2011 in Figures

Sustainability
Report 2011
2011
Report validated by AENOR
Index
02
03
Strategy and Analysis
Message from the Chairman
Interview with Javier Llansó, CEO of Cespa
05
06
07
08
09
About us
Introduction
Services Provided and Organisational Structure
Corporate Structure
Management Structure
Our Relationship with Interest Groups
12
13
14
17
21
29
Our 2011
Impacts
Risks and Opportunities
Acknowledgements and Collaborations
The Economic Issue
The Environmental Issue
The Social Issue
36
2011 in Figures
47
Other GRI Requirements
50
Index of GRI contents
52
Glossary
Edition: Cespa
Content development: Quality and Environment
Coordination: Communication and Marketing
Design: Paradigma FCM
Production: Speed Digital, S.A.
Photographs: Ferrovial Corporación and Cespa
Strategy
and analysis
1
Message from the Chairman
Santiago Olivares
Chairman of Cespa
During the past financial year and despite
the complex and unfavourable economic
context, Cespa has shown a very positive
evolution, both in the private and public
sector fields.
Particularly outstanding is the initiation of
the new contract for the treatment and
collection of waste in the municipality of
Murcia and the start of the operations in
Ecoparc 4 in Catalunya. Both these projects are internationally acknowledged as
benchmarks in efficiency and innovation.
Throughout the year, Cespa has progressed in implementing the new Strategic Plan based on creating value through
profitable growth. This plan is based on
improving our efficiency, expanding the
range of services offered to our clients
and on international expansion.
In this regard, it is encouraging to see the
good acceptance of our concept of Smart
Cities, the energy efficiency and especially, the production of energy from waste.
Thanks to the investment in R&D&i, Cespa
is committed with the solutions developed
to maximise recycling and waste recovery
while at the same time it minimises the
environmental impact of all its activities.
Ultimately, Cespa maintains a sound
strategy and position to improve its competitiveness, innovation capacity, the collaboration with clients and participation
of citizens in the efficient provision of
services.
2
Undoubtedly, these results would have
not been possible without the commitment, experience and the management
capacity of our extraordinary staff.
Interview
Javier Llansó
CEO of Cespa
What position does sustainability
hold in Cespa’s scale of values?
Sustainability is one of Cespa’s main corporate values and is fully integrated in all
the productive processes and present in
all company areas. For us, sustainability
is not only a commitment to protect the
environment but a way of understanding
our work, committing to management efficiency, transparency in the processes and
the health and safety of our staff.
Is it possible to keep to this commitment to sustainability in the present
economic situation?
Yes, and now more than ever it is one of
the values which distinguishes us from
our competitors. One of Cespa’s strategic
projects in the upcoming years is ‘Energy
from Waste’, based on the production of
energy from waste, giving priority to energy recovery over Final Treatments, as
established in the European Waste Directive. Cespa currently produces over
112,000 MWh of electricity every year, as
a result of the energy recovery of biogas
from the controlled disposal sites and of
the biomethanisation processes, preventing the emission of over 900,000 annual
tons of CO2 into the atmosphere, a figure
that would be equivalent to taking 650,000
cars off the roads for 1 year.
At Cespa we are aware of the importance
of an intelligent, efficient and responsible
management of our waste, a responsibility
that responds to the demand of all society
levels and economic sectors.
What are Cespa’s other strategic
lines?
Firstly, the search for efficiency by analysing and revising our processes that will
enable us to identify and implement good
practices. Secondly, the search for new
opportunities and new markets, through
the Knowledge and Innovation Division, a
firm commitment to innovation as a motor
for growth at Cespa. Moreover, the Project
Smart Cities will allow us to provide all our
knowledge and experience to manage our
client’s services more efficiently.
And finally, another of the company’s strategies is growth at an international level,
which will allow us to export the company’s know-how to new markets in order to
achieve growth and acquire volume.
What are the main objectives for this
year 2012?
Firstly, the consolidation of our portfolio
in Spain, both in urban services and in
industrial services and treatment facilities; secondly, growth at an international
level, both in the United Kingdom, through
AmeyCespa, and in other countries where
we are presented with opportunities, and
finally in the firm commitment to innovation as a differentiating element and hallmark of our company.
What was the most important event
for Cespa in 2011?
In 2011 we have concluded the design of
Cespa’s organisational structure, a new
organisation that will allow us to adapt to
the constant changes in our sector as well
as to reply efficiently and fast to the new
demands of our clients and markets.
Cespa has unified the Urban Department
in order to be more efficient and reduce
costs for our clients, and has also unified
the Industrial and Treatment Division to
identify crossed synergies and commit to
all types of treatment facilities, focusing
on the different material recovery and recycling processes. Likewise, we have centralised the Economic-Financial Department to give a fast reply to the constant
and demanding market analysis, and
have created the Knowledge and Innovation Division which is an area that brings
together Cespa’s know-how, enabling us
to develop new projects and place innovation in the centre of our company’s knowledge strategy.
All of which without overlooking that Cespa has almost 16,000 workers and that we
have the talent, the professionalism and
enthusiasm to achieve these new goals.
3
About us
2
4
Introduction
Cespa is a business group created in
1970 and wholly owned by Ferrovial since 2003, through the General Services
Division, which provides a wide range of
environmental services to its public and
private clients.
Cespa’s companies develop their activities
both in Spain, where it provides services
to over 800 municipalities and many thousands of private clients from the industrial
sector, and also in Portugal, Andorra and
the United Kingdom.
Its headquarters are located at Avenida
de la Cathedral 6 and 8, Barcelona.
Below is some data providing information
on the overall size of the company. These
are the consolidated data from 2011 for
all Cespa’s activities in Spain, Andorra*,
Portugal, United Kingdom and of Ecocat.
*Throughout this Report, the data from the Centre de Tractament de Residus d’Andorra, S.A are included in those of
Cespa Spain.
15,808
989,124,072
32,490,457
Average staff (Num. of employees)
Consolidated Turnover (€)
Consolidated results after taxes (€)
5
Services Provided
and Organisational Structure
The activities carried out by Cespa are
grouped in three types of services or lines
of business:
Urban Services
Collection and transport of municipal solid
waste (home, commercial and services),
including selective waste collection.
→→ Road cleaning (manual and mechanised) including some specific activities (rodent control, removal of dead
pets, etc.).
→→ Drain cleaning.
→→ Interior cleaning.
→→ Beach cleaning
→→ Maintenance of gardens, playgrounds
and street furniture.
→→ Gardening works.
→→ Forest works and services.
→→ Management of recycling centres.
Waste Treatment
→→ Non-hazardous waste landfills (urban
and industrial).
→→ Inert waste landfills.
→→ Transfer stations.
→→ Collection points in treatment centres.
→→ Plants for the selection/classification/
sorting of urban waste, packaging and
construction and demolition waste.
→→ Composting plants.
→→ MSW energy recovery plants (incineration, biomethanisation)
→→ Bulky waste treatment plants including WEEE.
→→ Dead animal incineration plants.
→→ Plants for the preparation of Solid Recovery Fuel (SRF)
6
Industrial Services
→→ Comprehensive management of hazardous and non-hazardous industrial
waste, including the activities of: :
• Collection and transport.
• Transfer.
• Sorting and recovery, including the
preparation of SRF.
• Management of recycling centres.
→→ Comprehensive management of hazardous and non-hazardous sanitary
waste, including the activities of:
•• Supply of containers.
•• Collection and transport.
•• Storage and transfer.
•• Treatment and disposal.
→→ Industrial cleaning and other related
services:
•• Dismantling and conditioning of fibre
cement.
•• Removal of asbestos from equipment and facilities.
•• Industrial plant cleaning (dry and
wet).
•• Descaling and chemical washing of
equipment, components and systems (chemical cleaning).
•• Decontamination and support to nuclear and radioactive services and
installations.
•• Inspection and calibration tests of
safety valves.
Furthermore, the subsidiary ECOCAT, of
which Cespa holds fifty percent of shares
and which is included in its Industrial
Services Division, develops the following
activities:
Hazardous waste transfer centres.
→→ Controlled hazardous waste deposits.
→→ Hazardous waste treatment.
→→ Heat treatment of hazardous waste.
→→ Chemical emergencies and operations
service.
Until December 2011, in Spain, the first
two business lines were managed jointly
through two Regional Divisions and the
third, the industrial Services, were managed through a single Division at a national level.
All the activities developed outside Spain
(in Portugal, United Kingdom, etc.) are
encompassed by the International Division, formed in 2010.
Corporate Structure
The following diagram shows the corporate structure of Cespa.
CESPA
Spain and Andorra
Ecocat
Portugal
United Kingdom
CESPA, S.A.
Albaida Residuos, S.L.
ECOCAT, S.L.
CESPA Portugal, S.A.
ALLERTON WASTE RECOVERY
PARK INTERIM SPV LTD.
CESPA, Gestión de Residuos, S.A.
(CESPA GR)
Técnicas medioambientales avanzadas,
S.L.
ECOCEM, S.A.
VALORHOSPITAL, S.A.
AMEYCESPA LTD.
Ingeniería Ambiental Granadina
(INAGRA)
Ayora Gestión Biogás, S.L.
SOGARISA, S.A.
ECOBEIRAO, S.A.
AMEYCESPA (EAST) LTD.
CESPA JARDINERÍA, S.L.
Cespa Nadafa, S.A.R.L.
GRECAT, S.A.
CITRUP, LDA
AMEYCESPA (EAST)
HOLDINGS LTD.
CESPA CONTEN, S.A.
Companyia Especial de Recuperacions i
Recondicionaments, S.L.
Movitec AIE.
VALOR-RIB, LDA
AMEYCESPA SERVICES (EAST)
LTD.
Contenedores Reus, S.A. (CORSA)
Novalis Medio Ambiente, S.A.
AMEYCESPA WM (EAST) LTD.
CESPA, Gestión y Tratamiento de
Residuos, S.A. (CESPA GTR)
Planta de RCD’s de Albacete, S.A.
CESPA UK LTD.
Recollida de Residus d’Osona
Serveis Medioambientals de la Selva,
NORA, S.A.
CESPA VENTURES LTD.
Ecoenergía de Can Mata, AIE
SOGECAR, S.A.
Ecoparc de Can Mata, S.L.
SITKOL, SLAL
CESPA, Inversiones Ambientales, S.A.
NEVASA
Ingeniería Urbana, S.A.
GESMAT, S.A.
Reciclados y Compostaje Piedra Negra,
S.A.
VIALNETVIC, S.L.
Valdemingómez 2000, S.A.
CESPA SERVICIOS URBANOS DE
MURCIA, S.A.
Ecoparc del Mediterrani, S.A.
Centre de Tractament de Residus
d’Andorra, S.A.
E.M. de Limpieza de Almendralejo, S.A.
ECOCLINIC (Marca)
7
Management Structure
The governing body of Cespa is its Management Committee, in which all the
Business Divisions mentioned in the previous sections are represented, as well as
the General Division and the Divisions of
the cross-cutting support areas. Up until
December 2011, the Management Committee was as follows:
GENERAL DIVISION
Business Divisions
Functional Area Divisions
Regional Division Zone 1
Human Resources and Communication Division
Regional Division Zone 2
Information Systems Division
Industrial Division
Technical and Development Division
International Division
Economic and Financial Division
Legal Advice Division
Quality and Environment Division
8
Our Relationship
with Interest Groups
Cespa’s continuous interaction with its
interest groups provides relevant information to the company regarding the
sustainability strategy to be followed and
regarding the expectations and needs required by each of them.
Cespa’s interest groups and the relationship maintained with them in 2011 is
shown below.
Interest Groups
Interest
Group
Type
Shareholders
and investors
Employees
Size
•
Consubstantial
•
Strategic
partners
Insurance
companies
•
•
Clients
•
Characteristics
100% Ferrovial
•
15,808 employees
Cespa Spain: 73.4% permanent
Portugal: 68.7% permanent
Ecocat: 85.9% permanent
AmeyCespa: 99.1% permanent
•The basis of the business is supported in the qualification and in
the involvement of the employees
•Quality and Environment Policy
•Occupational Risk Prevention Policy
•Accident reduction
•Promotion of the Cespa Culture
•
Other companies from the sector
with which partnerships, Joint
Ventures, etc are established
•Influence in management according to the percentage of
participation
•Shared responsibilities
•Long-term relationships
•
Insurance Companies
(ZURICH, ALLIANZ),
Mutual Societies (MC MUTUAL)
•
•Local bodies (Public services)
•Industrial sector (transport,
treatment in landfill and plants)
•
•
Suppliers and
subcontractors
•
Financial
Institutions
•
Environmental
•
Economic
•Strategic decisions based on the tripple results account
•Risk and contingency management report
•Assuming of commitments with external initiatives: The Global
Compact, Dow Jones Sustainability Index, FTSE4Good
•Request for information for the Corporate Report
•Ethical Code
•
Contractual
Receivers/users
of the service
(citizens)
Relationship with Cespa
•
Citizens
(Public Services)
•
Panel of authorised
Suppliers for investments and
support division and work centre
expenses
•
Banks and saving banks
•
•Contracting of civil and environmental responsibility Insurances
influenced by transparency and the suitable management of the
environment
•Support task with regard to occupational risk prevention
management
•Temporary contracts (administrative concessions) with liquidity
problems
•Management of receivables
•Consolidated turnover 2011: Cespa 955.6 M€; AmeyCespa 33.6 M€
•Quality and Environment Policy: ISO 9001, ISO 14001 and EMAS
Certification
•Assessment of degree of satisfaction. 2011 result: 7.95 out of 10
•Management of complaints and claims
•Receivers of services such as road cleaning, MSW collection,
gardening, drain cleaning, beach cleaning, Ecoparc and Recycling
centre Management etc.
•Awareness campaigns: 26,175 visitors received at the Cespa and
AmeyCespa facilities
•Framework agreement establishments
•Approvals in accordance with standards of quality and environment,
economic competitiveness, Technological innovation, compliance
with occupational risk prevention regulations and environmental
conduct standards
• Granting of credit capital management
Social
9
Our Relationship
with Interest Groups
Interest Groups
Interest
Group
Type
Local
communities
Size
Characteristics
Relationship with Cespa
•Client service points for public services
•Citizen awareness campaigns
•Location of treatment facilities (landfills, plants, etc.)
•Environmental Risk Prevention and management of impacts to
prevent nuisance
•
Citizens
(Public services)
•
•
Spain, Portugal, Andorra and
United Kingdom
•Cespa’s activity contributes to the Development of thecountries
and societies it operates in (influence in the unemployment rate,
social integration of immigrants, economic development and
environmental management)
•International expansion
•
•
ASELIP, ASEGRE, ACLIMA,
ACITRE, etc.
•Assuming of common commitments
•Collaboration in work groups for business development and the
pooling of experiences
Public
Administration
•
•
State, regional and local
Ecologist
groups,
NGO’s
•
•
Given the activity, all ecologist
groups operating in areas where
Cespa has treatment plants
become interest groups
•
Countries,
societies
Opinion
Creators
(associations,…)
•
Environmental
Contextual
•
Economic
•
•Need to establish dialogue for information to flow and mistrust
towards our initiatives to be eliminated
•Changes in the relationships from mistrust towards involvement
•Impacts on the media
Social
The Sustainability Report is one of the
main tools used by Cespa to globally relate to its interest groups. Proof of such
is that in 2011 a total of 834 copies of
the Sustainability Report 2010 were Published and distributed, as well as being
published on the Cespa website (www.
cespa.es, Sustainability section), on the
company’s intranet and on the Global
Reporting Initiative, GRI, website (www.
globalreporting.org).
With the aim of each year improving the
content and presentation of the Sustainability Report, Cespa has attached a questionnaire to gather information regarding
the degree of satisfaction of the readers
and their suggestions for improvement.
In this way, Cespa intends for the information contained on this Sustainability
Report, along with the information contained on the Cespa website and, additionally, on the Ferrovial website, (www.
10
•Permits, licences and authorisations necessary for carrying out
activities
•Anticipation and collaboration in legislative changes (environmental
responsibility policy)
ferrovial.es), to be suitable to respond to
the issues demanded by these interest
groups.
Regarding the relationship and interaction
with its clients, Cespa also uses another
global-reaching tool, the Client Satisfaction Measurement Campaign, to obtain
information on their needs and expectations. Therefore, for example, as a consequence of the mentioned Campaign, the
Invoices and Orders issued by Cespa in
2011 started to include subjects that try
to adress issues requested by the clients.
Throughout the year these two different
phrases were included: “Cespa has published its Sustainability Report. Consult on
www.cespa.es” and “Cespa is committed
to climate change. The reduction of GHG
emissions one of its objectives”.
The results obtained in Cespa Spain with
the 2011 Campaign show that
→→ 54.7% of clients are interested in receiving the Sustainability Report (this
was 48.8% in 2010)
→→ 45.7% of clients are interested in visiting Cespa’s facilities (this was 43.3%
in 2010)
Therefore, in 2012, actions aimed at facilitating the consultation and downloading of the Sustainability Report as well as
and to increasing the number of visits to
the facilities will be maintained. Regarding this last point, Cespa wishes to invite
all its interest groups to form part of its
policy of open-doors and guided visits, of
which more than 26,000 people have already benefited throughout the year. Visits
may be requested by directly contacting
the managers of the centres or through
the Cespa website (www.cespa.es, section
Sustainability / Visits).
Our
2011
3
11
11
Impacts
Although 2011 was another year of economic crisis and financial market restrictions on financial resources, Cespa managed to achieve its objectives set out by
the Management Committee, hence stating its capacity to adapt to a market of
fewer resources.
For the sake of economic sustainability,
in 2011 Cespa allocated a large amount
of resources to improving operational efficiency, containing costs, selecting new
contracts to bid for and more intensely
pursuing client collections, etc.
It has therefore initiated the strategic
project known as SOE, the acronym for
Standardisation for Operational Excellence. This Project is based on the need
to surface the knowledge and best practices of the urban services business, as
a base for continually improving operations and optimising associated costs. The
creation of a high performance team to
analyse the management processes implemented in the company’s main contracts, the implementation of specific
software to manage operations and establish internal communication channels
for sharing knowledge swiftly throughout
the organization, are some of the keys
to this project’s success which in 2011
started to show positive results that we
expect to carry through to 2012.
12
Cespa also decided that, as of January
2012, the new organisational structure
should become effective allowing the
company to better adapt to the Strategic Plan approved to achieve maximum
operational efficiency, to guarantee the
capturing and development of knowledge,
company innovation as well as its international expansion.
sorting plants in Spain, to increase the
generation of electricity using biogas generated at biomethanisation landfills and
plants and to emit less greenhouse gas
emissions into the atmosphere.
It is also worth highlighting that in 2011,
Cespa:
In 2011 Cespa also continued promoting
health and safety improvement measures
for workers, as well as their training and
awareness, which resulted in a work environment improvement and an improvement of accident ratios.
→→ Initiated strategic projects such as Energy from Waste or Smart Cities
→→ Published its 2010—2011 R&D Report
which captured the significant efforts it
makes towards R&D&i projects, allowing them to maintain their position of
excellence year after year.
→→ Approved that, as of January 2012,
the new Knowledge and Innovation
Management Department would be
operational.
Moreover, supportive collaboration projects remained unchanged and, for the
first time, information regarding the
amount invested in financing social action projects are provided, according to
the London Benchmarking Group (LBG)
(www.lgb.es), which allows structuring
these actions within the corporate community, quantifying them and measuring
the impact they have both on the business and society.
In 2011 Cespa continued focusing on
environmental sustainability without decreasing in the slightest its demand on
the environmental aspects of its activities
while complying with applicable legal requirements. This allowed Cespa to adapt
and optimise the treatment processes
achieving, among others, to increase
the amount of material recovered at the
Risks and
Opportunities
In 2011 the new Contaminated Waste and
Soils 22/2011 Law was approved, which
transposes the European Waste Directive
into the Spanish legal system. The application thereof has generated a variety
of uncertainties affecting environmental,
economic and social areas.
The introduction of new concepts such as
“by-product” or “end of waste condition”
or the naming of the until today “compost” from mechanic-biologic treatment
plants as “bio-stabilised waste”, without
specifying its possible applications, modifies the scenario of the waste recovery
market.
The priority given to waste energy recovery over its elimination is a significantly
new concept with a direct impact on the
social sphere, as Spain is traditionally a
country of landfills and particularly sensitive to waste energy recovery plants, both
by neighbour associations and ecologists.
The amendment involves a conceptual
change that Public Administrations and
private companies, such as Cespa, must
be capable of making the public understand. This concept change resides in
envisaging these installations as wealth
generators (energy) from raw materials
(waste) which is constantly generated
and that until now, ended up in landfills
with no exploitation whatsoever.
Along these lines, Cespa is committed
to technological development and applying alternatives that maximise the
recycling process and the energy recovery of waste and, therefore, minimises
the environmental impacts associated
to their management. Evidence of this is
the previously mentioned “Energy From
Waste” project in which Cespa assesses
the business opportunities arising from
the energy exploitation of waste, of both
the waste currently managed as well as
the waste flows that may be handled in
the future.
As for the environmental aspects, the
importance of companies managing the
carbon footprint caused by their activities
is increasingly highlighted as an element
of corporate differentiation, given the
lack of international political consensus
to take on emission containment or reduction commitments. Cespa took part
in a number of initiatives in this respect,
both internally by contributing to the
carbon footprint calculation and to Ferrovial’s reduction objectives, and externally.
Regarding the latter we can point out its
participation in the “Design and piloting of a verification system for the GHG
statements according to the ISO 14064
Standard” promoted by the Basque Government.
In the economic sphere, as for the significant debts that Local Goverment have
accumulated with the municipal services
concession companies, we hope the
measures adopted by the Government
contribute to their reduction. In turn, Cespa is involved in a series of projects that
can also positively contribute on the same
lines, such as Smart Cities (provision of a
series of comprehensive services making
public expense reduction a possibility) or
the SOE project (identification of urban
services business best practices, as the
base for continually improving operations
and the optimisation of their associated
costs).
13
Acknowledgements
and Collaborations
Awards
The awards and acknowledgements
granted to Cespa in 2011 were as follows:
→→ “Gold Bioenergy Award”. The Asociación Técnica para la Gestión de
Residuos, Aseo Urbano y Medio Ambiente –ATEGRUS- (Technical Association
for the Management of Waste, Urban
Cleaning and Environment) granted
Cespa on 13 of May 2011 the Gold Bioenergy Award for the project BIOFUEL,
which has the aim of developing a new
comprehensive waste treatment process which allows obtaining bioethanol. (www.ategrus.org/cas/concursos.
aspx)
→→ “ECOBEACH flag awards”. In the
6th edition of the ECOBEACH flag
awards held the 7 October 2011, the
City Council of A Coruña, where Cespa
provides the beach maintenance service, once again received the awards
achieved in previous years for the
beaches of San Amaro, Riazor-OrzánMatadero, Ozá and As Lapas; as well
as the City Council of Nigrán for the
beach of Panxón. (www.ategrus.org/
cas/concursos.aspx)
→→ “Talavera in Equality: 2011 Company”. The City Council of Talavera
de la Reina, through the Department
of Social Welfare, Family, Women and
Immigration granted in December an
acknowledgement to the company
Cespa, S.A. in appreciation for its participation in the “Talavera in Equality: 2011 Company” Award. (www.
lavozdeltajo.com/noticia/3248)
14
→→ “Madrid Excellent Guarantee
Mark” In 2001 Cespa also passed an
assessment audit for the maintenance
of this award which it first obtained
in 2001 and has maintained since
then. (www.madridexcelente.com/
empresas)
→→ “ 8 t h M u r c i a R e g i o n E n e r g y
Awards 2011”. The Murcia City
Council and Cespa, S.A. obtained a
Special Mention for Energetic Efficiency
for their measures to reduce emissions
in urban services, within the 8th edition of the 2011 Murcia Region Energy
Awards organised by the Energy Management Agency of the region of Murcia (ARGEM). (www.argem.es)
→→ “Learning Outside the Classroom”.
AmeyCespa has maintained in 2011
the award “Learning Outside the Classroom” that it received in 2010. This
award recognises the quality of the
work carried out with scholars. (www.
lotc.org.uk/2012/02/planning-an-lotccurriculum-cpd-east-of-england)
Associations
The associations to which Cespa belongs
and with which it collaborates are the following:
→→ ACCS (Catalan Association of Security
Counsellors)
→→ Achilles South Europe
→→ ACITRE (Catalan Association of Special Waste Treatment Facilities)
→→ ACLIMA (Basque Cluster Association
of Environment Industries)
→→ AEA (Spanish Arboriculture Association)
→→ AEMA (Association of Environment
Companies of the Region of Murcia)
→→ AEPJP (Spanish Public Parks and Gardens Association)
→→ AERCE (Spanish Purchasing and Stock
Managers Association)
→→ AESMA (Association of Environment
Sector Companies of Andalusia)
→→ APD (Management Progress Association)
→→ APEVC (Association of Green Zone
Professionals of Catalonia)
→→ APROEMA (Professional Association
of Environment Companies of Galicia)
→→ Environment Division of the Barcelona
Chamber of Commerce
→→ ASEGRE (Spanish Waste and Special
Resources Manager’s Association)
→→ ASEJA (Spanish Gardening Companies
Association)
→→ ASELIP (Public Cleaning Business Association)
→→ ASETRAVI (Biscayan Transport Business Association)
→→ National Marpol Agents’ Association
→→ ATEGRUS (Technical Association for
Waste Management and Environment)
→→ AUSAPE (Association of SAP Users in
Spain)
→→ CCC (Catalan Building Confederation)
→→ CEPTA (Business Confederation of the
Province of Tarragona)
→→ DESAMIANTA (Asbestos Removal
Companies Association)
→→ ECOEMBES (Eco-packaging Spain)
→→ EUROLAB-Spain
→→ FEAT (Auto-transport Business Federation)
→→ FEDETO (Employers’ Federation of
Toledo)
→→ FIDA (Environmental Research and
Development Foundation)
→→ Foment del Treball Nacional (Promotion of Employment)
Acknowledgements
and Collaborations
→→ Fundació Fòrum Ambiental
→→ GERD (Spanish Association of Construction and Demolition Waste Mangers)
→→ Gremi de Recuperació de Catalunya
→→ ISR (Spanish Waste Club)
→→ IZAITE (Association of Basque Companies for Sustainability)
→→ REPACAR (Spanish Paper and Carton
Recovery Association)
→→ SIGFITO (Integrated Plant Production
Product Waste Management System)
→→ The Sustainable Landfill Foundation
→→ Ziurtagiriaren Elkartea
Moreover, Cespa Portugal belongs to the
following Portuguese Associations:
→→ AEPSA (Associação das Empresas Portuguesas do Sector do Ambiente)
→→ APERLU (Associação Portuguesa dos
Empregadores do Sector dos Resíduos
e Limpieza Urbana)
→→ AEP (Associação Empresarial de Portugal)
Lastly, AmeyCespa belongs to the following Associations:
→→ AfOR (Association for Organics Recycling)
→→ Cambridge Occupational Safety
Group
→→ CIWM (Chartered Institute of Wastes
Management)
→→ FTA (Freight Trade Association)
Forums, congresses and
collaborations
During 2011, Cespa has participated as
a company through its employees, in the
following events:
→→ Workshops on the LIFE – Environment Programme The workshops
“LIFE for Our Environment: Success Stories and future Challenges”
were held in Brussels in May, where
experiences in the development of
projects were exchanged within the
framework of the LIFE – Environment
Programme as well as impressions
on the contribution of the LIFE Programme to the implementation of the
European legislation in environment
issues. Cespa participated as a company through the R&D&i manager, in
the session named “Environment policy
on the ground: promoting best practices in the implementation of the EU
Law”. (www.eurosite.org/fr/content/
life-our-environment-success-storiesand-future-challenges)
→→ 3rd Regional Course on Forest
Resources Management: Preservation of biodiversity and waterforestry restoring of the natural
resources in Latin-American and
Caribbean countries. As a result of
its experience in managing forest resources, Cespa was the Spanish company invited to participate in these
workshops, held from the 30th May to
the 10th June 2011 at San José, Costa
Rica, and organised by the Ministry of
Environment, Marine and Rural Affairs
and the United Nations Programme for
the Environment (www.pnuma.org/
cursos.php). The speaker was the Gardening and Forest Manager of the current D.T. 4 of Cespa’s Urban Division.
→→ International Waste Management
and Landfill Symposium, Sardinia
2011. This Conference which is held
in Sardinia every two years is an international reference in the field of waste
and landfill management. Staff from
the Technical and Development Division of Cespa presented two speeches
regarding Microphilox and Biofuel Projects at the 13th edition of the Conference which took place between the
3rd and the 7th October 2011. (www.
sardiniasymposium.it/sardinia2011)
→→ Smart City Expo World Congress:
More than 6,000 people attended this
congress held in Barcelona between
the 29th November and the 2nd December 2001. It is considered as the
first European congress with a global
approach on smart cities. Ferrovial
Servicios participated actively in this
event, not only by sponsoring and having a stand, but by contributing various speakers and moderators (among
which were Cespa’s President, Cespa’s
CEO and Director of Smart Cities of
Ferrovial Servicios) and the attendance
of many Cespa’s cross-section area
and business area managers. (www.
smartcityexpo.com)
15
Acknowledgements
and Collaborations
→→ Workshop on “New legislation on
contaminated waste and soils”.
Organised by ACLIMA and ASEGRE and
with the participation of the Basque
Government it was held in November
in Bilbao. Staff from Cespa’s Quality
and Environment Department attended
as speakers. (www.aclima.net/aclima/
Web.nsf/vwPaginasPlanasWEB/A923D
AF75C990893C1257930003990BC?Op
enDocument&)
→→ Round table on “The management
of waste as a business opportunity”. Organized by Spain’s School for
Industrial Organisation (EOI) in the
National Environment Congress CONAMA Local held in Vitoria-Gasteiz in
November and in which Cespa’s Quality and Environment Manager participated as a speaker. (www.eoi.es/portal/opengreen-conama/evento/1859/
mesadebate-gestion-de-residuos-como-oportunidad-de-negocio)
→→ Workshops on “Contaminated
Soils and Waste”. Organised by the
Centro Internacional de Estudios de
Derecho Ambiental (CIEDA-CIEMAT)
in November in Soria and in which
Cespa’s Quality and Environment manager attended as speaker.(www.cieda.
es/CIEDAportal/recursos/doc/Formacion/1784809908_11112011142548.
pdf)
Moreover, Cespa’s staff has attended
many congresses and forums of interest
throughout 2011, among which are:
→→ Conference Recuwatt Recycling
and Energy. Speakers from nine
countries gave their points of view in
this Conference held in March in Barcelona, regarding different aspects of
waste management (legal, environ-
16
mental, energetic, scientific, political,
etc.) (www.recuwatt.com/esp/recuwatt_2011.html)
→→ Velo-City International Congress
Seville 2011. This Congress, which
was held in March in Seville, dealt with
different subject areas focusing on
health (bicycle as healthy transport),
education (change in mobility habits),
efficiency of the public investment
(sustainable transport) and economical impact and employment (social
component of the bicycle economy as
source of employment and development). (http://ecomovilidad.net/granada/velo-city-sevilla-2011-congresobicicleta)
→→ Energy treatments of Waste 2011.
Different companies presented the different types of waste treatments in this
Congress organised by ATEGRUS and
ISWA in May in Madrid: Energy recovery, incineration, anaerobic digestion
and biomethanisation. (www.ategrus.
org/pdf/11_BIOENERGIA_programa.
pdf)
→→ 3rd Workshops on landscape.
Sustainable Urban Gardening These
Workshops, organised by the Spanish
Association of Landscape Engineering
in June 2011 in Biscay, were focused
on urban gardening from a sustainable point of view: New tendencies,
low maintenance species, conditioning
elements of the urban environment.
(www.aeip.org.es/images/PDF/Jardineria_urbana_sostenible.pdf)
→→ XV European Conference on Soil
Mechanics & Geotechnical Engineering. The purpose of this European Conference, held in Athens in
September, was to provide an updated
view of the geological properties and
the performance of hard soils and
weak rocks, as well as the design and
construction methods and the problems associated to these materials.
(www.athens2011ecsmge.org)
→→ 13th International Beach Conference and Exhibition. Ecoplayas
2011. This conference, organised by
Ategrus in Lloret de Mar (Barcelona)
in October 2011, focused on the different aspects of beach waste collection,
management and cleaning. (www.ategrus.org/pdf/2011_dossierecoplayas.
pdf)
→→ 2nd International Conference on
Innovative Municipal Waste Management and Treatment – REINNOVA. This Conference, organised
among others by the ’Agència de Residus de Catalunya’ (Catalan Waste
Agency) which was held in Barcelona
in November, was framed within the
discussion of the challenges in urban
waste management in a global economy. (www.reinnova.es)
→→ 4th Workshop on management
and treatment of WWTP sludge.
Organised by the University of Barcelona in November 2011. (www.ub.edu/
jornadalodos/index1.htm)
Moreover, AmeyCespa’s staff has also attended many courses and conferences organised by different experts, institutions
and government departments. Such as
attending the conference Resource Efficiency and Waste Management Solutions
(RWM), organised in collaboration with
the Chartered Institute of Wastes Management (CIWM).
The Economic Issue
Cespa has achieved the objectives set for
2011 despite of the complicated economic
environment in which it provides its services, which highlights the enormous effort and the excellent work performed in
all the company areas.
Furthermore, Cespa has strived to achieve
maximum efficiency in the use of the natural resources, without committing the sustainability strategy focused on the respect
for the environment, occupational risk
prevention and in maintaining the quality
of the services provided. It has therefore
continued identifying and implementing
good practices which enable improving
the processes and activities as well as
creating new strategic projects such as
Energy from Waste and Smart Cities.
On the other hand, Cespa is aware that
the waste management’s centre of gravity
has clearly moved towards the start of the
value chain, therefore, towards recycling,
pre-treatment and energy recovery, giving priority to all these processes before
the final treatment, that is, their disposal
into the landfill. For this reason Cespa
has committed to treatment facilities that
include the most efficient and innovative
technologies, as evidenced in the technical solutions approved for the Ecoparc
in Toledo, the Environmental Complex in
Murcia and the Treatment Plant in Burgos.
Awards, acquisitions and
relevant facts
The relevant awards of new contracts obtained by Cespa in 2011 are the following.
→→ Urban waste collection services in the
municipality of Pas-Pisueña (Cantabria).
→→ Management of Recycling Centres
in Madrid, Olmedo (Valladolid) and
Arnedo (La Rioja).
→→ Comprehensive road cleaning service,
waste collection and gardening in the
municipality of Castellbisbal (Barcelona)
→→ Gardening works at the Parque de las
Mercedes in Almendralejo (Badajoz)
and at Plaza Europa in L’Hospitalet de
Llobregat (Barcelona), and improvement works of the Vía Pecuaria Valdebebas (Madrid)
→→ Green waste treatment in the plant in
Motril (Granada), belonging to Solid
Waste Consortium of Granada.
→→ Collection, transport and management
of WWTP sludge for the City Council
of Toledo, the Empresa Metropolitana
del Saneamiento (EMSSA) in Barcelona
and Iberia.
→→ Management of the industrial waste in
the Port of Seville, the airport of Barcelona, different penitentiary centres
of the Generalitat de Catalunya, the
Puleva Food plant in Granada, etc.
→→ Cleaning of the Power Station of Alcudia (Valencia), of the company Endesa.
→→ Comprehensive management of the
waste from the maintenance centres
of the company IBERIA in Spain.
Also noteworthy is the renewal of several
contracts for industrial services and urban
and gardening services such as:
Maintenance of Historic Gardens of
the National Heritage
This contract, which is the largest Historic Gardening contract in Europe, was
awarded to Cespa by National Heritage
in 2009, for the incorporation of the latest technologies in the management area
and regarding agronomic issues, and has
been renewed for the 2012-2013 period.
Finally, Cespa continues to strive for its
international expansion to meet the new
challenges of an increasingly global market, thereby diversifying the country risk
and exporting the company’s know-how
to new markets which enable it to grow
and obtain a greater volume.
17
The Economic Issue
Cespa will carry out the maintenance,
conservation and recovery actions in the
historical gardens of La Granja de San
Idelfonso in Segovia, El Escorial, Campo
del Moro, Aranjuez and El Pardo in Madrid; the Monastery of Las Huelgas Reales
in Burgos, the Monastery of Santa Clara
in Tordesillas, Valladolid; the Monastery
of Yuste in Cáceres and the Royal Sites
of Madrid: The Monastery of La Encarnación, the Monastery of Las Descalzas
Reales, the Monastery of Santa Isabel and
the Pantheon of Illustrious Men.
Finally, new services and facilities have
been set up in 2011 and improvements
have been implemented in the already
existing ones, such as:
Urban Cleaning and Waste
Management Service in Murcia
The presentation of this new service,
which was awarded to Cespa for the next
20 years, took place in September 2011
and is where the new vehicle fleet was
presented which is noteworthy for its
energy efficiency and environmental improvement, as well as the advances implemented for the service provision, such
as an increase of 500 underground selective waste collection points, the installation of 6,000 new communal bins and an
increase of the system’s mechanisation
which enables increasing efficiency and
optimising the processes.
Waste Treatment Centre in Burgos
The Waste Treatment Centre of the City
Council of Burgos, managed by the Joint
Venture formed by Cespa GR and Jovilma,
has undergone a series of adjustments
and improvements throughout 2011
which now enables it to treat 72,000 tons
of waste per year.
18
The modernisation and automation of the
facilities, on which 6.4 million Euros were
invested, has had an impact on the four
main treatment processes.
habitants and to treat every year 250,000
tons of urban waste, covering the treatment needs of all the municipalities in the
province of Toledo.
→→ Automation of the MRF Plant, where paper, cardboard, plastic, cartons and iron
and aluminium materials are recovered.
→→ Adaptation and start-up of the Composting Plant where the compost used
by farmers, City Councils and companies is produced.
→→ Construction of pre-treatment lines
and adaptation of the equipment in the
Biomethanisation plant which enables
producing more than 2.3 million kWh/
year from the organic matter recovered at the plant.
→→ Improvements in the Waste-Water
Treatment Plant where the wastewater coming from the different processes and services is treated.
The works began in September 2010
and it is expected for the facilities to be
opened at the beginning of 2012, providing 70 new job opportunities.
Ecoparc in Toledo
The Ecoparc in Toledo which is located in
the land of the Dehesa del Aceituno and
built and managed by the company Gesmat, is designed to service 650,000 in-
The most efficient and advanced technologies available in the market have been
considered in the design of the plant,
both for the waste treatment and for the
treatment and control of the environmental effects associated. The plant has the
following facilities:
→→ MRF Plant, where different fractions
of materials are recovered, formed by
two automatic lines with a capacity of
up to 35t/h each one.
→→ Composting and refining Plant, where
the organic waste undergoes an intensive and accelerated biological decomposition process to obtain high quality
compost.
→→ Controlled Reject Deposit, where the
rejections produced in the selection
The Economic Issue
plant and in the composting and refinement plant are eliminated.
→→ Conduction and treatment of leachates
system, by evaporation and subsequent inertization treatment, stabilization and elimination in a controlled
disposal site.
→→ Auxiliary buildings, such as offices,
workshop, environmental classroom,
etc.
Positioning
In overall terms, Cespa remains in the
first top three Spanish companies of its
sector.
In the Urban Services area, this positioning varies according to the activity. Thus,
if we consider the “Number of inhabitants
served by Cespa” (taking into account the
percentage of inhabitants served in municipalities with more than 10,000 inhabitants), the market share percentages for
Cespa Spain in 2011 were the following:
→→ In MSW collection: 15%
→→ In road cleaning: 18%
→→ In gardening: 13%
The market shares have been maintained, except in gardening, where it has
decreased 2 points, basically due to the
loss of the garden maintenance contract
in Bilbao.
With regard to the management activities of industrial waste services and treatment, taking into account business volume of these Divisions, the participation
of 50% of the subsidiary of special waste
(Ecocat), the wide range of services provided, the many centres managed and
the tonnes of waste treated in them, Cespa can be considered a leading company
in the management of industrial waste.
Strategic projects
→→ Final payment of the services linked to
quality.
→→ Re-engineering of services in continuous development.
Smart Cities
The Smart Cities Project is based on the
creation of a new management model for
cities, which requires a cultural change
both for the citizens and for the administrations. Cespa is committed to a project
that in practice produces real cost and
quantifiable savings, improvements in efficiency and increase of citizens’ quality
of life.
For the operator, the feasibility of applying the model depends on its capacity to
face necessary investments, both at an
initial stage (for the start-up of the services according to this model of Smart Cities), and throughout the contract (aimed
at adapting the new future technologies
that allow increasing the efficiency and
the control of the organisation).
All of this implies reinventing the city:
→→ Cultural changes for companies, workers, citizens and city councils.
→→ Redefining the concept of service quality by means of agreements between
the Administration and the operator.
→→ Introduction of self-control systems
based on quality ratios.
→→ Management of services based on service quality. Optimisation of resources.
→→ Use of the best technologies available
to provide the service and control its
quality.
Technically, the model is based on what
Cespa names the Technical Interferences
Theory, which consist in locating the interferences (temporal, functional or spatial) existing among the services that a
municipality has contracted with different suppliers and their minimisation as
a consequence of the synergies created
and the re-engineering of processes, in
order for the resulting integrated service
to be technically more efficient, and consequently, also economically.
The value proposal for the Smart Cities is
based on 5 pillars:
Integration
of services
Sustainability
Innovation
and technology
Operational
excellence
Quality
of Service
19
The Economic Issue
The objective is to offer a new product
that by applying quality criteria and operational excellence enables eliminating
the inefficiencies of the public services
caused by repetition, overlapping, lack
of coordination and other problems detected throughout time when executing
these services.
For Cespa, the Smart Cities concept combines the service efficiency and operational capacity within their control by means
of quality indicators and the acknowledgement of the client users’ satisfaction
(citizen), all of which combined with the
continuous incorporation of new technologies which facilitate both the operational
processes and obtaining information as
well as the control of the result obtained.
Energy from Waste Project
The Framework Directive of the European
Parliament and of the Council concerning
waste management (Directive 2008/98/
EC) stated that the Member States must
encourage the prevention, recycling and
recovery of waste or the use of the waste
as source of energy, the dumping in controlled disposal site being the last alternative.
Furthermore, the present energy situation
is marked by significant variations in the
price of energy caused by the variations
in the offer and the demand of fossil fuels. A depletion of the sources of fossil
fuels is foreseeable on a medium and long
term, and consequently, a progressive increase in the price of energy. A sustainable energy development strategy must
consider the search of alternative energy
sources which enable the self-supply and
independence from third countries.
The use of waste as a source of energy
is a significant alternative for the energetic diversification of a country by using a renewable energy, and the different
state members of the European Union are
20
working on the implementation of policies
which allows using the energy of these
waste flows, which will contribute to implementing the European Unions’ policies
in energy and environment issues, decreasing the CO2 emissions, and provide
a source of energy distributed in the area
and produced continuously, favouring local self-supply.
Within this context the Project Energy
from Waste is created. In which Cespa assesses the business opportunities derived
from the use of waste as an energy re-
source, both of those managed currently
and of the waste flows that could be managed in the future. Today Cespa has the
experience in the field of biogas energy
recovery, incineration and manufacturing
of Solid Recovered Fuels (SRF); nevertheless, as well as increasing the company’s
references in these fields, Cespa will assess other options from a technical and
economic point of view, and will establish
a strategy that, in the 2012- 2020 period,
will enable it to provide solutions in a field
that is already a reality in the European
energy and environmental policies.
The Environmental Issue
Cespa’s activity, which is focused on
waste management, has undoubtedly a
beneficial effect on the environment, although at the same time, it involves other
impacts (noise nuisance, waste water discharges, gas emissions, etc.), which the
company controls and minimises by strict
compliance with environmental legislation and the use of the best technologies
available, in addition to training and raising of awareness of all the staff in the
application of good practices in all fields
of their work.
Furthermore, for more than 10 years,
Cespa has had a Quality and Environment management System integrated
and implemented in all its activities and
certified in accordance with ISO 9001
and ISO 14001 Standards in 84% of the
annual turnover. The compliance with its
requirements ensures the continuous improvement of the environmental conduct
in all the activities carried out by Cespa
(road cleaning, gardening, waste collection, transport and treatment). Moreover,
in 2011 Cespa has achieved the registration in the EMAS Register for the landfill in
Zalla, as well as the renewal of those for
El Puerto de Santa María and El Parque
Central Barcelona Zona Franca
Likewise, Cespa keeps careful track of
proposals for new regulations and takes
part in the initiatives of different public
and private bodies, trying always to keep
one step ahead of the current legal requirements. As an example of this, we
can mention its participation in different forums on the implications of Law
22/2011 concerning Waste and Contaminated Soils, its collaboration with Aselip
in the development of a MIRAT (Environmental Risk report Model) for the analysis
of environmental risks in the activity and
its participation in the “Ecoefficiency Programme of Basque Companies” and in a
pilot project for the verification of greenhouse gas emissions according to ISO
14064 Standard promoted by the Basque
Government.
Likewise, Cespa has achieved adapting
and optimising the treatment processes
obtaining, among others the following improvements with regard to 2010:
→→ Increase by 9% the greenhouse gas
emissions avoided as a result of the
capture of biogas, and increase by
10% the generation of electric energy
produced with the biogas captured in
its landfills.
→→ Increase by 17% the amount of materials recovered in its urban waste and
containers sorting plants.
Finally, it should be mentioned that Cespa
has continued to carry out actions aimed
at improving the environmental conduct
of citizens in the municipalities where it
provides its services and that, moreover, it
has continued to devote significant effort
to R&D&i projects which allow the company to maintain its excellence over time.
Environmental Responsibility
For many years Cespa has been applying
a particular study and analysis procedure
to ensure that any waste treatment activity that it embarks on and the facilities
associated to it, are compatible with the
environment for which they are designed,
both from a social and environmental
point of view. This study is conducted
when there are waste management activities and installations already constructed
and in operation, which belong to different Administrations and Public Bodies and
which Cespa could be awarded under
public tender.
Thus, as a precautionary measure, Cespa
analyses the feasibility of the projects at
the sites where it expects these to be
developed. The feasibility study includes
urban planning issues, of environmental
protection and of protection for archaeological sites, as well as the licences and
authorisations necessary for such. The
process assures the minimisation of any
negative impact, social, economic and
environmental in the areas where the facilities are to be located and the activity
developed, both during the construction
and its operation. Therefore, acknowledging them in advance enables processing
accordingly in time and form, the necessary authorisations.
Furthermore, Cespa carries out technical
environmental audits in all the treatment
facilities that it manages with the aim of
detecting and preventing environmental
risks. The fourth biennial cycle of these
audits terminated in 2011.
Once the activity has terminated, either
because the installation has reached the
end of its useful life or because the duration of the contract has finished, Cespa
ensures full compliance with all the requirements established for the closing of
each facility.
In 2011 Cespa has continued to actively
collaborate with the Association of Public Cleaning Companies (ASELIP) in the
development of the MIRAT (Environmental Risk Report Model), a tool provided
by Law, along with the Methodological
Guides, to help companies meet the obligations arising from the Environmental
Responsibility Law. Its development has
already terminated and in 2012 it will be
presented to the Technical Commission
for the Prevention and Repair of Environmental Damages of the Ministry of Agriculture and Environment.
21
The Environmental Issue
Carbon Footprint Calculation
The Carbon Footprint is a parameter that,
although may be subject to multiple interpretations, every year it consolidates
more as an environmental indicator of
reference. Having available this information enables Cespa to differentiate from
the competition and also contributes for
Ferrovial to stay among the most relevant
environmental indicators, which is highly
valued by the financial analysts.
The calculation of Cespa’s Carbon Footprint is carried out according to a calculation methodology based on the GHG Protocol and which is established by Ferrovial. Cespa has established an operational
control criteria and a report scope which
22
includes the direct emissions (Scope 1)
and the indirect emissions as a result of
the consumption of electricity (Scope 2).
Nevertheless, the scope of this issue is
broad.
One of the most demanded issues, and
which Ferrovial has fulfilled in 2011, is to
have indicator reduction objectives based
on the carbon Footprint.
In the last years, Cespa has established
particular emission reduction objectives
associated to its landfill management activity (therefore, in 2011, having as an
objective to “increase by 2% with regard
to 2010, the emissions of greenhouse
gases which have been avoided as a result of the capture of biogas in landfills”, it
has achieved a 9% increase in emissions
avoided). Likewise, within the project led
by Ferrovial, Cespa has established reduction objectives for the 2012-2020 periods.
In this way, CESPA continues to comply
with its environmental policy, in line with
the development of its business with a
sustainable environmental strategy.
The following step consists in verifying
the Carbon Footprint. Although this information is published by Ferrovial, until now
there was no verification process carried
out by an external body. At the beginning of 2012 Ferrovial will submit its carbon Footprint to this process with which
logically, Cespa’s Carbon Footprint will be
verified.
The Environmental Issue
2011-2012 Objectives
Likewise, new improvement measures
have been established for 2012, the most
relevant of which are the following:
The following table tracks the fulfilment of
the environmental improvement actions
proposed by Cespa Spain in the previous
Sustainability report:
IMPROVEMENT MEASURES 2011
FULFILMENT 2011
IMPROVEMENT MEASURES 2012
To implement and certify the Quality and
Environment Management System in the
activity of “Construction and Demolition Waste
Management”.
The documentation necessary for the
implementation of the Quality and Environment
Management System in the “Construction and
Demolition Waste Management” was developed in
2011. At the beginning of 2012, this activity was
included within the scope of Cespa’s ISO 9001 and
ISO 14001 Standards in its centres of Colmenar
Viejo and Puertollano.
Implement the Quality and Environment
Management System in the Ecoparc centre in
Toledo.
To extend the scope of the existing ISO 9001
and ISO 14001 Certificates of Industrial
Services (multi-site mode), with the inclusion
of the Alicante centre.
At the beginning of 2012, at the end of the external
audit period, the Alicante Centre has been included
in the scope of Cespa's ISO 9001 and ISO 14001
Certificates.
To decrease by 2% with regard to 2011, the
emissions of greenhouse gases as a result of
the capturing of biogas on landfills.
To extend the scope of the existing ISO 9001
and ISO 14001 Certificates of the Treatment
Division (multi-site mode), with the inclusion
of the Ecoparc 4 centre.
At the beginning of 2012, at the end of the external
audit period, the Ecoparc 4 centre has been
included in the scope of Cespa's ISO 9001 and ISO
14001 Certificates.
To implement the requirements of the (EC)
Nº1221/2009 (EMAS III) regulations in the
Non-Hazardous Waste Landfill in Zalla.
In July 2011 the landfill in Zalla was registered in
the Environmental Management and Audit Scheme
(EMAS), with register num. ES-EU-000057.
To increase the generation of electricity using
the biogas generated on the waste landfills by
2% with regard to 2010.
An increase of 10,2% has been achieved in the
generation of electricity using biogas from landfills
due to the start-up of the motors of the plants in
Burgos, Toledo and Albacete.
To decrease by 2% with regard to 2010, the
emissions of greenhouse gases as a result of
the capturing of biogas on landfills.
A decrease of 9.42% of the emission greenhouse
gases has been achieved as a result of the capture
of biogas due to the ramp up of the motors of
Burgos, Albacete and Toledo.
To increase the total area with permanent
coverage by 4% with regard to 2010 (landfill
in use and closed).
An increase of 3.95% has been achieved (the
closing of the controlled disposal sites of Alcora,
Formentera and Almería has terminated).
To increase Cespa’s investments in
environmental protection issues by 5% with
regard to 2010.
With regard to 2010, Cespa’s investments in
environmental protection have increased by 23.82%
due mainly to an increase equipment investments.
To implement the Training Module of the
BRIDGE tool, to facilitate the management,
control and information regarding training,
talent development and human resources
management.
It has been implemented in all the centres and
activities of Cespa Spain.
Fulfil the lines of action issued by Ferrovial
in order to comply with the Carbon Footprint
reduction commitments in the 2012-2020
periods.
To increase the generation of electricity using
the biogas generated on the waste landfills by
2% with regard to 2011.
To increase the total area with permanent
coverage by 4% with regard to 2011 (landfill
in use and closed).
To increase Cespa’s investments in
environmental protection issues by 5% with
regard to 2011.
23
The Environmental Issue
ISO Certifications
Cespa has not only maintained the ISO
9001 and ISO 14001 Standards available,
but has extended its scope to the Ecoparc
4 centre, to the Management of Industrial Services in Alicante and in the Central
Area of Portugal and the C&DW Plants of
Colmenar Viejo and Puertollano.
The achievement accomplished is the
evidence that Cespa continues to comply
CESPA URBAN SERVICES
DIVISION
(COMPANIES AND ACTIVITIES)
CESPA, S.A.
CESPA JARDINERÍA, S.L.
INAGRA, S.A.
CESPA PORTUGAL, S.A.
GESMAT, S.A.
UTE VALLS
UTE ALMANZORA
UTE PARQUE JUAN CARLOS I
UTE ZAMORA LIMPIA
VIALNETVIC, S.L.
CESPA SU DE MURCIA, S.A.
→→Collection and transport of
municipal solid waste (home,
commercial and services),
including selective waste
collection
→→Road cleaning (manual and
mechanised) including some
specific activities (rodent control,
removal of dead pets, etc.)
→→Drain cleaning
→→Interior cleaning
→→Beach cleaning
→→Maintenance of gardens,
playgrounds and street furniture
→→Gardening works
→→Forest works and services
→→Management of recycling centres.
with its commitments made many years
ago in order to achieve the complete satisfaction from their clients, comply with
the environmental legislation and minimise the environmental issues associated
to the services it provides.
The table below shows the current scope
of the ISO 9001 and ISO 14001 Certifications of Cespa in Spain and Portugal:
To this end, Cespa has a Quality and
Environment Department formed by 10
specialised technicians who support and
provide service to the work centres and
actively participate in the maintenance
CESPA TREATMENT DIVISION
(COMPANIES AND CENTRES)
CESPA INDUSTRIAL SERVICES
DIVISION
(COMPANIES AND CENTRES)
CESPA, S.A.:
→→MSW Selection and Composting Plant in Almeria
→→Bulky Waste Treatment Plant, including WEEE, in Galicia
→→C&DW Treatment Plant and Landfill in Puertollano (Ciudad Real)
CESPA GTR, S.A.:
→→Zona Franca (Barcelona)
→→Mollet del Vallès (Barcelona)
→→Constantí (Tarragona)
CESPA CONTEN, S.A.:
→→Landfill in Larrabetzu (Bizkaia)
→→Landfill in Zalla (Bizkaia)
→→Reception and Recycling Centre in El Puerto de Santa María (Cádiz)
CESPA CONTEN, S.A.:
→→Sevilla
→→Fuenlabrada (Madrid)
→→Bilbao
→→A Coruña
→→Vigo (Pontevedra)
→→C.N. de Cofrentes (Valencia)
→→San Cesáreo (Madrid)
→→Centro de Recepción y Reciclaje de El
Puerto de Santa María (Cádiz)
CESPA GR, S.A.:
→→Controlled Deposit in Santa Maria de Palautordera (Barcelona)
→→Treatment Centre in Els Hostalets de Pierola (Barcelona)
→→Mutiloa waste landfill (Gipuzkoa)
→→Treatment Centre in Golmayo (Soria)
→→Colmenar Viejo landfill and Transfer Stations of Collado Villalba, El Molar,
Lozoyuela and San Sebastián de los Reyes (Madrid)
→→C&DW Treatment Plant in Colmenar Viejo
CESPA GR, S.A.:
→→Zona Franca (Barcelona)
→→Alginet (Valencia)
→→Atarfe (Granada)
→→Coría del Río (Seville)
→→Sant Cugat del Vallès (Barcelona)
→→Alcázar de San Juan (Ciudad Real)
→→Burgos
→→San Sebastián de los Reyes (Madrid)
→→Vall d’Uixó (Castellón)
→→Alicante
CONTENEDORES REUS, S.A. (CORSA):
→→Controlled Deposit in Reus (Tarragona)
CESPA GR DIVISIÓN FORD:
→→Ford Almussafes (Valencia)
UTE CETRASE:
→→Urban Solid Waste Treatment and Selection Centre in Ulea and Transfer
Stations in Los Alcázares, Calasparra and Mazarrón (Murcia)
CESPA PORTUGAL, S.A.:
→→North Area Matoshinos (Portugal)
→→Central Area Planalto Beirao (Portugal)
RECICLADOS Y COMPOSTAJES PIEDRA NEGRA, S.A.:
→→MSW Treatment Plant in Jijona (Alicante)
UTE CESPA GR – CESPA CONTEN:
→→Hospital Universitario de La Paz (Madrid)
ECOPARC DE CAN MATA, S.L.:
→→Ecoparc 4 (Barcelona)
CESPA SERVICIOS URBANOS DE MURCIA, S.A.:
→→Waste treatment Centre in Cañada Hermosa (Murcia)
24
and design of the modifications of the
Management System, within a process of
continuous improvement.
The Environmental Issue
In the United Kingdom, AmeyCespa is
certified under ISO 9001 and ISO 14001
Standard.
Likewise, AmeyCespa has a specific certification for the production of the generated compost, the certification “Publicly
Available Specification for Composted
Materials (PAS 100:2005) and Quality
Compost Protocol (2007)” (PAS 100&CQP
Certified AfOR Scheme).
Finally, Cespa’s hazardous waste subsidiaries hold ISO 9001 and ISO 14001 Certificates for the following facilities:
→→ ECOCAT, S.L.: Martorell (Barcelona),
Vila-Real (Castellón), Legutiano (Álava)
and La Puebla de Alfindén (Zaragoza)
→→ SOGARISA
→→ GRECAT, S.A.
84% of Cespa’s global turnover (Cespa
Spain + Ecocat + Cespa Portugal +
AmeyCespa) is certified with ISO 9001
and ISO 14001 Standards.
ENVIRONMENTAL MANAGEMENT SYSTEM - ISO 14001:2004
This is to certify that:
AmeyCESPA Limited
Ely Road
Waterbeach
Cambridge
CB25 9PG
United Kingdom
Holds Certificate No: EMS 581094
and operates an Environmental Management System which complies with the requirements of ISO 14001:2004 for the
following scope:
EMAS Registrations
The provision of a recycling and waste management service.
For and on behalf of BSI:
Chair, Certification Body Management Committee.
Originally registered: 24/10/2011
Latest Issue: 24/10/2011
Expiry Date: 21/05/2014
Page: 1 of 2
This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.
An electronic certificate can be authenticated online.
Printed copies can be validated at www.bsigroup.com/ClientDirectory
The British Standards Institution is incorporated by Royal Charter.
BSI (UK) Headquarters: Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: 0845 080 9000
QUALITY MANAGEMENT SYSTEM - ISO 9001:2008
The reception and recycling Centre of El
Puerto de Santa María (Cádiz), managed
by Cespa Conten, S.A., the Parque Central Zona Franca (Barcelona), managed by
Cespa S.A., and the subsidiary company
Sogarisa have renewed their respective
EMAS registrations in 2011, according
to the requirements of (EC) Regulation
Num. 1221/2009 of the European Parliament and the Commission of 25 November 2009, regarding the voluntary participation of companies in a community
environmental management and auditing
system.
Environmental Awareness
Throughout 2011, Cespa has maintained
its commitment of improving its environmental performance and has extended it
to its interest groups, among which are
the Public Administrations, family and
scholar groups and Cespa’s employees.
Below are some of the environmental
awareness campaigns carried out by
Cespa in 2011.
Campaigns and internal communication regarding Environmental
Awareness
Responsible Consumption: 2011
Awareness Campaign. Cespa has
adopted the Awareness Campaign designed by Ferrovial as its own. The campaign emphasizes on the set of good
practices regarding the responsible consumption of energy, water, paper and
other resources. It has consequently distributed posters and stickers throughout
the work centres in order to maintain the
staff’s awareness of a responsible consumption of resources.
This is to certify that:
AmeyCESPA Limited
Ely Road
Waterbeach
Cambridge
CB25 9PG
United Kingdom
Holds Certificate No: FS 581092
and operates a Quality Management System which complies with the requirements of ISO 9001:2008 for the following
scope:
The provision of a recycling and waste management service.
For and on behalf of BSI:
Chair, Certification Body Management Committee.
Originally registered: 24/10/2011
Latest Issue: 24/10/2011
Expiry Date: 21/05/2014
Page: 1 of 2
Likewise, the landfill in Zalla (Biscay),
managed by Cespa Conten, S.A., was
registered in the Community Environmental Management and Auditing System
(EMAS) the 8 July 2011 with registry num.
ES-EU-000057. This new Register is evidence of Cespa’s clarity and transparency
with its interest groups.
All the Environmental Declarations are
available on Cespa’s website (http://www.
cespa.es, Sustainability section).
This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.
An electronic certificate can be authenticated online.
Printed copies can be validated at www.bsigroup.com/ClientDirectory
The British Standards Institution is incorporated by Royal Charter.
BSI (UK) Headquarters: Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: 0845 080 9000
25
The Environmental Issue
The 10 Principles of the United Nations’ World Agreement. Cespa has
also internally disclosed the 10 Principles
of the United Nations World Agreement
(The Global Compact). As a Ferrovial
company, these principles are adhered to
as standard Corporate Responsibility.
Awareness campaigns addressed to
schoolchildren
The environmental awareness campaigns
undertaken by Cespa at its work centres
are addressed to different groups, from
the clients themselves (City Councils), to
services users and associations etc., with
a special focus on schoolchildren.
Cespa is aware of the benefits associated
to appropriate environmental awareness
starting from childhood, and have therefore undertaken a number of campaigns
to introduce them to the world of reusing
and recycling. Among these we would like
to highlight the following:
“Family recycling this summer”. With
the aim of children and adults learning to
apply the 3 R’s Rule, becoming familiar
with the Recycling Points and how to use
them, the Toledo City Council Environment Service and the company GESMAT,
S.A., dedicated to providing environmental services in the province of Toledo, promoted the campaign “Family recycling this
summer” for the fifth time running during the summer months. One of the activities consisted in the little ones making
something out of recycled objects, such
as kitchen and bathroom rolls this year
which encourages children’s imagination
and the concept of recycling.
“Ecologic Islands in Educational
Centres”. Several municipal newspapers have written about the collaboration agreement between the Toledo City
Council and the company GESMAT, S.A. to
promote, for the third year running, the
campaign that involves installing ecologic
26
islands in educational centres in the Toledo province. In 2011, 24 centres benefited from this campaign which aimed a
providing the educational community with
the necessary information for the correct
use of the selective collection containers
(paper/cardboard, lightweight containers,
glass and batteries), highlighting the fact
that when we recycle we protect the environment by saving energy and reducing
pollution.
“The journey of Rubbish”. Cespa and
the Colmenar Viejo City Council organised
workshops in which all secondary schools
visited the Colmenar Viejo landfill installations and carried out educational activities
related to waste recycling.
“Its end is our beginning”. Since 2007,
the Communication Plan promoted by the
company Reciclaje y Compostaje Piedra
Negra, that operates the treatment plant
MSW Xixona (Alicante), has mainly addressed primary and secondary schoolchildren with a campaign mainly focusing
on Selective Separation and the 3 R Rule.
The ultimate objective of the Communica-
tion Plan is to make young ones aware of
how important their participation in environment protection is and achieve their
awareness and acceptance that Waste
Treatment Plants are an efficient way to
achieve this.
Inagra Environmental Campaigns.
The company Inagra, which manages
the road cleaning and MSW collection
services in Granada, develops each year
an educational campaign encompassing
6 programmes addressed to schoolchildren between 5 and 13 years old. As a
result, environmental talks were given to
a total of 7,180 students under the following programmes: “Separate and Recycle”,
“The 3 Rs”, “The Benefits of Recycling”,
“Play and Learn at the Ecopark”, “Come
to the Ecopark and Have Fun Recycling”
and “Recycling Awareness”. Furthermore,
one of the last educational campaigns
undertaken by the Granada City Council
and Inagra was to show the Mobile Ecoparque to the little ones as well as the
environmental benefits of recycling waste
such as mobile telephones, toys, books,
batteries, etc.
The Environmental Issue
“What do you do with your waste?”
From January to May 2011 the campaign
“What do you do with your waste?” took
place. It was organised by the consortium
Servicios Públicos Medioambientales de la
Provincia de Toledo (Environmental Public
Services for the province of Toledo) and
GESMAT, S.A. Addressed to the different
interest groups (women’s associations,
parents associations, city councils, etc.)
the main objectives of this campaign
were:
→→ To make citizens aware of the problems involved in the generation of municipal solid waste.
→→ To provide information on possible solutions for waste problems.
→→ To promote citizen participation in sorting at source.
→→ To inform about the currently existing
management system in the province of
Toledo.
→→ To explain the importance of responsible shopping and consumption as a
means to reducing waste.
R+D+i Projects
In 2011 Cespa published its 2010/2011
R+D Report, a document capturing the
main projects developed by the company
within the scope of Investigation and Development. This Report can be found at
www.cespa.es.
As indicated in this Report, Cespa continues at the technological forefront without
loosing its focus on economic profitability
and environment protection.
Its ongoing efforts towards innovation
and positive results obtained despite the
complicated economic environment prove
that innovation is an essential tool to retain leadership in an increasingly competitive sector.
The main strategic lines of innovation are:
the increase of technological capabilities
and process improvement in the controlled disposal sites, the development of
new leachate treatments, the increase of
waste recovery ratios and the research for
new waste treatment processes.
To summarize, below is a list of projects
on which Cespa worked during 2011. You
can see more detailed information on
most of them by referring to the aforementioned Report.
On one hand, in 2011 the following projects were finished:
→→ LEAMMOX Project. Biological treatment of leachate following the PANAMMOX® process.
→→ NIMMOX Project. Partial nitrification and anaerobic oxidation with anammox biomass from the ammonium
from the digestion returns of an urban
STW sludge.
→→ BIOETANOL Project. The development of a new comprehensive waste
treatment process producing liquid biofuels as the outcome.
→→ RDF Project. The production of quality fuel from waste.
On the other hand, the other projects developed in 2011, grouped by innovation
strategic line, are the following:
→→ New leachate treatments:
•• LEACHATE DRYING Project Optimization of the current leachate drying
systems.
→→ Process improvement in controlled disposal sites:
•• BIOREACTOR Project. Deposit controlled as a bioreactor: alternative
towards a more sustainable management.
•• GEORES Project. Geotechnical characterization of waste in controlled
disposal sites by performing field
tests.
→→ Improvement of waste recovery ratios:
•• RECUMOR Project. Design and presentation of an innovative process
which allows increasing the percentage and quality of the recovered organic matter, in mechanical biological treatment plants, from MSW.
•• CATACOM Project. Usage testing of a
bacteriological catalyser to improve
the composting process of organic
matter from MSW.
•• TOOLBOX Project. Development of a
web application to research the feasibility of waste treatment projects.
•• RESAGMARE Project. Sustainable recovery of abandoned agricultural areas in Galicia reintroducing adapted
varieties of corn and using cultivation waste to produce energy.
•• 3K Project. The obtaining of solid
fuel recovered from the 0 to 80 mm
fraction of MSW.
→→ New waste treatment processes:
•• RECIPUR Project. The development
of new absorbents from recycling
waste materials to be applied in hydrocarbon cleaning processes in the
sea and for biogas purification.
27
The Environmental Issue
Finally, in 2012, progress of seven of these
projects will continue and others will be
developed, such as the ITACA and NOPTIMOX Projects which aim at increasing the industrial use of the PANAMMOX®
process, developed by CESPA and the
University of Gerona for the treatment of
leachates, and the definite demonstration
of its technical and economic feasibility.
Many of these projects are undertaken in
collaboration with universities and investi-
28
gation centres throughout Spain. Patents
and registers are also jointly developed.
At the end of 2011 Cespa had 5 patents
in force.
In turn, AmeyCespa in 2011 held collaboration agreements with the Open University to develop two projects: one was to
verify the technical acceptance criteria in
full operation of the Mechanical-Biological
Treatment Plant and another was a study
on the affects of bio-aerosols on the staff.
The Social Issue
Below are the results obtained in 2011 in
the areas of Health and Safety, Employee
Development, Corporate Social Responsibility and Service Responsibility. Furthermore, the Solidarity Collaborations section
lists the initiatives undertaken by Ferrovial
in 2011 in which Cespa took part.
It is worth highlighting that on a global
basis is that the number of accidents
were halved over the past five years and
that from February to December 2011, no
serious accidents occurred.
2011-2012 Objectives
Below is compliance assessment regarding the initiatives included in the previous Sustainability Report regarding Cespa
Spain:
Health and Safety
Over the past five years Cespa has
worked on the emotional management
of work accident prevention, increasing
workers awareness of the relevance of
their involvement in order to avoid such
accidents.
To do so it started up several annual
campaigns which, rather than informing, obliging or prohibiting, focused on
the person with a positive and direct
approach: “A minute applause” (2007),
“Thank you for looking after yourself at
work” (2008), “You scratch my back and
I’ll scratch yours” (2009) and “Stop accidents”. “Use your 5 senses” (2010 and
2011).
This has managed to achieve a new prevention risk culture based on:
→→ KNOWLEDGE-CONTROL: the company
reinforced the prevention, implementation and certification of the management system according to OHSAS
18001, the authorization system for
work equipment and installations, and
increased communication using safety
notes.
→→ AWARENESS: by means of training,
prevention observations, information
campaigns and Occupational Risk Prevention Workshops
IMPROVEMENT INITIATIVES 2011
PERFORMANCE 2011
Continue the implementation of Safety Preventive
Observations at work centres in order to minimize
unsafe conduct.
The Safety Preventive Observations (SPO) tool was
implemented in over 35% of work centres.
Create procedures for the highest risk work
operations to guarantee workers’ safety: Draft
work instructions for unloading and transporting
chemical products.
ORP Instructions have been drafted for the
unloading of chemical products and for works on
roadsides, kerbsides and roundabouts.
Modify the Risk Assessment Procedure and draft a
new Project Procedure.
The Risk Assessment procedure will be revised
after implementing the new PREVAL application.
The new PGPRL 13 procedure was approved:
Projects and construction works.
Continue with the communication system for
reporting Serious Accidents/Incidents and Accident
Details to the Management Committee and to
Ferrovial Servicios.
The serious Accidents and Incidents are notified
with a Report to the Management Committee and
to Ferrovial Servicios.
Continue with the awareness campaign “Prevention
Bus”. Stop Accidents. Use your 5 senses".
In January, February and March, the Bus visited 40
work centres.
Reactivate the campaign about real incidents/
accidents in Cespa, called “Press the prevention
button”.
11 posters showing real accidents that happened in
Cespa have been printed and distributed.
Draft new Safety Notes to promote communication
in ORP among all company members.
Two communication initiatives were prepared
regarding the unloading of chemical products
and works on roadsides, central reservations and
roundabouts.
Develop the application to Assess Risks and
Planning.
A computer tool called PREVAL was designed to
undertake Risk Assessments and Planning, which is
pending implementation.
Promote better safety conditions at the selection
and transfer plants by installing automated safety
systems and promoting the search of new safety
systems for work teams and plants.
A proposal was submitted to install an electronic
identification system for people in dangerous
areas, for the prevention of work accidents
at the recovery machines, which is pending
implementation.
29
The Social Issue
The following improvement initiatives
have been established for 2012:
Certification
Cespa’s Occupational Risk Prevention
Management System is certified according to the OHSAS 18001 rule.
IMPROVEMENT INITIATIVES 2012
Continue the implementation of Safety Preventive
Observations at the work centres.
Cespa’s Department of Occupation Risk
Prevention has 14 experienced techni-
Undertake a new ORP Campaign based on
emotional management.
In the ORP audits, control the compliance with
the provisions established in the maintenance
plans, with emphasis on the revision and
maintenance of the work teams’ safety systems.
Continue with the ORP awareness campaign
“Press the Prevention Button”.
Introduce the PREVAL application to Assess Risks
and Planning.
Undertake Planned Safety Visits specifically
for work operations of greater risk at the work
centres.
Introduce the new ORP control X-ray-Report on
the work centres.
cians who support the work centres and
contribute to maintaining the Management System.
Below is a list of activities, by company,
which have been certified according to
OHSAS 18001:
OHSAS 18001
(companies and activities)
CESPA, S.A. (Urban Services, Industrial and Treatment Divisions)
Road cleaning and collection of municipal solid waste. Cleaning beaches, cleaning drains, cleaning of
indoors. Transfer, sorting plants and compost and controlled waste deposit (inert, non-hazardous and
urban). Preservation and maintenance of gardens. Park and urban furniture maintenance. Forest services
and gardening and civil works. Management of HWRC’s. Incineration of dead animals.
CESPA CONTEN, S.A. (Industrial Service and Treatment Divisions)
Comprehensive management of industrial waste (collection, transport, transfer, selection and recovery
of hazardous and non-hazardous Industrial Waste). Controlled waste deposit (inert, non-hazardous and
urban waste landfills). Cleaning of drain systems. Management of Industrial Waste HWRC’s. Cleaning
of industrial installations (dry and wet). Fibre cement dismantling and conditioning. Removing asbestos
from equipment and installations. Decontamination and service support nuclear and radioactive
installations. Safety valve inspection and weighting tests. Stripping and chemical washing of equipment,
components and systems (chemical cleaning).
CESPA GR, S.A. (Industrial Service and Treatment Divisions)
Comprehensive management of industrial and health care waste (collection, supply of containers,
transport, storage, transfer, treatment sorting and recovery or elimination of hazardous and nonhazardous industrial waste and health care waste). Controlled waste deposit (inert, non-hazardous and
urban waste landfills). Selection/classification/MSW selection plants and containers and compost plants.
Waste transfer stations. Cleaning of drain systems. Cleaning of industrial installations (dry and wet).
CESPA GTR, S.A. (Industrial Services Division)
Comprehensive management of industrial waste (collection, transport, transfer, selection and recovery
of hazardous and non-hazardous Industrial Waste). Cleaning of drain systems. Management of industrial
waste recycling points. Cleaning of industrial installations (dry and wet).
RECICLADOS Y COMPOSTAJE PIEDRA NEGRA, S.A. (Treatment Division)
Waste selection, composting and controlled disposal site (inert, no hazardous and urban).
CONSERMANCHA JOINT VENTURE
Collection of municipal solid waste. Waste selection, composting and controlled disposal site (inert, nonhazardous and urban).
JV CESPA GR, S.A. – CESPA, S.A. (ALMANZORA JV)
Collection and transport of municipal solid waste. Waste transfer, selection, composting and controlled
disposal site (inert, non-hazardous and urban). Management of recycling points.
GESMAT, S.A.
Road cleaning, collection and transport of municipal solid waste. Transfer, selection or sorting plants and
composting and controlled waste deposit (inert, non-hazardous, and urban).
CESPA JARDINERÍA, S.L.
Garden preservation and maintenance. Maintenance of parks and urban furniture. Forest services and
projects.
30
The Social Issue
Likewise, AmeyCespa is currently certified according to OHSAS 18001 Standard
for the activities of recycling and waste
management.
Employee Development
Training
In 2011 a total of 12,976 students from
Cespa Spain, Portugal and Ecocat received training as well as 112 students
from AmeyCespa. 2,327 and 45 courses
were respectively organised proving the
organization’s ongoing commitment to
training and employee development.
In respect with Cespa Spain, 40% more
courses were held, an increase from
1,560 courses in 2010 to 2,258 in 2011.
This increase is mainly the result of additional Internal Training held and registered and training held at the Universidad
Corporativa. The company aims at each
employee attending at least two training
sessions per year.
2011 Work Environment Survey
With an aim of getting to know the opinion of Cespa Spain employees, in 2011 the
Work Environment Survey was launched,
which will be a biannual initiative. 80%
participation was achieved representing
an increase of 14 points compared with
the previous edition. It is noteworthy that
the overall General Satisfaction result was
84%, with a very positive assessment of
the options “On the whole I am satisfied
working for the company”, “The company
takes matters of health and work safety
seriously” or “My direct supervisor actively
supports my development”.
includes all employee information, from
professional and academic details to assessments and geographic availability, all
of which facilitate managing professional
development.
Furthermore, a ”Work Environment Committee” was set up with Ferrovial’s different businesses that carried out an
analysis of the Survey results and drafted
a 2011-2012 Action Plan with the objective of introducing different improvement
measures. This Committee meets on a
regular basis to assess and follow up on
the progress of the agreed actions.
In 2011 a total of 70 qualified professionals and 75 trainees were hired in the business and cross areas of Cespa Spain.
Talent management
In turn, Cespa is committed to helping
students and professionals finishing or
who have recently finished their academic training, to access the workforce
by granting apprenticeship contracts and
grants for as long as possible. In 2011 the
company extended the education collaboration agreement to 30% of apprentices
working for the company, which represents a 20% increase of the extensions
compared with the previous year.
In 2011, like every year, a Performance
Assessment was carried out on all the
company’s strategic employees, which is
based on the organization’s competencybased model. Using this model allowed
defining Individual Development Plans
that in 2012 include almost 1,200 training courses in skills and knowledge. Such
courses will be carried out at the Ferrovial’s Corporate University Summa, as well
as 200 development assignments.
To facilitate the management of the employees’ professional development, Human Resources have made available a
new and intuitive computer tool called
BRIDGE to all managers. This application
Recruitment
For the 100 plus recruitment processes
managed in 2011, we received over
26,000 candidacies, which highlight the
interest generated by Cespa among professionals.
Furthermore, 20% of grant holders trainees with agreements signed in 2011,
were hired at the end of their training and
incorporated into Cespa’s staff (6 in business areas and 9 in cross areas).
The students undertaking their apprenticeships at Cespa’s main offices evaluated their experience by answering an
assessment questionnaire. In 2011 the
score obtained was 8.33 points over 10,
less than the previous year (9.14 points).
Furthermore, over 95% of those asked
were interested in taking part in the fu-
31
The Social Issue
ture recruitment processes organised by
Cespa. The aspects most positively valued were the learning and input of new
knowledge , team work, colleague companionship, a pleasant working environment and the professional experience
acquired.
Corporate Social
Responsability
Equality
Since the Equality Plan Framework Agreement was signed on 2nd July 2009, Cespa
continues to introduce initiatives in different areas (recruitment, hiring, training,
collective rules, etc.) with the objective of
guaranteeing maximum equal opportunities between men and women within the
organisation.
Among the initiatives introduced, worth
mentioning is the consolidation of the
Conciliation Plan, the Professional Ethics
Code and the inclusion of awareness actions towards equality in the 2011 Training Programme, such as the “Equality
Management” training initiative for supervisors and workers.
Diversity
Cespa continues its commitment to the
Foundation for Diversity and its support
to the Charter of Diversity as a signatory
company, hence acknowledging a commitment to work on and promote the
principles of equality regarding any person’s right to access the workforce and
society, acknowledging the benefits of
cultural, demographic and social diversity in one’s organization, implementing
specific policies to promote a work environment free of employment prejudices,
training and promotion and encouraging
non-discrimination programmes towards
those at a disadvantage.
32
Cespa is also committed to spreading this
message to the entire company to promote a community that shares the same
principles and therefore, encourages a
quality life style and work environment
for people and their organisations.
Community Reuse and Recycling Network
which helps to sustain, develop and promote local community and social work
groups working in the reusing and recycling sector.
Within this commitment, noteworthy is
the easy temporary staff exchange process, which promotes, on one hand,
employee motivation and professional
development and on the other, a sense
of group and allows for exchanging best
practices and knowledge among group
subsidiaries located in different countries.
Supportive Collaboration
Initiatives
2011 Children’s Party
On 17th December 2011, a children’s party was held for the employees’ children
and grandchildren at the Cespa Albarracín
installations (Madrid), to which over 400
people attended. During the day prizes
were handed out for the twelfth edition
of the Drawing Competition. The drawings were used for Cespa’s 2012 calendar.
Cambridgeshire Community
Foundation
AmeyCespa contributes approximately
£600,000 a year to a community fund
managed by the Cambridgeshire Community Foundation as part of the Landfill
Tax Communities Fund system, which can
be spent on wildlife preservation projects
and sports activities. AmeyCespa is also a
member and host of the Cambridgeshire
Corporate Volunteering Conference
This year Cespa also held the Corporate
Volunteering Conference teaming with
the NGO Plan España. This year the collaboration involved translating 111 letters
written by sponsored children from English to Spanish with the help of 21 Cespa
volunteers.
Toy Collection Campaign
In an attempt to help families at a disadvantage Cespa collaborated once again
with the NGO Avanza, distributing and
handing out toys collected at Cespa’s
Barcelona and Madrid offices.
Collaboration with the SUMA’T project organized by the Fundación Barberà Promoció
The Fundació Barberà Promoció, in collaboration with the Generalitat de Catalunya
and the Barberà del Vallès City Council,
started up the SUMA´T project. The project consists in an innovative programme
mainly aiming at providing employment
opportunities to youth between 18 and
24 years old who are unemployed or have
not completed compulsory secondary education. To do so, they are taught skills
to broaden their employment possibilities
in the workforce by training them in key
competencies and basic aspects of a profession.
The Social Issue
The project was launched in 2010, with
51 youngsters from Barberà del Vallès.
In 2011, Cespa hired 7 young people in
precarious situations offering them an
employment opportunity and increasing
their workforce entry possibilities.
Collaboration with the Incorpora
Network organized by the Fundación
La Caixa
portunities to the disabled following employment programmes with support.
In 2011 two new disabled people were
hired in the Maintenance and Green Zone
Preservation centres in which Cespa provides its services. Two other programmes
have continued for two other workers
with permanent contracts.
Other collaborations
In 2011, Cespa increased its commitment
to the Incopora Network under the Social
Work division of La Caixa savings bank.
By doing so it adheres to the framework
agreement nationwide, hence extending
the scope of its collaboration already in
place with the Community of Madrid and
in Castille and León.
Collaboration is undertaken through the
Fundación Carmen Pardo Valcárcel and
APADEFIM (Feaps), by providing job op-
In 2011 Cespa also continued working
with other non-for-profit organizations it
has been working with among which are
the following:
→→ Fundación Integra; hiring 6 people in
different work centres hence providing
job opportunities to people with special
needs.
→→ Fundación APIP; by providing gardening training to groups threatened by
social exclusion.
→→ Fundación Èxit with the “Coach” and
“Anem per Feina” [Let´s get started]
projects, giving young people a first
contact with the workforce.
Ferrovial Initiatives
As a company integrated within the Ferrovial Services Division, in 2011 Cespa
continued collaborating with the initiatives
launched by Ferrovial regarding supportive actions and employment programmes,
among which we would like to highlight
the following:
Family Plan Adecco Fundación. The
Family Plan is addressed to employees’
relatives with a disability of 33% or more,
and aims at improving their quality of life
and facilitating their social and employment integration.
Since 2006, Ferrovial and the Fundación
Adecco have worked together on this ini-
33
The Social Issue
tiative. The main objective is to contribute towards reaching the normalization of
different social groups, promoting equal
opportunities for everyone in accordance
with the principles of respect, equality
and integrity linked to Ferrovial’s strategy
in terms of Corporate Responsibility.
The Family Plan also involves the “family fun” with leisure activities specially
planned for the disabled family member
to enjoy and also to help him/her develop
his/her emotional, cognitive, physical and
occupational capacity while also giving
the relatives he/she depends on a certain
amount of fun.
Ferrovial and Fundación Adecco collaborate with other initiatives associated with
access to the employment market and
the promotion of disabled people’s independence, such as the sponsorship of
the programme “An ocean of possibilities”,
by starting up sailing schools in different
provinces of Spain.
Building together. In the last edition of
Building Together the Ferrovial employees chose the Fundación Entreculturas
as the beneficiary of its donation and the
company. The result was the opening of
the Rutana I school in September 2011
to 1,015 new students in the rural province of Burundi, bordering the Tanzania
refugee camp.
For many of these Hutu children, this
means returning to the homes they fled
from with their parents during severe
war conditions. Others were born on the
refugee camp itself and this is their first
contact with books and education. At Rutana I they are very proud of their new
installations: 12 new classrooms, 3 latrine
blocks and books for all the children.
34
A total of 90,000 € were allocated to
the project which were also used to buy
books for other schools in the area and
150 teachers and different parent associations received training.
Service Responsibility
As for Cespa’s responsibility for the services that could directly affect users, we
would like to point out the following aspects:
→→ Cespa meticulously adheres to the
applicable legal framework regarding
health and safety matters, set as a reference within its social management
approach, thus reducing any risk that
could arise from rendering its service
and affect its clients’ health and safety.
We would like to point out however
that in the provision of environmental services, specially regarding waste
management, client exposure is minimum.
→→ Owing to the nature of the services,
the only labelling processes are those
generally relating to the waste created
at the Cespa installations, and on occasions in the event of subcontracted
management, the hazardous waste
created by the client. In all cases and
for such purpose, all the directives set
out under the hazardous waste management regulations are adhered to.
→→ Cespa limits access to its clients’ personal information strictly to the staff
that needs it for their day to day tasks.
This is applicable to both the clients’
identification details as well as those
regarding its activity (management,
analytic data, etc.)
2011
in figures
4
35
2011 in Figures
HUMAN RESOURCES
Indicator
Year
Cespa
Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
Total hours of training (including
all kinds of training)
2011
237,649
2,083
5,467
5,280
h
M/E
2011
15.88
12.62
9.68
44.37
h
M/E
LA10
2010
17.50
25.75
8.37
N/AV
h
M/E
LA10
2009
17.90
13.84
7.98
N/AV
h
M/E
LA10
2011
2,258
24
45
25
number
M
2011
12,257
(85.98%
workers,
13.09%
technicians,
0.94%
directors)
109 (23.85%
workers,
58.72%
technicians,
17.43%
directors)
610 (94.92%
workers,
3.93%
technicians,
1.15%
directors)
112 (73.22%
workers,
23.21%
technicians,
3.57%
directors)
number
(%)
M
2011
496,338,689
7,390,466
7,599,264
1,981,454
€
M
EC1
2010
492,939,610
8,366,533
8,689,122
N/AV
€
M
EC1
2009
495,325,963
8,687,941
9,710,373
N/AV
€
M
EC1
2011
0.32
0.34
0.27
N/AV
%
M
LA10
2010
0.30
0.17
0.30
N/AV
%
M
LA10
2009
0.30
0.51
0.26
N/AV
%
M
LA10
Average hours of training per year
and employee
Total number of courses
Number of employees training
during 2011 (breakdown by
professional category)
Total payroll and benefits divided
by country and activity
Percentage of total payroll and
benefits used for staff training
G3
Code
2011
9.20
8.70
6.89
3.68
years
C
LA2
2010
9.10
8.50
5.80
N/AV
years
C
LA2
2009
8.30
7.60
5.60
N/AV
years
C
LA2
2011
635
29
173
21
number
C
LA2
2010
565
37
175
N/AV
number
C
LA2
2009
867
50
N/AV.
N/AV
number
C
LA2
2011
Men: 86.93%
Women:
13.07%
Men: 68.90%
Women:
31.10%
Men: 83.24%
Women:
16.76%
Men: 72.73%
Women:
27.27%
%
C
LA2
Percentage of the number of
employees that took sick leave
by age
2011
<30:
28.35%,
31-50:
61.10%, 5165: 10.35%,
>65: 0.16%
<30:
24.13%, 3150: 62.08%,
51-65:
13.79%
<30:
16.76%, 3150: 52.60%,
51-65:
30.06%,
>65: 0.58%
<30:
22.73%, 3150: 45.45%,
51-65:
31.82%
%
C
LA2
Number of occupational risk
prevention technicians
2011
14
3
1
1
number
M
2011
14,959 (<30:
11.99%,
31-50:
63.53%, 5165: 24.41%,
>65: 0.07%)
165 (<30:
15.75%,
31-50:
72.12%,>50:
12.13%)
565 (<30:
13.94%,
31-50:
58.98%, 5165: 26.04%,
>65: 1.05%)
119 (<30:
15.13%,
31-50:
54.62%, 5165: 28.57%,
>65: 1.68%)
number
(%)
C
LA1
2010
14,901 (<30:
12.50%,
31-50:
63.68%, 5165: 23.74%,
>65: 0.07%)
168 (<30:
16%, 31-50:
72%, >50:
12%)
637 (<30:
14.36%,
31-50:
57.43%, 5165: 27.06%,
>65: 1.16%)
N/AV
number
(%)
C
LA1
2009
15,406 (<30:
14.45%, 3150: 63.66%,
51-65:
21.89%,
>65: 0%)
189 (<30:
23.81%,
31-50:
65.08%, 5165: 11.11%,
>65: 0%)
671 (<30:
14.75%, 3150: 59.91%,
51-65:
24.44%,
>65: 0.89%)
N/AV
number
(%)
C
LA1
Years with the company (average)
Number of employees that took
sick leave during the year
Percentage of the number of
employees that took sick leave
by sex
Average number of employees
(breakdown by age groups)
36
2011 in Figures
HUMAN RESOURCES
Indicator
Year
Cespa
Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
New jobs created during the year
- net
2011
-321
-6
-69
2
number
C
2011
45.76
7.19
38.7
N/AV
-
C
LA7
TF1: Frequency rate of accidents
with leave
2010
44.14
13.67
31.88
N/AV
-
C
LA7
2009
46.35
16.80
29.10
N/AV
-
C
LA7
G3
Code
2011
36,133
17
595
30
number
C
LA7
2010
40,605
247
992
N/AV
number
C
LA7
2009
36,790
N/AV
N/AV
N/AV
number
C
LA7
Number of accident related mortal
victims
2011
0
0
0
0
number
M
LA7
Rate of absenteeism = (total
No. of days absent /Total No.
of days worked by the group
of employees)*200,000. Also
expressed in %
2011
9,320
(4.66%)
4,940
(2.47%)
8,500
(4.25%)
4,420
(2.21%)
number
(%)
C
LA7
Rate of accidents = (Total No.
of accidents/Total No. of hours
worked)*200,000.
2011
17.51
5.74
11.61
31.35
number
C
LA7
2011
Permanent:
73.41%,
Temporary:
26.59%
Permanent:
85.99%,
Temporary:
14.01%
Permanent:
68.78%,
Temporary:
31.22%
Permanent:
99.16%,
Temporary:
0.84%
%
C
LA1
2010
Permanent:
72.56%,
Temporary:
27.44%
Permanent:
88.69%,
Temporary:
11.31%
Permanent:
65.35%,
Temporary:
34.65%
N/AV
%
C
LA1
2009
Permanent:
69.69%,
Temporary:
30.31%
Permanent:
90.48%,
Temporary:
9.52%
Permanent:
66.92%,
Temporary:
33.08%
N/AV
%
C
LA1
Number of calendar days
absent during the year owing
to professional illness or work
accident (as of the day after the
accident)
Note: As for Cespa Spain, the
number of accidents without leave
comes from the figures registered
by MC Mutual as such, although
not all of these are work related.
Percentage of employees under a
collective agreement
Percentage of female staff
2011
100
100
0
0
%
M
LA4
2010
100
100
0
0
%
M
LA4
2009
100
100
0
0
%
M
LA4
2011
14.22
33.49
13.91
16.81
%
C
LA2
2010
14.53
34.52
15.18
N/AV
%
C
LA2
2009
14.10
31.75
16.24
N/AV
%
C
LA2
2011
Percentage of female staff in the
Management Committee
Breakdown, by age gap, of the
Management Committee
%
C
LA13
2010
9
N/AV
%
C
LA13
2009
9
N/AV
%
C
LA13
<30: 0%; 31-50: 81.82%; 51-65: 18.18%; >65: 0%
%
C
LA13
2011
9
37
2011 in Figures
SOCIAL
Indicator
Number and volume of significant
accidental spillages
Number of environmental related
claims with administrative or
judicial procedures
Year
Cespa
Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
G3
Code
2011
0
0
0
0
number
M
EN23
2010
0
0
0
N/AV
number
M
EN23
2009
0
0
0
N/AV
number
M
EN23
2011
9
0
number
M
EN28
2010
6
N/AV
number
M
EN28
2009
17
N/AV
number
M
EN28
number
M
EN28
2011
Number and amount of sentences
relating to environmental incidents
Number of visitors to the
installations (controlled disposal
sites, environmental classrooms,
etc.)
Total number of discrimination
incidents and measures taken
0 (0 €)
2010
4 (10,712 €)
N/AV
number
M
EN28
2009
4 (7,444 €)
N/AV
number
M
EN28
5,300
number
C
2011
16,947
310
3,618
2011
0
number
M
HR4
2010
0
number
M
HR4
2009
0
number
M
HR4
Identified activities with a
potential risk of child exploitation
incidents and measures adopted to
contribute to their elimination
2011
None
activities
M
HR6
2010
None
activities
M
HR6
2009
None
activities
M
HR6
Operations identified as posing a
significant risk of causing episodes
of forced and non consented
labour and the measures adopted
to contribute to their elimination
2011
None
operation
M
HR7
2010
None
operation
M
HR7
2009
None
operation
M
HR7
2011
0
number
M
HR9
2010
0
number
M
HR9
2009
0
number
M
HR9
2011
0
€
M
PR9
2010
0
€
M
PR9
2009
0
€
M
PR9
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
G3
Code
%
C
Total number of incidents related
to violations of the natives’ rights
and measures adopted
Cost of significant fines due to
the non-compliance of regulations
related to the supply and use of
company products and services
ENVIRONMENTAL
Cespa
Spain
Cespa
Portugal
Indicator
Year
Percentage of treatment
installations audited to identify
environmental risks (as per the
Bi-annual Plan)
2011
Number of ISO 14001 Certificates
2011
50
4
3
1
number
M
Number of ISO 9001 Certificates
2011
50
4
3
1
number
M
Percentage of invoicing covered by
a certified quality and environment
management system
2011
100
%
C
38
Ecocat
AmeyCespa
40
84
2011 in Figures
ENVIRONMENTAL
Indicator
Year
Cespa
Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
Number of R+D+I projects
2011
13
0
0
2
number
M
Total budget for R+D+i projects
2011
902,988
0
0
8,359
€
M
Number of patents (in force)
2011
5
0
0
0
number
M
2011
11
0
0
0
%
C
EC4
Subsidies obtained (%/ R+D+I
budget)
2010
21
0
0
N/AV
%
C
EC4
EC4
G3
Code
2009
18
0
0
N/AV
%
C
Number of agreements signed
with Investigation Centres
2011
11
0
0
1
number
M
Total number of vehicles
2011
7,579
74
272
63
number
M
Percentage of total fleet driven
with alternative energies
(biodiesel, natural gas, natural
liquid gas, electric and bimodal)
2011
7.63
0
0.37
0
%
C
EN18
2010
5.87
0
0.37
N/AV
%
C
EN18
2009
5.36
0
0.34
N/AV
%
C
EN18
2011
852,439
164,402
18,695
62,716
m
3
E
EN8
2010
845,114
188,626
62,920
N/AV
m3
E
EN8
2009
583,919
30,006
ND
N/AV
m
3
E
EN8
2011
160,636
17,613
9,294
17,323
GJ
E
EN3
2010
126,809
9,161
4,919
N/AV
GJ
E
EN3
2009
119,539
18,451
5,143
N/AV
GJ
E
EN3
3
Registered total water
consumption (calculated by
estimation from the water bills)
Amount of electricity purchased
(calculated by estimation from the
electricity bills)
2011
40,781
205
1,428
1,299
m
E
EN3
2010
40,800
402
1,757
N/AV
m3
E
EN3
2009
65,326
1,095
1,801
N/AV
m
E
EN3
Consumption of mineral and
hydraulic oil (calculated by
estimation from the bills;
consumption weighted for the
most representative centres)
2011
954.2
9.7
18.78
0.01
t
E
EN1
2010
896.51
10.09
16.17
N/AV
t
E
EN1
2009
1,313
3.27
32.9
N/AV
t
E
EN1
Number of towns served
2011
813
N/A
27
5
number
M
Number of inhabitants served by
Collection
2011
5,716,376
N/A
404,221
0
number
M
Number of inhabitants served by
Road Cleaning
2011
5,768,953
N/A
253,192
0
number
M
Number of inhabitants served by
Gardening
2011
4,542,698
N/A
394,369
0
number
M
Amount of Urban Solid Waste
collected via Classic Collection
2011
2,305,557
N/A
120,634
0
t
E
Garden areas maintained
2011
25,468,581
N/A
2,156,956
0
m2
E
Percentage of invoicing covered
by Emergency Plans regarding
environmental accidents
2011
100
%
C
Registered total liquid fuel
consumption (calculated by
estimation from the bills)
84
3
39
2011 in Figures
TREATMENT
Indicator
Year
Cespa Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
G3
Code
SORTING
Number of Sorting Plants
2011
39
N/A
2
1
number
M
2011
2,282,149
N/A
9,580
111,025
t
M
EN22
2010
2,328,370
N/A
8,988
N/AV
t
M
EN22
2009
1,855,661
N/A
3,608
N/AV
t
M
EN22
2011
1,062,681
N/A
7,251
3,579
t
M
Recovery percentage
2011
Packaging:
67.78%
Industrial:
48.42%
MSW: 43.41%
C&DW:
78.50%
FORM: 66.46%
N/A
Packaging:
91.08%
Industrial:
15.45%
3.2% (sold
material)
%
C
Green-house gas emissions
avoided by the sorting activity
(estimated using EPA coefficients)
2011
457,015
N/A
10,756
9,844
teq CO2
E
EN18
2010
382,043
N/A
392
ND
teq CO2
E
EN18
ND
teq CO2
E
EN18
Amount of waste received at the
Sorting Plants
Output of recovered materials
(paper and cardboard, plastic,
glass, wood, metal and other
materials)
2009
342,061
COMPOSTING
Number of Composting Plants
2011
22
N/A
0
2
number
M
2011
1,070,936
N/A
N/A
73,940
t
M
EN22
Amount of waste received at the
Composting Plants
2010
1,149,745
N/A
N/A
N/AV
t
M
EN22
2009
941,020
N/A
N/A
N/AV
t
M
EN22
Tonnes of compost produced
2011
208,530
N/A
N/A
30,672
t
M
Recovery percentage
2011
19.47
N/A
N/A
41.48
%
C
1
number
M
BIOMETHANISATION
Number of Biomethanisation Plants
Amount of waste treated by
biomethanisation
Electricity generated by
biomethanisation
Emissions avoided by producing
electricity at Biomethanisation
Plants
2011
5
N/A
1
2011
34,375
N/A
0
N/AV
t
M
EN22
2010
31,613
N/A
0
N/AV
t
M
EN22
2009
34,723
N/A
0
N/AV
t
M
EN22
2011
46,721
N/A
0
N/AV
GJ
M
EN6
2010
45,006
N/A
0
N/AV
GJ
M
EN6
2009
43,618
N/A
0
N/AV
GJ
M
EN6
2011
3,115
N/A
0
N/AV
teq CO2
C
EN18
6
3
number
M
TRANSFER
Number of Transfer Centres
(standard domestic and industrial
waste)
Amount of waste received at the
Transfer Plants
40
2011
52
N/A
2011
1,245,309
N/A
124,572
176,739
t
M
EN22
2010
980,645
N/A
128,967
N/AV
t
M
EN22
2009
1,126,992
N/A
121,858
N/AV
t
M
EN22
2011 in Figures
TREATMENT
Indicator
Year
Cespa Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
G3
Code
SANITARY WASTE TREATMENT
Number of Treatment Plants
(excluding co-incineration plants
and landfills for organic and
standard waste) and sanitary
waste Transfer Centres
Amount of sanitary waste collected
2011
6 Treatment
Plants + 1
Transfer Centre
N/A
N/A
N/A
number
M
2011
7,698
N/A
N/A
N/A
t
M
EN22
2010
8,033
N/A
N/A
N/A
t
M
EN22
2009
9,203
N/A
N/A
N/A
t
M
EN22
Number of sanitized 60l. sanitary
waste containers
2011
364,862
N/A
N/A
N/A
number
M
Amount of sanitary waste treated
2011
7,744
N/A
N/A
N/A
t
M
HAZARDOUS WASTE TREATMENT PLANTS
Number of Hazardous Waste
Centres (treatment, pre-treatment
and transfer)
Amount of hazardous waste
collected, managed and treated
2011
N/A
5
N/A
N/A
number
M
2011
N/A
144,869
N/A
N/A
t
M
EN22
2010
N/A
138,307
N/A
N/A
t
M
EN22
2009
N/A
224,628
N/A
N/A
t
M
EN22
Total amount (from all hazardous
waste treatment centres) of
hazardous waste recovered as
replacement fuel at cement
factories
2011
N/A
25,500
N/A
N/A
t
M
Tonne Oil Equivalent Oil (TOE)
recovered (from hazardous waste)
by co-incineration at cement kilns
and others
2011
N/A
13,345
N/A
N/A
TEP
E
2011
N/A
2,425
N/A
N/A
teq CO2
C
EN16
2010
N/A
4,123
N/A
N/A
teq CO2
C
EN16
Emissions of greenhouse gas
from Hazardous Waste treatment
centres (excluding Incineration
Plants)
Amount of whitewash (by-product)
used
2009
N/A
4,250
N/A
N/A
teq CO2
C
EN16
2011
N/A
6,939
N/A
N/A
t
M
EN2
2010
N/A
6,757
N/A
N/A
t
M
EN2
2009
N/A
5,623
N/A
N/A
t
M
EN2
SOIL AND WATER DECONTAMINATION
Total decontaminated soil surface
2011
N/A
8,935
N/A
N/A
m2
C
Amount of contaminated soil
treated on site
2011
N/A
8,600
N/A
N/A
t
E
Amount of contaminated soil
treated outside the centre where
operations were carried out
2011
N/A
11,625
N/A
N/A
t
C
Amount of water (from natural
channels) decontaminated with
the “water decontamination”
processes.
2011
N/A
0
N/A
N/A
m3
M
41
2011 in Figures
TREATMENT
Indicator
Year
Cespa Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
G3
Code
INCINERATION OF HAZARDOUS WASTE
Number of Incineration Plants with
energy recovery
2011
2011
Amount of waste received for
incineration
2010
Amount of waste incinerated
at plants with energy recovery
(excluding co-incineration)
Greenhouse gas emissions at the
Incineration Plants
Greenhouse gas emission per ton
of incinerated waste (teq CO2 /t
incinerated waste)
Amount of electricity produced
(by cogeneration) during the
incineration of hazardous waste
N/A
1
N/A
N/A
number
M
N/A
57,481
N/A
N/A
t
M
EN22
N/A
58,300
N/A
N/A
t
M
EN22
2009
N/A
56,639
N/A
N/A
t
M
EN22
2011
N/A
41,913
N/A
N/A
t
M
EN22
2010
N/A
47,042
N/A
N/A
t
M
EN22
2009
N/A
41,384
N/A
N/A
t
M
EN22
2011
N/A
78,120
N/A
N/A
teq CO2
C
EN16
2010
N/A
46,784
N/A
N/A
teq CO2
C
EN16
2009
N/A
36,647
N/A
N/A
teq CO2
C
EN16
2011
N/A
1.86
N/A
N/A
number
C
EN16
2010
N/A
0.99
N/A
N/A
number
C
EN16
2009
N/A
0.89
N/A
N/A
number
C
EN16
2011
N/A
54,378
N/A
N/A
GJ
C
EN6
2010
N/A
68,216
N/A
N/A
GJ
C
EN6
2009
N/A
66,290
N/A
N/A
GJ
C
EN6
INCINERATION OF NON HAZARDOUS WASTE
Number of Incineration Plants with
energy recovery
Amount of waste incinerated in
Plants with energy recovery
Amount of ash produced (fly, nonfly and bottom) and slag
Greenhouse gas emissions
(calculated from the real CO2
value, measured by the plant)
Greenhouse gas emission per ton
of incinerated waste (teq CO2 /t
incinerated waste)
Amount of electricity produced
2011
1 (Andorra)
N/A
number
M
2011
34,915
N/A
t
M
EN22
2010
37,332
N/A
t
M
EN22
2009
40,527
N/A
t
M
EN22
2011
7,330
N/A
t
M
2010
7,388
N/A
t
M
2009
9,097
N/A
t
M
2011
15,6
N/A
teq CO2
C
EN16
2010
23,23
N/A
teq CO2
C
EN16
2009
33,13
N/A
teq CO2
C
EN16
2011
0.00045
N/A
number
C
EN16
2010
0.00062
N/A
number
C
EN16
2009
0.00082
N/A
number
C
EN16
2011
57,769
N/A
GJ
M
EN6
2010
59,026
N/A
GJ
M
EN6
2009
66,730
N/A
GJ
M
EN6
CONTROLLED DEPOSITS OF HAZARDOUS WASTE
Number of controlled disposal sites
of hazardous waste
Amount of hazardous waste
dumped
Amount of leachate collected
42
2011
N/A
1
N/A
N/A
number
M
2011
N/A
73,880
N/A
N/A
t
M
EN22
2010
N/A
55,978
N/A
N/A
t
M
EN22
2009
N/A
53,941
N/A
N/A
t
M
EN22
2011
N/A
6,694
N/A
N/A
m3
M
2011 in Figures
TREATMENT
Indicator
Year
Cespa Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
G3
Code
CONTROLLED DEPOSITS OF NON HAZARDOUS WASTE
Total number of open controlled
disposal sites of non hazardous
waste
2011
30
N/A
3
1
number
M
Number of controlled disposal sites
with biogas recovery (torch or
energy production)
2011
19
N/A
2
1
number
M
Number of controlled disposal sites
with generation of electricity from
biogas
2011
10
N/A
1
1
number
M
Number of controlled disposal
sites with generation of a type of
energy other than electricity from
biogas (thermal)
2011
4
N/A
0
0
number
M
2011
1,107,275
N/A
154,022
106,274
t
M
EN22
2010
1,838,851
N/A
200,131
N/AV
t
M
EN22
2009
1,587,135
N/A
163,426
N/AV
t
M
EN22
2011
2,547,935
N/A
66,942
11,167
t
M
EN22
2010
2,677,883
N/A
218,040
N/AV
t
M
EN22
2009
2,669,818
N/A
49,186
N/AV
t
M
EN22
Amount of Domestic Waste
dumped
Amount of Non-Hazardous
Industrial Waste dumped
Amount of Inert Waste received
Amount of leachate collected and
treated
Proportion of methane burnt in
torch and used for generating
electricity with regard to the
amount potentially emitted
Greenhouse gas emissions
(calculated according to the EPA
formula, which takes into account
the tonnes received and the years
from the start of the activity) per
tonne of waste deposited (teq CO2
/t of waste deposited)
Amount of electricity produced by
biogas recovery
Amount of electricity produced by
biogas recovery
Amount of thermal energy
produced by biogas recovery
2011
312,151
N/A
2,493
4,249
t
M
EN22
2010
640,945
N/A
1,306
N/AV
t
M
EN22
2009
686,313
N/A
3,879
N/AV
t
M
EN22
2011
328,330
N/A
34,856
N/A
m3
M
EN21
2010
426,968
N/A
24,182
N/A
3
m
M
EN21
2009
410,431
N/A
24,765
N/A
m3
M
EN21
2011
56
N/A
37
66
%
E
2011
0.2
N/A
0.21
0.39
number
C
EN16
2010
0.18
N/A
0.06
N/AV
number
C
EN16
2009
0.23
N/A
0.26
N/AV
number
C
EN16
2011
398,614
N/A
7,075
45,435
GJ
C
EN6
2010
361,593
N/A
0
N/AV
GJ
C
EN6
2009
308,959
N/A
0
N/AV
GJ
C
EN6
2011
338,153
N/A
7,075
45,435
GJ
C
EN6
2010
310,291
N/A
0
N/AV
GJ
C
EN6
2009
259,501
N/A
0
N/AV
GJ
C
EN6
2011
102,946
N/A
0
N/AV
GJ
C
EN6
2010
102,568
N/A
0
N/AV
GJ
C
EN6
2009
146,666
N/A
0
N/AV
GJ
C
EN6
43
2011 in Figures
TREATMENT
Year
Cespa Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
G3
Code
2011
688,157
N/A
21,852
56,771
teq CO2
C
EN18
2010
628,874
N/A
2,807
N/A
teq CO2
C
EN18
2009
519,607
N/A
471
N/A
teq CO2
C
EN18
Total area of controlled disposal
sites open
2011
4,128,009
N/A
291,400
50,000
m2
M
Total area (of controlled disposal
sites open) used for dumping
2011
3,478,302
N/A
171,000
33,000
m2
M
Total area of controlled disposal
sites closed
2011
902,674
N/A
0
640,000
m2
M
Total volume of waste dumped
2011
3,698,373
N/A
223,458
116,902
m3
M
Amount of methane produced,
according to Cespa estimate
measurement (calculated
according to the EPA formula,
which takes into account the
tonnes received and the years
from the start of the activity)
2011
83,094,647
N/A
3,943,963
5,717,315
m3
C
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
G3
Code
Indicator
Greenhouse gas emissions avoided
by the capture of biogas
ECONOMIC
Indicator
Year
Cespa
Spain
Ecocat
Cespa
Portugal
2011
1,137,722,621
33,557,020
Euros
M
EC1
2010
1,170,757,605
N/AV
Euros
M
EC1
2009
1,138,110,343
N/AV
Euros
M
EC1
2011
296,233,039
16,411,120
Euros
M
EC1
2010
279,180,262
N/AV
Euros
M
EC1
2009
279,988,060
N/AV
Euros
M
EC1
Percentage Turnover NonHazardous Waste Landfills
2011
7.43
4.9
%
C
Percentage Turnover Industrial
Collection
2011
11.19
12.1
%
C
Percentage Turnover Hazardous
Waste Management and Treatment
2011
2.11
N/A
%
C
Percentage Turnover MSW
Collection
2011
23.41
N/A
%
C
Percentage Turnover Urban
Cleaning (including beach
cleaning, etc.
2011
24.47
N/A
%
C
Percentage Turnover Gardening
(including playground
maintenance)
2011
8.56
N/A
%
C
Percentage Turnover waste Sorting
2011
9.5
N/AV
%
C
Percentage market share in Road
Cleaning (taking into account the
percentage of inhabitants served
in municipalities of over 10,000
inhabitants)
2011
N/AV
%
E
Aggregated Turnover
Consumption of raw materials,
goods and other operating costs
(without tax). Consolidated data
44
18
NA
ND
2011 in Figures
ECONOMIC
Indicator
Year
Cespa
Spain
Ecocat
Cespa
Portugal
AmeyCespa
Units
Estimation (E),
Measurement
(M) or
Calculation (C)
Percentage market share in MSW
Collection (taking into account the
percentage of inhabitants served
in municipalities of over 10,000
inhabitants)
2011
15
NA
ND
N/AV
%
E
Percentage market share in
Gardening (taking into account the
percentage of inhabitants served
in municipalities of over 10,000
inhabitants)
2011
13
NA
ND
N/AV
%
E
Short and long-term debts with
Group companies and associates
2011
79,175,460
Euros
M
Distribution of the amounts owed
to the different credit institutions
that Cespa works with
2011
184,027,164
14,128,503
524,231
80,011,400
Euros
M
2011
13,307,940
0
164,960
167,188
Euros
M
EC1
2010
18,962,319
0
359,335
N/AV
Euros
M
EC1
2009
24,397,430
44,097
272,534
N/AV
Euros
M
EC1
2011
4,455,012
27,488
214,443
7,165,200
Euros
M
2011
886,745
NA
23,653
Total sum of taxes paid
Interests and other financial profits
not related to the service provision
Amount invested in financing
social projects (reported in
accordance with the methodology
of the London Benchmarking
Group, LBG)
Consolidated Turnover
Consolidated Profits after Tax
Amount allocated to Environmental
Protection
Percentage of contracts paid
to suppliers in accordance with
agreed terms
Total capitalisation expressed as
Debt + Equity
184,551,395
G3
Code
N/A
Euros
C
EC1
2010
ND
N/A
Euros
C
EC1
2011
ND
N/A
Euros
C
EC1
2011
955,567,052
33,557,020
Euros
C
EC1
2010
951,619,097
N/AV
Euros
C
EC1
2009
952,968,146
N/AV
Euros
C
EC1
2011
32,012,777
477,680
Euros
M
EC1
2010
52,048,723
N/AV
Euros
M
EC1
2009
58,440,637
N/AV
Euros
M
EC1
2011
117,058,909 (Aftercare provision: 69%,
Quality and Environment Dept.: 1%,
Investment equipment: 30%)
187,188
Euros
M
EN30
2010
79,489,847 (Aftercare provision: 91.24%,
Quality and Environment Dept.: 0.82%,
Investment equipment: 7.94%)
N/AV
Euros
M
EN30
2009
94,538,160 (Aftercare provision: 69%, Quality
and Environment Dept.: 1%, Investment
equipment: 30%)
N/AV
Euros
M
EN30
2011
100
100
%
E
1,332,185,891 (total capitalisation) =
535,271,953 (debt) + 796,913,938 (equity)
192,505,040
(total capitalisation) =
188,086,500
(debt) +
4,418,540
(equity)
Euros
M
2011
45
Other GRI
Requirements
5
46
Other GRI Requirements
REPORT PARAMETRES
GRI Section
Report
Profile
GRI
point
Verification
Contents
3.1
Period covered by the information contained in the Report
From 1st January 2011 to 31st December 2011
3.2
Date of the most recent previous Report
2010 Sustainability Report, verified by Aenor on 5th April
2011 and published on 6th May 2011.
3.3
Report presentation frequency
Annual
3.4
Point of contact for matters regarding the Report or its
contents
Cespa web page www.cespa.es or at the e-mail address
[email protected]
Report content definition process
The selection of qualitative contents making up the 2011
Sustainability Report was done based on the opinion of
interest groups, the experience of previous years, the
economic, social and environmental context in which
the Report is prepared and the need to comply with GRI
requirement to reach the selected level (B+).
3.6
Report Coverage
→→Information coverage: related to environmental and
social actions for the environment services activities as
well as non-hazardous waste management (Cespa Spain,
Portugal, Andorra and United Kingdom) and hazardous
waste management (ECOCAT).
→→Geographic coverage: Spain, Portugal, Andorra and
the United Kingdom, except when the collection of
information has not been possible and is indicated with
the initials N/D.
→→Shareholding: Cespa Spain and Portugal: 100%
Ferrovial; Ecocat: 50% Cespa and 50% TERIS;
AmeyCespa: 50% Cespa and 50% Amey.
3.7
Indicate the existence of Report scope or coverage
limitations
There are no scope limitations.
3.8
The basis for including information in the event of
joint businesses, subsidiaries, leased installations,
sub-contracted services and other entities that could
significantly affect the comparability between years and/or
between organizations.
→→All the information on Cespa Spain and Cespa Portugal
refers to 100% of their operations.
→→All the information on Ecocat (in which Cespa has a 50%
investment) refers to its entire operations.
→→The indicators “Consolidated Business Figure” and
“Consolidated Result after Tax” do not include Ecocat.
→→All the information on AmeyCespa (in which Cespa has a
50% investment) refers to its entire operations.
3.9
Data measurement techniques and bases for calculations,
including the hypotheses and techniques underlying the
estimates applied while compiling the indicators and other
information under the Report.
The results are presented by activities, regardless of
the subsidiary/subsidiaries that undertake them. In
addition, we have also taken into account the techniques,
calculations and bases included in the indicator protocols of
the Global Reporting Initiative G3 guide.
3.10
Description of the possible effect of restating information
from previous years and the reasons behind such
restatement.
The content structure and presentation remains in respect
with the last Report published.
3.11
Significant changes regarding previous years as for the
scope, coverage and valuation methods applied in the
Report.
AmeyCespa information and indicators have been
incorporated.
3.13
Policy and current practices regarding the request for
external verification of the Report.
By independent verification entity. This entity checks
the truthfulness and accuracy of the data and indicators
included in the Report.
On the last page of this document the Verification
Certificate of the present Sustainability Report is attached.
3.5
Report
scope and
coverage
Definition
47
Other GRI Requirements
GOVERNANCE, COMMITMENTS AND INTEREST GROUP PARTICIPATION
GRI Section
GRI
point
Definition
Contents
4.2
Composition and functions of the Ferrovial Board of
Directors and Functions of the Chairman of Ferrovial’s
Board of Directors
Information regarding these requirements for shareholders
is available at:
4.3
Number of members of Ferrovial’s Board of Directors who
are independent and non-executive
www.ferrovial.com/es/Accionistas-e-Inversores/GobiernoCorporativo
4.4
Mechanisms available to shareholders and employees to
put forward suggestions or indications to the Board of
Directors.
The mechanisms the employees have are available on
Cespa’s intranet via the Suggestions Box.
4.5
Link between the remuneration of the members of the
maximum governing body, senior directors and executives
and the organization’s performance.
The directors on Cespa’s Management Committee, under
the direct supervision of the Managing Director, accrued
in 2011 an overall remuneration of 2,101,546 Euros
(approximately 24% linked to financial and non-financial
objectives).
4.6
Procedures implemented to avoid conflicts of interest within
the maximum governing body.
Information regarding these requirements is available at:
Procedure to determine the training and experience
required from the members of the maximum governing
body.
www.ferrovial.com/es/Responsabilidad-Corporativa/
Compromisos/Codigo-etico
Governance
4.7
www.ferrovial.com/es/Accionistas-e-Inversores/GobiernoCorporativo
www.ferrovial.com/es/Accionistas-e-Inversores/
Reglamento-Interno-de-Conducta-Parte-II
4.15
48
Basis for the identification and selection of interest groups
with the organization commits to
In 2003 and following the Governance Code for Sustainable
Companies (IESE, year 2002), Cespa identified its interest
groups, analysing the existing relationship between them.
Index of
GRI Contents
6
49
Index of GRI Contents
Below, and following the requirements established in the G3 Guide, the page numbers or internet links are indicated on which
you can find the information indicated in section 3.12 of the aforementioned Guide.
INDEX OF GRI CONTENTS
STRATEGY AND PROFILE
Section
Indicator
Report Page
1.1
2&3
1
2
3
Comments
Section
Indicator
Report Page
3.10
47
3.11
47
3.12
50
47
1.2
12 & 13
2.1
5
2.2
5
3.13
2.3
5
4.1
8
2.4
5
4.2
48
2.5
5
4.3
48
2.6
7
4.4
48
2.7
5, 6, 7 & 8
4.5
48
2.8
5
4.6
48
2.9
5&6
4.7
48
2.10
14
4.8
17, 21 & 29
3.1
47
4.9
9 & 10
3.2
47
4.10
9 & 10
3.3
47
4.11
21
3.4
47
4.12
9 & 10
3.5
47
4.13
14 & 15
3.6
47
4.14
9 & 10
3.7
47
4.15
48
3.8
47
4.16
10
3.9
47
4.17
10
3
4
Comments
MANGEMENT APPROACH
Section
Dimension
Report Page
5.1
Economic Dimension
17-20
5.2
Environmental Dimension
21-28
5.3
Social Dimension
29-34
Comments
PERFORMANCE DIMENSION
50
Indicator
Report Page
EC1
36, 44 & 45
EC4
39
EN1
39
EN2
41
Comments
Indicator
Report Page
Comments
Main
LA1
36 & 37
Main
Main
LA2
36 & 37
Main
Main
LA4
37
Main
Main
LA7
37
Main
EN3
39
Main
LA10
36
Main
EN6
40, 42, & 43
Additional
LA13
37
Main
EN8
39
Main
HR4
38
Main
EN16
41, 42 & 43
Main
HR6
38
Main
EN18
39, 40
Additional
HR7
38
Main
EN21
43
Main
HR9
38
Additional
EN22
40, 41, 42 & 43
Main
SO1
21
Main
EN23
38
Main
SO5
7
Main
EN28
38
Main
PR3
34
Main
EN30
45
Additional
PR9
38
Main
Glossary
7
51
Glossary
→→ Biogas: Gas resulting from the fermentation of organic waste due to the
absence of air (methane/carbon dioxide). Using an engine, this gas can be
transformed into electricity.
→→ Biomethanisation: Biologic, anaerobic process (without the presence
of air), by means of which micro-organisms act on biodegradable matter,
accelerating the production of biogas
which is used to generate electricity.
→→ EPA Coefficients: Emission coefficients designed by the Environment
Protection Agency (EPA).
→→ Composting: Biologic, anaerobic
(without the presence of air) and
thermophilus (requires high temperatures) process, by means of which
micro-organisms act on biodegradable
matter obtaining compost as a result,
a product that can be used as manure
for agriculture and gardening.
→→ SRF: Solid Recovered Fuel
→→ Greenhouse effect: One of the causes behind the increase of the earth’s
temperature. When the sun rays that
penetrate the atmosphere reach the
earth’s surface, they are partially rejected by the earth. However certain
gases in the atmosphere absorb the
ascending rays and reflect them back
to the earth as heat, naturally maintaining the earth’s temperature at around
15ºC. However, human activity causes
an increase in the presence of these
gases in the atmosphere causing an
increase in the earth’s temperature by
reflecting these rays.
→→ EMAS: This is a voluntary regulation by the European Union which
acknowledges the organizations that
have implemented an Environmental
Management System and have taken
on a commitment of continuous improvement, which is verified with independent audits.
→→ OFMSW: Organic Fraction of Municipal Solid Waste, made up mainly
of food remains and the remains of
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small vegetables that can be collected
selectively and which are susceptible
to biologic degradation. It is the most
unstable fraction of municipal waste
due to its high water content (around
80% of its weight) and organic matter.
→→ G3: Third version of the methodology
guide for the elaboration of Sustainability Reports, edited by Global Reporting
Initiative.
→→ Greenhouse Gas (GG): Gas, the
emission of which into the atmosphere
causes the greenhouse effect. Among
the most important there is: CO2 (carbon dioxide), CO (carbon monoxide),
CH4 (methane) and CFC (chlorofluorocarbons).
→→ GHG Protocol (The Greenhouse
Gas Protocol): Corporate Standard
for Accounting and Reporting gas
emissions into the atmosphere promoted by the World Resources Institute (WRI) and the World Business
Council for Sustainable Development
(WBCSD), which is taken into account
by Ferrovial for the calculation of its
Carbon Footprint.
→→ GJ: Gigajoules.
→→ GRI (Global Reporting Initiative):
International body providing the guidelines so, when preparing Sustainability Reports, organizations can use a
uniform language following common
parameters to communicate in a clear
and transparent manner the issues
regarding sustainability, regardless of
their size, activity sector or location.
→→ R+D+i: Research, development and
technological innovation.
→→ ISO 9001: International standard defining the standards to be met by organisations’ Quality Management Systems in order to obtain a certification
by an accredited external independent
agency.
→→ ISO 14001: International standard
defining the standards to be met by
organisations’ Environmental Management Systems in order to obtain a
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certification by an accredited external
independent agency.
Know-how: Overall knowledge and
activities carried out by a company
acquired with experience and investigation and which is hard to imitate.
Leachates: Liquid effluents containing
organic or mineral pollutants resulting
from waste in controlled disposal sites.
M: Million.
Methane (CH4): Main gaseous component of natural gas and biogas.
N/A: Not applicable.
N/AV: Not available.
OHSAS 18001: Technical specification for Workplace Safety and Health
that companies must comply with in
order to obtain a certification from
an accredited, external, independent
agency.
NGO: Non-Governmental Organisation.
The Global Compact: An international initiative proposed by the United Nations aimed at achieving the
voluntary commitment of companies
towards social responsibility, by implementing Ten Principles based on human, labour and environmental rights
and the fight against corruption.
WEEE: Waste from electronic and
electric equipment.
C&DW: Construction and demolition
waste.
Recycling: The process aimed at directly or indirectly recovering the components contained in waste.
Selective Collection: Urban solid
waste collection system that allows
collecting a single type of waste to
take it to its corresponding processing
plant. It requires depositing the waste
separately into the different selective
collection containers (glass, paper,
plastic, rubbish, organic matter...)
Hazardous waste: Waste which due
to its characteristics could be dangerous when handled and also towards
the environment, therefore requiring
Glossary
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special attention and caution when
managed (used oil, paint, aerosols,
etc.) This waste could be from a domestic or industrial origin.
Industrial waste: Waste from industrial activities including hazardous
industrial waste and non-hazardous
industrial waste.
Reuse: Use of materials and objects
that have been used before. This usage helps towards minimizing the waste
to be treated.
Environmental Risk: The possibility
of damage occurring to the environment due to natural phenomena or
human action.
MSW: Urban solid waste.
Scope: Scope.
t: Ton.
teq: Ton equivalent.
Sorting: Manual and/or mechanical
selection process by means of which
the recoverable fractions of waste are
separated, such as paper, glass, metal,
plastic and organic matter.
JV: Joint Venture.
Energy recovery: Operation for reusing the calorific energy of waste when
it is comparable to that of fuel with a
favourable result for the environmental.
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Avenida de la Catedral, 6-8
08002 Barcelona
Tel.: 93 247 91 00. Fax: 93 232 78 15
www.cespa.es