TSG Presentation new - Eshop Transilvania Service Grup

IT IS ALL ABOUT
THE CUSTOMER
IT IS ALL ABOUT
THE EXCELLENCE IN SERVICE
MISSION
HISTORY
TODAY
STRATEGY
PARTNERS
PRODUCT
PORTOFOLIO
MISSION
… to cultivate loyalty
through quality customer experience
and excellence in our services.
HISTORY
- 1990 Two young engineers and entrepreneurs established
the first private electronic service in Cluj Napoca Telezimex
- 1992 After only 2 years, the company was growing fast and
had already more than 15 employees, young and
enthusiast engineers and technicians. In the same year
Telezimex overtook the biggest electronic service in
Manastur area, Cluj Napoca, from Cooperativa
Electromecanica
- 1993 Opening the first B2C service shop, selling also
components and accessories
- 1994 Starting B2B import and distribution of
components and accessories
- 1996 Vendor for Metro, the first big retailer entering in
Romania with Maxell Media&Energy products
- 1998 Moving our head office and workshops in
Sigma Center Cluj, occupying over 2000 sqm
- 2000 Franchise partner for Romania with
Aswo International Gmbh
- 2002 Building our own head office and
warehouse on Calea Turzii Cluj Napoca
- 2004 Disjunction of Service activity from B2B
distribution to the big retailers in a new company named Transilvania Service Grup , branded TSG
- 2010 TSG is service partner for all the most well known Brands in household appliances
TODAY
- Brand new service center completely equipped with high
standard service tools
- Samsung Customer Service for Transilvania Area
- Service supply in warranty and after warranty for the most
important Brands
- Installing and maintenance services on customer location
- Service partners all over Romania
- Original spare parts distribution B2B and e-shop B2C for
customer replacement parts
- Drop shipping services for our business field
- Call center services for our business field
- Reverse logistic services for retailer chains for our
business field
- Web based service tracking facility
- Picking and delivery services in 24 hours
PARTNERS
PRODUCT PORTOFOLIO
- Smartphones, tablets and notebooks
- AV-TV appliances
- IT&C&periferics
- Original RE-soft and Soft maintenance
- Small or big , free-stand or incorporated house
appliances
- HORECA professional appliances
- Air conditioning
- Smart house equipment service and solutions
CONTACT
TRANSILVANIA
SERVICE
GRUP
400495 Cluj Napoca
Calea Turzii 231 - 233
Phone: +40-264-439103
Fax: +40-264-439106
www.tsgrup.ro
[email protected]