Annual Report 2010-2011

Transcription

a growing community
ANNUAL REPORT
10/11
mission
Fronditha Care’s mission
is to enhance the well-being
of the elderly, promoting
excellence in care and support
whilst ensuring that social and
individual needs are met in a
way which is consistent with their
linguistic needs and cultural identity.
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Fronditha Care Annual Report 2010-11
contents
Mission
President’s report
CEO’S report
Highlights
Snapshots and trends
Service spectrum
Residential
Community services
Care and diversity
Human resources
Financials
The Fabulous Fronditha Charity Gala
Long service awards
Recognition awards
Life governors / benefactors individuals
Life governors / benefactors individuals/
benefactors corporate / trusts
Special acknowledgements Make a donation
Locations
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4
6
8
12
14
16
18
20
21
22
34
36
37
38
39
40
41
42
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President’s
report
The issues discussed included:
• Key factors affecting Fronditha currently and into
the future;
• Responses to those change factors; and
• Strategic alternatives for the organisation
Furthermore, we have resolved to undertake in
2011-12 a major consultation with the community and
other stakeholders in order to inform them of issues of
relevance to Fronditha’s viability and sustainability and
receive their feedback. We believe that such information
exchange with our consumers is essential, if we are to
respond effectively to the challenges ahead.
The past financial year has been very productive
and challenging for Fronditha Care. The
organisation is continuing on its path of growth
and has successfully established the new facility in
Newcastle and is building and developing two very
important sites in Melbourne, namely Thornbury
and Clayton. Community Services continues to
grow and provide significant support for our
elderly at home.
From an industry perspective Fronditha once again has
shown expertise and leadership in the care for Cultural
and Linguistically Diverse elderly with key Federal, State
and Local governments. Fronditha has also performed very
well in terms of industry benchmarks and accreditation
requirements while further expanding its goal of being a
learning organisation.
The Board of Fronditha, recognising the need to prepare
for major changes in the aged care industry, as reported
recently by the Productivity Commission’s Report, but also
to be ready for the changing demographics of the rapidly
ageing Greek community, met for two days in April to
develop the 2012 Strategic Plan.
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On behalf of Fronditha I wish to thank all Board members
who have demonstrated a high level of commitment and
dedication to their role as directors and to the many facets
of the organisation. I also welcome to the Board Kalle
Amanatides and Paul Mavroudis.
Fronditha is proud to have two very successful auxiliaries,
which work tirelessly to fundraise. We are grateful of the
support provided by the Templestowe and Thornbury
Auxiliaries for many years. Special thanks also to the
Hippocrates Association for their continued support with
donations and their hands on work at the facility level. The
Board recognises the enormous value of volunteers and
intends to give greater emphasis and strengthen this area
in 2011-12 and beyond.
I would also like to thank our donors for their generosity.
Without their support our elderly would not be able to
receive the quality service we provide.
On behalf of the Board I would like to express Fronditha’s
gratitude to outgoing CEO Penni Michael, who over
the last five years has strengthened the organisation,
placing it among the leading aged care providers in the
not for profit sector.
It is with great pleasure that we welcome a new CEO,
Mr. George Lekakis AO, who will no doubt, take the
organisation to further growth and development.
He is supported by a loyal team of staff at all levels, who
have provided the strong foundations we have today.
It is inspiring to look back on the year of accomplishments.
Despite the huge challenges ahead, I remain optimistic
that with the support of the community, we will be able to
grow and improve our services, responding appropriately
to the needs of our elderly.
Αναφορά Προέδρου
Ο περασμένος οικονομικός χρόνος ήταν δημιουργικός αλλά και
γεμάτος προκλήσεις για τη Φροντίδα. Ο Οργανισμός συνεχίζει
να επεκτείνεται, με πλήρη επιτυχία ίδρυσε την καινούργια
μονάδα του στο Νιούκαστλ και προχωρεί προς την ανακαίνιση
δύο σημαντικών ιδρυμάτων του στο Thornbury και το Clayton
της Μελβούρνης.
Οι υπηρεσίες που προσφέρουμε στους ηλικιωμένους που
μένουν στα σπίτια τους αυξήθηκαν και συνεχίζουν να
βελτιώνονται.
Η Φροντίδα συνεχίζει να εδραιώνεται ως ηγετικός φορέας
στον τομέα παροχής υπηρεσιών σε Έλληνες ηλικιωμένους με
πολιτιστικές και γλωσσικές ιδιαιτερότητες (CALD) σε συνεργασία
με όλες τις κυβερνητικές υπηρεσίες.
Mike Zafiropoulos, AM, JP
President
Η Φροντίδα με επιτυχία εκπλήρωσε όλα τα κριτήρια που έχουν
τεθεί αρμοδίως για την παροχή υπηρεσιών σε ηλικιωμένους,
πληροί απολύτως όλες τις προϋποθέσεις που απαιτούνται
για την δραστηριοποίησή της στους συγκεκριμένους τομείς
(Accreditation) και συνεχίζει να εκπαιδεύει τα στελέχη της και
να προσαρμόζεται στις νέες ανάγκες και προκλήσεις.
Το Διοικητικό Συμβούλιο, ανταποκρινόμενο στις απαιτήσεις των
μεγάλων αλλαγών που γίνονται στον τομέα γήρανσης όπως
αυτές επισημάνθηκαν από την Επιτροπή Παραγωγικότητας
(Productivity Commission), συνεδρίασε για δυο μέρες
τον Απρίλη του 2011 για τη δημιουργία του Στρατηγικού
Προγράμματος 2012. Η συζήτηση μεταξύ άλλων συμπεριέλαβε
και τα παρακάτω θέματα:• Σημαντικοί παράγοντες που επηρεάζουν τη Φροντίδα επί του παρόντος και μελλοντικώς.
• Αντιμετώπιση επικείμενων αλλαγών.
Επιπλέον, αποφασίσθηκε να προβούμε σε ένα πρόγραμμα
σημαντικών διαβουλεύσεων στη διετία 2011-2012 με την
παροικία και άλλους παράγοντες για να τους παράσχουμε
πληροφορίες για θέματα σχετικά με τη βιωσιμότητα και την
μελλοντική πορεία της Φροντίδας αλλά και για να ακούσουμε
τις ιδέες και τις σκέψεις τους αναφορικά με τον οργανισμό.
Πιστεύουμε ότι η ανταλλαγή πληροφοριών και απόψεων με
τους τρόφιμους, τους συγγενείς τους και κάθε ενδιαφερόμενο
είναι ουσιώδης ώστε να αντιμετωπίσουμε αποτελεσματικά τις
προκλήσεις του μέλλοντος.
Εκ μέρους της Φροντίδας επιθυμώ να ευχαριστήσω όλα τα
μέλη του Διοικητικού Συμβουλίου τα οποία έχουν επιδείξει
μεγάλο ζήλο και αφοσίωση στο καθήκοντους και στις μεγάλες
και ποικίλες απαιτήσεις του οργανισμού. Καλωσορίζω επίσης
και τα καινούργια μέλη, την Κέλλη Αμανατίδη και τον Παύλο
Μαυρουδή.
Με μεγάλη μου ευχαρίστηση καλωσορίζω τον νέο μας Γενικό
Διευθυντή, κ. Γιώργο Λεκάκη ΑΟ, ο οποίος αναμφίβολα
θα συνεχίσει την περεταίρω ανάπτυξη και βελτίωση του
οργανισμού. Ο κ. Λεκάκης πλαισιώνεται και υποστηρίζεται από
μία ομάδα ειδικευμένου προσωπικού τα στελέχη της οποίας
έχουν θέσει τα ισχυρά θεμέλια της Φροντίδας.
Το να αναπολείς περασμένα επιτεύγματα σου δίνει ελπίδα
για τις όποιες αντιξοότητες υπάρχουν μπροστά. Παραμένω
αισιόδοξος ότι και με την υποστήριξη της παροικίας θα
συνεχίσουμε να αναπτυσσόμαστε και να βελτιώνουμε τις
υπηρεσίες μας, ανταποκρινόμενοι αποτελεσματικά στις ανάγκες
των ηλικιωμένων μας.
Μ. Ζαφειρόπουλος AM, JP
Η Φροντίδα είναι περήφανη που έχει δύο ενεργά βοηθητικά
τμήματα, στο Templestowe και το Thornbury, που ακατάπαυστα
οργανώνουν εκδηλώσεις προς ενίσχυση του οργανισμού.
Τους ευχαριστούμε που για χρόνια μας υποστηρίζουν.
Ειδικά ευχαριστήρια και για τον οργανισμό Ιπποκράτη για
την διοργάνωση εράνων και για την ενεργό συμπαράστασή
του στο ίδρυμα. Το Διοικητικό Συμβούλιο αναγνωρίζει την
προσφορά των εθελοντών και από το 2011 και στο εξής θα
δίνεται επιπλέον έμφαση στον τομέα αυτό. Τέλος, θα ήθελα να
ευχαριστήσω τους δωρητές για τη γενναιοδωρία τους. Χωρίς
την βοήθεια τους δεν θα ήμασταν σε θέση να παρέχουμε τόσο
υψηλής ποιότητας υπηρεσίες προς τους ηλικιωμένους μας.
Εκ μέρους του Διοικητικού Συμβουλίου θα ήθελα να εκφράσω
την ευγνωμοσύνη της Φροντίδας για την αναχωρούσα Γενική
Διευθύντρια, Πέννυ Μιχαήλ, η οποία για τα τελευταία 5 χρόνια
ενδυνάμωσε τον οργανισμό τοποθετώντας τον ανάμεσα στους
κορυφαίους οργανισμούς παροχής υπηρεσιών γήρανσης.
• Στρατηγικές εναλλακτικές λύσεις για τον Οργανισμό.
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CEO’S
report
The Fronditha mission is based on enhancing
the well-being of elderly people. This coupled
with the critical importance of Culturally and
Linguistically Diverse (CALD) appropriate care has
been central to our philosophy. This year, amongst
the organisation’s many achievements, was the
development of service benchmarks for the
industry on what it means to provide Culturally and
Linguistically Appropriate services. The release of
these benchmarks has had an important impact.
Over the past year, work continued in the area of dementia
care. It is estimated that over 250,000 Australians have
some form of dementia and as the condition progresses,
the person often reverts back to their first language. In this
report you will read about Fronditha’s dementia specific
programs, additional training and up-skilling of staff,
partnerships with other agencies in the provision of CALD
appropriate programs and involvement in research studies.
have a fully operational facility in Mayfield, Newcastle. This
is an exciting time as we continue to expand services in
both residential and community care.
The past year is also marked by extraordinary support
from the community. Our appreciation is extended to
the Thornbury and Templestowe auxiliaries, and the
Hippocrates Australian Greek Aged Persons Association.
Aged Care is complex and unrelenting and for this reason
requires many hands. There are countless people who
contribute to the work of Fronditha. I wish to thank staff for
their caring work and dedication to our elderly, volunteers
for their continued support and generosity, donors for their
vital financial support and extraordinary charity and the
Board of Directors for their vision, time and long
standing commitment.
I have had the privilege of working with and for Fronditha
for more than 12 years and I have been honoured to serve
Fronditha as the Chief Executive Officer for the past five
years. In that time the organisation has grown from strength
to strength and from its current sound position can look
forward to continued growth for many years. This will be my
last contribution to the annual report and I wish to extend
my heartfelt thanks and best wishes to all those connected
to this inspiring organisation. The Fronditha community has
much to look forward to.
Penni Michael
CEO
Αναφορά Γενικής Διευθύντριας
Το έργο της Φροντίδας βασίζεται στην προαγωγή και ανάπτυξη
της ευημερίας των ηλικιωμένων. Αυτό, μαζί και με την υψίστης
σημασίας παροχής υπηρεσιών με διαφορετική πολιτιστική και
γλωσσική καταγωγή (CALD) ήταν και παραμένει ο άξονας της
φιλοσοφίας μας. Φέτος, ανάμεσα σε πολλά άλλα επιτεύγματα
του Οργανισμού, ήταν και η δημιουργία αναφοράς μετρήσεων
περί των υπηρεσιών για τον τομέα της γήρανσης στο τι
σημαίνει να παρέχεις υπηρεσίες που είναι πολιτιστικά και
γλωσσικά κατάλληλες. Η έκδοση αυτής της αναφοράς είχε
σημαντική επίδραση.
Κατά τη διάρκεια του περασμένου χρόνου, η εργασία
συνεχίστηκε επιτακτικά στον τομέα για την φροντίδα ατόμων
με άνοια. Υπολογίζετε ότι πάνω από 250,000 Αυστραλοί έχουν
κάποιο τύπο άνοιας και καθώς επιδεινώνεται η κατάσταση,
το άτομο συνήθως στρέφει πίσω στη μητρική του γλώσσα.
Στην παραπάνω αναφορά, θα διαβάσετε για τα σχετικά
προγράμματα κατά άνοιας που η Φροντίδα έχει δημιουργήσει,
την επιπλέον εκπαίδευση του προσωπικού, συνεργασίες με
άλλους οργανισμούς για παροχή προγραμμάτων που είναι
πολιτιστικά και γλωσσικά κατάλληλα (CALD) και συμμετοχή σε
εκπαιδευτικές έρευνες.
Η Φροντίδα ήταν επίσης επιτυχής στην πρόσφατη αίτηση που
έκανε για κυβερνητική βοήθεια σε δαπάνες για προσφορά
υπηρεσιών και σε οικοδόμηση διαμερισμάτων διαμονής. Ο
Οργανισμός έλαβε βοήθεια για τη δημιουργία 60 κρεβατιών
υψηλού επιπέδου και άτοκο δάνειο 8 εκατομμυρίων από την
Κοινοπολιτειακή κυβέρνηση για την περαιτέρω ανάπτυξη του
ιδρύματος στο Clayton. Το κατόρθωμα αυτό ήταν σημαντικό
υπερτονίζοντας ακόμα μια φορά τη φήμη που έχει η Φροντίδα.
Βρισκόμαστε σε πολύ καλό δρόμο με τη τελειοποίηση
του ιδρύματος στο Thornbury και το καινούργιο ίδρυμα
στο Mayfield, Newcastle (NSW) λειτουργεί πλήρως. Είναι
συναρπαστική περίοδος για την Φροντίδα καθώς συνεχίζουμε
την επέκταση των οικιστικών και κοινοτικών υπηρεσιών μας.
Η αφετηρία του περασμένου χρόνου ήταν η ασυνήθιστη
υποστήριξη της κοινότητας. Ευχαριστούμε πάρα πολύ τα
βοηθητικά τμήματα Thornbury και Templestowe καθώς επίσης
και τον οργανισμό Ιπποκράτη. Ο τομέας γήρανσης είναι
πολύπλοκος και σκληρός και για αυτό το λόγο χρειαζόμαστε
πολλά χέρια βοηθείας. Υπάρχουν αμέτρητα άτομα που
βοηθούν τη Φροντίδα. Επιθυμώ να ευχαριστήσω το προσωπικό
για την αφοσίωση τους και προσφορά υπηρεσιών προς
τους ηλικιωμένους μας, τους εθελοντές για τη συνεχόμενη
υποστήριξη και γενναιοδωρία τους, τους δωρητές για
την ουσιαστική οικονομική υποστήριξη και ασυνήθιστη
φιλανθρωπία τους και τέλος το Διοικητικό Συμβούλιο για τη
διορατικότητα, χρόνο και μακροπρόθεσμη αποστολή τους.
Είχα το προνόμιο να δουλέψω για και με τη Φροντίδα για
πάνω από 12 χρόνια και είναι τιμή μου που υπηρέτησα τον
οργανισμό ως Γενική Διευθύντριά του τα τελευταία 5 έτη. Κατά
τη διάρκειά τους, ο οργανισμός επεκτάθηκε και ενιδρύθηκε και
από τη γερή του τώρα βάση μπορεί να κοιτάζει μπροστά για
μεγαλύτερα έργα στο μέλλον. Αυτή είναι και η τελευταία μου
προσφορά προς την ετήσια αναφορά και επιθυμώ να εκφράσω
εγκάρδια ευχαριστήρια και τις πιο θερμές μου ευχές προς όλους
που είναι συνδεδεμένοι με αυτόν τον οργανισμό που εμπνέει
ενθουσιασμό και αγάπη προς το έργο του. Ο κόσμος της
Φροντίδας έχει να δώσει πάρα πολλά ακόμη.
Π. Μιχαήλ
Fronditha was also successful in the most recent Aged Care
Application Round (ACAR) in receiving 60 Greek Specific
high care beds, and an $8 million zero real interest rate
loan (interest at CPI)”. This was a sizeable achievement
highlighting the reputation of Fronditha. We are well on
our way to completing the Thornbury development and we
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Fronditha develops industry
benchmarking tool for
the delivery of culturally
appropriate aged care services
The tool which has been designed
to stimulate thoughtful and creative
responses between carers and their
clients comes at a time when CALD
communities are aging at a faster
rate than the rest of the population.
Fronditha developed this benchmark
as a result of its Greek specific focus,
and has now expanded the tool to cater
for a growing number of clients from
other culturally and linguistically diverse
backgrounds.
Provided by the cultural music group
Hellenopnevma, the Specialised Music Therapy
Program, has been a great connector and highly
engaging activity for over 300 residents and clients
For people who have migrated, music of their birth country is an
instant connector. It has the ability to rekindle memories. This is
why Fronditha supports the Specialised Music Therapy Program
delivered by Hellenopnevma. The group have regularly visited
the four Melbourne facilities throughout 2011 entertaining the
residents with their live music.
Student placement from RMIT
Fronditha and the Chinese Community Social Services Centre have
partnered in delivery of the Active Service Model to Home and
Community Care services to the organisation’s Planned Activity
Groups. The collaboration has included a review of processes and
the introduction of new and engaging activities for the elderly.
Cultivating corporate engagement
Fronditha recognised for
excellence in care awards
Emceed by Alex Perry, and supported by
main sponsor BMW Group Australia,
The Fabulous Fronditha Charity Gala
raised $115,000
Anastasia Hatzisalata was nominated
in the Aged and Community Care
Victoria State Awards for Excellence.
She went on to win the Fronditha
Care Outstanding Contribution Award
and her story is an extraordinary one.
Having been employed with Fronditha
Community Services for over ten years
she voluntarily opened up her home for
the delivery of the Host Home Program
which at the time was the only ethnospecific program of its kind in Australia.
Since then, Anastasia has provided a
home-like environment, and an activity
program to elders of Greek speaking
background with dementia while at the
same time offering their carers a
respite break.
Fronditha thanks supporters within the community
and the corporate sector for their generous donations
and sponsorships including Medibank, Victorian
Multicultural Commission, De Nova Group, O’Neill
Group, Delta Sales, Midas Insurance, AFL Multicultural
Commission and Nafsika Stamoulis Foundation.
Music links our elderly to culture. It has numerous benefits as
demonstrated by our Specialised Music Therapy Program. The
program has shown that through familiar songs, it can connect
people to their past. In some instances, people with advanced
dementia may not speak at all however when familiar music from
their youth is played, they may sing four verses, remembering
every word.
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Rebecca Brown, a staff member at
Hippocrates Mayfield, was the proud
recipient of The Hunter Aged Care
- Care Staff of the Year Award, 2010.
Rebecca was nominated by a resident’s
family for providing an outstanding
level of care. Rebecca acknowledged
the award by saying,“this recognition
goes to all my colleagues”.
Fronditha is a learning organisation that continues to nurture
partnerships with institutions such as Victoria University, RMIT and
Newcastle University. The organisation provides placement for
students of Nursing to gain an in-depth understanding of culturally
and linguistically appropriate aged care and has hosted over 60
students in the previous twelve months. Fronditha is now an active
participant of a new pilot project set on improving placement
for students.
highlights
Creating Connection through diverse activities
Hunter Aged Care
Achievement Awards
Fronditha’s partnerships with tertiary institutions
and other ethnic specific community based
organisations continues to grow
Greek Consul Eleni Lianidou visits Templestowe facility
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highlights
Fronditha’s Planned Activity Groups change
the rules of engagement
Fronditha has implemented the Home and Community Care
(HACC), Active Service Model (ASM), to Fronditha’s Planned
Activity Groups in July 2010.
The underlying principle of the ASM model is ‘working with’
the client rather than ‘working for’. In practical terms, this
means allowing and providing opportunities for the client to
do what they can for themselves, promoting independence.”
Fronditha has undertaken a range of activities incorporating
the key principles of the ASM which include:
• A physiotherapist review of the gentle exercises program
with the recent introduction of light hand weights and
stretch bands to increase strength and endurance.
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• A review of the care planning process - helping
participants identify goals important to them.
• Information sessions from a Greek speaking occupational
therapist providing a range of falls prevention strategies
for elders residing in their own homes and information
about aids and equipment available to promote greater
levels of independence.
• Participants have formed walking groups and are
thoroughly enjoying participating in a wider variety of
activities available to them as well as showcasing their
own abilities.
• Storytelling and the documentation of life stories.
The Planned Activity Groups are abuzz with lively activity,
conversation, reminiscing and best of all, laughter!
Information Seminars continue to
educate the community
Fronditha’s Auxiliaries raise over $30,000
for the elderly
Fronditha is in its third year of offering
educational seminars to the Greek community.
These sessions are hosted in the Southern
Region and provide information on a range of
health topics and services.
The Annual Christmas Luncheon, hosted by the Lower
Templestowe Auxiliary has become an anticipated event raising
over $15,000 in November 2010. This extraordinary result
was achieved through many generous financial and in-kind
donations. Fronditha thanks the community and the dedicated
members of the Auxiliary for their efforts.
In 2011, seminars have been presented by State
Trustees, Palliative Care Australia, Metropolitan
Fire Brigade, Multiple Sclerosis Australia and
Council on the Ageing. The seminars bring
people together establishing friendships and
informal networks. It encourages self-care
and builds capacity amongst the group to be
informed and know where to go for services and
support when required.
Further presentations have included the
educational supermarket tour on reading
and understanding the dietary labels of food
packaging. The tour was conducted by Maria
Atgiarias of Fronditha and Dietician Maria Nitsos
from Central Bayside Community Health as a
part of The Supported Access Pilot Project.
Continue to inform the aged care
industry on CALD appropriate services
• Encore presentation by Aliki Kyrkou at
the Victorian Carer Services Network Best
Practice Forum on “Partnerships and
Collaboration”. The presentation was
delivered jointly with Betty Kalambokis of
Uniting Care Community Options at
William Angliss.
The Thornbury Auxiliary continues to grow since raising
over $15,000 from various successful events and extensive
community support including event collaborations with George
Kyritsis of Oz Food Industries and Chris Gambrellis of M&C
Seafoods. The Auxiliary is close to reaching their goal of
purchasing a bus for the socialisation of the elderly at Anesi.
Fronditha Hippocrates Aged Care in Newcastle
reaches full capacity after one year of operation
Fronditha Hippocrates Aged Care has moved from strength
to strength in its first year of operation.
Several achievements include:
• Audit where the facility was granted a full three
year Accreditation
• By April 2011 the facility had achieved full occupancy
• Food services were graded A for food safety
and compliance
Fronditha Hippocrates have played host to special activities
throughout the previous 12 months. One extra special highlight
for our residents was the delivery of a chicken hatchery. For
many this brought back special memories of farm life and
caring for animals with many stories and fond memories shared
between them.
The Hippocrates Australian Greek Aged
Persons Association connects with
Fronditha Hippocrates Aged Care facility
The Hippocrates Association has provided
exceptional support to the Hippocrates facility and
community life through a range of activities. Their
hospitality has been a highlight for all connected
to the facility as residents, families and staff join
together and enjoy Greek cuisine regularly.
This partnership has also operated at a deeper
level and has worked to develop a strong
community spirit.
The Hippocrates Australian Greek
Aged Persons Association raises funds
for Fronditha Hippocrates Aged Care
at the Annual Gala Ball.
The Association has provided the opportunity for
the community to enjoy special times such as at
the recent Ball hosted at Newcastle City Hall where
a great night was enjoyed by all. The evening was
attended by dignitaries including members of
parliament, the Greek Orthodox Church, Fronditha
staff and a wide selection of Novocastrians.
11
snapshots and trends
snapshots and trends
ING
AIS
R
ND ER
FU OTH
&
G
IN
LIV
S
IT
6%
16
3
26
73
NBURY RESIDENTIAL
THOR
9%
42
120
24
.12
22.90
27%
3.63
.49
13
41
0.
1
1.9
7%
45
Number of equivalent full-time staff
83
ATE
OR
RP ICES
CO ERV
S
187
1%
Number of service recipients
CLAY TON RESIDEN
TIAL
CA
CP
2%
2%
1%
IN
UN D.
Expenditure by program
Service Provision
Trends of Service by program over three years
HOME C
A
INFO & R RE
EFER
RAL
HACC
PL
M
TE
Ensuring that human, financial and
capital resources are used effectively
12
ES
TO
W
ER
ES
IDE
NTA
L
72
W
NE
16%
IAL
DENT
ST ALBANS RESI
RE
SID
EN
TIA
L
CA
ST
LE
1
R
WE
LO
Strategic Key Result
6%
40.30
13
%
7
4
98
4
2
2009
2010
2011
Supported Access Pilot Program
96
148
86
Independent Living Units
42
54
45
Home Visitation Program
17
18
15
Planned Activity Groups
72
90
86
Fronditha Home Care South East
81
45
68
Fronditha Home Care North West
37
24
15
CACP West
35
36
36
CACP East
44
34
36
CACP North
26
42
47
CACP South
26
28
25
-
15
19
Thornbury Residential
44
35
42
St Albans’ Residential
65
75
72
Lower Templestowe Residential
74
80
74
131
123
120
CACP North: Cypriot
Clayton Residential
Newcastle Residential
-
54
98
Educational Seminars
157
157
107
10
12
15
-
-
5
Fronditha/Moreland PAG
Host Home-North
Host Home-East
Host Home-South
Community Partnership Program
-
8
9
10 (est.)
8
6
200 (est.)
75
361
319 elders call
Fronditha home
936 Greek elders are
supported by Fronditha
to remain in their homes
249 full-time equivalent
staff committed to
caring for the elderly
40 elders maintaining
their independence in
Fronditha’s living units
13
service spectrum
Maintaining the
independence of elders
to remain in their own homes
Fronditha Links
Supported Access
Pilot Project
Information & Referral
Assisting CALD clients in
access and negotiation
of service
Community
Aged Care
Packages
Case management
Facilitation of an
accustomed lifestyle
Host Home
Programs
Dementia care and
CALD appropriate
activities
Meal preparation, grooming,
errands and socialisation
Community
Partners
Program
14
Promoting and facilitating
increased and sustained
access to aged care
information and service
Independent
Living Units
The affordable alternative
to public housing, offering
accommodation to those
financially and socially
disadvantaged
Respite option
Respite services
Low Care
Residential
High Care
Residential
Residential facilities
ensuring client
needs are managed
and met throughout
the stages of
their need
Home Care
Programs
Greek speaking personal
care and case management
through Fronditha
Planned
Activity Group
Keeping mind and
body healthy
Meet on a regular basis to
provide social activities for
elders living at home
Volunteer
Home Visitation
Available to
isolated elders
that need social
support at home
appropriate and
considered care for
every stage of ageing
Working in close collaboration with
the community, service providers
and policy makers
15
residential
Ageing in Place facilities provide care to residents with increased dependency.
This ensures continuity of care in a familiar environment. In 2010 Mayfield
underwent aged accreditation auditing and was awarded the maximum
accreditation for three years.
Staff at all Fronditha facilities are trained in the development of care plans to ensure needs are identified
and goals are met. Residents and their families are encouraged to be involved in the caring process. All
facilities have registered nurses on duty 24 hours per day. Additional support services are provided by
physiotherapists, occupational therapists, podiatrists and palliative care.
Meals are prepared by cooks in on-site kitchens, and cleaning, laundry, hairdressing and other health
services are also provided. The mobility of residents is encouraged through daily activities, and residents
are assisted to enjoy the social atmosphere of the home.
16
Independent Living Units are an
affordable alternative to public
housing. The program offers
individual accommodation to
Australian citizens over 58 years
of age residing in Victoria that are
financially or socially disadvantaged
as assessed by the Office of Housing.
The Units allow residents the freedom
to manage their own daily lifestyles in
peaceful and safe surroundings.
Low Care
Ageing in Place
High
facilities
Care provide care to residents with
Dementia
increased
Specific
dependency.
Care
This ensures continuity of care in a familiar environment. In 2010 all of Fronditha’s
Low Care caters to residents needing
a
High Care
catersaccreditation
for those residents
Dementia
specific facilities
provide
facilities
underwent
aged
auditing and were
awarded
the maximum
certain level of assistance yet are capable
greatly dependent on others for
person-centred care to the elderly with
accreditation of 3 years.
to participate independently in facility
daily tasks in a safe environment with
dementia in a secure and structured
activities and benefit from the connections
registered nurses and personal care
environment. Dementia is a progressive
Staff at all Fronditha
facilities
are trained
in the
of care plans
to ensure
minimisation
of the
provided within the home. Low Care
workers
providing
around
thedevelopment
clock
condition
with many
causes and
and thecare.
management
of High
ongoing
Residents
familiescan
aremanifest
actively involved
in the
services provide accommodationsymptoms
and
Fronditha’s
Carecare.
facilities
are and theirdisease
in a variety
of ways.
caring
process
as
much
as
possible
and
all
facilities
have
registered
nurses
on
duty
24
hours
per
day.
Where
support with personal care and daily tasks.
located in all regions of Melbourne and
No two people display exactly the
same
services
provided
by physiotherapists,
occupational
Fronditha’s Low Care facilities arerequired,
located additional
in support
Newcastle.
Each are
facility
provides
high
symptoms.
The therapists,
rate of the podiatrists
disease is
palliative care.care accommodation, a higher level of
in Clayton, Lower Templestowe, and
St Albans
increasing and there is no cure currently.
and Newcastle.
support including nursing care, and other
Fronditha staff undergo continuous
Meals are prepared
by cooksclinical
in on-site
and cleaning, laundry,
hairdressing
andthey
other
necessary
carekitchens
and allied
training
ensuring
arehealth
equipped with
services are also provided.
The
mobility
of
residents
is
encouraged
through
daily
activities,
and
health services.
appropriate resources andresidents
strategies
are assisted to enjoy the social atmosphere of the home.
of care.
17
community services
Maintaining the independence of elders to
remain in their homes
Community Services equips elders to continue to remain
at home for as long as possible. Assistance is provided
through Aged Community Care Packages, Host Home
Programs, Planned Activity Groups and Education Seminars
on health and ageing, which keeps elders informed,
independent and connected.
community services
Host Home Program
The Planned Activity Group
The Host Home Program is a weekly respite service for
carers providing a day of leisure and social activities
for a small group of elderly Greek people experiencing
early stages of dementia. The Program takes place in the
home of a Greek speaking personal care worker assisted
by a support worker. This respite option enables carers
to have a regular, planned break and opportunities to
attend to other priorities including their own interests
and well-being.
Maintaining connection to our community is paramount
at each stage of life. Fronditha continues to cultivate the
socialisation of the elderly living at home through Planned
Activity Groups (PAG). The program is funded by Home
and Community Care services - a joint State and
Commonwealth initiative.
Individuals with dementia may experience an
overwhelming sense of confusion or ‘feel lost’ in a
bigger activity group setting, particularly where other
participants may not share their language. In contrast, the
Host Home is a familiar environment with known sights
and sounds, offering a smaller group setting where staff
are able to provide a person-centered approach. This
results in feelings of comfort and belonging with staff
sharing the participant’s language and culture.
Activities include gentle exercise, discussion groups,
games, musical programs and day trips. All these activities
are consistent with the Active Service Model.
The underlying principle of the Active Service Model is
‘working with’ the client rather than ‘working for’. Staff act
as facilitators rather than helpers and in practical terms,
this allows and provides opportunities for the client to do
what they can independently. By doing this, it is expected
that the individual will maintain and even improve their
functional level. While culturally this may initially seem
to go against the grain as there is a level of expectation
things will be done for us as we age, in time and with small
changes, participants are reaping the health and physical
benefits of this approach to care.
Enhancing quality of life through
health promotion program
18
19
human resources
care and diversity
We are all too familiar with the ageing population
of Australia which is consistent with international
trends. What we may be less familiar with is
the rapid ageing or our Australian culturally
diverse communities.
The proportion of older people from a Culturally and
Linguistically Diverse (CALD) background is expected to
increase from 17.8% to 21.2% according to the Australian
Institute of Health and Welfare. The growth of this group is
even more pronounced in the 80 plus age group. In 1996
there were 64 000 CALD elders aged 80 plus. In 2026 the
figure is expected to reach 269 600, an increase of 321%.
In comparison, the Australian born population is expected
to increase by 90%. By 2026, 25 per cent of the 80 plus age
group in Australia will be of CALD background, that is 1 in
4 elderly within a residential facility are expected to require
CALD appropriate care.
20
People of all ages need to be connected to others and
as we age this becomes even more important. Fronditha
continues to advocate for the importance of CALD
appropriate services. Given the increasing numbers of
elderly who will require CALD aged care services, the
issue of measuring and assessing such services needs to
be explored.
Fronditha has developed CALD care benchmarks
adopted by a range of Aged Care providers and
published within industry reviews. The questions we
need to ask are:
services to our CALD residents, provide information
and advice or links with the community?
• Is the resident able to participate in ours, or other
facility’s/program’s activities?
• Does our service provide opportunities for our CALD
elders to express their spirituality?
• Do we assist CALD elders to access bi-lingual or
bi-cultural medical and allied health professionals?
• Do we use accredited interpreters?
• Have we established relationships with ethnic
communities to support the resident?
• Do we actively pursue or promote groupings or
clusters of clients of the same CALD background in
our facility?
The figures only tell part of the story for CALD appropriate
care. Elderly report that they are less likely to use residential
services, preferring home based services, the reasons for
this being cultural preferences and practices, availability of
residential care and their English language proficiency. It is
not uncommon for elderly from a CALD background to be
very frail before entering residential aged care, and only
when all other home based supports have been exhausted.
• Do we have strategies or resources in place to enable
Cultural identity is critical when trying to understand the
perspective of an elderly person. It is the sum total of their
life experiences, all encompassing and pervasive, providing
meaning to feelings, life goals, purpose, interests and
beliefs. To experience shared understanding, our world
view must be accepted and verified by others, whether this
is our family, neighbours or formal carers.
• Does our staff selection include criteria for bi-lingual
• Do we work with ethno–specific agencies to deliver
socialisation in the resident’s preferred language?
• Do we encourage and promote contact between
CALD residents and their community?
• Do we ensure that key policies and procedures are
available in community languages?
and bi-cultural workers?
• Do our direct care staff undertake training in
cultural awareness?
• Do we have strategies in place to allow accurate and
prompt communication between residents and staff
in urgent circumstances?
• Do we have a range of policies and procedures which
include CALD appropriate care?
In Aged Care people make the difference, and a
true understanding of CALD services is central to
caring for our elders. Fronditha supports its staff
through leadership and training opportunities in
Residential and Community Services leading to
innovative ways of caring. Staff are encouraged
to attain the highest qualification in their area
of work.
Our staff undertook the following training
throughout 2010/11:
• TAFE training for certificate III in Assistant in Nursing
leading to employment as Personal Care Workers
• Certificate IV in Aged Care
• Certificate IV in Lifestyle and Leisure
• Aged Care Funding Instrument Training
• Pressure Care Training
• Leading the Dementia Care Team training
• In-house training via the Aged Care Channel
All Residential and Community Services staff have
undergone Equal Employment Opportunity Training
and Occupational Health and Safety Training and
refresher courses.
Fronditha continues to uphold the principles of the
organisation’s values of Listen, Respect, Learn,
Teamwork, Initiative and Responsiveness consistent with
the Equal Opportunities Act 2010 through continuous
training opportunities.
Fronditha creates a workplace free from all forms of
unlawful discrimination and harassment through its policies,
practices, behaviours, recruitment practices and access to
training and career development.
Recognition of rights within the workplace is important;
imparting a greater level of acceptance of differences.
This translates to approaches of care and attention of the
elderly, recognising the vulnerabilities of this group
of people.
Thornbury staff
Occupational Health & Safety training provides a clear
understanding of health and safety within the work
environment. Staff are able to work comfortably and free
from injury and sickness, maintaining a quality of life in and
out of work while continuing to provide experienced care
to Fronditha’s clients and residents.
In April 2011, staff at Fronditha Care’s Galini Dementia Unit
participated in an in-service training on Dementia care
facilitated by Kingston Mental Health Community Service.
The training focused on styles to assist communication
when dealing with people with Dementia.
Clayton staff
This included mirroring, which minimises the need for
verbal commands and confusion felt by the resident. One
staff member said, “it has been really helpful with our work.
Now we often discuss an issue and try to see how the care
recipient is experiencing the issue”.
Templestowe staff
21
Directors’ report
financials
for the year ended 30 June 2011
The Directors submit the Directors report of the
Company for the financial year ended 30 June 2011.
Company Objectives
Fronditha’s aim is to become a significant aged
care provider within the culturally and linguistically
diverse communities and the community at large. The
organisation’s objectives are to work towards:
• An additional 60 residential care beds at Thornbury
with construction expected to finish in May 2012.
• An additional 50 community aged care packages
spread across metropolitan Melbourne.
• Establish best practice in the area of client/resident
risk, in particular the area of elder abuse.
contents
22
• Establish carer support groups within each region of
metropolitan Melbourne.
Directors’ Report
23
Directors‘ Declaration
27
Independent Auditor’s Report
27
Statement of Comprehensive Income
28
Statement of Financial Position
29
Statement of Changes in Equity
30
Statement of Cash Flows
31
Notes to the Summarised Financial Statements
33
• A culture which encourages staff to attain the
highest qualification within their field.
• Strengthen alliances with other service providers,
peak bodies, think tanks, universities, business and
interstate partners.
• Enhance risk management process.
• Further develop environmentally
sustainable practices.
The operational plans include key result areas
(objectives): Effective Governance, Plan & Develop
New Services, Financial Sustainability, and Enhance Life
Experience of the Fronditha Community, Leadership
in the Field, Environmental Sustainability, Learning
Organisation, Community Relations, Information
Technology and Happiness & Wellness.
Principal Activities
The principal activity of the Company during the
financial year was the operation of aged care services
consisting of residential aged care, community services
and social housing.
The strategic plan objectives will enable Fronditha
to provide:
• Care that is flexible and responsive to residents’
changing needs, ensuring legislative standards are
achieved and surpassed.
• Adhere to documented processes, policy and
procedures and constitutional provisions.
• Promote continuous improvement based on
investigation of systems, implementing effective
corrective action and introducing innovation.
Company Performance
The strategic plan is reviewed annually by senior staff
and the Board after incorporating policy analysis, social
demographics, stakeholder feedback and interests.
Membership
The company has only 1 class of membership and
on wind-up each member must contribute $50.00,
amounting to a total contribution by members
of $12,850.
Signed in accordance with a resolution of the
Board of Directors.
Mike Zafiropoulos
Director
Dated this 24th day of August 2011
Melbourne, Victoria
• Train and develop staff and continue to improve the
health and well-being program.
These objectives will be implemented through annual
operational plans developed by Senior Staff.
23
Directors’ report
The names and experience of the Directors throughout the year are:
Ms Anthy Akritidis
24
Mr John Bellesis
Ms Kalleroy Amanatides
18 years of service, attended 8 meetings out of an eligible 12
1 year of service, attended 6 meetings out of an eligible 8
Anthy has been a Board Director with Fronditha for 18
years. Currently she is on the Fundraising/Public Relations
Committees. She has been involved with the Fronditha Board
Building Committees for the Thornbury (1997), St Albans (1996)
and Social Housing Developments (2000).
John has been a Board Director with Fronditha for 16 years. John is
a member of the Fronditha Risk Management & Finance Committee
and has been responsible for the Fronditha Auxiliaries. He has held
positions on the Board as Junior Vice President, Senior Vice President
and Secretary. John received in 2001, a Victorian State Government
Certificate of Appreciation for Voluntary service to the community and was
awarded Life Governor of Fronditha in 2005. John was the co-founder of
SOCOBELL Pty Ltd, a very successful manufacturing company.
Kalle Amanatides joined the Fronditha Board in October 2010 and is a member of the Fundraising/
Public Relations Committee. With over 20 years experience in marketing and business development,
Kalle has provided advice to a variety of sectors, including, health, legal, accounting and insurance,
across both the private and not-for-profit sector. Currently holding the position, of General Manager,
Marketing at Slater & Gordon, Kalle is responsible for building and maintaining the profile of the
brand across Australia. She was part of the team that prepared the company for public listing on the
Australian Stock Exchange in 2007. Now leading a team of marketing specialists Kalle continues to
execute key programs, as well as lead marketing initiatives across the firm. She was appointed to the
firm’s Executive team in 2010. In addition to her professional experience, Kalle was a long standing
member of the Hellenic Australian Chamber of Commerce, where she held position of Marketing and
Events Advisor, for over 8 years. She is passionate about supporting the Greek community through
active participation and holds strong beliefs in social justice and access to services for all. Kalle holds a
Bachelor of Arts and a Graduate Diploma in Marketing. She is part-way through her Masters studies.
Mr James Kotsiros
Mr Jacob Fronistas, OAM
Mr Paul Mavroudis
Mr Michael Moisi
B Bus, CPA, Holder of Public Practicing Certificate
3 years of service , attended 10 meetings out of an eligible 12
B Arch
Ass Dip B (Marketing)
B Sc, LLB, LLM
1 year of service, attended 6 meetings out of an eligible 8
James has been a Board Director with Fronditha for 4 years and
is currently the Company Secretary. He is the Convenor of the
Public Relations and Fundraising Committee and is a member
of the Risk Management and Finance Committee and is also
part of the organising committee for the Fronditha Charity Gala.
James has predominantly worked in the airline industry and has
20 years of Sales and Marketing experience.
Jacob has been a Board Director with Fronditha for 29 years. He has held
numerous positions on the Board, including being President from 1988
to 1994 and 1998 to 2007 as well as positions of Senior Vice-President,
Junior Vice President and Assistant Treasurer. He is currently a member
of the Fronditha Governance Committee. Jacob received an Order of
Australia medal in 2006 for his work with the Greek community, specifically
in aged care. A Barrister and member of the Victorian Bar since 1983.
Chairperson of the Federal Government’s Greek Community Aged Care
Steering Committee from 1994 to 2000; contributor to the working party
for Equitable Delivery of Services to the Ethnic Aged, which was under the
auspices of the Ethnic Communities Council of Victoria in 1998. He has
been involved with Fronditha since 1980 and was on the Pronia Building
Subcommittee before he was appointed to the Board.
Paul is the Sales Manager of Parthenon Travel, a well established
travel business for 31 years. Paul is a member of the Greek Orthodox
Community of Melbourne and Victoria and was a member of the
Pan-Macedonian Association of Melbourne and Victoria where he held
the position of Vice-President and was responsible for Public-Relations
for many years. Paul is a member of the Victorian Branch of SAE world
Council of Hellenic Abroad and he is in charge of Public-Relations. He
also served as President of Thessaloniki Association The White Tower for
six years. In 2009, he received an Award for Excellence in Multicultural
Affairs from the Victorian State Government. He is currently a member of
Fronditha’s Public Relations / Fund Raising Committee.
Michael has been a Board Director with Fronditha for
three years. He is the current Treasurer and Convener of
the Risk Management and Finance Committee. Michael
has significant experience in the accounting and finance
field commencing in 1978 where he was employed as
a qualified accountant for Cambel Cass Pandelli & Co.
Michael is a Director of his own accounting practice Moisi
& Associates Pty Ltd.
25
Directors’ report
Ms Faye Spiteri
BA, GradCert PubRelations
Faye has been a Board Director with Fronditha since December 2009 and
is current Vice President. Faye has extensive experience in multicultural
communications and substantial expertise in project management.
Convening and leading project teams across diverse areas within the
public and private sector and guiding policy development with respect to
communications campaigns, targeting diverse communities Faye is currently
Communications Director for Cultural Perspectives a Clemenger Group
Company. She is also the Chair of the inTouch Multicultural Centre Against
Family Violence. Faye is a member of the Governance Committee.
26
Mr George Demetriou
B Ec, CPA
Resigned 1 September 2010
George has been a Board Director with Fronditha for 29
years. He held positions as Treasurer in 1994 and President
in 2008 and was involved in various other Committees.
George is currently a member of the Board Governance
and Risk Management and Finance Committees. He has
over 30 years of accounting experience. George was
awarded Life Governor of Fronditha in 2000, has received a
Victorian State Government Certificate of Appreciation for
Voluntary service to the Community in 2001, and a Victorian
State Government Award for Excellence in Multicultural
Affairs in 2004.
Mr Mike Zafiropoulos, AM, JP
Mr Jim Kalodimos
B App Sc, Dip Comp Sc, Cert Television Production
8 years of service, attended 1 meeting out of an eligible 2
Resigned 1 September 2010
Mike has been a Board Director for 2 years and is the current president of
Fronditha and convener of the Governance Committee. He has extensive
experience in the not-for-profit sector and during 1992-93 served as Mayor of
Fitzroy. In 2002 he was awarded “Victoria’s Award for Excellence in Multicultural
Affairs”; in 2005 he received FECCA’s award for contribution to multiculturalism
and in 2010 he was awarded the Order of Australia (AM) “for service to
the community, through executive roles with a range of arts, multicultural,
charitable, media and local government organisations, and as an advocate for
cultural diversity and harmony”. During 1995 and 2007 he was general manager
of SBS in Melbourne. Since 2003 he been on the Board of the Royal Victorian
Eye and Ear Hospital. Since 2009 he has chaired the Channel 31 Board.
Jim has been a Board Director with Fronditha for 8 years
and a volunteer for The Greek Crisis Counseling Line &
Fronditha Care in transport services for over five years. Jim
managed his own retail business for over 15 years.
Directors’ Declaration
Independent Auditor’s Report
The summarised financial statements, comprising the
statement of comprehensive income, statement of
financial position, statement of cash flows, statement
of changes in equity and accompanying discussion and
analysis and notes to the financial statements are set out
on pages 28 to 33.
To the members of Fronditha Care
The summarised financial statements are an extract from
the full financial statements for the year ended 30 June
2011. The financial statements and specific disclosures
included in the summarised financial statements have
been derived from the full financial statements.
The summarised financial statements cannot be expected
to provide as full an understanding of the financial
performance, financial position and the financing and
investing activities of Fronditha Care as the full financial
statements. Further financial information can be obtained
from the full financial statements.
This declaration is made in accordance with a resolution of
the Directors.
We have audited the accompanying summarised financial
report of Fronditha Care which comprises the statement
of financial position as at 30 June 2011, the statement
of comprehensive income, the statement of changes in
equity and statement of cash flows for the year then ended
derived from the audited financial report of Fronditha Care
for the year ended 30 June 2011 and the discussion and
analysis. The summarised financial report does not contain
all the disclosures required by the Australian Accounting
Standards and accordingly, reading the summarised
financial report is not a substitute for reading the audited
financial report.
Directors’ Responsibility for the Summarised
Financial Report
The Directors are responsible for the preparation of the
summarised financial report and for such internal control
as the directors determine are necessary to enable the
preparation of the summarised financial report.
Auditor’s Responsibility
Mike Zafiropoulos
Director
Melbourne, Victoria this 24th day of August 2011
Our responsibility is to express an opinion on the
summarised financial report based on our procedures
which were conducted in accordance with applicable
Australian Auditing Standards. We have conducted an
independent audit, in accordance with Australian Auditing
Standards, of the financial report of Fronditha Care for the
year ended 30 June 2011. We expressed an unmodified
opinion on that financial report in our report dated 24
August 2011. The Australian Auditing Standards require
that we comply with relevant ethical requirements relating
to audit engagements and plan and perform the audit to
obtain reasonable assurance whether the financial report
for the year is free from material misstatement.
An audit involves performing procedures to obtain
evidence about the amounts and disclosures in the
summarised financial report. The procedures selected
depend on the auditor’s judgement, including the
assessment of the risks of material misstatement of the
summarised financial report, whether due to fraud or error.
In making those risk assessments, the auditor considers
internal control relevant to the entity’s preparation of
the summarised financial report in order to design audit
procedures that are appropriate in the circumstances,
but not for the purpose of expressing an opinion on the
effectiveness of the entity’s internal control.
Our procedures included testing that the information
in the summarised financial report is derived from, and
is consistent with, the financial report for the year and
examination on a test basis, of audit evidence supporting
the discussion and analysis and other disclosures which
were not directly derived from the financial report for the
year. The summarised financial report and the audited
financial report do not reflect the effect of events that
occurred subsequent to the date of the auditor’s report on
the audited financial report.
We believe that the audit evidence we have obtained is
sufficient and appropriate to provide a basis for our
audit opinion.
Independence
In conducting our audit, we have complied with the
independence requirements of the Australian professional
accounting bodies.
Opinion
In our opinion, the summarised financial report of
Fronditha Care for the year ended 30 June 2011 is
consistent, in all material respects, with the financial report
from which it was derived.
BDO Audit (NSW-VIC) Pty Ltd
Sandra Lawson
Director
Melbourne, Victoria this 24th day of August 2011
27
Relationship of the summarised financial statements to the
full financial statements
The summarised financial statements is an extract from the full financial statements
for the year ended 30 June 2011. The financial statements and specific disclosures
included in the summarised financial statements have been derived from the full
financial statements.
The summarised financial statements cannot be expected to provide as full an
understanding of the financial performance, financial position and the financing and
investing activities of Fronditha Care as the full financial statements. Further financial
information can be obtained from the full financial statements.
The full financial statements and auditor’s report will be sent to members on request,
free of charge. Please call the Manager of Corporate Services, James McComb, and a
copy will be forwarded to you.
For the Year Ended 30 June 2011
As at 30 June 2011
Note
2011
$
2010
$
24,725,323
21,291,733
-
2,310,000
(16,579,156)
(14,489,552)
Cash and cash equivalents
Depreciation and amortisation
(1,862,677)
(1,547,969)
Trade and other receivables
Client care expenses
(2,094,580)
(2,125,242)
(223,263)
(371,376)
(2,512,416)
(2,380,563)
Revenue from continuing operations
Other income
Employee benefits expenses
Finance costs
Other expenses
2
Note
2011
$
2010
$
Income tax expense
Surplus for the year
1,453,231
2,687,031
-
-
1,453,231
2,687,031
Other comprehensive income
Available for sale financial assets
Total comprehensive income for the year
-
23,589
1,453,231
2,710,620
The Statement of Comprehensive Income is to be read in conjunction with the discussion
and analysis and the notes to the financial statements.
2011
$
2010
$
Trade and other payables
1,228,402
1,032,933
Short-term borrowings
9,023,573
5,901,752
Short-term provisions
2,206,158
1,976,740
Other current liabilities
56,605
45,682
Total current liabilities
12,514,738
8,957,107
1,310,000
2,150,000
599,132
505,288
1,909,132
2,655,288
Total liabilities
14,423,870
11,612,395
Net assets
47,432,375
45,979,144
244,036
244,036
Retained earnings
47,188,339
45,735,108
Total equity
47,432,375
45,979,144
Assets
Liabilities
Current assets
Current liabilities
2,337,825
1,679,744
834,774
602,687
Financial assets
3,095,251
-
Total current assets
6,267,850
2,282,431
Non-current assets
Surplus before income tax
Note
Property, plant and equipment
44,437,395
44,158,108
Non-current liabilities
Intangible assets
11,151,000
11,151,000
Long-term borrowings
Total non-current assets
55,588,395
55,309,108
Total assets
61,856,245
57,591,539
Long-term provisions
Total non-current liabilities
Equity
Reserves
The Statement of Financial Position is to be read in conjunction with the discussion and
analysis and the notes to the financial statements.
28
29
Statement of Changes in Equity
Statement of Cash Flows
2011
Balance at 1 July 2010
Balance at 30 June 2011
2010
Balance at 1 July 2009
Balance at 30 June 2010
Retained
Earnings
$
Capital
Donations and
Grants Reserve
$
45,735,108
244,036
1,453,231
-
-
1,453,231
-
-
-
-
1,453,231
-
-
1,453,231
47,188,339
Retained
Earnings
244,036
Available for Sale
Revaluation
Reserve
$
$
45,979,144
-
47,432,375
Available for Sale
Revaluation
Reserve
$
Total
$
Capital
Donations and
Grants Reserve
$
43,048,077
244,036
(23,589)-
43,268,524
2,687,031
-
-
2,687,031
-
-
-
-
2,687,031
-
23,589-
2,710,620
45,735,108
244,036
-
45,979,144
The Statement of Changes in Equity is to be read in conjunction with the discussion and analysis and the notes to the
financial statements.
30
Total
$
Note
2011
$
2010
$
Cash flows from operating activities:
Receipts from residents
3,147,789
17,840,898
15,332,888
216,861
598,221
(20,882,320)
(18,648,153)
HACC grants received
202,149
169,517
Interest received
182,685
61,599
Interest paid
(223,263)
(371,376)
Rent received
340,740
325,468
3,613,475
615,953
Donations received
Payments to suppliers and employees
Net cash provided by operating activities
2011
$
2010
$
-
351
Acquisition of property, plant and equipment
(2,141,964)
(4,912,368)
Net proceeds from other financial assets
(3,095,251)
1,467,262
Net cash used in investing activities
(5,237,215)
(3,444,755)
4,420,821
2,388,032
(2,139,000)
539,000
2,281,821
2,927,032
658,081
98,230
Cash and cash equivalents at start of
financial year
1,679,744
1,581,514
Cash and cash equivalents at end of
financial year
2,337,825
1,679,744
Cash flows from investing activities:
5,935,725
Government subsidy receipts
Note
Proceeds from sale of plant and equipment
Cash flows from financing activities:
Proceeds from/(repayment) of accommodation
bonds (net)
Proceeds from/(repayment of) bank
loans (net)
Net cash provided by/(used in)
financing activities
Net increase/(decrease) in cash held
The Statement of Cash Flows is to be read in conjunction with the discussion and analysis
and the notes to the financial statements.
31
Discussion and Analysis
Notes to the Summarised Financial Statements
Cash Flow Statement
The Company’s total revenue increased by $1,123,590 (4.8%) since the prior year whilst
expenses have increased by $2,357,390 (10.1%) resulting in a decrease in the reported
surplus in the amount of $1,257,389.
Operating activities provided net cash of $3,613,475 an increase of $2,997,522 compared
to the previous year.
Individual items that impacted the 2011 result include:
• An increase in Government Subsidies and Client Fees as a Result of Newcastle being in
operation for the full twelve months with higher occupancy, compared to six months in
the prior Financial Year which had lower occupancy with an $3,459,476 increase.
• An increase in Operating Costs due to Newcastle being in operation for the full
twelve months compared to six months in the prior Financial Year and having higher
occupancy, a $2,190,795 increase.
Net cash outflows resulting from investing activities of $5,237,215 and net cash inflows
resulting from financing activities of $2,281,821 were achieved. Cash flows from operating
activities, along with cash inflows from bonds were used to fund capital construction and
purchase financial assets and reduce debt.
The summary financial statements are an extract from the full financial statements
for the year ended 30 June 2011.
The full financial statements have been prepared in accordance with Australian
Accounting Standards, other authoritative pronouncements of the Australian
Accounting Standards Board, Australian Accounting Interpretations, the
Corporations Act 2001 and the Aged Care Act 1997.
Revenue from continuing operations
The financial statements are presented in Australian dollars, which is Fronditha
Care’s functional and presentation currency. No foreign currency transactions
existed in the year ended 30 June 2011 (2010: nil).
5. Segment information
The company is not required to provide segment reporting disclosures under
AASB 8 Operating Segments. The company has however made the appropriate
segment reporting disclosures as required by their government funding
requirements in the full financial statements.
2. Revenue
• A decrease in income in the amount of $2,310,000 compared to the prior year where 66
bed licences were recognized at $35,000 each.
• Other impacts smaller in magnitude included increased interest revenue $121,086
decreased donation revenue ($381,360) and increased depreciation expenses $314,708.
4. Functional and presentation currency
1. Basis of Preparation of the Summarised Financial Statements
2011
$
2010
$
24,725,323
21,291,733
The Company’s net assets have increased by $1,453,231 or 3.2% since the previous year
consisting of an increase in total assets by $4,264,706 and a $2,811,475 increase in
total liabilities.
The increase in net assets is attributed to:
3. Events after Reporting Date
No significant events occurred after reporting date that would require disclosure
in, or adjustment to, the financial statements.
• Increases in Cash and Financial Assets $3,753,332 and Increases in Fixed Assets with
Work In Progress for the Thornbury Project.
• There was also a Reduction in Debt in the amount of $2,139,000 and Increased Bond
Liabilities $4,420,821.
32
33
The
Fabulous
Fronditha
Charity Gala
Australia’s leading fashion
designer, Alex Perry, together
with Masterchef extraordinaire,
George Calombaris, and news
personality, George Donikian,
joined 300 guests in celebrating
The Fabulous Fronditha
Charity Gala.
CEO of Fronditha, Penni Michael spoke
to the audience about the importance of
benevolence and the marked difference
donations have on organisations such as
Fronditha. Ms Michael touched on a moving
story of an elderly woman with severe
Dementia who sang lyrics of a song, helped
along by a Specialised Musical Program.
President Mike Zafiropoulos thanked all
sponsors and donors for their continuing
support of the Fronditha cause.
34
Alex Perry hosted the evening with feeling and
humour as he told of his experience of caring
for others. His story of humble beginnings
resonated with the guests as he expressed
his respect for his parents and those migrants
like them, calling them the bravest people
he knew. He urged the second and third
generations to recognise the urgent need of
our ageing Greek population and Fronditha’s
work. He continued that it was now our
obligation, as their children and grandchildren,
to give back, so they may continue to live
with dignity. Together with Fronditha
President; Mike Zafiropoulos, they led the
first Kalamatiano.
As main sponsor, former BMW Group Australia
Managing Director, Stavros Yallouridis spoke
of his upbringing and the importance of giving
back to our elders.
Fronditha thanks all those who supported
the event. Corporate Sponsors included,
BMW Group Australia, Medibank, Victorian
Multicultural Commission, AFL Multicultural
Commission, Nafsika Stamoulis Foundation,
Delta Sales, Midas Insurance Brokers,
Mortgage Choice, O’Neill Group and
De Nova Group.
35
recognition awards
long service awards
In 2011 staff were acknowledged for their
achievements at the Staff Recognition Awards.
Those recognised have continued their
commitment to working with the elderly at
Fronditha for 5, 10, and 15 years.
5 Years
Susan Block
Angela Charalambous
Annica Cosma
Anna-Maria Dallas
Mary Dinas
Victor Erigbuagas
Carlos Alberto Gasset
Crystal Hill
Azeb Kalat
Rodi Karaferis
Margarite Kefalas
Maddeline Kilborn
36
Moyee Louise Lo
Frances Mason
Virgie Mendosa
Sophia Middling
Amy Monzon
Charity Obodoekwe
Sadhana Roy
Helen Tsaousis
Lambrini Vassiliou
Christine Woodruff
Julieta Zildzic
The Fronditha Recognition Awards acknowledge those demonstrating
support of the Fronditha values which are Listen, Respect, Learn, Teamwork,
Initiative and Responsiveness and were developed through a framework
of Human Resources principles. Soula Hatzisalata was awarded the
Outstanding Achievement Award for her work in Community Services and
the Host Home Program.
10 Years
15 Years
Christina Dragas
Kathleen Galagedara
Angeliki Gomolis
Ruhallah Hamidi
Tina Kotsaridis
Katina Liappis
Irene Nicolaou
Vicki Pongas
Van Bich Poulios
Thomais Priftis
Vicky Tzortzoglou
Irene Vaporakis
Katerina Fountas
Maria Halvatsiotis
Theognosia Kioseoglou
Angela Manoussakis
Stella Pascalis
Katina Pavlidis
Alexandra Roumeliotis
Patricia Saliba
Violanta Zavaleris
The following staff members were
recognised for their contributions:
Evangelia Skevofylakas
Theognosia Kioseoglou
Katina Gogonis
Loukia Demosthenous
Filis Tsimbourlas
Tina Marinis
Magda Karasavidis
Glenda Gove
37
life governors / benefactors individuals
38
surname
first
Agdemis Akritidis
Alateras
Alatsas
Alexandrou
Alexopoulos
Amanatides
Anasta
Anastasiou
Andreou
Andrianopoulos
Andriopoulos
Andriopoulos
Antoniou
Antoniou
Augoustakis
Augustes
Bafitis
Balakis
Balasis
Beasley Bellesis
Bellesis
Bellesis-Lubliner
Beris
Bisas
Bisas
Boicos
Bossinakis
Boukogiannis
Cambel
Cargakis
Carydias
Catsaras
Christophi
Chryssafis
Conos
Constantinou
Constantinou
Courmadias
Courmadias
Daglis Dalamas
Betty
Anthy
Antonia
Spiros
Terry
John
Kalle
Kaths
John
Lito
Andreas
Eleni
Peter
Freda
Vassili
Savas
Peter
George
Bill
Ignatios
Anastasiz
George
John
Henriette
Anthony
Jack, OAM
Marika, OAM
Alexander
Jim
Tom
Stavros
Efrossiney
George
Potas
Chris
Chryssavgi
Theo
Conn, OAM
Patricia
Michael
Evangelia
Elada
Georgia
Danigelis
Darivakis
Dardalis
Datseres
Demetriades
Demetriou
Demetriou
Demetriou
Demetriou
Demetriou
Demetriou
Demetriou
Demetriou
Despinis
Despinis
Dimitriou
Dimopoulos
Doubaras
Drougas
Dunstan
Economou
Feretopoulos
Flessias
Floudas-Tsementzis
Fonias
Fotinelis
Franghis
Frangioudaki
Fronistas
Fronistas
Gabriel
Galanis
Galanis
Garrad
Georgalas
Georgalas
Georgas
Georgiou
Georgoussis
Giakoumidis
Giakoumidis
Gogorosis
Golias
Dimitra
George
Jack, OAM
Rosalie
Rita
Andreas
Andrew
Anni
James
Phiv
Loulla
Spiridoula
George
Costas
Eleni
J
Maria
Rita
Helen
Ray
Peter
Vickie
Antonios
Kon
Duke
Polita
Elly
Rena, OAM
Therese
Jacob, OAM
Rita, OAM
Dimitrios
G
Rita
Constantine
Carmel
Panayiota
Kerry
Anna, OAM
Dimitrios
Helen
Peter
Angela
Grountas
Grountas
Hadzidimitriou
Hadzidimitriou
Hagekyriakou
Halastanis
Haralambous
Hatzis Hletsos
Iatrou
Iatrou Iliadis
Jones
Kaias Kaimakamis
Kallergis
Kalodimos
Kalodimos
Kanagios Kanitsaki
Kapiris
Kapiris
Kapogiannis
Karas
Karathanassis
Katsoulis
Keldoulis
Kioussis
Kokkinias
Kokkinos
Kolivas-Tsourvakas
Konstantinidis
Kordaris
Kotis
Kotomatas
Kotsiros
Kouris
Kouris
Koutsoheras
Kyritsis
Kyritsis
Kyritsis
Kyritsis
Anita
Stefanos
Anastasios
Souli
Dina
Kassiani
Betty
Sophie
F
Filitsa
Maroula
Solon
Gary
Greg
Stefanos
Kostas
Anastasios
Jim
S&M
O
Harry
Peter
P
Chrisa
Chrisostomos
Helen
Anne
Helen
Arthur
Spiros
Pauline
N
Tassoula
Melina
Leo
James
Eftymia
Alfredo, OAM
Tasia
Con
Joanna George
Helen
life governors / benefactors individuals/
benefactors corporate / trusts
Lara
Liakatos
Liveriadis
Livingston
Lolatgis
Loukides
Mantzis
Marangoudis
Marendy
Martakis
Mavroudis
Michael
Michailidis
Mitrakas
Mitras
Moisi
Moraitis
Moses
Moschidis
Mougos Mylonas
Mylonas
Nakas
Nicolaou
Nictas
Novakoglou
Novakoglou
Pagonis
Pagonis
Palioportas
Panayis
Papaefstathiou
Papaioannou
Papanicolaou
Paras
Perryman
Petrakis
Pezaros
Phokion
Phokion
Piperoglou
Pliakos
Polites
Mary
Aspasia
Panagiotis
Joan
Anthony
Penny
George
John
Anna
Mark
Paul
Penelopi
Terry
Eugenia
Nick
Michael
M, OAM
Dora
Spiros
Bessy
B
Helen
Virginia
Anna
N
Sam
Joanna
Helen
Leigh
Terry
Andreana
Marina
John
Nicholas
Chris
J
John
Niki
George
Con
Michael
Steven
Nick
Polites
Prokopis
Psanoudakis
Psanoudakis
Raftos
Revis
Rivans
Rose Saltos
Salvaris
Salvaris
Salvaris
Samargis
Sarhanis
Savas
Seremetis
Seremetis
Sevastos
Sevastos
Sevdalis
Skitzis Skitzis Sklavos
Smith
Soldatos
Soldatos
Soucoultanos
Sourlos
Sourlos
Sourlos
Spiteri
Stamatopoulos
Stamoulis
Stefanovski
Stoupas
Syrianos
Takouridis
Tatts
Taylor
Teo
Peter
Irene
Efthymios
Theodora
Nicholas
Tasos
Evangelia
Michael
Athanasios
J.B, OAM
John
A
Mary
George
Pota
Aris
Augusta
Marie
James
George
John
Helene
Peter
R
Irene
Angelos
Haritomeni
Chris
Nick
S
Faye
Despina
Helen
Meni
George
Michael
Koula
Sophie
Katina
C
Theodosi
Theodosi
Theodoulou
Theodoulou
Thodos
Thouas
Tiliacos
Toumbourou
Tsagaris
Tseprailidis
Tucker
Varagianis
Varagianis
Vassos
Vellis
Velmahos
Velmahos
Vetsicas
Vitou
Vournazos
White
Xypolytos
Yianni
Yianni
Zacharakis
Zafiropoulos
Zervas
Zervos
Zimaris
Yiannopoulos
Christopher
Loulla
John
Andrew
Nick
Basil
Michael
Tony, OAM
Nick
Anastasios
Dorothy
George
John
N
C
Loannis
Mariathi
Angela
Anthony
Betty
Beverley
Vicki
Evangelia
George
Chrysanthy
Mike, AM
Nicholaos
Dimitri Klara
Violet
Cretan B’hood Of Melb. & Vic
Australian Greek Welfare Society
Cyprus Community Of Melb.& Vic
Bridge Industrial Clinic
Greek Orthodox Community of Clayton
C.S.R Ltd
Greek Orthodox Community of Hobsons Bay
E.A.O Baker Charitable Trust
Greek Orthodox Youth of Australia
E.H Flack Estate
Hellenic Freemasons Assoc of Vic
Estate of GEO Adams
Limnos Poultry Pty. Ltd.
Ethel Herman Charitable Trust
Marathon Food Ind. Pty Ltd
Evangelistria College Ltd
Meraklis Catering
Flora & Frank Leith Charitable Trust
Morea Architects
G. Brooks Hutchings Bequest
Port Melbourne Greek Community
South Melbourne Soccer Club
Greek Aust. International Medical &
Legal Conference
Tim & Terry Oyster Supply P/L
Helen M Schutt Trust
The Rhodian Brotherhood “Diagoras”
Hillview Quarries Pty Ltd
H.V. McKay Charitable Trust
Ian Potter Foundation
Ian Rollo Currie Est. Foundation
Isobel Hill Brown Charitable Trust
Ithacan Philanthropic Society
Jack Brockhoff Foundation
National Australia Bank
Percy Baxter Charitable Trust
Radio 3EA
R.E Ross Trust
Sunshine Foundation
WM Angliss Charitable Trust
39
special acknowledgements
A heartfelt thank you to all who have generously
expressed compassion for our elders. Your support
adds value to the services we provide.
Via Direct Debit NAB BSB: 083 605 Account Number: 17 639 9983
Fronditha acknowledges the contributions
in 2010/11 from:
Via credit card
(please circle)
Visa / MasterCard
(please enter credit card number)
Residents and Clients
Board of Directors
Volunteers
Thornbury Auxiliary
Lower Templestowe Auxiliary
Members
Donors and Supporters
The family of residents
Staff
Community Organisations
Local, State and Commonwealth Governments
Name on card
Expiry date
Amount
$
Photography provided by Georgia Metaxas
www.metaxasphotography.com.au
Cardholder signature
make a
donation
40
Name
Address
State
Postcode
Phone
Email
Cut and post donations to 94 Springs Road, Clayton 3169
41
locations
Thornbury
Thornbury
• Anesi High Care
St Albans
MELBOURNE
Lower
Templestowe
St Albans
Clayton
•
•
•
•
Thalpori High Care
Thalpori Low Care
Dementia Specific Unit
Lower Templestowe
• Storgi High Care
• Storgi Low Care
Mayfield
Head Office
Clayton
St Albans
Thornbury
Lower Templestowe
Newcastle
94 Springs Road
Clayton South
VIC 3169
Ph: (03) 9552 4149
94 Springs Road
Clayton South
VIC 3169
Ph: (03) 9552 4100
181 Furlong Road
St Albans
VIC 3021
Ph: (03) 9365 4300
335 Station Street
Thornbury
VIC 3071
Ph: (03) 9495 2300
11 Omar Street
Lower Templestowe
VIC 3107
Ph: (03) 8850 5111
30 Crebert Street
Newcastle
NSW 2300
Ph: (02) 4016 4160
Community Aged
Care Packages
Planned Activity
Groups
Host Homes
Fronditha Links
Home Visitation
North: (03) 9495 2306
(03) 9495 2313
South: (03) 9552 4126
East: (03) 9495 2310
West: (03) 9365 4305
Ph: (03) 9552 4117
Ph: (03) 9552 4111
Ph: (03) 9552 4111
Ph: (03) 9552 4117
Clayton
• Steyi Nursing Home
• Galini Dementia Unit
• Pronia Hostel
Mayfield
NEWCASTLE
42
• Hippocrates High Care
• Hippocrates Low Care
www.fronditha.org
43
The robin represents compassion, growth and new beginnings

Annual Report 2010-2011

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