Cover Page - Politeknik Muadzam Shah

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Cover Page - Politeknik Muadzam Shah
Cover Page
Table Of Contents
No
Content
Page
1.
Preface
i
2.
Introduction
1
3.
Vision and Mission
3.1 Department of Polytechnic Education
2
3.2 Politeknik Muadzam Shah
3
4.
Management Organisation Chart
4
5.
Outcome Based Education
5
6.
Tourism & Hospitality Department
10
6.1 List of Staff
11
6.2 Facilities
13
6.3 Programmes Offered
6.3.1 Diploma in Tourism Management (DUP)
6.3.2 Diploma in Tourism Management (Park & Recreation
(DHP)
6.4 Higher Academic Pathway
15
Supporting Department
50
7.1 Department of Mathematics, Science and Computer
51
7.2 Department of General Studies
53
8.
Student Facilities
59
7.
31
49
9.
Studies information
64
10.
Other Facilities
71
11.
Editorial Board
74
12.
Master Plan of Politeknik Muadzam Shah
75
Preface
Bismillahirrahmanirrahim
Assalamualaimkum and Salam 1 Malaysia. Dear Students,
Welcome to our beautiful and cosy campus of Politeknik Muadzam Shah (PMS).
Our students come from all walks of life and various backgrounds. It is our commitment at PMS to help you, as an adult learner, succeed in upgrading yourself
and achieve the right balance holistically.
The world faces dynamic changes in technology and business at amazing speed. To sustain our
economy, the Malaysian workforce needs to continuously upgrade itself to acquire new skills and
knowledge so as to stay relevant. Striking a good balance between your studies and co-curricular
activities, I do believe that PMS will broaden your views about tertiary education and guide you to
enhance your future career.
The rapid changes around the globe demands educational institutions to be dynamic and responsive towards the technological changes around the world. To accommodate such requirement,
the courses offered by the Commerce, Information Technology & Communication, Mechanical,
Design & Visual Communication as well as Tourism & Hospitality Departments in PMS are designed to produce graduates who are creative, innovative and possess towering personality. In
order for PMS to achieve its intended target, we have well-trained lecturers whom are able to
assist and facilitate the students in their learning as well as their holistic education.
We are so pleased that you are here. Best wishes and welcome to PMS !
WAN MUHAMMAD AFIFI BIN WAN ABDULLAH
Director
Politeknik Muadzam Shah
Preface
Assalamualaikum and Salam 1 Malaysia. Dear Students,
Welcome to the new academic year in Tourism and Hospitality Department
of Politeknik Muadzam Shah (PMS). I wish you a successful and enjoyable
semester. The day you stepped into this Department signified a new stage
of your life. Often you have to learn how to stand on your own two feet to
face challenges and to make hard and tough decisions. You have to learn
how to weather storms, face difficulties and failures. People will look at you
as a highly educated and responsible adult. Be tenacious, truthful and humble. We'll get the best out of you. We'll also try to provide you with an amicable and congenial
environment here at PMS for you to learn how to think creatively, manage your time properly, and
get your work done efficiently. But to do this we need your active participation, cooperation and
contribution. From zero to hero, do seek a balance between your studies and leisure time as well.
This handbook had been prepared for the current and prospective of Tourism and Hospitality
Department students. It outlines the knowledge, skills and outcomes of all the programmes curriculum develops for its graduates. Currently, we offer Diploma in Tourism Management (DUP) and
Diploma in Tourism Management (Park and Recreation)(DHP). In order for the students to graduate, the four categories of courses are to be completed – compulsory, common chore, discipline
and elective. We also provide the necessary facilities such as Lecture Hall, Aquatic Pool, Tourism
Computer Centre and Wi-Fi connections to realize the learning potential of students.
All the lecturers look forward in seeing all you and we hope that your presence here will make
Tourism and Hospitality Department more interesting and enjoyable. We believe that you are able
to contribute to the better image and excellence of the department. Studying in PMS will be one
of the most exciting and memorable time in your life. Good Luck ! Wassalam.
Rasidi Hazman Bin Abdul Hamid
Head of Tourism and Hospitality Department
Politeknik Muadzam Shah
Pahang
Introduction
Politeknik Muadzam Shah (PMS) is the 19th polytechnic of the Department of Polytechnic
Education, Ministry of Higher Education. PMS is located in the District of Rompin in the State of
Pahang. On 23 November 2010, PMS has been in operation at the new campus, PMS has offer
nine (9) academic programs at the diploma level. PMS has been awarded the MS ISO 9001:2000
certication by SIRIM QAS International Sdn. Ltd on October 6, 2006. On October 6, 2009, PMS
has received MS ISO 9001:2008 certification.
Established in August 2003, PMS started in Kolej Vokasional Muadzam Shah (back then was
Sekolah Menengah Teknik Muadzam Shah). Moving to its own campus in the end of 2010,
Politeknik Muadzam Shah has risen to the forefront of achievements in various fields, emerging
as the catalyst polytechnic in academic, innovation as well as social responsibilities activities.
The PMS campus is spread across the area of 100 acres which houses seven academic departments, two non-academic departments and seven supporting service units. Those academic
departments consist of five main departments and two ancillary departments. The main departments are the Department of Mechanical Engineering, Department of Commerce, Department of
Information Technology and Communication, Department of Design and Visual Communication,
and Department of Hospitality and Tourism. The ancillary departments, on the other hand, are the
Department of Mathematics, Science & Computer and Department of General Studies.
Vision & Mission
DEPARTMENT OF POLYTECHNIC EDUCATION
VISION
To be Malaysia’s number one provider of innovative human capital through
transformational education and training for the global workforce by 2015.
MISSION
Breaking boundaries for the creation of transformative and creative learning environment for an
innovation-led economy.
Vision & Mission
POLITEKNIK MUADZAM SHAH
VISION
Politeknik pilihan penjana modal insan melalui pendidikan dan latihan yang menyeluruh bagi
memenuhi keperluan tenaga kerja global menjelang 2015
MISSION
Mewujudkan persekitaran kondusif mencakupi pembangunan sahsiah bagi memperkasakan
modal insan yang kreatif dan berdaya saing
Management Organisation Chart
Outcome Based Education (OBE)
Ministry of Higher Education, Malaysian Qualification Agency (MQA) and related professional
bodies require all programs offered by Institution of Higher Learnings to adopt the Outcome
Based Education approach in their teaching and learning activities. This is in line with the
paradigm shift mooted by the Ministry of Higher Education to enhance the quality of education
in Malaysia.
Outcome-based education (OBE) is an educational approach that focuses on what students are
able to do upon completion of a course. All curriculum and teaching decisions are made based
on how best to facilitate the desired outcome. The term outcomes in this matter would be a set
of values or ‘wish list’ on what students should acquire upon their educational program
completion. Outcome-based education is designed so that “all students are equipped with the
knowledge, skills and qualities needed to be successful after they exit the educational
system” (Spady, 1994, p. 9).
In brief, OBE answers the following questions:
 What must the student learn?
 What do the teachers or lecturers want the student to learn?
 How does what student learn affect the overall educational outcome?
 How do the teachers or lecturers make sure that the students learn what they are
intended to learn?
Thus, OBE outlines the guidance for planning, delivering and evaluating teaching and learning
activities to achieve the results expressed in terms of individual student learning outcomes as
shown in Figure 5.1 below.
TRADITIONAL SYSTEM
OBE
Lecturer – centered
Student – centered
Learning
Outcomes
Syllabus
What to teach
Learning environment
Non –
behavioral
objectives
Content
Includes
behavioral
objectives
Assessment
Students passively learning
(makes content visible)
Outcomes achieved?
Students actively involved in learning
(makes learning visible)
Figure 5.1: A Paradigm Shift for Educational System
Outcome Based Education (OBE)
DELIVERY MODES
The diversity of teaching and learning methodologies can be adapted by lecturers as to cater
to the hetrogeneous or different students’ potentials. This is important to ensure that different
students are at the maximum level while the less potential ones are not left behind. Figure
5.2 shows that there are many modes of delivery that can be employed to suit various
teaching and learning purposes.









LECTURE
PRACTICAL
INDUSTRIAL
TRAINING




WORK
ATTACHMENT
FIELD TRIP
PRESENTATION
TUTORIAL
SEMINAR
COLLOQUIUM
VISIT

LABORATORY

DEMONSTRATION
WORKSHOP




ONLINE LEARNING
TELECONFERENCE
SIMULATION
Figure 5. 2: Delivery Modes
PROBLEM
BASED
CASE
STUDY
PROJECT
Outcome Based Education (OBE)
OBE EDUCATIONAL FRAMEWORK
Programme Educational Objectives (PEO):
The broad statements that describe the career and professional accomplishments which the
program is preparing graduates to achieve.
Programme Learning Outcomes (PLO):
The statements that describe what students are expected to know and able to perform or attain
in terms of skills, knowledge and behaviour or attitude by the time of graduation.
Course Learning Outcomes (CLO):
The statements that describe the specification of what a student should learn upon completing a
course .
PMS
VISION AND MISSION
PROGRAMME EDUCATIONAL OBJECTIVES
(PEO)
PROGRAMME LEARNING OUTCOMES
(PLO)
CLO 1
CLO 2
CLO 3
Figure 5.3: OBE Educational Framework
3 – 5 YEARS AFTER
GRADUATION
UPON
GRADUATION
UPON COURSE
COMPLETION
Outcome Based Education (OBE)
FORMATION OF LEARNING OUTCOMES
The achievement of our students is measured by learning outcomes. These learning
outcomes should specify the competencies acquired by students upon completion of their
studies. Donnelly, K (2007) mooted that outcomes cater to the understandings,
dispositions and capabilities which are the personal and intellectual qualities to be
possessed by each student. The outcomes are developed throughout the students’
learning span. These features are contained in the 8 domains of learning outcomes:
Figure 5.4: Competency Domain to be applied in MQA Outcomes
(Learning Outcomes, LO)
Outcome Based Education (OBE)
THREE MAIN STAGES IN TEACHING AND LEARNING PROCESS
In general, OBE concept divides teaching and learning activities into three parts, namely:
i. Planning,
ii. Implementation and
iii. Assessment
At the planning stage, learning outcomes should be determined in advance by taking into
account what students can do after attending a teaching process.
At the implementation stage, the teaching and learning activities should be designed to
achieve the specified learning outcomes.
Finally, the assessment is to be determined where it measures how far students have
achieved the specified learning outcomes and assessment provides input to continuously
improve the teaching and learning process.
The three main stages in T&L process
What TL activities
do I adopt to
achieve the
intended LO?
2
Implementation
Program Bloom’s
Instructor’s
Outcomes Taxonomy
goals
3 domains of
educational goals
(cognitive,
psychomotor and
affective)
Instructional
technology
Lectures
Labs
Instruction/
Approaches
Active &
ProblemCooperative
based
Other
learning
learning
techniques
Learning
Outcomes
1
Planning
Classroom
Assessment
technique
Students
Can my
students do
what I want
them to be
able to do?
What do I want
my students to
be able to do as
a result of my
teaching?
Assessment
3
Assessment
Test
Other
measures
Surveys
Felder & Brent, JEE, Jan., 2003
Figure 5.5: Three Main Stage in Teaching and Learning Process
Towards the future of OBE:
1. Courses will help students to want, passionately, to do things, rather than just ‘be able to’ do
things.
2. Assessment will assess whether students actually and spontaneously achieve the outcomes,
rather than just ‘being able to’
3. Outcomes will include values and principles and purposes as well as abilities.
In conclusion, the call for accountability is inevitably one of the reasons that lead to the
introduction of OBE in Politeknik Muadzam Shah. All parties need to make necessary changes,
modifications, and improvements in the light of the changes aimed. The roles of curriculum,
lecturers or instructors and assessment must gear the students towards the intended outcomes.
Tourism & Hospitality
Department
Introduction
Tourism & Hospitality Department is lead by the head of department and is complemented by
academic staffs and an office operation assistant. The function and role of Tourism & Hospitality department is to produce knowledgeable and skilled semi-professional workforce; hence
to meet the requirement of tourism industries. Department of Tourism & Hospitality offers Two
professional diploma programmes. The programmes are :

Diploma in Tourism Management

Diploma in Tourism Management (Park & Recreation)
Staff Information
Facilities
Classroom
Lobby
Tourism Computer Centre
Tourism Interpretation
Studio
Preparation Modelling
Studio
Recreational Resource
Facilities
Satellite Kitchen
Swimming Pool
Mini Lecture Hall
Syarat Kemasukan
Diploma In Tourism Management
1.
Warganegara Malaysia.
2.
Lulus SPM dengan memenuhi syarat minimum berikut:
a. LULUS Bahasa Melayu
b. LULUS Matematik atau Matematik Tambahan
c. Mendapat TIGA (3) KEPUJIAN bagi mata pelajaran berikut:


Bahasa Inggeris
DUA (2) mata pelajaran lain yang belum diambil kira termasuk Bahasa Melayu,
Matematik atau Matematik Tambahan sekiranya mendapat kepujian.
Syarat kemasukan
Diploma In Tourism Management
(Park & Recreation)
1.
Warganegara Malaysia.
2.
Lulus SPM dengan memenuhi syarat minimum berikut:
a. LULUS Bahasa Melayu
b. LULUS Matematik atau Matematik Tambahan
c. Mendapat TIGA (3) KEPUJIAN bagi mata pelajaran berikut:


Bahasa Inggeris
DUA (2) mata pelajaran lain yang belum diambil kira termasuk Bahasa Melayu,
Matematik atau Matematik Tambahan sekiranya mendapat kepujian.
15
Diploma In Tourism Management
16
Diploma In Tourism Management
PROGRAMME OVERVIEW
INTRODUCTION
In order to keep abreast with rapid technological advancements and evolving requirements in industries today,
Department of Polytechnic Education (DPE) has worked collaboratively with the nation’s key industry players in
developing the curriculum of Diploma in Tourism Management programme. This collaboration aims to equip students with up-to-date knowledge and relevant skills to meet the global challenges and the requirements of the
Tourism industries. This initiative move, namely blended learning, is a form of pedagogy that blends classroom
instructions with structured industrial training program simulated real-life working experience which prepares students for a competitive edge in today’s workplace.
The activities of many Tourism industries require increasingly sophisticated Tourism workforce. One of the most
important factors gearing towards the growth of productivity is qualified manpower in this area, in order for the
industry to develop and remain competitive in the world market.
SYNOPSIS
The Diploma in Tourism is specifically developed to provides a broad understanding of the tourism industry and
the required competencies in major tourism activities such as in travel and tour operations, park and recreation
management, facilities management, event management, recreation tourism, front office operation and visitor
interpretative services. Other fundamental aspects of tourism industry competencies such as tourism and hospitality fundamentals, professional development, communication, health and safety, entrepreneurial development, and
safety and risk management, theme park management, park and risk management are also embedded in this
programme. This diploma programme over six semesters covers a spectrum of applied competencies and abilities
associated with the industry at the skilled, semi-skilled and unskilled levels of employment.
JOB PROSPECTS
This programme provides the knowledge and skills for job designations such as:
Tourism Officer
Travel and Tour Supervisor;
Nature interpreter
Park administration
Community recreation
Tourism Programme Supervisor / Instructor / Facilitator;
Tourism Sales and Marketing Personnel;
Event Management Supervisor/Coordinator;
Travel Package Development Consultant;
Entrepreneur in Tourism, Travel and Tour businesses.
Theme Park Supervisor
Park Coordinator
Recreation Facility supervisor
Diploma In Tourism Management
PROGRAMME AIMS
Diploma in Tourism Management graduates in Polytechnics, Ministry of Higher Education will have
knowledge, technical skills and attitude to adapt themselves with new technological advancement and
challenges in tourism fields
PROGRAMME EDUCATIONAL OBJECTIVES (PEO)
The Diploma in Tourism Management programme shall produce semi professionals who are :
1.
able to deliver critical knowledge based understanding, coherent with highly develop technical
and projected in a polished attitude in tourism fields.
skills
2.
affective in communication and able to prepares them with social skills, leadership qualities and willing
to be responsible towards developing country and community.
3.
able to develop and adapt some key analytical and technical skills in dealing with various
environments.
4.
able to demonstrate entrepreneurship skills and recognize the need of lifelong learning for sucessful
career advancement.
PROGRAM LEARNING OUTCOMES (PLO)
Upon completion of the programme, graduates should be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Acquire tourism knowledge and management to meet current needs and adapt to challenges and
changes in the tourism industry.
practice tourism management skills, deliver quality customer service and practice good values in
tourism establishment.
communicate effectively and efficiently required for effective management within the diverse and
global industries
demonstrate analytical problem solving aptitude enthusiastically, in line with ethical and social
responsibilities.
develop an effective and excellence social skills and responsibilities to meet the common goals in
tourism field.
recognize the needs to continuously nurture intellectual and professional growth through lifelong
learning activities.
inculcate entrepreneurial skills in the related discipline that contribute towards national growth and be
competitive in the industries.
adhere professionalism in dress, grooming, attitude and work towards professional codes and ethics
while enhancing humanistic values to adapt the real work challenge and maintaining the environment.
demonstrate effective leadership responsibility, place behaviour and excellence teamwork that reflect
standards expected of tourism industry professionals
Programme Structure
Semester 1
No.
Code
Course
1.
AA 101
Course
L
P
T
Credit
Islamic Education 1*
2
1
0
2
AB 102
Moral Education 1**
2
1
0
2
2.
AE 101
Communicative English 1
0
4
0
2
3.
AA 103
Foreign Language : Arabic 1
1
2
0
2
3.
AR 101
Co-Curriculum 1
0
2
0
1
4.
BC 101
Computer Application
0
2
0
1
5.
HT 101
Fundamentals of Tourism and Hospitality
2
0
0
2
6.
HH 101
Excellent Hospitality and Customer Service
1
2
0
2
7.
HT 102
Tourism and Hospitality Professional Development
2
1
0
2
8.
HT 104
Tourism Malaysia
2
0
0
2
9.
HT 205
Tourism Geography
2
0
0
2
CONTACT HOURS/CREDIT
26
18
Semester 2
No.
Code
Course
1.
AA 201
2.
Course
L
P
T
Credit
Islamic Education 2*
2
1
0
2
AA 202
Moral Education 2**
2
1
0
2
3.
AR 201
Co-Curriculum 2
0
2
0
1
4.
AA 203
Foreign Language : Arabic 2
1
2
0
2
5.
HT 103
Principles of Tourism & Hospitality Marketing
2
0
0
2
6.
HH 203
Front Office Practice
1
2
0
2
7.
HT 206
Global Distribution System
3
3
0
4
8.
HT 309
Recreational Tourism 1 ( Terrestrial )
1
4
0
3
9.
HT 308
Travel Agency Operation
2
0
0
2
CONTACT HOURS/CREDIT
26
18
Semester 3
No.
Code
Course
1.
AE 301
2.
Course
L
P
T
Credit
Communicative English 2
1
2
0
2
AA 301
Islamic Civilisation
2
0
1
2
3.
AS 101
Soft Skills
1
2
0
2
4.
AA 303
Foreign Language : Arabic 3
1
2
0
2
5.
AW 101
Occupational Safety and Health 1
1
0
1
1
6.
HT 310
Tourist Guiding Techniques
1
4
0
3
7.
HT 515
Recreational Tourism 2 (Marine)
1
4
0
3
8.
HT 311
Tourism and Hospitality Law
2
0
0
2
CONTACT HOURS/CREDIT
26
17
Semester 4
No.
1.
Code
Course
AT 401
Course
Credit
Industrial Training
10
10
TOTAL CREDIT
Semester 5
No.
Code
Course
1.
AE 501
2.
Course
L
P
T
Credit
Communicative English 3
1
2
0
2
AW 201
Occupational Safety and Health 2
1
0
0
1
3.
HT 513
Principles of Accounting For Tourism & Hospitality
3
0
0
3
4.
HT 514
Tourist Behaviour
2
0
0
2
5.
HT 516
Principles of Tourism Management
3
0
0
3
7.
HT 517
Event Operation and Management
1
4
0
3
CONTACT HOURS/CREDIT
18
14
Diploma In Tourism Management
Semester 6
No.
Code
Course
1.
PB 201
2.
Course
L
P
T
Credit
Entrepreneurship
2
0
1
2
HT 618
Sales & Marketing
2
0
0
2
3.
HT 619
Visitor Interpretation Services
2
4
0
4
4.
HT 620
Tourism Project
1
4
0
3
5.
HT 621
Sustainable Tourism ***
2
0
0
2
6.
HT 622
Community Based Tourism ***
1
6
0
4
7.
HT 207
Technology in Tourism ***
2
0
0
2
8.
HT 312
Tourism Expedition ***
1
4
0
3
CONTACT HOURS/CREDIT
TOTAL CREDIT
*
For Muslim Students
** For Non Muslim Students
*** For Elective Course
23
16
91
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
2
HT 101
Fundamentals of Tourism and Hospitality
HH 101
Excellent Hospitality and Customer Service
1
2
2
SYNOPSIS
CLO
HT 102
Tourism and Hospitality
Professional Development
FUNDAMENTALS OF TOURISM AND
HOSPITALITY exposes students to
the profile, complexity and interrelation
of tourism and hospitality sectors,
including the significance of tourism to
the host and global community. Students are also introduced to the career,
academic and entrepreneurial prospects which exist in the industry. The
reality of workplace demands and
employability skills to ensure success
in the tourism and hospitality profession are also shown. Students are
given the opportunity to gain experience through contextual visits and
talks on tourism and hospitality industry delivered by invited guest speakers.
EXCELLENT HOSPITALITY AND
CUSTOMER SERVICE exposes students to the practice of excellent hospitality and customer service attitude
which are integral for success in tourism and hospitality industry. Students
will demonstrate positive and warm
hospitable attitude and values while
interacting with guests and customers
and deliver high quality service in the
effort of building customer trust and
loyalty.

TOURISM AND HOSPITALITY PROFESSIONAL DEVELOPMENT exposes students to skills required for establishing a specific career path offered
through personal and professional
development. This course provides
the platform for students to keep
abreast of the current practices while
inculcating the passion for tourism and
hospitality professionalism.










Describe the profile, organization
and characteristics of tourism and
hospitality industry. (C1)
Explain the interrelationship and
complexity of industry sectors, travel
motivation factors, significance and
impact of tourism industry to the
economy. (P2)
Demonstrate understanding to the
importance of employability skills,
excellent attitude and values. (A3)
Demonstrate familiarity to the career and entrepreneurial opportunities in tourism and hospitality business. (A3)
Demonstrate a complete and thorough
understanding of excellence hospitality
and customer service specific competencies for tourism and hospitality
personal. (C3)
Demonstrate understanding and
competencies in performing as an
efficient tourism and hospitality
professional to deliver high quality
service. (P2) (A3)
Demonstrate positive and warm
hospitable attitude and values orientation while interacting with customers or guests, and practise critical
thinking in handling enquiries, complaints and feedback. (P5) (P2) (A3)
Demonstrate knowledge and understanding to the practice and importance of positive attitude, passion
and professionalism in tourism and
hospitality profession. (C3)
Practice correct and acceptable
ethical habits and conduct in tourism
and hospitality workplace. (P4)
Communicate effectively of personal
responsibilities as a tourism and
hospitality professionals. (P1)
Practice effective teamwork, leadership and time management competencies required for effective management within the diverse tourism
and hospitality industry.(A2)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
2
HT104
Tourism Malaysia
1
SYNOPSIS
TOURISM MALAYSIA exposes students to the tourism scenario in Malaysia. It also covers the history of
Malaysian tourism while instilling a
sense of appreciation and pride towards Malaysia. Students’ depth of
knowledge and understanding on
Malaysian economy, policies, transportation and also communication will
leave a significant and positive impact
to tourism industry in Malaysia. Students will also be exposed to the
various tourist products, services and
attractions available, not forgetting the
demands and existing supply in Malaysia
CLO









2
Ht205
Tourism Geography
TOURISM GEOGRAPHY exposes the
students to the basic components of
geography in relation with tourism.
Students will also be exposed to the
source, analyse and critically evaluate
information on physical features,
attractions, transportation, climatic
variations, study of maps, time difference, international date line and the
importance of geography in tourism.
This course also aims to introduce the
student to the tourist generating countries to Malaysia






explain the importance of tourism/
hospitality from historical knowledge,
geographical,
people and culture perspective related to
tourism development in Malaysia (C2)
demonstrate a sense of appreciation for
and pride towards Malaysia (C3)
describe thoroughly the significance,
demands and supply pattern of tourism in
Malaysia economy (C1)
construct accurate knowledge and information related to Malaysia, the government
system and tourism policies in Malaysia
(P4)
discuss effectively on issues, characteristics and uniqueness of tourism in Malaysia
based on products, services and attractions. (A2)
explain the geographical components of
tourism system. (C2)
use and apply of maps and other spatially oriented resources, including the ability
to
read and interpret accurately. (C3)
describe thoroughly the geography physical regions, climates and tourist attraction on
selected countries with potential in tourism. (P1)
justify and interpret independently the
major tourist generating countries to
Malaysia. (A3)
Synopsis and Course Learning Outcomes (CLO)
COURSE
CREDIT
HT103
Principles of Tourism & Hospitality
Marketing
SEMESTER
2
2
HH 203
Front Office Practice
2
4
SYNOPSIS
CLO
HT 206
Global Distribution System
PRINCIPLES OF TOURISM AND HOSPITALITY
MARKETING
provides
knowledge on theories, concepts and
strategies applied in marketing tourism
and hospitality products and/or services.
The course focuses on the application of
marketing system in the tourism and
hospitality industry, the use of eight marketing mix (8Ps) strategies, consumer
behaviour, market segmentation and
marketing plan.

FRONT OFFICE PRACTICE exposes
students to the structure, requirements
and the role of front office operation in
ensuring the success of tourism and
hospitality business. Students will build up
knowledge and competencies of front
office operations including
guest reservation, registration and receptions, accounts, cashier and night audit,
concierge and guest services. Students
will also use the front office systems,
assess and interpret data, and understand the vital role of the front office as
the interdepartmental cooperation and
communication link to other departments
in an organization. This course also emphasizes the importance of front desk
excellent personal development and
customer service

GLOBAL
DISTRIBUTION
SYSTEM
(GDS) is designed for students who want
to start a career in the travel industry or
upgrade their professional competence in
travel counseling. The course is designed
to familiarize students with the basic
standards in air travel pricing and ticketing, to provide them with sales and customer service skills, product knowledge
and destination awareness and computer
reservations systems. It contains general
information about fares and ticketing,
reporting plans, ticketing agreement
tables, tickets, journey and passenger
types











Explain the core concepts and principles of marketing and the role of marketing in tourism and hospitality business. (C2)
Describe the functions, interrelation and application
of marketing mix (8ps) strategies or variables for
tourism and hospitality industry. (C1)
Identify market segmentation for tourism and hospitality products and/or services. (P1)
Justify the steps for preparing and creating a marketing plan for tourism and hospitality products and/
or services. (A3)
demonstrate knowledge and understanding of front
office organizational structure, job descriptions,
relationship with other departments and impact on
organization performance.
perform proficient communication in handling telephone, interpret basic direction, handling counter
services, product information and customer request.
demonstrate excellent front office workplace functions and duties in handling reservation, check-in,
check-out and special procedures.
practice excellent hospitality attitude and customer
care services while interacting with guest to build/
gain trust and respect
describe precisely the function, command, classes
of service and basic fare in GDS (C1)
demonstrate flight availability, the field for
(Passenger Name Record) PNR and queue system
methodically (C3)
demonstrate reservation, pricing an itinerary, ticketing process and determine currencies conversion in
GDS (C3)
verify correctly the timatic web, Direct Reference
System (DRS) and different features of format
finder related to GDS (P6)
acquire accurate knowledge and information on how
to make a reservation completely (A3)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
3
HT 309
Recreational Tourism 1 (Terrestrial)
2
2
SYNOPSIS
CLO
HT308
Travel Agency Operation
RECREATIONAL
TOURISM
I
(TERRESTRIAL) exposes the students
to terrestrial-based recreation activities
within the tourism industry. Students
will develop competencies in the overall operation and management of terrestrial-based recreational activities. All
terrestrial-based recreational activities
will be conducted based on international safety and risk management plan
standards. To ensure successful implementation of this course, the teaching and learning process must apply
flexible and innovative scheduling
strategies.

TRAVEL
AGENCY
OPERATION
exposes the students to the objective,
purpose and roles of travel agency. All
the topics discussed will help the students to prepare effective travel agency
operation. Students will also be exposed to the professional travel agency
operation in Malaysia









Demonstrate knowledge and understanding to the
core concept of terrestrial-based recreation and its
contribution to tourism industry (C2)
Demonstrate competency in terrestrial-based
recreational tourism planning, technical operation
and management (C3)
Apply acquired competencies and techniques in
the operation and evaluation of terrestrial recreational activities for tourists and customers (P3)
Demonstrate effective communication in explaining recreation activities rules and safety procedures (A3)
Adhere to safety procedures and risk management plan in designing and conducting terrestrialbased recreational activities (A4)
provide client with accurate information on tourism
destination ( C3 )
consult a client effectively ( A2 )
describe thoroughly the roles of tourism regulatory
agencies in the industry ( A1 )
acquire accurate knowledge on establishing a
travel agency ( P5 )
apply accurate knowledge in designing a tour
package based on market demand ( P3 )
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
3
HT 310
Tourist Guiding Techniques
3
SYNOPSIS
TOURIST GUIDING TECHNIQUES
exposes students to the major aspects
of professional tour guiding: public
speaking, interpretation, and tour commentary. Student will gain hands-on
experience in designing, conducting,
guiding and managing a sightseeing
tour, delivering tour commentary on-site
and conducting a group tour operation
through to completion.
CLO

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
3
HT 515
Recreational Tourism 2 (Marine)
RECREATIONAL
TOURISM
II
(MARINE) exposes the students to
marine-based recreation activities within
the tourism industry. Students will develop competencies in the overall operation and management of marine-based
recreational activities. All marine-based
recreational activities will be conducted
based on international safety and risk
management plan standards. To ensure
successful implementation of this
course, the teaching and learning process must apply flexible and innovative
scheduling
strategies.





2
HT311
Tourism And Hospitality Law
TOURISM AND HOSPITALITY LAW
covers the basic concepts and application of the key principles of law applicable to tourism, hospitality, and related
industries. Student will be exposed to
the Malaysian Legal System, Law of
Contract, Agency Law, Negligence, and
Employment Law. This course will also
discuss related laws from Islamic perspective and procedures related to
sexual harassment. Students are also
needed to conduct case studies related
to legal and liabilities issues in tourism
and hospitality industry.








perform the functions and duties of a professional guide ( A2 )
demonstrate competence in designing, conducting, guiding, managing a
sightseeing tour and financial management
( C3 )
adopt creative techniques in promoting tourism
products and services ( P6 )
demonstrate competence in contingency planning and execution ( C3 )
demonstrate self-esteem and passion towards
guiding profession ( A3 )
demonstrate knowledge and understanding of
the core concept of marine-based recreational
tourism and its contribution within tourism industry. ( C3 )
demonstrate competency in marine-based
recreational tourism planning, technical operation and management. ( C3 )
apply acquired knowledge, skills and techniques
in the operation and evaluation of marine-based
recreational activities for tourists and customers.
( P3 )
demonstrate effective communication in explaining recreation activities rules and safety procedures. ( A3 )
adhere to safety procedures and risk management plan in designing and conducting marinebased recreational activities. ( A4 )
recognize the sources and differences between
federal, state and local laws
and regulations in Malaysia legal system ( C1 )
demonstrate understanding and familiarity with
different areas of law, code of
conduct or policies applicable to tourism and
hospitality operations ( A3 )
describe the application of rules imposed by
specific legislations and code of
conduct related to the operation of tourism and
hospitality businesses ( P1 )
critically analyze, evaluate and discuss legal,
ethical and liability issues in
tourism and hospitality industry ( C4 )
Synopsis and Course Learning Outcomes (CLO)
COURSE
CREDIT
HT513
Principles of Accounting For Tourism
& Hospitality
SEMESTER
5
2
2
SYNOPSIS
CLO
HT 514
Tourist Behaviour
PRINCIPLES OF ACCOUNTING
FOR TOURISM AND HOSPITALITY provides
knowledge on concepts and principles of accounting in various business transactions.
The course emphasizes on source
documents, books of prime entry,
double entry
accounting system, preparation of a
trial balance, adjustment and preparation of financial
statement at the end of an accounting
period.

TOURIST BEHAVIOUR exposes
students to the history and basic
psychology concept.
Understanding of purchase-decision
process, typologies of tourist behaviour, tourism
demands and markets, consumer
behavior, marketing and issues in
tourist behaviour.

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







HT516
Principles of Tourism Management
3
PRINCIPLES OF TOURISM MANAGEMENT contains management
aspects such as planning, organising, leading, controlling and human
resources. The concept, elements,
types and process of management
will be discussed during the course
of study. The understanding of
tourism management principles is
required for future career.





explain the concepts and principles of accounting ( A3 ) ( C2 )
explain the source documents used in business
record-keeping system ( A3 ) ( C2 )
record business transactions based on double
entry system ( C1 )
prepare adjusting entries and financial statement
at the end of an accounting period ( C3 ) ( A4 )
apply the concepts and principles of basic accounting in business transactions ( C3 ) ( P3 )
demonstrate knowledge and understanding of
the tourist behavior ( C3 )
discuss actively the purchase-decision making
process and motivation of tourist
behavior ( A2 )
explain thoroughly the tourist behavior typologies
and market segmentation ( P2 )
acquire accurate knowledge and information
related to tourism demands, segmentation,
consumer behavior and marketing ( P5 )
communicate ideas effectively on issues related
demonstrate the understanding of management
in tourism context ( C3 )
explain in detail the concept of planning in tourism organisation ( P2 )
illustrate precisely the organisational structure
process of tourism management ( C2 )
demonstrate the understanding of leadership
and controlling in tourism organisation ( A3 )
acquire accurate knowledge regarding process
of human resource management in tourism
organisation ( P5 )
Synopsis and Course Learning Outcomes (CLO)
CLO
SYNOPSIS
CREDIT
COURSE
SEMESTER
3
HT 517
Event Operation And Management
5
EVENT OPERATION AND MANAGEMENT covers the knowledge
and understanding of
planning and management skills of
an event. Students are required to
prepare event
budgets, set event objectives, plan
and manage a successful event.
The course also
looks at the operational planning
and marketing planning as well as
managing,
implementing and evaluating the
event.




demonstrate understanding to the basic concept
of event operation and management in tourism
and hospitality industry. ( A3 )
plan, design, and coordinate effective event
planning, site and facilities management, and
event programming. ( P7 )
prepare a complete proposal, documentation and
full report for event activities.( A4 )
demonstrate commitment to the principles of
professionalism and ethics in event management.
( A3 )
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
2
PB 201
Entreprenuership
2
HT 618
Sales & Marketing
6
2
SYNOPSIS
CLO
HT619
Visitor Interpretation Services
ENTREPRENEURSHIP focuses the principles
and concept of entrepreneurship.
This course concentrates on the systematic
methods of getting business ideas. This
course also prepare the students on ways to
conduct and control the business
including fundamental of management, marketing and financing. It also emphasizes
on the preparation of business plan, thus developing
their entrepreneurial skills..

SALES AND MARKETING is designed to expose students to the relationship between
marketing and sales and the relationship of the
sales function in the tourism and hospitality
business organization. The current practices and
methods of professional selling and provide
opportunities to practice and develop communication, organizational, and other skills necessary
to succeed in any career and particularly in the
profession of selling. These skills include: questioning, listening, nonverbal communication, selfmanagement, and sales presentations. This
course is also designed to enhance communication and selling skills and to provide students
with a fundamental foundation of knowledge for a
successful career in sales.
VISITOR INTERPRETATION SERVICES covers
the basic concepts and application of interpretation services in tourist and visitor attraction. It
contains the principles, competencies, methodologies, and planning elements in interpretation
services for visitors and tourists. Students are
required to plan and accomplish interpretation
assignment and project. To ensure successful
implementation of this course, the execution of
teaching and learning process has to be flexible.










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explain clearly the concept of entrepreneurship, business ownership and procedures in setting up a business in case
study given. (C2)
work cooperatively in group to complete
the assigned project based on entrepreneurial skills. (P2)
present business plan creatively prepared
using knowledge gained via group. (A2)
discuss the relationship between marketing and sales and the function of sales in
the tourism and hospitality marketing
force. ( A2 )
develop innovative selling plan for tourism/hospitality products and services.
( C5 )
practice successful selling skills and sales
presentation techniques. ( A2 )
Integrate sales automation into the sales
process. ( A4 )
discuss the ethical and social responsibility issues in the sales profession. ( A2 )
describe thoroughly the meaning, objective, function, principle, career, opportunity and roles in interpretation services.
( C1 ) ( P1 ) ( A1 )
discuss and apply effectively the importance and method in collecting information of resources and visitors interpretation. ( A2 )
acquire accurately the knowledge and
information of interpretive technique and
media. ( A4 )
apply and conduct effectively interpretive
talk development, presentation technique,
interpretive activity and program. ( C3 )
conduct and plan effectively interpretive
media development, tool, interpretive
structure and project. ( C5 ) ( P4 )
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
HT 620
Tourism Project
6
3
SYNOPSIS
TOURISM PROJECT exposes the students
on knowledge and skills such as management, marketing, accounting, and interpretation. Project Coordinator chosen among the
lecturers will set the format of the project at
the beginning of the semester. The project
consists of case studies, scientific research
or tourism product. Each student will be
supervised by a lecturer who acts as their
project supervisor. For assessment purposes, students are required to plan and implement the project. The students are also
required to produce a project proposal and
report in a professional
manner.
CLO





demonstrate knowledge and understanding
of case studies, scientific research or tourism product ( C3 ) ( A3 )
produce a systematic tourism project proposal ( P3 ) ( C3 )
implement project according to schedule
( P3 )
present outcome of the project ( A2 )
produce complete project report ( C3 )
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
2
SYNOPSIS
HT621
Sustainable Tourism
SUSTAINABLE TOURISM exposes students to the techniques in managing tourism resources and to reduce the negative
impact of tourism development. Students
are exposed to the sustainable development progress topics such as conservation
and preservation, carrying capacity, environmental impact assessment and visitor
management techniques used to minimize
the negative impacts. Students will learn
about tourists, tourism operators and local
community code of ethics
CLO




ELECTIVE

4
HT 622
Community Based Tourism
COMMUNITY BASED TOURISM (CBT) is
design to expose students to the concept,
planning and programming process of a
community-based tourism destination or
attractions. Based on established CBT
development manual, this syllabus allows
students to put into practise the leadership
role in the initial start-up process and
operation of a CBT destination. Topics will
include the understanding of community
based tourism concepts and principles,
destination selection process, community
readiness and resources assessment,
community capacity building process,
leadership and administrative setup, quality programming design, marketing and
networking.





describe thoroughly the concept, principles,
benefit, tools of sustainability, types, push
factor and relationship in sustainable tourism, environment and ecotourism concept.
( C1 ) ( P1 ) ( A1 )
acquire accurate knowledge and information
of tourism development impact, conservation and preservation, Environmental Impact
Assessment, carrying capacity, visitor management and zoning. ( A4 )
discuss effectively the tourism supporting
bodies and National Ecotourism Plan ( A2 )
discuss effectively the Social Environmental
Organizations in sustainable tourism ( A2 )
discuss effectively the roles and code of
ethics of tourist, tourism operation and local
community in supporting sustainable tourism. ( A2 )
describe clearly the CBT definition and
principles ( C1 ) ( P1 )
clearly interpret community based tourism
destination selection process ( C2 )
develop capacity building and leadership
planning program ( C5 )
describe the importance of community organization, networking and partnership in
CBT ( A1 ) ( P1 )
acquire accurate knowledge and information
related to program planning, design, and
marketing for CBT ( A4 )
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
HT 312
Tourism Expedition
3
5
HT207
Technology in Tourism
2
SYNOPSIS
TOURISM EXPEDITION equips the
students with real-life experience on
planning,
organising and managing domestic
and international tourism expedition
destination.
Students are required to plan activities for fund raising and sponsorship.
This course
emphasizes on tourism expedition
destination briefing, conducted trip to
the tourist
attraction area, conduct tourism
survey, prepare report writing and
presentation
TECHNOLOGY IN TOURISM exposes the students on new technologies having the effect of changing
the ways in how tourists are looking
for information and purchase travel
goods and service. Students will be
able to demonstrate various information and communication technologies in tourism industry.
CLO










discuss actively the definition, types, importance, and
prepare proposal for tourism expedition ( A2 )
acquire accurate knowledge and information related to
tourism survey process ( C3 )
develop accurately travel document, training and
safety procedures of pre expedition preparation ( P6 )
develop accurately data collection, writing final report
and complete presentation of post-expedition task
( C3 )
conduct properly the tourism expedition ( A3 )
describe clearly the tourism technology and highlights
its strong dependence on information and communication technologies ( C4 )
discuss actively the demand for information technology in tourism industry ( A2 )
acquire accurate knowledge and information of information technology applications in tourism industry
( A3 )
explain the impacts of information technology in tourism industry ( C2 )
analyze effectively on issues and trends of information
technology in tourism industry ( P2 )
Diploma In Tourism Management
(Park & Recreation)
Diploma In Tourism Management
(Park & Recreation)
PROGRAMME OVERVIEW
INTRODUCTION
In order to keep abreast with rapid technological advancements and evolving requirements in industries today,
Department of Polytechnic Education (DPE) has worked collaboratively with the nation’s key industry players in
developing the curriculum of Diploma in Tourism Management (Park and Recreation) programme. This collaboration aims to equip students with up-to-date knowledge and relevant skills to meet the global challenges and the
requirements of the tourism industry. This initiative is a form of pedagogy that involves classroom instructions with
structured industrial training program simulated real-life working experience which prepares students for a competitive edge in today’s workplace.
SYNOPSIS
The Diploma in Tourism Management (Park and Recreation) is specifically developed to provide a broad understanding of the tourism industry and the required competencies in major tourism activities such as in travel and
tour operations, park and recreation management, facilities management, event management, recreation tourism,
front office operation and visitor interpretative services. Other fundamental aspects of tourism industry competencies such as tourism and hospitality fundamentals, professional development, communication, health and safety,
entrepreneurial development, and safety and risk management, theme park management, park and risk management are also embedded in this programme. This diploma programme which is spread over six semesters covers
a spectrum of applied competencies and abilities associated with the industry at all skills of employment.
JOB PROSPECTS
This programme provides the knowledge and skills for job designations such as:












Travel and Tour Supervisor;
Nature Interpreter
Park Administration Officer
Community Recreation Officer
Recreation Programme Supervisor / Instructor / Facilitator;
Tourism Sales and Marketing Personnel;
Event Management Supervisor/Coordinator;
Travel Package Development Consultant;
Entrepreneur in Tourism (Park & Recreation), Travel and Tour businesses.
Theme Park Supervisor
Park Coordinator
Recreation Facility Supervisor
Diploma In Tourism Management
(Park & recreation)
PROGRAMME AIMS
Diploma in Tourism Management (Park and Recreation) graduates in Polytechnics, Ministry of Higher Education
will have knowledge, technical skills and attitude to adapt themselves with new technological advancement and
challenges in Park and Recreation fields.
PROGRAMME EDUCATIONAL OBJECTIVES (PEO)
The Diploma in Tourism Management (Park and Recreation) programme shall produce semi professionals who
are:




able to deliver critical knowledge-based understanding, coherent with highly developed technical skills
and projected in a polished attitude in park and recreation fields.
effective in communication and able to prepare them with social skills, leadership qualities and are willing
to be responsible towards developing country and community.
able to develop and adapt some key analytical and technical skills in dealing with various environments.
able to demonstrate entrepreneurship skills and recognize the need of lifelong learning for successful
career advancement.
PROGRAM LEARNING OUTCOMES (PLO)
Upon completion of the programme, graduates will be able to:
1.
2.
3.
4.
5.
6.
7.
acquire knowledge and park management skills to meet current needs and adapt to challenges and changes
within the theme park and recreation field.
practice entrepreneur traits, deliver quality customer service and practice good values in park & recreation
establishment.
communicate effectively with professionalism, and team skills which are required for effective management
within the diverse and global industries
demonstrate analytical problem-solving aptitude enthusiastically, in line with ethical and social responsibilities.
develop an effective and excellence teamwork to meet the common goals.
recognize the needs to continuously nurture intellectual and professional growth through lifelong learning
activities.
inculcate entrepreneurial skills in the related discipline that contribute towards national growth and be competitive in the industries.
Programme Structure
Semester 1
No.
Code
Course
1.
AA 101
Course
L
P
T
Credit
Islamic Education 1*
2
1
0
2
AB 102
Moral Education 1**
2
1
0
2
2.
AE 101
Communicative English 1
0
4
0
2
3.
AR 101
Co-Curriculum 1
0
2
0
1
4.
BC 101
Computer Application
0
2
0
1
5.
HT 101
Fundamentals of Tourism and Hospitality
2
0
0
2
6.
HH 101
Excellent Hospitality and Customer Service
1
2
0
2
7.
HT 102
Tourism and Hospitality Professional Development
2
1
0
2
8.
HT 105
Fundamentals of Park and Recreation
3
0
0
3
9.
HT 516
Principles of Tourism Management
3
0
0
3
CONTACT HOURS/CREDIT
25
18
Semester 2
No.
Code
Course
1.
AA 201
2.
Course
L
P
T
Credit
Islamic Education 2*
2
1
0
2
AA 202
Moral Education 2**
2
1
0
2
3.
AR 201
Co-Curriculum 2
0
2
0
1
4.
AA 103
Foreign Language : Arabic 1
1
2
0
2
5.
HT 103
Principles of Tourism & Hospitality Marketing
2
0
0
2
6.
HT 228
Park and Recreation Law
2
0
0
2
7.
HT 514
Tourist Behaviour
2
0
0
2
8.
HT 309
Recreational Tourism 1 ( Terrestrial )
1
4
0
3
9.
HT 229
Park Operation
2
4
0
4
CONTACT HOURS/CREDIT
25
18
35
Programme Structure
Semester 3
No.
Code
Course
1.
AE 301
2.
Course
L
P
T
Credit
Communicative English 2
1
2
0
2
AA 301
Islamic Civilisation
2
0
1
2
3.
AS 101
Soft Skills
1
2
0
2
4.
AA 203
Foreign Language : Arabic 2
1
2
0
2
5.
AW 101
Occupational Safety and Health 1
1
0
1
1
6.
HT 310
Tourist Guiding Techniques
1
4
0
3
7.
HT 515
Recreational Tourism 2 (Marine)
1
4
0
3
8.
HT 618
Sales and Marketing
2
0
0
2
CONTACT HOURS/CREDIT
26
17
Semester 4
No.
Code
Course
1.
AT 401
Course
Industrial Training
CONTACT HOURS/CREDIT
* For Muslim Students
** For Non Muslim Students
*** For Elective Course
L
P
T
Credit
-
-
-
10
-
10
Programme Structure
Semester 5
No.
Code
Course
1.
AE 501
2.
3.
Course
L
P
T
Credit
Communicative English 3
1
2
0
2
AA 303
Foreign Language : Arabic 3
1
2
0
2
PB 201
Entrepreneurship
2
0
1
2
4.
HT 513
Principles of Accounting For Tourism & Hospitality
3
0
0
3
5.
HT 619
Visitor Interpretation Services
2
4
0
4
6.
HT 517
Event Operation and Management
1
4
0
3
CONTACT HOURS/CREDIT
23
16
Semester 6
No.
Code
Course
1.
HT 312
2.
Course
L
P
T
Credit
Tourism Expedition
1
4
0
3
HT 621
Sustainable Tourism
2
0
0
2
3.
HT 640
Park and Recreation Project
1
4
0
3
4.
HT 207
Technology in Tourism
2
0
0
2
5.
HT 205
Tourism Geography
2
0
0
2
6.
HT 206
Global Distribution System
3
3
0
4
7.
HH 426
Muslim Friendly Hospitality Practise
2
0
0
2
8.
HT 622
Community Based Tourism
1
6
0
4
9.
HT 332
Safety and Security Practice
2
2
0
3
10.
HT 642
Green Hospitality
2
0
0
2
CONTACT HOURS/CREDIT
TOTAL CREDIT
16
12
91
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
2
HT 101
Fundamentals of Tourism and
Hospitality
2
HH 101
Excellent Hospitality and
Customer Service
1
2
SYNOPSIS
CLO
HT 102
Tourism and Hospitality
Professional Development
FUNDAMENTALS OF TOURISM AND
HOSPITALITY exposes students to the
profile, complexity and interrelation of
tourism and hospitality sectors, including
the significance of tourism to the host and
global community. Students are also introduced to the career, academic and entrepreneurial prospects which exist in the
industry. The reality of workplace demands
and employability skills to ensure success
in the tourism and hospitality profession
are also shown. Students are given the
opportunity to gain experience through
contextual visits and talks on tourism and
hospitality industry delivered by invited
guest speakers.
EXCELLENT HOSPITALITY AND CUSTOMER SERVICE exposes students to the
practice of excellent hospitality and customer service attitude which are integral for
success in tourism and hospitality industry.
Students will demonstrate positive and
warm hospitable attitude and values while
interacting with guests and customers and
deliver high quality service in the effort of
building customer trust and loyalty.

TOURISM AND HOSPITALITY PROFESSIONAL DEVELOPMENT exposes students to skills required for establishing a
specific career path offered through personal and professional development. This
course provides the platform for students
to keep abreast of the current practices
while inculcating the passion for tourism
and hospitality professionalism.










Describe the profile, organization and
characteristics of tourism and hospitality
industry. (C1)
Explain the interrelationship and complexity of industry sectors, travel motivation factors, significance and impact of
tourism industry to the economy. (P2)
Demonstrate understanding to the importance of employability skills, excellent
attitude and values. (A3)
Demonstrate familiarity to the career and
entrepreneurial opportunities in tourism
and hospitality business. (A3)
Demonstrate a complete and thorough
understanding of excellence hospitality and
customer service specific competencies
for tourism and hospitality personal. (C3)
Demonstrate understanding and competencies in performing as an efficient
tourism and hospitality professional to
deliver high quality service. (P2) (A3)
Demonstrate positive and warm hospitable attitude and values orientation while
interacting with customers or guests, and
practise critical thinking in handling enquiries, complaints and feedback. (P5)
Demonstrate knowledge and understanding to the practice and importance of
positive attitude, passion and professionalism in tourism and hospitality profession. (C3)
Practice correct and acceptable ethical
habits and conduct in tourism and hospitality workplace. (P4)
Communicate effectively of personal
responsibilities as a tourism and hospitality professionals. (P1)
Practice effective teamwork, leadership
and time management competencies
required for effective management within
the diverse tourism and hospitality industry.(A2)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
3
HT 105
Fundamentals of
Park and Recreation
3
1
SYNOPSIS
FUNDAMENTAL OF PARK AND RECREATION exposes students to the
profile, complexity and interrelation of
park and recreation industry. Students
are also introduced to the career and
academic prospects which exist in the
industry. Students are given the opportunity to gain experience through contextual visits and talks on park and
recreation industry delivered by invited
guest speakers.
HT516
Principles of
Tourism Management
PRINCIPLES OF TOURISM MANAGEMENT contains management aspects
such as planning, organising, leading,
controlling and human resources. The
concept, elements, types and process
of management will be discussed during
the course of study. The understanding
of tourism management principles is
required for future career.
CLO









Explain the history, characteristic,
terminology, concepts and issues
of park and recreation. (C4) (A2)
Explain the managing risk responsibility of products and services in park and recreation. (C4)
(P2)
Demonstrate familiarity to the
career and entrepreneurial opportunities in park and recreation
industry. (P3)
Demonstrate the understanding
of management in tourism context
(C3)
Explain in detail the concept of
planning in tourism organisation
(P2)
Illustrate precisely the organisational structure process of tourism
management
(C2)
Demonstrate the understanding
of leadership and controlling in
tourism organisation (A3)
Acquire
accurate
knowledge
regarding process of human
resource management in tourism
organisation (P5)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
2
HT103
Principles of Tourism &
Hospitality Marketing
2
HT 228
Park and Recreation Law
2
2
SYNOPSIS
CLO
HT 514
Tourist Behaviour
PRINCIPLES OF TOURISM AND
HOSPITALITY MARKETING provides
knowledge on theories, concepts and
strategies applied in marketing tourism
and hospitality products and/or services. The course focuses on the
application of marketing system in the
tourism and hospitality industry, the use
of eight marketing mix (8Ps) strategies,
consumer behaviour, market segmentation and marketing plan.

PARK AND RECREATION LAW exposes students with the relevant legislation in park and recreation, Law of
Malaysia, Protection of Wildlife Act
1972, National Parks Act 1980, National Forestry Act 1984, Environmental
Quality Act 1974, National Amusement
Park Ride Safety Act, state enactment,
local authority rules and regulations
and discusses the stakeholder and
official bodies. The students will learn
legal and law, contract, code and ethics, regulation and code of practice,
Islamic law, sexual harassment and
juridical implication of sexual harassment at the workplace in park and
recreation.

TOURIST BEHAVIOUR exposes students to the history and basic psychology concept. Understanding of purchase
-decision process, typologies of tourist
behaviour, tourism demands and markets, consumer behavior, marketing
and issues in tourist behaviour.










Explain the core concepts and principles of
marketing and the role of marketing in tourism and hospitality business. (C2)
Describe the functions, interrelation and
application of marketing mix (8ps) strategies
or variables for tourism and hospitality industry. (C1)
Identify market segmentation for tourism and
hospitality products and/or services. (P1)
Justify the steps for preparing and creating a
marketing plan for tourism and hospitality
products and/or services. (A3)
Analyse accurate knowledge and information
related to the relevant legislation and policies
of Malaysia in park and recreation management. (C4)
Display effectively understanding the concept, the importance and the implication of
law in park and recreation management. (P4)
Discuss actively the concept, types, behaviours, legal, ethics and issues of law in park
and recreation management. (A2)
Demonstrate knowledge and understanding
of the tourist behavior (C3)
Discuss actively the purchase-decision making process and motivation of tourist behavior (A2)
Explain thoroughly the tourist behavior typologies and market segmentation (P2)
Acquire accurate knowledge and information
related to tourism demands, segmentation,
consumer behavior and marketing (P5)
Communicate ideas effectively on issues
related with tourist behavior in tourism industry (A2)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
3
HT 309
Recreational Tourism 1 (Terrestrial)
2
SYNOPSIS
RECREATIONAL TOURISM I
(TERRESTRIAL) exposes the
students
to
terrestrial-based
recreation activities within the
tourism industry. Students will
develop competencies in the
overall operation and management of terrestrial-based recreational activities. All terrestrialbased recreational activities will
be conducted based on international safety and risk management plan standards. To ensure
successful implementation of this
course, the teaching and learning
process must apply flexible and
innovative scheduling strategies.
CLO





4
HT 229
Park Operation
PARK
OPERATION
course
exposes
the
students
to
knowledge and skills such as
management, planning and marketing. Students are exposed to
the nature of park and theme
park operation topics such as
development of nature and theme
park, design, concept, maintenance, the rule of nature and
theme park and handling the park
business. Students will learn
about tourism, conservation and
practice a collaborative spirit in
team efforts and mini project
coordination.



Demonstrate knowledge and understanding to the core concept of terrestrial-based recreation and its
contribution to tourism industry (C2)
Demonstrate competency in terrestrial-based recreational tourism planning, technical operation and management (C3)
Apply acquired competencies and
techniques in the operation and
evaluation of terrestrial recreational
activities for tourists and customers
(P3)
Demonstrate effective communication
in explaining recreation activities
rules and safety procedures (A3)
Adhere to safety procedures and risk
management plan in designing and
conducting terrestrial-based recreational activities (A4)
Explain the history, terms, terminology, type, characteristics and developmentof park operation.(C2,A3)
Describe the concept and design of
park operation.(C1,P1)
Explain the concept, method and
problem-solving in parks business
plan and development.(P2)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
3
HT310
Tourist Guiding Techniques
TOURIST GUIDING TECHNIQUES exposes students to the major aspects of professional tour guiding: public speaking, interpretation, and tour commentary. Student
will gain hands-on experience in designing,
conducting, guiding and managing a sightseeing tour, delivering tour commentary onsite and conducting a group tour operation
through to completion.
CLO





3
HT 515
Recreational Tourism 2 (Marine)
3
SYNOPSIS
RECREATIONAL TOURISM II (MARINE)
exposes the students to marine-based
recreation activities within the tourism
industry. Students will develop competencies in the overall operation and management of marine-based recreational activities. All marine-based recreational activities
will be conducted based on international
safety and risk management plan standards. To ensure successful implementation
of this course, the teaching and learning
process must apply flexible and innovative
scheduling strategies.





2
HT 618
Sales and Marketing
SALES AND MARKETING is designed to
expose students to the relationship between marketing and sales and the relationship of the sales function in the tourism
and hospitality business organization. The
current practices and methods of professional selling and provide opportunities to
practice and develop communication, organizational, and other skills necessary to
succeed in any career and particularly in
the profession of selling. These skills include: questioning, listening, nonverbal
communication, self-management, and
sales presentations. This course is also
designed to enhance communication and
selling skills and to provide students with a
fundamental foundation of knowledge for a
successful career in sales.





Perform the functions and duties of a professional
guide (A2)
Demonstrate competence in designing, conducting, guiding, managing a sightseeing tour and
financial management (C3)
Adopt creative techniques in promoting tourism
products and services (P6)
Demonstrate competence in contingency planning
and execution (C3)
Demonstrate self-esteem and passion towards
guiding profession (A3)
Demonstrate knowledge and understanding of the
core concept of marine-based recreational tourism
and its contribution within tourism industry. (C3)
Demonstrate competency in marine-based recreational tourism planning, technical operation and
management. (C3)
Apply acquired knowledge, skills and techniques
in the operation and evaluation of marine-based
recreational activities for tourists and customers.
(P3)
Demonstrate effective communication in explaining recreation activities rules and safety procedures. (A3)
Adhere to safety procedures and risk management
plan in designing and conducting marine-based
recreational activities. (A4)
Discuss the relationship between marketing and
sales and the function of sales in the tourism and
hospitality marketing force. (A2)
Develop innovative selling plan for tourism/
hospitality products and services. (C5)
Practice successful selling skills and sales presentation techniques. (A2 )
Integrate sales automation into the sales process.
(A4)
Discuss the ethical and social responsibility issues
in the sales profession. (A2)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
3
HT 309
Recreational Tourism 1 (Terrestrial)
RECREATIONAL
TOURISM
I
(TERRESTRIAL) exposes the students to terrestrial-based recreation
activities within the tourism industry.
Students will develop competencies in
the overall operation and management of terrestrial-based recreational
activities. All terrestrial-based recreational activities will be conducted
based on international safety and risk
management plan standards.
To
ensure successful implementation of
this course, the teaching and learning
process must apply flexible and innovative scheduling strategies.
CLO





4
3
SYNOPSIS
HT 229
Park Operation
PARK OPERATION course exposes
the students to knowledge and skills
such as management, planning and
marketing. Students are exposed to
the nature of park and theme park
operation topics such as development
of nature and theme park, design,
concept, maintenance, the rule of
nature and theme park and handling
the park business. Students will learn
about tourism, conservation and
practice a collaborative spirit in team
efforts and mini project coordination.



Demonstrate knowledge and understanding
to the core concept of terrestrial-based
recreation and its contribution to tourism
industry (C2)
Demonstrate competency in terrestrialbased recreational tourism planning, technical operation and management (C3)
Apply acquired competencies and techniques in the operation and evaluation of
terrestrial recreational activities for tourists
and customers (P3)
Demonstrate effective communication in
explaining recreation activities rules and
safety procedures (A3)
Adhere to safety procedures and risk management plan in designing and conducting
terrestrial-based recreational activities (A4)
Explain the history, terms, terminology,
type, characteristics and developmentof
park operation.(C2,A3)
Describe the concept and design of park
operation.(C1,P1)
Explain the concept, method and problemsolving in parks business plan and development.(P2)
Synopsis and Course Learning Outcomes (CLO)
COURSE
CREDIT
HT 513
Principles of Accounting For Tourism
& Hospitality
SEMESTER
3
4
HT 619
Visitor Interpretation Services
5
HT 517
Event Operation and Management
3
SYNOPSIS
CLO
PRINCIPLES OF ACCOUNTING
FOR TOURISM AND HOSPITALITY provides knowledge on concepts and principles of accounting
in various business transactions.
The course emphasizes on source
documents, books of prime entry,
double entry accounting system,
preparation of a trial balance, adjustment and preparation of financial statement at the end of an
accounting period.

VISITOR
INTERPRETATION
SERVICES covers the basic concepts and application of interpretation services in tourist and visitor
attraction. It contains the principles,
competencies, methodologies, and
planning elements in interpretation
services for visitors and tourists.
Students are required to plan and
accomplish interpretation assignment and project. To ensure successful implementation of this
course, the execution of teaching
and learning process has to be
flexible.

EVENT OPERATION AND MANAGEMENT covers the knowledge
and understanding of planning and
management skills of an event.
Students are required to prepare
event budgets, set event objectives, plan and manage a successful event. The course also looks at
the operational planning and marketing planning as well as managing, implementing and evaluating
the event.












Explain the concepts and principles of accounting (A3) (C2)
Explain the source documents used in business
record-keeping system (A3) (C2)
Record business transactions based on double
entry system (C1)
Prepare adjusting entries and financial statement at the end of an accounting period (C3)
(A4)
Apply the concepts and principles of basic accounting in business transactions (C3) (P3)
Describe thoroughly the meaning, objective,
function, principle, career, opportunity and roles
in interpretation services. (C1) (P1) (A1
Discuss and apply effectively the importance
and method in collecting information of resources and visitors interpretation. (A2)
Acquire accurately the knowledge and information of interpretive technique and media. (A4)
Apply and conduct effectively interpretive talk
development, presentation technique, interpretive activity and program. (C3)
Conduct and plan effectively interpretive media
development, tool, interpretive structure and
project. (C5) (P4)
Demonstrate understanding to the basic concept
of event operation and management in tourism
and hospitality industry. (A3)
Plan, design, and coordinate effective event
planning, site and facilities management, and
event programming. (P7)
Prepare a complete proposal, documentation
and full report for event activities. (A4)
Demonstrate commitment to the principles of
professionalism and ethics in event management.(A3)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
3
SYNOPSIS
HT 312
Tourism Expedition
TOURISM EXPEDITION equips the
students with real-life experience on
planning, organising and managing
domestic and international tourism
expedition destination. Students are
required to plan activities for fund raising and sponsorship. This course emphasizes on tourism expedition destination briefing, conducted trip to the tourist attraction area, conduct tourism
survey, prepare report writing and
presentation.
CLO





2
HT 621
Sustainable Tourism
6
SUSTAINABLE TOURISM exposes
students to the techniques in managing
tourism resources and to reduce the
negative impact of tourism development. Students are exposed to the
sustainable development progress
topics such as conservation and
preservation, carrying capacity, environmental impact assessment and
visitor management techniques used to
minimize the negative impacts. Students will learn about tourists, tourism
operators and local community code of
ethics.





3
HT 640
Park and Recreation Project
PARK AND RECREATION PROJECT
course exposes the students on
knowledge and skills such as management, marketing, accounting, and interpretation. The project consists of case
studies, scientific research or park and
recreation product. Each student will be
supervised by a lecturer. For assessment purposes, students are required
to plan and implement the project. The
students are also required to produce a
project proposal and report in a professional manner.



Discuss actively the definition, types, importance, and prepare proposal for tourism
expedition ( A2 )
Acquire accurate knowledge and information
related to tourism survey process (C3)
Develop accurately travel document, training
and safety procedures of pre-expedition
preparation (P6)
Develop accurately data collection, writing
final report and complete presentation of post
-expedition task (C3)
Conduct properly the tourism expedition (A3)
Describe thoroughly the concept, principles,
benefit, tools of sustainability, types, push
factor and relationship in sustainable tourism,
environment and ecotourism concept. (C1)
(P1) (A1)
Acquire accurate knowledge and information
of tourism development impact, conservation
and preservation, Environmental Impact
Assessment, carrying capacity, visitor management and zoning. (A4)
Discuss effectively the tourism supporting
bodies and National Ecotourism Plan (A2)
Discuss effectively the Social Environmental
Organizations in sustainable tourism (A2)
Discuss effectively the roles and code of
ethics of tourist, tourism operation and local
community in supporting sustainable tourism.
(A2)
Demonstrate knowledge and understanding
of case studies, scientific research or park
and recreation product (C3) (A3)
Produce a systematic park and recreation
project proposal and report (P3) (C3)
Implement project according to schedule (P3)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
2
SYNOPSIS
HT 207
Technology in Tourism
TECHNOLOGY IN TOURISM exposes the
students on new technologies having the
effect
of changing the ways in how tourists are
looking for information and purchase travel
goods
and service. Students will be able to
demonstrate various information and communication
technologies in tourism industry.
CLO




ELECTIVE

2
HT 205
Tourism Geography
TOURISM GEOGRAPHY exposes the
students to the basic components of geography in
relation with tourism. Students will also be
exposed to the source, analyse and critically evaluate information on physical features,
attractions, transportation, climatic variations, study of maps, time difference, international date line and the importance of
geography in tourism. This course also
aims to introduce the student to the tourist
generating countries to Malaysia.




Describe clearly the tourism technology and
highlights its strong dependence on information and communication technologies
(C4)
Discuss actively the demand for information
technology in tourism industry (A2)
Acquire accurate knowledge and information
of information technology applications in
tourism industry (A3)
Explain the impacts of information technology in tourism industry (C2)
5. Analyze effectively on issues and trends
of information technology in tourism industry
Explain the geographical components of
tourism system. (C2)
Use and apply of maps and other spatially
oriented resources, including the ability to
read and interpret accurately. (C3)
Describe thoroughly the geography physical
regions, climates and tourist attraction on
selected countries with potential in tourism.
(P1)
Justify and interpret independently the major
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
SYNOPSIS
4
HT 206
Global Distribution System
GLOBAL DISTRIBUTION SYSTEM
(GDS) is designed for students who want
to start a
career in the travel industry or upgrade
their professional competence in travel
counseling. The course is designed to
familiarize students with the basic standards in air
travel pricing and ticketing, to provide
them with sales and customer service
skills,
product knowledge and destination
awareness and computer reservations
systems. It contains general information
about fares and ticketing, reporting plans,
ticketing agreement tables, tickets, journey and passenger types.
ELECTIVE
4
HT 622
Community Based Tourism
COMMUNITY
BASED
TOURISM
(CBT) is design to expose students to
the concept, planning and programming process of a community-based
tourism destination or attractions.
Based on established CBT development manual, this syllabus allows
students to put into practise the leadership role in the initial start-up process
and operation of a CBT destination.
Topics will include the understanding of
community based tourism concepts
and principles, destination selection
process, community readiness and
resources assessment, community
capacity building process, leadership
and administrative setup, quality programming design, marketing and networking.
CLO










Describe precisely the function, command,
classes of service and basic fare in GDS
(C1)
Demonstrate flight availability, the field for
(Passenger Name Record) PNR and
queue system methodically (C3)
Demonstrate reservation, pricing an itinerary, ticketing process and determine currencies conversion in GDS (C3)
Verify correctly the timatic web, Direct
Reference System (DRS) and different
features of format finder related to GDS
(P6)
Acquire accurate knowledge and information on how to make a reservation
completely (A3)
Describe clearly the CBT definition and
principles (C1) (P1)
Clearly interpret community based tourism
destination selection process (C2)
Develop capacity building and leadership
planning program (C5)
Describe the importance of community
organization, networking and partnership
in CBT (A1) (P1)
Acquire accurate knowledge and information related to program planning, design, and marketing for CBT (A4)
Supporting Departments
Department of Mathematics,
Science & Computer
Introduction
The Department of Mathematics, Science and Computer which is also known as JMSK is an
academic supporting department. It is responsible dot the B code courses in three different
fields that are Mathematics, Science and Computer. Besides, JMSK coordinate all courses in
Mathematics, Engineering Science and Computer which became as a core to the students’
academic achievement in Politeknik Muadzam Shah.
This department was set up in December 2010 and its currently running with 11 lecturers, one
laboratory assistant and one office assistance.
JMSK is supported by the head of department; supported by three (3) course leaders of
Mathematics,
Science and Computer. This department is equipped with computer
laboratories, science laboratory, mathematical laboratory and classrooms.
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
SEMESTER
1
BC101
Computer Application
1
SYNOPSIS
COMPUTER APPLICATION provides
knowledge and skills to students relating
to various types of computer systems and
its application especially pertaining to
hardware and software. This course also
exposes
students
to
different
packages of software applications for
word processor, spreadsheet, project
management, presentation and internet.
The students will also have opportunity to
manipulate and create a variety of
techniques and styles to produce
documents, spreadsheets, charts and
presentations.
This
course
emphasizes on the practical aspects of
using computer applications.
CLO



Identify basic of computer system. (C1)
Use internet to search appropriate data
and produce simple website. (P3, A1)
Produce
documents
using
word
processor,
spreadsheet,
project
management,
presentation
and
multimedia software. (P3)
Department of General Studies
Introduction
The General Studies Department strives to produce excellent students in both
cognitive and spiritual faculties. For that end, the department provides courses that
complement the programmes offered by the main departments.
The English courses prepare the students with the essential knowledge and skills in
communication to meet the challenges in their future workplace. Apart from that, students
are also nurtured with the teachings of Islam, moral values and the knowledge of Islamic
civilization.
This department comprises the Head of Department, together with three Heads of Course
and also lecturers from the English Language Unit, the Islamic Education and Moral
Studies Unit and Co-curriculum Unit. The English Language Unit consists of 7 lecturers
while the Islamic Education and Moral Studies unit has a total number of 5 lecturers.
Furthermore, the department has three language laboratories that are equipped with the
necessary peripherals to enhance the languages’ learning and teaching sessions.
Lastly, it is with high expectation that this Programme Handbook will enlighten the
students regarding the courses offered by the Department of General Studies, Politeknik
Muadzam Shah.
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
LEVEL
2
AA101
Pendidikan Islam
2
SYNOPSIS
CLO
AB102
Asas Pendidikan
Moral
Islamic Education 1 menghuraikan
Islam sebagai cara hidup yang merangkumi konsep syahadah, syariat dan
akhlak
dalam
membentuk
sikap
bertanggungjawab terhadap Allah SWT,
manusia dan alam.


Asas Pendidikan Moral memberi
pengetahuan tentang Asas, Konsep
dan Teori Moral. Kursus ini juga
menerangkan nilai agama dalam
kehidupan individu serta isu-isu sosial
yang berlaku di Politeknik.


COMMUNICATIVE
ENGLISH
1
focuses on speaking skills for
students to develop the ability to
communicate effectively and confidently. It is designed to provide students
with useful expressions that can be
used in a variety of social interactions
and situations. It also provides students
with an opportunity to initiate and participate in group discussions.



menerangkan Islam sebagai al-Din. (C2)
menunjuk cara perlaksanaan ibadah solat
dalam Islam dan bacaan surah pilihan. (P2,
A2)
membincangkan
isu-isu
berkaitan syariat Islam. (C3)
kontemporari
menyatakan konsep Pendidikan Moral. (C1)
menjelaskan nilai agama dalam kehidupan
individu. (C2, A1)
membincangkan isu-isu sosial Politeknik.
(C3, A3)
2
AE101
Communicative English 1
1




1
AR101
Ko-Kurikulum 1
KO-KURIKULUM
1
Menekankan
kepada kemahiran asas yang meliputi
aktiviti berkawad, pertolongan cemas,
pencegahan kebakaran, protokol dan
etiket sosial dan juga pengurusan diri
dan jati diri.



Use appropriate communication skills and
registers for social interactions. (C3,A2)
Listen to selected conversations/ speeches
and
respond
appropriately
and
accurately. (C2,A2)
Provide feedback to current issues / topics
of interest in written form. (C4,A2)
Apply dictionary skills correctly to check
meanings and usage of words. (C3,A2)
Apply
organisational
strategies
and
communicate confidently using effective
techniques, graphics and visual support.
(C3,A2)
Menjelaskan asas kemahiran kendiri individu
yang berketerampilan. (C2)
Mempraktikkan kemahiran-kemahiran yang
dipelajari. (P2)
Mempamerkan semangat muhibbah dan
integrasi nasional melalui aktiviti-aktiviti yang
dilaksanakan. (A2)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
LEVEL
2
AF103
Bahasa Arab 1
2
AF104
Mandarin 1
1
2
SYNOPSIS
CLO
AF105
Japanese 1
Bahasa Arab 1 Membina kemahiran
mendengar dan bertutur dalam Bahasa
Arab. Pelajar akan diperkenalkan
dengan bunyi-bunyi vokal dan konsonan Bahasa Arab. Ganti Nama Diri
akan digunakan sebagai paksi kepada
14 bentuk perubahan kata Bahasa
Arab. Pendekatan komunikasi akan
diterapkan melalui dialog-dialog yang
memberi penekanan kepada konteks
sebenar komunikasi dan gaya bahasa
yang diperlukan. Pelajar akan mampu
untuk menuturkan frasa-frasa mudah
dalam konteks komunikasi harian.

Mandarin 1 is an elementary language
course
intended
for
polytechnic
students who have no background in
Mandarin. The course consists of an
introduction to Mandarin and aims to
provide basic communicative skills to
the learners. The course covers all four
language skills. It provides basic writing
skills in both Chinese Phonetic
Alphabet (Hanyu Pinyin汉语拼音) and
Chinese characters (Hanzi汉字). The
course also attempts to provide a basic
insight into the Chinese culture.

Japanese 1 Introductory course in
which students will be exposed to basic
communication skills in the Japanese
Language. They will also be exposed to
the Hiragana characters to help them in
their reading and writing skills. Students
will learn the basic grammar and
vocabulary
required
in
daily
communicative contexts.
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Mendengar
dan
menulis
huruf-huruf
konsonan dan vocal Bahasa Arab dengan
perkataan dan ucapan selamat dengan fasih
(C1)
Menyebut dan memahami frasa ayat yang
bersambung antara Ganti Nama Diri Terpisah
atau Bersambung dengan al-ism, al-masdar,
al-sifat, partikel, al-fi’l al-maadhi dan al-fi’l almudhori’ dengan betul. (C3)
Menulis system pernomboran angka bilangan
dan susunan 1 – 12, masa dan 6 warna asas
dengan tepat. (C1)
Listen to, identify and produce the basic
sounds of Hanyu Pinyin (Chinese Phonetic
Alphabet). (C1)
Write Chinese characters (Hanzi) correctly or
write a dialogue or a short essay in Hanyu
Pinyin on a relevant situation. (A2, C3)
Listen and respond
effectively. (C2)
to
oral
discourse
Read and comprehend texts in a variety of
situations. (C3)
Deliver an oral presentation effectively using
correct pronunciation and grammar. (P3)
Pronounce Hiragana characters and words
correctly. (C1)
Listen and respond using appropriate
communication skills that demonstrates
Japanese culture. (A2)
Read and respond to statements and / or
texts / dialogues written in Hiragana. (C2)
Write characters / words / sentences or
dialogues in Hiragana correctly. (C3)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
LEVEL
2
AA204
Pengurusan Dalam Islam
2
1
AB202
Pendidikan Moral
1
AR201
Ko-Kurikulum 2
2
SYNOPSIS
CLO
Pengurusan
Dalam
Islam
Mendedahkan para pelajar terhadap
konsep asas pengurusan Islam dan
sejarah pengurusan zaman Rasulullah
SAW. Kursus ini juga membincangkan
tentang
prinsip,
etika,
amalan
pengurusan, komunikasi dalam organisasi mengikut acuan pengurusan
Islam.
.

Pendidikan Moral
Merupakan
lanjutan
daripada
kursus
Asas
Pendidikan Moral. Pelajar diberi
kefahaman secara mendalam tentang
nilai-nilai masyarakat Malaysia dan
peranan individu dalam hidup bermasyarakat dan bernegara. Kursus ini
juga menerangkan cabaran dan isu
moral dalam mewujudkan masyarakat
Malaysia yang harmoni, beretika dan
profesional.

KOKURIKULUM 2 Memfokuskan
kepada penyediaan pengetahuan dan
pengalaman yang boleh dijalankan di
dalam dan di luar bilik kuliah bagi
perkembangan mental, minat, bakat,
jasmani, rohani dan pembentukan nilai
-nilai estetika serta sosial yang positif.
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Menjelaskan konsep dan objektif pengurusan
Islam. (C2)
Menerangkan prinsip
pengurusan Islam. (C2)
dan
pengendalian
Membincangkan etika kerja menurut Islam.
(A2,P2)
Menerangkan nilai-nilai masyarakat Malaysia.
(C2, A2)
Membincangkan peranan manusia dalam
kehidupan masyarakat dan negara. (C2, A2)
Membincangkan cabaran dan isu moral dalam
masyarakat masa kini. (C3, A3)
Menjelaskan asas kemahiran khusus dan
pengurusan organisasi yang dipelajari . (C2)
Mempraktikkan
kemahiran
khusus
dan
pengurusan organisasi yang dipelajari. (P2)
Melaksanakan
aktiviti-aktiviti
berdasarkan
penguasaan kemahiran yang dipelajari. (A2)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
LEVEL
2
AF203
Bahasa Arab 2
2
2
AF204
Mandarin 2
2
AC301
Tamadun Islam
3
SYNOPSIS
CLO
Bahasa
Arab
2
Membina
kemahiran mendengar, bertutur dan
membaca dan menulis dalam
Bahasa Arab. Pelajar akan
diperkenalkan dengan Teori Isnad
sebagai asas membina al-Jumlah al
-Fi`liyah dan al-Jumlah al-Ismiyyah.
Kaedah pembentukan Kata Kerja
Perintah juga diterapkan secara
ringkas. Pendekatan komunikasi
akan dipraktikkan melalui dialogdialog yang memberi penekanan
kepada
konteks
sebenar
komunikasi dan gaya bahasa yang
diperlukan. Pelajar akan mampu
untuk membaca dan memahami
teks mudah Bahasa Arab serta
boleh mengungkap dan menulis
ayat-ayat mudah dalam konteks
komunikasi harian.

Mandarin 2 is an elementary
language course intended for polytechnic
students
who
have
completed and passed Mandarin 1.
The
course
provides
basic
communicative skills to the learners
and aims to enhance the skills
acquired in Mandarin 2. The course
covers all four language skills and
encourages the use of the language
in daily activities. It provides basic
writing skills in both Chinese
Phonetic Alphabet (Hanyu Pinyin)
and Chinese characters (Hanzi).
The course also
attempts to
provide a basic insight into the
Chinese culture.

Tamadun Islam mendedahkan
para pelajar terhadap konsep asas
dan prinsip Tamadun Islam. Kursus
ini juga membincangkan secara
terperinci perkembangan Tamadun
Islam
bermula
dari
Zaman
Rasulullah SAW sehingga kini
merangkumi pelbagai aspek seperti
perkembangan ilmu pengetahuan,
politik, ekonomi, sosial, sains
teknologi dan kejuruteraan.
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Mendengar dan menulis Kata Kerja Perintah
dan hubungannya dengan Ganti Nama Diri
serta membina ayat-ayat mudah Bahasa
Arab (al-fi’lu + al-fa’il) dan (al-mubtada’ + alkhabar) dengan betul (C2)
Menyebut dan memahami frasa ayat yang
ringkas
dengan intonasi, gaya
dan
penggunaan bahasa yang betul dalam perbualan yang berkaitan dengan urusan ke
bandar,
bersukan, merawat
penyakit,
profesyen dan kewarganegaraan. (C3)
Menulis
sistem
pernomboran
angka
puluh,ratus,ribu dan juta dan istilah-istilah
yang merujuk kepada masa, hari, bulan dan
tahun dengan tepat. (C1)
Write Chinese characters (Hanzi) correctly or
write a dialogue or a short essay in Hanyu
Pinyin on a relevant situation. (A2) (C3)
Listen and respond
effectively. (C2)
to
oral
discourse
Read and comprehend texts in a variety of
situations. (C3)
Deliver an oral presentation effectively using
correct pronunciation and grammar. (P3)
Menerangkan konsep tamadun Islam. (C2)
Menjelaskan pemikiran tamadun Islam sejak
Zaman Nabi Muhammad SAW sehingga kini.
(C2)
Mengenal pasti sumbangan tamadun Islam
dalam bidang ilmu pengetahuan, ekonomi,
politik, sains teknologi dan kejuruteraan
terhadap perkembangan pemikiran tamadun
manusia pada masa kini. (C2)
Membincangkan isu-isu tamadun dan
kesannya terhadap manusia. (C3, P2, A2)
Synopsis and Course Learning Outcomes (CLO)
CREDIT
COURSE
LEVEL
2
AE301
Communicative English 2
3
COMMUNICATIVE
ENGLISH
2
emphasises
the
skills
needed
to
describe products and services as well as
processes and procedures. It focuses on
the skills to give and respond to
instructions. The course will also enable
students to make and reply to enquiries
and complaints in their future workplace.
CLO
Describe products and services
and confidently. (C1, A2)
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2
AE501
Communicative English 3
5
SYNOPSIS
COMMUNICATIVE ENGLISH 3 aims to
develop the skills necessary to carry out a
mini project as well as job hunting skills.
Students will learn to present ideas through
the use of graphs and charts. Students will
learn the process of job hunting which
includes job search strategies and making
enquiries. They will also learn to write
resumes and cover letters. The students
will develop skills to introduce themselves,
highlight their strengths and abilities,
present ideas, express opinions and
respond appropriately during job interviews
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clearly
Present an oral presentation on
processes and procedures using appropriate language devices and suitable
visual aids. (C3, A2)
Listen and respond to enquiries using
appropriate language. (C3, A2)
Make and respond to different types of
complaints using appropriate language.
(C3, A2)
Present a mini project using appropriate
visual aids. (C4,A2)
Write a resume and cover letter using
appropriate language.(C3,A2)
Respond to interview questions using
appropriate language when applying for
jobs. (C3,A2)
Student Facilities
STUDENT SUPPORT SERVICES
ACCOMMODATION
Hostel – Conducive, safe, comfortable and peaceful accommodation for learning
Accommodation in the hostel:
New students – will be given priority
Existing students – accommodation will be offered if vacant room is available through the selection process based on the criteria determined by Polytechnic. The criteria includes social economic, home distance, academic and co-curriculum achievement, contribution and disciplinary
performance.
Warden / students ratio: 1:50
Capacity:
Total Block
Total Room
5 (Male)
670
5 (Female)
670
Total Beds
1800
1800
Supporting Facilities:
Facilities
Hostel Office
Capacity
Hostel Supervisor Office and Warden Office
Cafeteria
Wash room
Recreation Room
Surau
2 Food Stalls
At each Level of hostel (5 levels)
2 at 1 block of Man Hostel
2 at 1 block of female Hostel
At each Block (1 room)
Sick Bay
2 room (1 male hostel & 1 female hostel)
WIFI
Cafeteria Area and Co-op Shop
Student Facilities
HEALTH SERVICES
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
Equipped with first aid facility.
Hostel Supervisors are responsible to provide transportation service for sick students
when medical treatment is needed in the office hour. While this duty will be taken by wardens after office hour.
Periodic food quality monitoring in the cafeteria/canteen will be carried out
periodically.
INSURANCE
GROUP TERM FAMILY TAKAFUL OF POLITEKNIK MUADZAM SHAH
Company
Takaful Malaysia Berhad
Premium:
RM15.00 yearly
Students are insured 24 hours
during their studies in Politeknik
Muadzam Shah, Pahang
Scope
Death (Natural Cause)
Death (Accidental Cause)
Total Permanent Disablement
(Natural Cause)
Total Permanent Disablement
(Accidental Cause)
Partial Permanent Disablement
(Natural Cause)
Partial Permanent Disablement
(Accidental Cause)
Critical Illness (Accelerated)
Accidental Medical Reimbursement
Hospital Benefit
Funeral Expenses / Repatriation
Sum Covered
RM4,750.00
RM9,500.00
RM4,750.00
RM9,500.00
RM9,500.00
RM1,000.00
RM1,000.00
Introduction
All the students are insured using Takaful protection known as ‘Group Term Family Takaful’.
Agency and Insurance Company The policy chosen is based on Takaful accordance. Generally,
the premium, the scope and the sum assured are issued by the insurance company chosen.
Currently, the students in Politeknik Muadzam Shah are subjected to Takaful protection by
Syarikat Takaful Malaysia Berhad. The following table lists the scope and sum assured by the
company.
Student Facilities
Steps to be taken if accidents occur:
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Students could get medical treatment from Public or Private Hospital
Academic Advisor/Student/Next of Kin should inform the details of the accident to the
Student Affairs Department within 5 days from the date of occurrence.
The Student Affairs Department will inform the insurance company within 24 hours from
the date of report received.
Insurance Claim Form will be given to the student for claim purpose.
A completed form with supporting documents should be submitted to the Student Affairs
Department for futher process by the insurer.
The supporting documents for the claim:
 A copy of MyKad / IC
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A copy of Birth Certificate
A copy of Police Report/ Factory etc.
The Doctor’s / Medical Report/Post Mortem
Burial permit (applicable for death claim)
A copy of death certificate (applicable for death claim)
FINANCIAL AID
Scholarships
 Yayasan-yayasan Negeri

Jabatan Hal Ehwal Orang Asli (JHEOA)
Loans
 Perbadanan Tabung Pendidikan Tinggi Malaysia (PTPTN)

Tabung Pinjaman Pendidikan Kementerian Pengajian Tinggi Malaysia (KPT)
SPORTS & CULTURAL
PMS provides its community with a wide range of facilities for fitness and leisure activities. The
facility provides a comfortable environment for both students and staff to relax and stay fit.
Student Facilities
List of Recreational Facilities & Other Amenities are as in table below:
NO
.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
RECREATIONAL AND FACILITIES AND OTHERS
QUANTITY
Football Field
Rugby Field
Netball Court
Basketball Court
Volleyball Court
Tennis Court
Futsal Court
Badminton Court
Gymnasium
Archery equipment
Tennis Table
Sport Complex
Squash Court
Swimming Pool
Wood Ball equipment
Golf Equipment
Synthetic Track
Music equipment
1
1
4
2
4
4
3
8
1
4
10
1
2
1
10
2
1
6 Guitar / 1 Drum set /
Nasyid Instrument Set
19.
20
21
Kayaking equipment
Hockey Court
Mountain Bike
14
1
6
Table: Recreational Facilities & Other Amenities
Student Facilities
UNIT OF PSYCHOLOGY & CAREER (UPK)
Unit of Psychology & Career Polytechnic Muadzam Shah (UPK PMS) is the unit responsible
for providing effective services to students in particular to the process of enrichment and development expand along with the students' academic development. This unit consists of a Career
in Psychology Officer assisted by Guidance & Counseling Department Coordinator appointed
by the respective department heads. This unit is responsible for implementing the terms of
reference as follows:
1. Managing Individual Counseling Services
2. Managing Group Counseling Services
3. Managing Career Counseling Services
4. Managing Lecture
5. Managing Study Visit
6. Managing Control Workshop / Course
7. Managing Exhibition
8. Managing PRS Polytechnic Training
9. Managing the dissemination of Units of Psychology and Career
10. Student Advice & Guidance Services
11. Student Career Guidance Services
NO
1
2
FACILITIES
Individual Counseling Room- 2
Discussion / Group Counseling Room – 1
Table: Facilities
Studies Information
ASSESSMENTS
GRADING POINT SYSTEM

Under Polytechnics’ assessment system, student’s performance is being measured on the basis of quantitative method and being known as Grading Point System (GPS).

In the Grading Point System, there are measures to evaluate student’s performance:
GRADE POINT AVERAGE (GPA)
 The average grade of a student for a given semester is being computed by taking the sum of the courses’ credit hours and grade point divided by the total
credit hours taken in that semester.

Formula: GPA =
Total credit hours x Grade point
Total credit hours taken in that semester
= ((3 credit hours x 4.00) + (3 credit hours x 3.67) + (3 credit
hours x 3.33) + (2 credit hours x 4.00) + (3 credit hours x
3.67) ) / 14 credit hours
= 3.72
CUMULATIVE GRADE POINT AVERAGE (CGPA)
 The sum of the courses’ credit hours and the grade point for all courses taken in
all semesters, divided by the total credit hours taken in all semesters.

Formula: CGPA = Total credit hours x Grade point in all semester
Total credit hours taken in all semester
= 290
90
= 3.22
Studies Information
GRADING SYSTEM (Intake before Jun 2012)

A student will be evaluated based on the following mark scales, grades and grade points as
being outlined in Table below:
Mark Scale
80 – 100
75 – 79
70 – 74
65 – 69
60 – 64
55 – 59
50 – 54
45 – 49
44 – 46
40 – 43
30 – 39
20 – 29
0 – 19
Grade Point
4.00
3.67
3.33
3.00
2.67
2.33
2.00
1.67
1.33
1.00
0.67
0.33
0.00
Grade
A
AB+
B
BC+
C
D
DE+
E
EF
Status
Distinction
Credit
Credit
Credit
Pass
Pass
Pass
Fail
Fail
Fail
Fail
Fail
Fail
COURSE CREDIT HOUR


Total credit hours taken by students are in between 12 to 18 credit hours every semester
which have been stated in the Curriculum Document and Program Structure.
A minimum total credit hours shall be fulfilled before the students are qualified to be awarded
a Diploma (including advanced diploma) which has also been stated in the curriculum document and program structure.
REGISTER COURSE

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

Students must register within fourteen days (14) of the commencement date of each semester.
Students should get an advice from the Academic Advisor and get approval from the Head
of Commerce Department before registering the courses.
Students should register the repeated course/s in the current semester if that particular
course/s being offered except, there was undue circumstances. Therefore, students must
get an approval first from the Head of Commerce Department.
If students fail to register the repeated course/s or any course/s that should be taken in the
particular semester:
The student will be given Grave F with the grade point equivalent to 0.00 for that particular
course; and
The student will be assumed as has already taken the course and failed it.
Studies Information
ADD COURSE
 Course adding can be done on the 3rd until the 6th week of an academic session. Students
should get an advice from the Academic Advisor and obtain an approval from the Head of
Commerce Department.
DROP COURSE
 Students are allowed to drop the course with one condition that the students’ credit hours
are not less than 12 hours.
 Course’s dropping can be done on the 3rd until the 6th week of an academic session. Students should get an advice from the Academic Advisor or the Head of Program, and obtain
an approval from the Head of Commerce Department.
REPEAT COURSE
 Student who fails two or more courses in previous semester is required to repeat that particular course/s in any semester after getting confirmation from the Examination Board.
ASSESMENT RESULT CATEGORY

Assessment result for each semester can be categorized into:
Pass status
 Student who obtains a CGPA (Cumulative Grade Point Average) equivalent to or
more than 2.00.
Conditional pass status
 Student who obtains a CGPA (Cumulative Grade Point Average) equivalent to or
more than 1.60 and less than 2.00.
Fail status
 Student who obtains a CGPA (Cumulative Grade Point Average) less than 1.60.





Student who obtains a GPA (Cumulative Grade Point Average) less than 1.00
except for final semester student and part-time student.
Student who fails in any courses for three times including the special final examination.
Student who obtains conditional pass status for three times consecutively.
Student who fails Training Industry for two times consecutively.
Student who exceeds the maximum period of study.
Studies Information
GRADING SYSTEM (Intake Jun 2012)
 A student will be evaluated based on the following mark scales, grades and grade points as
being outlined in Table below:
Mark Scale
90 – 100
80 - 89
75 – 79
70 – 74
65 – 69
60 – 64
55 – 59
50 – 54
45 – 49
44 – 46
40 – 43
30 – 39
20 – 29
0 – 19
Grade Point
4.00
4.00
3.67
3.33
3.00
2.67
2.33
2.00
1.67
1.33
1.00
0.67
0.33
0.00
Grade
A+
A
AB+
B
BC+
C
CD+
D
E
EF
Status
High Distinction
Distinction
Credit
Credit
Credit
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Fail
Fail
CRITERIA TO GRADUATE UNDER NEW GRADING SYSTEM
A student will graduate from his/her studies for a program if he/she fulfills the criteria below:
I.
II.
III.
IV.
V.
Pass all courses under a program;
Obtain a CGPA (Cumulative Grade Point Average) equivalent to or more than 2.00;
Obtain sufficient total credit hours for a program;
Student who obtain the minimum passing grade (C-, D+ and D) is allowed to repeat the
course only once to improve their grade for the next semester including the short semester. Only the higher grade calculation will be taken into the result without adding the credit
hour.
Fulfill all program's requirement and certified by the Lembaga Peperiksaan.
Studies Information
PROGRAM DURATION

Duration of a full-time program are as follows:
Advanced Diploma (for Diploma graduate)


Minimum is four (4) semesters
Maximum is eight (8) semesters
Diploma




Minimum is five (5) semesters
Maximum is nine (9) semesters
Student that has been charged disciplinary action (will be suspended under Act 174) is included in the
duration of study.
The period of deferment that has been approved by the Director of Polytechnic will not be computed as
part of the period of study.
ALUMNI



The alumni assist students preparing for their professional future through:
Their own success stories
Career Information
Seminars/Talks on career
Alumni/polytechnic graduates are expected to provide their feedback through the Tracer
Study which is carried out annually. 85% of polytechnic graduates take part in this Tracer
Study in order to provide their feedback pertaining to the curriculum taught and their mandatory 6-month industrial experience. All these input serves provide the basis for curriculum development, achievement of learning outcomes and future programs.
Details of Alumni of Politeknik Muadzam Shah are as follows:
Address
: Persatuan Alumni Politeknik Muadzam Shah Rompin Pahang
Lebuhraya Tun Abdul Razak
26700 Muadzam Shah
Pahang Darul Makmur
No Telefon : 09 – 4502005
No. Faks : 09 – 4502009
Website : www.pms.edu.my or
www.politeknik.gov.my
Studies Information
INDUSTRIAL TRAINING
INTRODUCTION TO INDUSTRIAL TRAINING
Industrial Training (LI) is part of the curriculum requirements that
must be fulfilled by the students before they are awarded with
Diploma from Polytechnic. Diploma students will undergo their LI
in Semester 4.
Duration of the LI is 20 weeks where the students are spreads to
selected firms and organizations all over the country. LI programme will be conducted on January and June session every
year. Before the students are allowed to undergo the LI, they
should pass the pre-requisite subject, i.e. Soft Skills module.
PREPARATION FOR INDUSTRIAL TRAINING
Once eligible, the students need to follow proper procedures for
the LI. The students are required to apply for LI placement from
the firms or organizations that offered LI via the Industrial Training
Officer of Department (PLIJ) respectively. It is advisable that the LI
should be relevant to the students’ academic courses of study.
The following documents will be issued by the PLIJ to be used in
the application for a placement in the firms or organizations:
 Industrial Training Application Letter/Surat Memohon Tempat
Latihan Industri - that has Polytechnic's letterhead
 Reply Form/Borang Jawapan - that has to be submitted to
the firms/organizations
Studies Information
INDUSTRIAL TRAINING
DURING INDUSTRIAL TRAINING
The confirmation of the LI attachment is done when the students submit the following documents
for verification purpose on the registration of the LI day at each respective firms/organizations:
 Letter of Report Duty/Surat Lapor Diri - that has Polytechnic's letterhead





Polytechnic Student's ID card/Kad Pelajar
Letter of Indemnity/Surat Lepas Tanggung
End of Training Confirmation Letter/Surat Tamat Latihan Industri
Log Book/Buku Log - available in PMS Co-operative Shop
Performance Evaluation Form/Borang Penilaian Pelajar
An academic supervisor will be assigned to each of the students. The academic supervisor (or
representative) will visit the students at the firms/organizations during the LI and thus, will be
evaluated.
COMPLETION OF INDUSTRIAL TRAINING
After completing the six months of LI, the students are required to re-register to the Polytechnic
with the End of Training Confirmation Letter and fee payment bank slip that will be posted to the
students' latest address.
Upon completion, the students are required to prepare a technical report about their LI. The students are expected to include information related to the job/task which they have undergone
during LI in the write up and shall submit both report and log book to the PLIJ.
Other Facilities
Squash Court
Multipurpose Court
Swimming Pool
Futsal Court
Tennis Court
Basketball Court
Other Facilities
Gym
Football Field
Jogging Track
Rugby Field
Volley Ball Court
Editorial Board
Patron
Wan Muhammad Afifi Bin Wan Abdullah
Advisor
Rasidi Hazman Bin Abdul Hamid
Editor
Suriyati Binti Tajrud-din
Nur Liyana Binti Mohd Sahiffudin
MASTER PLAN OF POLITEKNIK MUADZAM SHAH
DEPARTMENT OF TOURISM & HOSPITALITY
POLITEKNIK MUADZAM SHAH
LEBUHRAYA TUN ABDUL RAZAK
26700 MUADZAM SHAH
PAHANG
NO TEL: 09-4502005/2007/2008 NO FAKS: 09-4502009
www.pms.edu.my

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