 impact on the interviewee's feelings? Choose TWO of the
following options. Write only the number of the question and the letters of the
options you have chosen.
A
B
C
D
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Understanding
Uncomfortable
Fearful
Offended
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The interviewer gives a contradictory message in stanza 2. Identify the
contradiction.
The interviewer ends off the interview by saying: 'So glad we agree.' Was
there any agreement reached? Motivate your answer.
TOTAL:
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QUESTION 1: ADDENDUM A
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QUESTION 4: ADDENDUM B
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QUESTION 5: ADDENDUM C
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QUESTION 7: ADDENDUM D (two pages)
TRUMPED BY 'The Donald'
Nomfundo Xulu
BUILDING BLOCK: Donald Trump is a highly successful businessman who saw the opportunity
this show would present in increasing his image worldwide. He is co- producer of the show and is also
putting his money to good use by funding it. He also stars as himself in the show and fulfills the role
of judge. The winner of the show will be employed by him.
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PROPERTY magnate Donald Trump threw me completely last week when he fired Allie Jablon and
Raxanne Wilson from the Apprentice, Season 5. Having followed the largest televised job interview
from, the very beginning, I have to say that this season, more than any other, has kept me glued to my
seat. The introduction of Trump's children, Ivanka and Donald Trump Junior- whom he describes as
his best apprentices- as official board members on the show portrays a different, almost warm side of
Trump.
Of the 18 contestants, six have been sent home in pairs. In week two, it was Stacy Schneider and Jose
'Pepi' Diaz. In week 10, it was Tarek Saab and Charmaine Hunt. Last week Jablon and Wilson were
kicked out to the kerb. Sean Yazbeck and Lee Bienstock are possibly the least expected finalists of the
bunch. Yazbeck proved a problem when his competitors said he appeared to be using his Judaism as a
way to get you of working with the team. The complaint was made after he took two days off the
team's scheduled task to observe a Jewish holiday. Beinstock was just plain irritating and his crush on
Tammy Trenta was extreme. My money was on Wilson, who worked as an appellate attorney.
As a rational South African, I looked at Trump's pattern since the inception of the show in 2004 and
realised that he had employed a black male (Randal Pinkett in season four), a white male (Bill Rancic
in the very last season) and a white female (Kendra Toddin in season three). I thought the obvious
route would be to hire a black female next.
Although I know which of the two irritating men will be the latest addition to the Trump Empire, I
know that giving you a clue will ruin the last two episodes for you. Tonight, the candidates are
challenged to co-ordinate two high –profile charity event. Bienstock works with three of the former
contestants, one of them Wilson, to organise a celebrity hockey event. Yazbeck picks a team former
contestant, including Saab. Their task is to stage an Atlantic City rock concert.
The results are shocking, but what is fascinating is that contestants other than the winner received
offers from Trump a few months later. More good news is that we can finally bid farewell to George
Ross and Carolyn Kepcher as official board members. Watching them agree to everything Trump has
to say has become tiresome.
Catch “The Apprentice” on SABC 3 at 19:30
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