August 2 2013 - Staffordshire and Stoke-On

The
Word
Edition 141
2nd August 2013
I have a privileged role that allows me to visit
services regularly, so the quality of care that you all
provide is never far from my thoughts. On Tuesday,
we welcomed Ruth May, Regional Chief Nurse,
who visited both the Haywood Hospital and Trust
headquarters in Newcastle-under-Lyme. It was
exceptional to see services coming together to present
the work of their teams and I hope that we can
continue to raise the profile of the care that you all
provide. I would particularly like to thank all of you
who made time to present to Ruth on the day.
This week I have had positive talks with commissioners
about cancer and end of life care who are now keen
to visit and talk to staff about the services we currently
provide and how they could be developed.
received feedback
from colleagues in
neighbouring counties
and further afield to
discuss the role and how
it could be rolled out in other
NHS organisations.
I continue to urge you to share your experiences and
successes and raise concerns and issues. ‘Twitter’ is
by no means the only mechanism of doing this and
I would like you to openly raise concerns with your
line manager or with me whilst I am out on my front
line visits. You can also contact me directly by e-mail
[email protected] or by phone 0845
602 6772 x1556.
I was also fortunate enough to show Graham Urwin,
Shropshire and Staffordshire Local Area Team Director,
around Brighton House, our social care rehabilitation
facility in Newcastle-under-Lyme and the intermediate
care team based in the same building. We both
spoke to service users and to staff, who are to be
congratulated following a positive unannounced Care
Quality Commission inspection last Friday.
Stuart
Stuart Poynor
Chief Executive
I believe in openness and transparency and I have
encouraged all staff, from frontline to senior
management, to raise concerns. My commitment
to changing the culture in our organisations, across
Staffordshire, Stoke-on-Trent and the whole NHS is
reflected in the appointment of Helene Donnelly as
our Ambassador for Cultural Change.
On Wednesday, Helene’s role was highlighted on
Central News (http://itv.co/16F6CFA) and gave the
Partnership Trust a unique opportunity to broadcast
what we are doing to make a difference in the NHS
in Staffordshire and Stoke-on-Trent. I have already
We Put Quality First
We Focus on People
We Take Responsibility
1
The Word 141- What’s In
2
| Twitter Corner
6 | Training for New Staff Services
3
| Focus on Professionalism
7 | Regional Chief Nurse Welcomed by Trust Staff
4
|
8
5
| Rheumatology Trainees visit Haywood
8 | Services Rated Excellent by Friends and Families
5
|
Market Stall Holders Needed
9 | World Breastfeeding Week
6
|
Service Showcase
The new NHS
10
| Stress Reduction Programme
|
Thank You
Twitter Corner
Liz Humphreys, Advanced Weight Management Dietitian at Waistlines Adult Weight Management
Service tells The Word about her experiences using social media site, Twitter.
“I’ve been using Twitter for the past 18 months with an emphasis on networking and Continued Professional
Development (CPD). With Dietetics being such a small profession in the UK, the ability to network with
dietitians across the world has been a real benefit for me. There is always someone willing to answer questions
or point you in the right direction for clinical papers and research.
Use of Twitter is promoted by the British Dietetic Association and they support a topical chat which runs
monthly. A journal club has also been set up to critically appraise papers. These chats are archived and can be
printed off and used as evidence for CPD portfolios.
Like any other form of social media, you do need to have an awareness of the information you share and what
you write. You may not consider it but patients do search for health professionals on social media sites, so we
need to ensure that professionalism is always at the forefront of our minds.
Uniquely, Twitter gives you endless opportunities to interact with people who you wouldn’t usually– for me this
has included members of the Trust’s Senior Management Team, a wide range of professional organisations,
colleagues from different health backgrounds and (love him or loathe him) Dr Christian Jessen from
Embarrassing Bodies!
I’ve even met the editor of a Food and Drink magazine and begun writing a regular column. Recently we were
very excited to hear that we won the award for Magazine of the Year at the Midlands Media Awards!
So all in all, my 18 months on Twitter has been a great experience and helped me to achieve something I’d
never dreamed of – I definitely recommend it!” Find Liz at www.twitter.com/Liz_Humphreys
Social Media Toolkit
Intranet - http://ssotp.ns.xnsht.nhs.uk/centdoc/Documents/Social_Media_Toolkit_Final.docx
Social Care Extranet - https://extranet.staffordshire.gov.uk/ssotp/other/Social_Media_Toolkit_Final.docx
We Put Quality First
We Focus on People
We Take Responsibility
2
Focus on
Professionalism
“6C’s Challenge - Our values and behaviours are at the heart of everything we do”
Are you, your team, your professional group delivering compassionate care?
6Cs
Can you evidence how you are meeting the 6Cs and the Trust Values? Then the Trust’s new
‘6Cs Challenge’ Award is for you!
The focus on ‘Professionalism’ in health and social care has never been higher following the
inquiry into the failings at Mid Staffordshire NHS Foundation Trust, reports of neglect and
abuse (most recently at Winterbourne View Hospital) and the findings of the very recent Keogh report.
What are the 6Cs and how do they link to Trust Values?
The 6Cs were launched by the Chief Nursing Officer in 2012 to support and maximise developing a culture of
compassionate care – we have linked each of the 6Cs to a Partnership Trust Value as follows:
CARE
COMPASSION
COMPETENCE
People receiving
Providing
Having the
care expect it to
care through
knowledge and
be right for them
relationships
skills to do the job
consistently and
based on
and the capability
to be part of their empathy, kindness
to deliver the
care decisions
and respect
highest standard
of care, based
on research and
evidence
We put quality
first
We focus on
people
We put quality
first
COMMUNICATION
COURAGE
COMMITMENT
Better listening and
shared decision
making
Doing the right
thing for the
people we care
for; engaging
with innovation
and change;
speaking up when
things go wrong
Our vision for the
people we care
for and our staff
will happen and
we will improve
care
We focus on
people
We take
responsibility
We take
responsibility
The 6C’s apply to us all. Karen Middleton, Chief Health Professions Officer has publicly supported the 6Cs
saying they ‘apply to all staff who serve the public and patients, clinical or otherwise’ (ie: those involved in
direct care delivery and support services).
How do you apply for the ‘6Cs Challenge’ Award?
• You can apply as an individual, team (integrated, uni- or multi-disciplinary) or group (with partners).
• You need a minimum of 2 pieces of evidence for each of the 6Cs and your submission must be for all of the
6Cs. Think about the evidence you are already collecting for Health Assure, Customer Service Excellence
Award, personal development reviews, professional registration. It is transferable to the 6Cs Challenge!
• What happens if you are successful? Each member of the team / group who have submitted will be awarded
a 6C’s badge and an accreditation certificate.
Contact one of the Professional Leadership Teams today about applying for the award and start to collect your
evidence!
Tell us about your conversations about professionalism – [email protected]
Join the 6Cs Live! Community at - http://www.6cs.england.nhs.uk/pg/dashboard
It is not just what we do but how we do it that is important.
We Put Quality First
We Focus on People
We Take Responsibility
3
The new NHS in 2013 What it means for you
The changes in the NHS aim to empower
patients and local clinicians to make
decisions about NHS services in your area.
Patients in England now have more choice and
control over where to go for treatment, and
can use patient power to make services better.
Using the NHS
Monitoring the NHS
Care Quality
Commission (CQC)
Department of Health (DH)
The CQC is the independent regulator
of all health and social care services
in England. Its job is to make sure
that care provided meets national
standards of quality and safety.
The DH supports the Secretary of State for
Health, setting national policy and legislation.
Clinical commissioning
groups (CCGs)
NHS England
NHS England is an independent
body managing the NHS budget
and commissioning services.
Most of the NHS commissioning
budget is now managed by
211 CCGs.
Health Education England (HEE)
HEE is responsible for the education, training and personal
development of every member of NHS staff, and recruiting for values.
NICE
NHS Employers
Healthwatch England
Healthwatch England is the independent consumer champion for health and
social care in England. Working with a network of 152 local Healthwatches,
it ensures that the voices of patients and those who use services reach the
ears of the decision makers.
The NHS Employers organisation
is the authoritative voice of
workforce leaders, experts in
HR, negotiating fairly to get the
best deal for patients.
The National Institute for Health and Care
Excellence (NICE) produces guidance,
quality standards and other products to
support health, public health and social
care practitioners provide the best possible
quality care and the best value for money.
The NHS Leadership Academy develops
outstanding leadership in health, in
order to improve people’s health and
their experience of the NHS.
These are forums where key leaders from the health and care system work
together to improve the health and wellbeing of their local population and
reduce health inequalities.
2,312 hospitals (in the UK)
10,500 GP practices (in the UK)
10,000 dental practices (in the UK)
12,000 registered optometrists
In 2010,
(in the UK)
926.7 million
10,000 pharmacies, providing
prescriptions were
a range of advisory services and
dispensed and
dispensing of prescriptions.
FACTS
Monitor
Monitor promotes the provision
of healthcare services which are
effective, efficient and economic,
and maintains or improves the
quality of services. It assesses NHS
trusts for foundation trust status.
NHS Leadership Academy
Health and wellbeing boards
Both men and women
live an average of ten
years longer than they
did before the creation
of the NHS.
The NHS
workforce
LETBs work together to develop, educate and train the future NHS workforce.
The NHS TDA provides governance and accountability for NHS trusts
in England, and helps trusts prepare for foundation trust status.
58 mental health trusts, providing
services for people with mental
health problems
36 community trusts, providing district
nurses, health visitors for new parents
and end-of-life care
11 ambulance trusts, operating the
ambulance service across England,
and making over 50,000 emergency
journeys each week
www.nhsemployers.org
Local education and training boards (LETBs)
NHS Trust Development Authority (NHS TDA)
Your local NHS
This infographic explains how the new NHS
is structured.
@nhsemployers
Approximately
170,000 people
(the capacity of the
Glastonbury music
festival) go for
an eyesight test
each week.
£3.8 billion was
spent by the NHS
on medicines used
in hospitals.
The NHS deals
with over
1 million patients
every 36 hours.
The NHS
is the third
largest employer
in the world.
FACTS
In 1948, 13-year-old
Sylvia Diggery was admitted
to a Manchester hospital with
a liver condition, becoming
the first patient to be treated
by the NHS.
The NHS
recruits
around 35,000
people to healthcare
professional courses
each year.
Education providers
For example, colleges
and universities.
The NHS
employs around
143,836 doctors, 370,327
qualified nursing staff,
and 38,214 managers.
Staff acr
oss the
NHS
are in co
ntact
more th with
a
n
1.5 mil
lion
and the patients
ir famili
es
every d
ay.
© NHS Employers 2013
Published May 2013
EINF28501
Rheumatology Trainees visit Haywood Hospital
The rheumatology departments at the Haywood Hospital and Cannock Chase Hospital recently jointly hosted
the British Society for Rheumatology’s (BSR) prestigious national Travelling Fellowship.
BSR Travelling Fellowships are a unique opportunity for UK trainees and newly appointed consultants to visit
other rheumatology departments to study their resources and activities first hand. Six final-year specialist
registrars from Bristol, South Thames, Leeds, Sheffield, Nottingham and Southampton applied for and were
awarded the fellowship in open competition and visited the two hospitals in the first week in July.
The fellowship aims to provide attendees with knowledge and skills in areas relevant to life as a new consultant
such as management and service delivery which are not covered prominently in clinical training programmes.
The attendees spent two days with the staff at the Haywood Hospital learning all about the rheumatology
service delivered in the Partnership Trust and were impressed by the facilities and the service that we offer.
Representatives from our local ARMA patient group also came along to share their thoughts on involving
patients in service development.
Feedback received from the attendees was extremely positive and all of them stated that they would make
changes in their own practice/unit as a result of being part of the fellowship.
Market Stall Holders Needed
The Trust’s Annual General Meeting is to be held at Rising Brook Conference Centre in Stafford on Thursday
5 September.
Following the success of the “Market Place” at last year’s AGM we are now inviting all services across the Trust
to come along and showcase the care and services which they deliver.
Market Place stalls offer a chance for teams to discuss and display their work with AGM attendees who will
consist of key stakeholders, partners, service users, patients, carers and members of the public.
Guests will be invited to look at the stalls during registration and refreshment breaks so services are welcome to
make their stalls as interactive as they like; carry out demonstrations, health check-ups, offer help and advice,
hand out leaflets. The choice is yours.
To confirm your space please contact Katie Lee, Communications Assistant on [email protected]
We hope you are able to support this opportunity to showcase the great work of the Partnership Trust.
We Put Quality First
We Focus on People
We Take Responsibility
5
My name’s Angie Fitzgerald and I’m the Partnership
Trust’s newly appointed Resuscitation Officer.
Following front-line roles in emergency and paramedic
section of the ambulance service and an Accident
and Emergency theatre suite I began work as a
Resuscitation Officer in 2007. As well as facilitating
CPR training in the institutions I have been employed
by, I have also been a member of faculty at many
other course centres up and down the country.
I am currently working on a CPR training programme
for all staff which will be appropriate and relevant
for each staff group. I’m hoping to have this out as a
rolling programme from the end of October.
Feel free to contact me if you have any queries
regarding anything resuscitation - especially if you
have never had to attend training before and are a
little apprehensive about it, or indeed anything else
you wish to discuss!
My email address is:
[email protected]
my mobile phone number is:
07794 160 432
I look forward to meeting
everybody in due
course.
In the meantime, I am conducting Basic Life Support
sessions that all members of staff are welcome to
attend.
Help Shape the Delivery of Training for New Staff Services
You will be aware that the Trust recently tendered for a new provider of Employment (Recruitment & Payroll),
Financial and Procurement Services. On 10 July we awarded the contract to NHS Shared Business Services.
What does this mean?
• On 1 November the Trust will transfer Finance and Payroll Services from Staffordshire Shared Business
Services, Procurement from University Hospital of North Staffordshire to NHS SBS and recruitment from the
temporary internal team to NHS SBS.
• The Trust will be changing from using Integra/E-Series and moving to the NHS SBS Oracle Financials
platform for Finance and Procurement
• For Payroll we will be moving from EASY to a combination of ESR Self-Service and the NHS SBS ePay
platform for expenses and timesheets.
In the run up to 1 November there are extensive plans around the implementation of these new services.
One of our key priorities is to ensure that you are familiar and equipped to operate the new systems and
procedures. With that in mind, we are planning a series of training events and workshops. To help us plan
these, please ensure that you complete the following online training questionnaire from NHS SBS, supplied
by Survey Monkey. This is quick and easy and will give us a complete overview of your training requirements.
Please return the form by Friday 16 August.
CLICK HERE TO OPEN QUESTIONNAIRE - https://www.surveymonkey.com/s/7HTKF5D
We Put Quality First
We Focus on People
We Take Responsibility
6
Regional Chief Nurse Welcomed by Trust Staff
On Tuesday 30th July the Trust was fortunate
to have a visit from Ruth May, Regional Chief
Nurse. The visit was sparked by a Twitter
conversation with Stuart Poynor, who invited
Ruth to come and look at all the good work
being done in the Trust.
Sadly it was not possible for Ruth to visit
all of the services we provide in the time
available; however, she was able to meet staff
and patients on Sneyd and Grange Wards
at Haywood Hospital and spent time with
Partnership Trust staff at Morston House
who were able to showcase the high quality
services provided to patients.
Ruth spent time
with everyone,
encouraging papers to be written and published and invited a number of
colleagues to be part of regional and national work. She also talked about two
of her main passions:
• Elimination of avoidable pressure ulcers and;
• The importance of safe effective staffing levels in nursing
She commented that the pride, compassion and passion for good quality
patient care was evident in the Trust and thanked everyone who had taken
time out of their busy day to share their work and experiences with her.
Following the visit Ruth May tweeted (@RMayNurseDir) “had a great day
with SSOTP team. Learnt loads and saw huge passion for doing the right
things by patients and staff”
Thank you everyone who contributed to making Ruth’s visit such a success.
We Put Quality First
We Focus on People
We Take Responsibility
7
Stress Reduction Programme
As part of our focus on reducing stress in the
workplace, the Staff Support and Counselling
Department are delighted to launch the ‘Stress
Reduction Programme’.
• To develop an individual action plan to help to
reduce stress
The Stress Reduction Programme will run once every
two months, below is the first and second set of dates
available:
This programme is available to all staff to attend and
comprises of four sessions run over a month.
The aim of the sessions is to:
• Increase awareness of stress and its effects on the
individual
• To look at appropriate coping mechanisms to
include:
- Diet and lifestyle
- Cognitive Behavioural Therapy (CBT) looking at thought processes
- Personality Types
- Transactional Analysis Drivers
- Breathing and Relaxation
October 2013
1 pm - 4 pm
January 2014
9.30 am - 12.30 pm
2nd, 9th, 16th & 23rd
9th, 16th, 23rd &
30th
The above sessions will be held at Fenton Health
Centre, Glebedale Road, Fenton, Stoke-on-Trent, ST4
3AQ. Further sessions will be held across the Trust.
Sessions are limited to 12 places so please book early
to avoid disappointment!
To book your place on one of the Stress Reduction
Programmes please contact Staff Support &
Counselling Service on 0300 123 0995 ext 4428
Services Rated Excellent by Friends and Families
People in Staffordshire and Stoke-on-Trent have rated the Partnership as “excellent”
in the national “Friends and Family Test”.
All NHS Trusts are now required to publish results of the Friends and Family Test on
www.nhs.uk but in Staffordhsire we have been bucking the trend and publishing
our results since April.
The Friends and Family Test, mandatory to Accident and Emergency Departments and
acute inpatient wards but strongly advised across the entire NHS, asks patients if they
would recommend services to their friends and family.
Scoring ranges from +100 and -100 and during the past three months
of April, May and June 2013 the Partnership Trust scored excellent
with monthly scores ranging from +70.92 and +75.05. The top ten
trusts in the country scored between 100 and +79.
Stuart Poynor, Chief Executive says: “The Trust is known for the
open way we listen to our service users, their families and our
staff – and how we act on their concerns and ideas. But the
Friends and Family Test is definitely a positive step forward in
giving patients a real voice and helping NHS Trusts understand how
patients feel about the care which they receive.
“Although we’ve seen excellent results so far we remain mindful that
the scores identify both areas of excellence and weakness. We have been
and will continue to be committed to making improving each month”.
We Put Quality First
We Focus on People
We Take Responsibility
8
World Breastfeeding Week
During World Breastfeeding Week (1-7 Aug) we are showcasing
the Partnership Trust’s Rugeley based breastfeeding group,
Rugeley Breastfeeding Support Group (formally known as
Baby Cafe).
This week the support group received a generous
donation from the Rugeley Lions for their continued
support to new mothers across Rugeley, which will be
spent on new resources for local families.
The Rugeley based support group provides a relaxed
and friendly atmosphere where breastfeeding mothers
can meet to give and receive mother to mother support.
It is open to all women who are breastfeeding and any
expectant mums who would like practical advice and
information about breastfeeding prior to the birth of their
baby.
Among those who attend the weekly sessions - Tuesdays
11.00am – 12.30pm Children’s Centre, Springfield Health and
Wellbeing Centre - are Health Visitors, Janet Flynn and Diana Cropper
and Peer Supporters like local mum Emma Derry, who trained as a National
Childbirth Trust Breastfeeding Counsellor after having her son in 2008.
We Put Quality First
We Focus on People
We Take Responsibility
9
Thank You
wife, nothing is too much trouble and her priority
is always to help in the way my wife requests. She
is always extremely cheerful and efficient and goes
out of her way to put everybody at ease.
Paediatric physiotherapist, Bernadette Johnson
from the South Division service has received a
lovely thank you card form a school pupil she has
recently supported.
“Just a little something to say thank you for all your
help and for getting me support at school.”
The Waistlines Management Team have received
thanks from several service users who were grateful
for the teams help and support;
One service user has said; “Thank you to Liz
Humphreys and Ruth Burnley who have been very
friendly, helpful, understanding and supportive.
This is a great service that without it I would be
struggling to lose my weight.”
A thank you which the team received by email
read, “I would like to take this opportunity to thank
Amandeep Kaur for your continued support during
the one to one appointments, which have proved
invaluable in weight loss and progressing towards
my target weight.”
“I’m glad to have met and worked with such
motivational people. Lee Ferrigon, Lisa Copeland
and the physical activity team at Hill Street are a
great group. Thank you to you all.”
It is the first time that we have required this type
of assistance and I have been impressed with the
commitment of all the LIS staff.”
A service user’s family have praised social worker, Jo
Sawdon for her hard work and continued support
whilst looking after their mother.
In a letter the family said, ‘Throughout the process
of getting my mother discharged from hospital Jo
was a dependable contact and most importantly
listened our concerns. She was a rock and our
saviour’
‘Jo is a credit to your department and her
profession.’
A service user from Tamworth has written in to say
“All the Living Independently Staffordshire girls are
angels, without them I could not have coped; they
showed me a lot of dignity, kindness and respect.
Thank you to all of them.”
A service user’s husband wrote to all staff on Scotia
Ward at Haywood Hospital to say:
Jayne Mortimer, support worker for Living
Independently Staffordshire has received a letter of
gratitude from Mr Chamberlain whose wife used
the service following a spell of ill health.
“I would like to thank you all for looking after my
wife so well during her recent stay.
l way very impressed with the professionalism, care
and patience of all the staff-nothing seemed to
much trouble.”
He wrote; “Jayne is a pleasure to have assisting my
Please remember to send any thank you
messages to [email protected]
We Put Quality First
We Focus on People
We Take Responsibility
10